service CADILLAC DTS 2007 1.G Owners Manual

(j)Drain, ush, and rell cooling system. This
service can be complex; you should have
your dealer/retailer perform this service. See
Engine Coolant on page 374 for what to use.
Inspect hoses. Clean radiator, condenser, pressure
cap, and ller neck. Pressure test the cooling
system and pressure cap.
(k)A uid loss in any vehicle system could
indicate a problem. Have the system inspected
and repaired and the uid level checked. Add uid
if needed.
(l)Visually inspect belt for fraying, excessive
cracks, or obvious damage. Replace belt if
necessary.
(m)If you drive regularly under dusty conditions,
inspect the lter at each engine oil change.Owner Checks and Services
These owner checks and services should be
performed at the intervals specied to help ensure
the safety, dependability, and emission control
performance of your vehicle. Your GM
Goodwrench
®dealer can assist you with these
checks and services.
Be sure any necessary repairs are completed at
once. Whenever any uids or lubricants are added
to your vehicle, make sure they are the proper
ones, as shown inRecommended Fluids and
Lubricants on page 475.
471

At Each Fuel Fill
It is important to perform these underhood checks
at each fuel ll.
Engine Oil Level Check
Check the engine oil level and add the proper oil if
necessary. SeeEngine Oil on page 365for
further details.
Notice:It is important to check the engine oil
regularly and keep it at the proper level.
Failure to keep the engine oil at the proper
level can cause damage to the engine not
covered by your warranty.
Engine Coolant Level Check
Check the engine coolant level and add
DEX-COOL®coolant mixture if necessary. See
Engine Coolant on page 374for further details.
Windshield Washer Fluid Level Check
Check the windshield washer uid level in
the windshield washer uid reservoir and add the
proper uid if necessary.
At Least Once a Month
Tire Ination Check
Inspect your vehicle’s tires and make sure they
are inated to the correct pressures. Do not forget
to check the spare tire. SeeInation - Tire
Pressure on page 411. Check to make sure the
spare tire is stored securely. SeeChanging a Flat
Tire on page 428.
Tire Wear Inspection
Tire rotation may be required for high mileage
highway drivers prior to the Engine Oil Life System
service notication. Check the tires for wear
and, if necessary, rotate the tires. SeeTire
Inspection and Rotation on page 418.
472

At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. SeeParking Brake on
page 125.
Do not use the accelerator pedal, and be
ready to turn off the engine immediately if
it starts.
3. Try to start the engine in each gear. The
vehicle should start only in PARK (P) or
NEUTRAL (N). If the vehicle starts in any
other position, contact your dealer/retailer
for service.
Automatic Transmission Shift Lock
Control System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked
on a level surface.
2. Firmly apply the parking brake. SeeParking
Brake on page 125.
Be ready to apply the regular brake
immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN,
but do not start the engine. Without applying
the regular brake, try to move the shift
lever out of PARK (P) with normal effort. If the
shift lever moves out of PARK (P), contact
your dealer/retailer for service.
473

Ignition Transmission Lock Check
While parked, and with the parking brake set, try
to turn the ignition to OFF in each shift lever
position.
The ignition should turn to OFF only when the
shift lever is in PARK (P).
The ignition key should come out only in OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your
vehicle could begin to move. You or
others could be injured and property
could be damaged. Make sure there is
room in front of your vehicle in case it
begins to roll. Be ready to apply the
regular brake at once should the vehicle
begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular
brake, set the parking brake.
To check the parking brake’s holding ability:
With the engine running and transmission in
NEUTRAL (N), slowly remove foot pressure
from the regular brake pedal. Do this until the
vehicle is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to
PARK (P). Then release the parking brake
followed by the regular brake.
Contact your dealer/retailer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take
care to clean thoroughly any areas where mud and
other debris can collect.
474

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 462. Any additional information fromOwner Checks and Services on page 471can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
478

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
479

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
480

Customer Assistance and Information....... 482
Customer Satisfaction Procedure............... 482
Online Owner Center................................. 485
Customer Assistance for
Text Telephone (TTY) Users.................. 486
Customer Assistance Offices..................... 486
GM Mobility Reimbursement Program........ 487
Roadside Service...................................... 488
Courtesy Transportation............................. 491
Collision Damage Repair........................... 493Reporting Safety Defects............................ 497
Reporting Safety Defects to the
United States Government..................... 497
Reporting Safety Defects to the
Canadian Government............................ 497
Reporting Safety Defects to
General Motors...................................... 498
Service Publications Ordering Information ... 498
Vehicle Data Recording and Privacy......... 500
Event Data Recorders............................... 500
OnStar...................................................... 501
Navigation System..................................... 501
Radio Frequency Identication (RFID)........ 501
Section 7 Customer Assistance Information
481

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the United States, contact
the Cadillac Customer Assistance Center, 24 hours
a day, by calling 1-800-458-8006. In Canada,
contact the Canadian Cadillac Customer
Communication Centre by calling 1-888-446-2000.
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
Vehicle Identication Number (VIN). This
is available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting Cadillac, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
482

STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns
have been addressed after the following the
procedure outlined in Steps One and Two. General
Motors of Canada Limited wants you to be
aware of its participation in a no-charge
mediation/Arbitration program. General Motors of
Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you le
your complaint to the nal decision, should be
completed in approximately 70 days. We believe
our impartial program offers advantages over
courts in most jurisdictions because it is informal,
quick, and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program at
the following address. Your inquiry should
be accompanied by your Vehicle Identication
Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1–163–005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
484