phone CADILLAC DEVILLE 1998 7.G User Guide

Downloaded from www.Manualslib.com manuals search engine Fuse
ACC.
HTD BACKLT
HTD MIR
HTD SEAT R
HTD. SEAT L
PULL
DOWN
ANTENNA
RSS
CONVENC
Usage
PZM, Electrochromic IMirror,
Rain Sensor (Optional),
Accessory Relay, Cellular Phone
Handset (Optional)
Rear Window Defog
Right and Left Heated Outside Mirrors
Passenger Heated Seat Relay (Optional)
Driver Heated Seat Relay
(Optional)
Trunk Pull-Down 'Motor
Power Mast Antenna
Road. Sensing Suspension
Module (DeVille Concours Only), Damper Relay (DeVille
Concours
Only)
Tr~~nk Release Relay, Trunk
Release Solenoid, Fuel Door
Release Relay, Fuel Filler Door
Release Solenoid, Door Lock
Relay, Left Front Door Motors,
PZM, Door Unlock Relay
Fuse
BATT
RSS
RT PARK
LT PARK
Usage
Driver and Passenger Seat
Lumbar Switch (Optional),
Memory Seat Module (Optional)
Road Sensing Suspension
Headlamp Switch, Right
Front and Rear Sidemarker
Lamps, Right Front Park/Turn
Lamps, License Plate Lamp,
'
HazardPosition Lamp Cut-Out
Relay (Export)
Left TumlStoplrTail Lamps,.,Left
'Front and Rear Sidemarker
,
Lamps, HazardRosition Lamp
Cut-Out Relay (Export), Left
Front
Park/"um Lamps,
Underhood
Lamp, Trailer
(Optional)
*'Do not alter OBD 11 related fuses or circuit breakers.
_- Turn/Stop/Tail Lamps, Right
6-65

Downloaded from www.Manualslib.com manuals search engine .e -A
Section 7 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
7-2
7-4
7-5
7-7
7-8
7-9
7-1
1
Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Service
Roadside Service for the Hearing or
Speech Impaired
Gold Key Courtesy Transportation
Transportation Options GM Participation in an Alternative Dispute
Resolution Program
7- 12
7- 12
7- 13
7- 13
7-13
Warranty Information Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to
General Motors
Ordering Service and Owner Publications
in Canada

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at
the top left of the instrument panel and visible
through the windshield.)
0 Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However, if you wish to write
Cadillac, address your inquiry to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O.
Box 436004
Pontiac, MI 48343-6004 In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel
Sam Drive
Oshawa, Ontario L1H
8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting Cadillac, please remember that your concern will likely be resolved in the dealership, using
the dealer’s facilities, equipment and personnel. That is
why we suggest you follow Step One first if
you have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC. (TTY users in
Canada can dial 1-800-263-3830.)
7-4

Downloaded from www.Manualslib.com manuals search engine Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-
11 12. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
0 Name, home address, home telephone number
0 Location of your Cadillac and number you are
calling
from
The model year, Vehicle Identification Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY)
in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac
by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed to
making sure you are completely satisfied 'with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is
very successful.
There may be instances where
an impartial third party
can assist in arriving at
a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates
in BBB
AUTO LINE. BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number,
or write them at the
following address:
BBB AUTO LINE Council
of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
7-11

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY -TECTS I
GOVERNMENT TO THE CANADIALA
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition
to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada 330 Sparks Street
Tower C
Ottawa, Ontario K1A
ON5
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O.
Box 436004
Pontiac, MI 48343-6004
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel
Sam Drive
Oshawa, Ontario L1H
8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
7-13
--~

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
(Monday-Friday 8:OO AM - 6:OO PM EST) FAX Orders Onlv 1-31 3-865-5927
1-800-551-4123
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
service. If further information is needed, write to the address s R own below or call
1-800-551 -41 23. Material cannot be returned for credit without packing slip with return
information within
30 days of delivery. On returns, a re-stocking fee may be applied
aaainst the original order.
I I ~_____
NOTE: Dealers and Companies please provide dealer or company na\
me, and also the
name of the person to whose attention the shipment should be sent. s Mail completed order form to: HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
H
I
-P
For purchases outside USA. please write to the above address for quotation.
(CUSTOMER’S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
(STATE)
(ZIP CODE)
.. DAYTIME TELEPHONE NO. 0 AREA CODE
GM-CAD-ORD98 *(Prices are subject to change without notice and \
without incurring obligation. Allow ample time for delivery.) Note
to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11 50 plus the U.S. order processing.

Downloaded from www.Manualslib.com manuals search engine Battery ...................................... 6.3 1
Jump Starting
................................. 5-3
Not Charging Message
......................... 2-82
Volts High Message
........................... 2-83
Volts Low Message
........................... 2-83
Warnings
................................ 5-3. 5-5
Battery Saver ............................. 2-46. 2-48
Exterior Lighting
............................. 2-46
Inadvertent Power
............................ 2-48
BBB Auto Line
................................ 7- 11
Better Business Bureau Mediation
.................. 7- 11
Blizzard
...................................... 4-27
Brake Replacement. Remote Keyless Entry
............... 2-9
Adjustment
.................................. 6-30
Fluid
....................................... 6-28
Master Cylinder
.............................. 6-28
Parking ..................................... 2-26
PedalTravel
................................. 6-30
Replacing System Parts
........................ 6-3 1
System Warning Light
......................... 2-69
Trailer
...................................... 4-35
Transaxle Shift Interlock
....................... 2-31
Wear
....................................... 6-30
Brake Vacuum Problem Message
.................. 2-83
Brakes. Anti-Lock
............................... 4-7
Braking ........................................ 4-6
Braking in Emergencies .......................... 4- 10
Break-In. New Vehicle .......................... 2-18 Brightness Control
.............................. 2-46
Bulb Replacement
.............................. 6-32
BTSI
......................................... 2-31
Capacities and Specifications
.................... 6-66
Carbon Monoxide
.................... 2.32.4.28. 4.35
Cassette Tape Player
.................. 3.16.3.19. 3.28
Cassette Tape Player Care
........................ 3-39
Cellular Telephone
.............................. 2-56
Center Console Storage Area
...................... 2-54
Center Passenger Position
........................ 1-29
Central Door Unlocking System
.................... 2-5
Chains. Safety
................................. 4-35
Change Engine Oil Message
...................... 2-83
Change Trans Fluid Message
...................... 2-83
Changing a Flat Tire
............................. 5-24
Charging System Indicator Light
................... 2-69
Check Brake Fluid Level Message
................. 2-83
Check Coolant Level Message
..................... 2-84
Check Fuel Gage Message
........................ 2-84
Check Gas Cap Message
......................... 2-84
Check Oil Level Message
........................ 2-84
Check Washer Fluid Message
..................... 2-84
Checking Your Restraint Systems
.................. 1-53
Chemical Paint Spotting
.......................... 6-55
Cassette Tape Player Errors
............. 3.16.3.20.
3-28
Center High-Mounted Stoplamp Bulb Replacement
.... 6-35
Certification Label
.............................. 4-30
Chains. Tire
................................... 6-48
8-2

Downloaded from www.Manualslib.com manuals search engine Child Restraints ................................ 1-37
Securing
in a Rear Outside Seat Position ........... 1-43
Securing in the Center Rear Seat Position
.......... 1-45
Securing in the Right Front Seat Position
.......... 1-47
TopStrap
................................... 1-42
WheretoPut
................................ 1-41
CHMSL
...................................... 6-35
Chrome Wheels. Cleaning
......................... 6-54
Circuit Breakers and Fuses
....................... 6-60
Cleaner.
Air ................................... 6-15
Cleaning Aluminum or Chrome Wheels
................... 6-54
Fabric
...................................... 6-50
Glass
....................................... 6-52
Inside
of Your Vehicle ......................... 6-49
Instrument Panel
............................... 6-5 1
Leather ..................................... 6-51
Outside
of Your Vehicle ........................ 6-52
Speakercovers
.............................. 6-51
Special Problems
............................. 6-50
Stains
................................. 6-50, 6-51
Tires
....................................... 6-54
Vinyl
....................................... 6-50
Wheels
..................................... 6-54
Windshield and Wiper Blades
................... 6-52
WoodPanels ................................. 6-51
Climate Control Personalization
................... 3 - 13
Climate Control. Steering Wheel Touch Control
....... 3- 13
Cigarette Lighter
... 2-55 ...............................
Climate Control System ........................... 3-2
Clock. Setting the
............................... 3-14-
Coinholder
.................................. .. . 2-54
Comfort Controls
................................. 3-2
Compact Disc Care
............................. 3-40
Compact Disc Player
....................... I 3-21. 3-29
Compact Disc Player Errors
.................. 3-21, 3-30
Compact Spare Tire
........................ 5-25, 5-34
Compass. Rearview Mirror with
................... 2-49
Console Shift Lever
............................. 2-29
Continuous Variable
- Road Sensing Suspension ...... 2-95
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-55
Convex gutside Mirror
.......................... 2-53
Heater. Engine
............................... 2-21
Surge
Tank .................................. 5-20
Cooling System ................................ 5-18
Cornering Lamps
............................... 2-44
Courtesy Lamps ................................ 2-46
Cruise Control'
................................. 2-39
Cruise Engaged Message
......................... 2-84
Cupholders
............................... 2-54. 2-55
Curb View Assist Mirror
......................... 2-53
Customer Assistance for Text Telephone Users
......... 7-4
Customer Assistance Information
................... 7-1
Customer Satisfaction Procedure
.................... 7-2
CV-RSS
...................................... 2-95
Coolant
.................................. 6-22. 6-24
--

Downloaded from www.Manualslib.com manuals search engine Mountain Roads ................................ 4-23
Multifunction Lever
............................. 2-35
Net. Convenience
............................... 2-55
Neutral. Automatic Transaxle
..................... 2-24
New Vehicle Break-In
............................ 2- 18
Nightvision
................................... 4-16
Odometer
.................................... 2-66
Odometer. Trip
................................. 2-66
Off-Road Recovery
............................. 4-12
Oil. Engine
.................................... 6-11
Oil Life Indicator
............................... 2-96
Oil Life Indicator. How to Reset
................... 6-15
Oil Pressure Light
.............................. 2-76
Oil Pressure Low Stop Engine Message
............. 2-86
OnStar System
................................. 2-57
Options
Not Set Message ......................... 2-86
Overdrive. Automatic Transaxle
................... 2-25
Overheated Engine Protection Operating Mode
....... 5- 15
Overheating Engine
............................. 5- 15
Owner Publications. Ordering
................ 7-13. 7-14
Paint Spotting. Chemical
........................ 6-55
ParadeDimming
............................... 2-47
Park
Automatic Transaxle .......................... 2-23
Shifting Into
................................. 2-28
Shifting Out
of ............................... 2-31 Parking
At Night
.................................... 2-14
Brake
...................................... 2-26
Brake Indicator Light
.......................... 2-70
Lots
....................................... 2-14
Over Things That
Burn ........................ 2-31
WithaTrailer
................................ 4-38
Passenger’s Temperature Control
............... 3.3. 3.6
Passing
...................................... 4-13
PASS-Key
i3 II ................................. 2-17
Phone Not Present Message
....................... 2-86
Power Accessory. Retained
........................... 2-19
Antenna Mast Care
............................ 3-41
Door Locks
................................... 2-5
Remote Control Mirror
........................ 2-52
Seat
......................................... 1-2
Steering
.................................... 4-10
Steering Fluid
................................ 6-26
Windows
................................... 2-33
Windows and Other Power Options
............... 6-58
Powerseat
..................................... 1-2
Lumbar Controls
.............................. 1-3
Memory Function
.............................. 1-3
Pregnancy. Use
of Safety Belts .................... 1-20
Problems on the Road
............................ 5-1
Program Pass Key Message ....................... 2-86
Programmable Automatic Door Locks
.......... 2-5. 2-91
Publications. Service and Owner
.............. 7- 13. 7- 14
Pull-Down Feature. Automatic
.................... 2-13
8-8