maintenance CADILLAC CTS 2015 3.G Warranty Guide

Black plate (23,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Emission Control Systems Warranty 23
and adjustments to ensure
that your vehicle passes the
inspection. This is your
Emission Control System
Performance Warranty.
‐ If any emission-related part on
your vehicle is defective, GM
will repair or replace it. This is
your Short-term Emission
Control Systems Defects
Warranty.
.For 7 years or 70,000 miles,
whichever comes first:
‐If an emission-related part
listed in this booklet specially
noted with coverage for
7 years or 70,000 miles is
defective, GM will repair or
replace it. This is your
Long-term Emission Control
System Defects Warranty.
.For 8 years or 80,000 miles,
whichever comes first:
‐If the catalytic converter,
vehicle/powertrain control
module, transmission control module, or other onboard
emissions diagnostic device,
including emissions-related
software, is found to be
defective, GM will repair or
replace it under the Federal
Emission Control System
Warranty.
.For 15 years or 150,000 miles,
whichever comes first for a
Partial Zero Emission
Vehicle (PZEV):
‐
If any emission-related part*
listed in this booklet is
defective, GM will repair or
replace it. This is your (PZEV)
Emission Control System
Defects Warranty.
* PZEV Hybrid Batteries and Hybrid
A/C Compressors are covered for
10 years or 150,000 miles,
whichever comes first. Any authorized Cadillac dealer will,
as necessary under these
warranties, replace, repair, or adjust
to GM specifications any genuine
GM parts that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. GM
recommends that you retain all
maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure to
ensure the performance of all
scheduled maintenance.

Black plate (24,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
24 Emission Control Systems Warranty
You are responsible for presenting
your vehicle to a GM dealer selling
your vehicle line as soon as a
problem exists. The warranted
repairs should be completed in a
reasonable amount of time, not to
exceed 30 days.
As the vehicle owner, you should
also be aware that GM may deny
warranty coverage if your vehicle or
a part has failed due to abuse,
neglect, improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact the Customer Assistance
Center at 1-800-458-8006, for ELR
1-855-422-3357
(1-855-4-CAD-ELR), or in California,
write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Black plate (28,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
28 Emission Warranty Parts List
Miscellaneous Items Used with
Above Components and Certain
Tires are Covered
Belts
Boots
Clamps
Connectors
Ducts
Fittings
Gaskets
Grommets
Hoses
Housings
Mounting Hardware
Pipes
Pulleys
Sealing Devices
Springs
Tubes
Wiring and RelaysTires (Heavy Duty Applications only
2 yr/24,000 mile Federal Emission
Defect Warranty)
Parts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty
coverage period, whichever comes
first. If failure of one of these parts
results in failure of another part,
both will be covered under the
Emission Control System Warranty.
For detailed information concerning
specific parts covered by these
emission control system warranties,
ask your dealer.
Replacement Parts
The emission control systems of
your vehicle were designed, built,
and tested using genuine GM parts*
and the vehicle is certified as
being in conformity with applicable
federal and California emission
requirements.
Accordingly, it is
recommended that any replacement parts used for
maintenance or for the repair of
emission control systems be new,
genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner may elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of
equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
parts affecting emission control, the
owner should assure himself/herself
that such parts are warranted by
their manufacturer to be equivalent
to genuine GM parts in performance
and durability.
*
“Genuine GM parts,” when used in
connection with GM vehicles,
means parts manufactured by or for

Black plate (29,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Emission Warranty Parts List 29
GM, designed for use on GM
vehicles, and distributed by any
division or subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and a warranted
part or a warranty station is not
reasonably available to the vehicle
owner.
In a situation where the vehicle
owner is significantly
inconvenienced, and an authorized
dealer is not reasonably available,
repairs may be performed at any
available service establishment or
by the owner, using any
replacement part. Cadillac will
consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retailprice for all warranted parts
replaced and labor charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labor rate. A part not being available
within 10 days or a repair not being
completed within 30 days
constitutes a significant
inconvenience. Retain receipts and
failed parts in order to receive
compensation for warranty repairs
reimbursable due to these
situations.
If you are in a situation where you
are significantly inconvenienced and
it is necessary to have repairs
performed by other than a Cadillac
dealer and you believe the repairs
are covered by emission warranties,
take the replaced parts and your
receipt to a Cadillac dealer for
reimbursement consideration. This
applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained
in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner. GM will not deny warranty
coverage solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranty part.
Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Cadillac
dealer facility to obtain service
under the emission warranty. This
should be done as soon as possible
after failing an EPA-approved I/M
test or a California smog check test,
or at any time you suspect a defect
in a part.