mileage CADILLAC DEVILLE 1994 7.G User Guide

Downloaded from www.Manualslib.com manuals search engine GM PARTICIPATION IN BETTER BUSINESS BUREAU
MEDIATION/ARBITRATION PROGRAM*
Both Cadillac Motor Car Division and your Cadillac dealer are committed to
making sure you are completely satisfied with your new vehicle.
If a situation
arises where you feel your concern has not been adequately addressed, our
experience has shown that the Customer Satisfaction Procedure described on
Page
1 is very successful.
There may be instances where an impartial third-party can assist in arriving at a
solution to a disagreement regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these disagreements, Cadillac
voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and automobile
manufacturers. This program
is available free of charge to customers who own or
lease a GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure, you
may contact the BBB using the toll-free telephone number or the address listed
below:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, Virginia 22203
Telephone
1-800-955-5 100
To file a claim, you will be asked to provide your name and address, your Vehicle
Identification Number (VIN), and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and other factors.
We prefer that you utilize the Customer Satisfaction Procedure before you resort
to AUTO LINE, but you may contact the BBB at any time. The BBB will attempt
to resolve the complaint by serving as an intermediary between you and Cadillac.
If this mediation is unsuccessful, an informal hearing will be scheduled where
eligible customers may present their case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you accept
the decision, GM will be bound by that decision. The entire dispute resolution
procedure should ordinarily take about forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use this program before filing a claim with a
state-run arbitration program or in the courts. For further information, contact
the BBB or the Cadillac Consumer Relations Center.
NOTE: This program may not be available in all states, depending on state law.
General Motors reserves the right to change eligibility limitations andor to
discontinue its participation in this program. -
4

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Light. Air Bag Readiness ............................. 33
Light. Battery Charge
............................... 137
Light. Safety Belt Reminder
........................... 18
Light. Service Engine Soon .......................... 136
Light. Engine Oil
................................... 135
Light. Engine Temp
................................. 135
Light. Turn Signal Indicator
.......................... 105
Lighter. Cigarette
.................................. 127
Lights
............................................. 115
Lights. Battery Charge
.............................. 137
Lights. Interior
..................................... 116
Lights. Operation of ................................ 118
Lights. Reading .................................... 119
Lights. Warning. On Instrument Panel
................. 132
Loading
.. Tires .................................... 289
Loading Your Vehicle
............................... 289
Lockout. Feature Anti-
............................... 72
Lock. Rear Door Security
............................. 70
Log. Operating Record
................... See Maint . Book
Long Distance Driving
.............................. 198
Loss Of Control .................................... 190
Low Battery. What To Do About A .................... 217
Low Oil Pressure. Warning Light For
.................. 135
Lubricants. Recommended
................ See Maint . Book
M
Maintenance ........................... See Maint . Book
A Word About
....................... See Maint . Book
Coupons
............................ See Maint . Book
Explanation
of Services ................ See Maint . Book
Oil Change
.......................... See Maint . Book
Owner Checks
....................... See Maint . Book
Operating Record Log
................. See Maint . Book
Recommended Fluids
................. See Maint . Book
Schedules
........................... See Maint . Book
Service Ctr
. Inspec . & Sew ............. See Maint . Book
Service Station Owner Checks
.......... See Maint . Book
Maintenance Record
..................... See Maint . Book
Master Cylinder, Brake
.............................. 276
Methanol In Gasoline
............................... 249
Mileage Indicator
.................................. 131
Mirrors, Front Seat Vanity
........................... 124
Mirrors, Inside Daymight Rearview
................... 120
Mirrors, Outside
................................... 125
Mobile Telephone, Adding
A ..................... 158. 313
Mountain Driving
.................................. 200
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