service CADILLAC ELDORADO 1997 10.G Workshop Manual

Downloaded from www.Manualslib.com manuals search engine e a stiff brush with a tire cleaner.
When applying a tire dressing always take care to
wipe off any overspray or splash from all painted
surfaces
011 the body or wheels of the vehicle.
Petroleumbased products may damage
the
requires sheet metal
repair or replacement, make sure the body repair shop
applies anti-corrosion material to the parts repaired or
replaced to restore corrosion protection.
Any stone chips, fractures or deep scratches in the finish
should be repaired right away. Bare metal will corrode
quickly and may develop into a major repair expense.
Minor chips and scratches
can be repaired with touch-up
materials available from your dealer
or other service
outlets. Larger areas of €inish damage can
be corrected
in your dealer’s body and paint shop. Chemicals used
for ice and snow
removal and dust
control can collect on the underbody.
If these are not
removed, accelerated corrosion (rust) can occur on
the underbody parts such as fuel lines, frame, floor
pan and exhaust system even though they have
corrosion protection.
At least every spring; flush these materials from the
underbody with plain water. Clean any areas where mud
and other debris can collect.
Dirt packed in closed areas
of the frame should be loosened before being flushed.
Your dealer or
an underbody car washing system can do
this for you.
Some weather and atmospheric conditions can create
a chemical fallout. Airborne pollutants can fall upon
and attack painted surfaces on your vehicle. This
damage can take two forms: blotchy, ringlet-shaped
discolorations,
and small irregular dark spots etched into
the paint surface.
Although no defect
in the paint job causes this, Cadillac
will repair, at no charge
to the owner, the surfaces of
new vehicles damaged by this fallout condition within
12 months or 12,000 miles (20 000 km) of purchase,
whichever occurs first.

Downloaded from www.Manualslib.com manuals search engine r"
ICI.
1
ENGINEA697 7 ASSEMBLY
CODE MODEL YEAR PLANT I
This is the legal identifier for your Cadillac. It appears
on a plate in the front comer of the instrument panel, on
the driver's side. You can see it
if you look through the
windshield from outside your vehicle. The VIN also
appears
on the Vehicle Certification and Service Parts
labels and the certificates of title and registration.
The 8th character in your
VIN is the engine code. This
code will help you identify your engine, specifications
and replacement
parts.
rvi e
You'll find this label on the rear wall of the trunk on the
passenger's side.
It's very helpful if you ever need to
order parts. On
this label is:
your VIN,
the model designation,
@ paint information and
e a list of all production options and
special equipment.
Be sure that this label is not removed
from the vehicle.

Downloaded from www.Manualslib.com manuals search engine The MaxiFuses and relays are located next to the engine
compartment fuse block
on the driver’s side of the
engine. If a MaxiFuse should blow, have your vehicle
serviced by your Cadillac dealer immediately.
3548631
RELAY CENTER IDENTIFICATION
,r\E
RELAY
Fuse
BODY 1
BODY 2
BODY 3
usage
Real Time Dampening (RTD) Fuse,
Convenience Fuse, BATT Fuse,
Passenger and Driver Seat Belt
Comfort Solenoids, Trunk and Fuel
Door Release Solenoids and Relays,
Door LocWnlock Relays, DPR
Relay
(ETC Only), Park Lamp
Relay, Right and Left Park Fuse,
Rear Fog Lamp Relay
Defog Relay, Pull-Down Fuse,
Right and Left Heated Seat Fuse,
Electronic Level Control
(ELC)
FuseRelay, Antenna Fuse, Heated
Mirror Fuse
Controlled Bower Relay, Controlled
Power Back-up Relay, Cluster Fuse,
Platform Zone Module (PZM) Fuse,
Radio Fuse,
DAB Relay, Trunk and
Fuel
Door Release Relay, High
Beam Relay,
C0mf01-t Fuse,
Controlled Power Relay,
AMP Bose Qnly Fuse,
Right
and Left Bose Relay

Downloaded from www.Manualslib.com manuals search engine Mere YOU will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and
how to report any safety defects.
7-2
7-4
7-4 7-5
7-7
7-8
7-9 Customer Satisfaction Procedure
Address for
Writing to Cadillac
Assistance for Text Telephone
(TTY) Users
Cadillac Roadside Service
Roadside Service
for the Hearing 81-
Speech Impaired
Gold Key Courtesy Transportation
Transportation
Options
7-11
7-12
7-12
7-13
7-13
7-13
7- 14
7-
15
BBB Autoline Information
Warranty Information Reporting Safety Defects to the United States
Reporting Safety Defects to Canada
Reporting Safety Defects
to General Motors
Ordering Service Publications
in Canada
How to Order Service Publications
Order Form for Service Publications

Downloaded from www.Manualslib.com manuals search engine Cadillac dealers have the facilities, trained technicians
and up-to-date information to promptly addressmy
concerns
you may. have. However, if a,concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service
or Parts
Manager, contact the owner of the dealership or the
General Manager.

Downloaded from www.Manualslib.com manuals search engine Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage
of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on-site service. Each technician travels
with a
specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882-11
12,24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only
in the United States
and Canada.
Roadside Service provides several Cadillac
Owner Privileges
TM at "no charge," throughout
your
1997 Cadillac Warranty Period -- 48 Months/
50,000 miles (80 000 km).

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
Towing Service
Battery Jump
Starting
Lock Out Assistance
Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption
-- If your trip is interrupted due
to
a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.

Downloaded from www.Manualslib.com manuals search engine Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location
within a 30 mile (50 km) radius, of a
participating Cadillac dealership.
If beyond this radius,
we will arrange
to have your car towed to the nearest
Cadillac dealership.
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside
Service Advisor
will assist you and request the
following information:
@ A description of the problem
@ Name, home address, home telephone number
@ Location of your Cadillac and number you are
0 The model year, Vehicle Identification Number
calling
from
(VIN), mileage
and date of delivery
oadside Service for the
Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties
or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone
('ITY) in the Roadside Service Center.
Any customer who has access to a
(my) or a
conventional teletypewriter can communicate
with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC -- daily, 24 hours.

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready
able
to assist Cadillac customers at roadside. and
One of your Cadillac Qwner Privileges
is Gold Key
Courtesy Transportation. It
is just one more example of
Cadillac's commitment to provide the services you
expect and deserve as
a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information on Courtesy Transportation.

Downloaded from www.Manualslib.com manuals search engine Warranty work can frequently be handled in one day,
but there is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you
by providing several transportation options.
Depending on the circumstances, your dealership
can offer you one of the following options:
Your dealership can provide you with shuttle service to
get you to your destination
with minimal interruption of
your daily schedule when your Cadillac is unavailable
due to a warranty repair.
For repairs that require your vehicle
to be unavailable to
you for an extended period of time, your dealer may
arrange
to provide you with a courtesy vehicle from the
dealership, or one obtained from a local rental agency. Should the situation necessitate
making your
own
arrangements, Gold Key Courtesy Transportation
provides for reimbursement of personally arranged
transportation such as cab fare, reasonable fuel expenses
for a ride provided by another individual
or a rental
vehicle obtained from an independent source.
*Some restrictions may apply. Please consult your
Cadillac dealer concerning speclfc
Gold Key Courtesy
Transportation benefits ofSered by
the dealership.
Whenever possible, scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that you wish
to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing your dealer to prepare
arrangements to
fulfill your transportation needs in
advance of your visit.