phone CADILLAC ESCALADE 1999 1.G User Guide

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7-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver or
passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program. Call
1
-800-GM-DRIVE (463-7483) for details. When
calling from outside Canada, please dial 1
-905-644-3063.
All TTY users call 1
-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, when appropriate, a Cadillac trained dealer
technician who can provide on
-site service.

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7-7

Trip Interruption -- If your trip is interrupted due
to a warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a 30 mile (50 km) radius of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1
-800-882-1112. An experienced Roadside
Service Advisor will assist you and request the
following information:

A description of the problem

Name, home address, home telephone number

Location of your Cadillac and number you are
calling from

The model year, Vehicle Identification Number
(VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1
-800-833-CMCC -- daily, 24 hours.

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7-11
REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you'll notify
us. Please call us at 1
-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 436004
Pontiac, MI 48343
-6004In Canada, please call us at 1
-800-263-3777 (English)
or 1
-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner's manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.

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7-13
PUBLICATION FORM
NUMBEROrders will be mailed within 10 days of receipt. Please allow adequate time for postal
service. If further information is needed, write to the address shown below or call
1-800-551-4123. Material cannot be returned for credit without packing slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order. ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)1-800-551-4123(Monday-Friday 8:00 AM ± 6:00 PM EST)
FAX Orders Only 1-313-865-5927
Service Manual
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
HELM, INCORPORATED
P.O. Box 07130
Detroit, MI 48207
For purchases outside U.S.A. please write to the above address for quotation.
1999$90.00
1999
$50.00
1999
$20.00
1999
$15.00
TOTAL MATERIAL
Michigan Purchasers
U.S. Order Processing$6.00
Canadian Postage
GRAND TOTAL
add 6% sales tax
(See Note Below)
GM-CAD-ORD99 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
U.S. order processing.
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESSÐNO P.O. BOX NUMBERS)
(CITY) (ZIP CODE)
DAYTIME TELEPHONE NO.(STATE)
AREA CODE
( )P
Check or Money
Order payable to
Helm, Inc. (USA funds
only Ð
do not send cash.)
VISA
Discover
Account
Number:
Expiration
Date mo/yr:
CUSTOMER SIGNATURE
S
ITEM DESCRIPTIONNAME YEAR VEHICLE MODEL
QTY.PRICE
EACH*TOTAL
PRICE1
9
9
9
G
M
H
I
P

T
OA
Y
M
E
N
T
Owner's Manual Without Portfolio Owner's Manual In Portfolio Car & Light Truck
Transmission Unit Repair
MasterCard
Check here if your billing address
is different from your shipping
address shown.
PUBLICATION FORM
NUMBER

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8-3
Tires 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vinyl 6-48 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wheels 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Windshield and Wiper Blades 6-50 . . . . . . . . . . . . . . . . . . .
Wood Panels 6-49 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Climate Control System 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clock, Setting the 3-7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Controls 3-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Comfort Guides, Rear Safety Belts 1-34 . . . . . . . . . . . . . . . . .
Compact Disc
Care 3
-22 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Player 3-14, 3-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Player Errors 3-15, 3-18 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compass, Electronic 2-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Compass, Rearview Mirror with 2-52 . . . . . . . . . . . . . . . . . . .
Console Storage 2-56, 2-57 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Console-Mounted CD Changer 3-16 . . . . . . . . . . . . . . . . . . . .
Control of a Vehicle 4-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convenience Net 2-58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Convex Outside Mirror 2-56 . . . . . . . . . . . . . . . . . . . . . . . . . .
Coolant 6-24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Heater, Engine 2-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Recovery Tank 5-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cooling System 5-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Courtesy Transportation 7-8 . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cruise Control 2-44 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cupholders 2-57, 2-58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Assistance for Text Telephone Users 7-3 . . . . . . . . .
Customer Assistance Information 7-1 . . . . . . . . . . . . . . . . . . .
Customer Satisfaction Procedure 7-2 . . . . . . . . . . . . . . . . . . . .
Damage, Finish 6-53 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Damage, Sheet Metal 6-52 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps 2-48 . . . . . . . . . . . . . . . . . . . . . . . . .
Daytime Running Lamps Indicator Light 2-81 . . . . . . . . . . . .
Dead Battery 5-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defects, Reporting Safety 7-10 . . . . . . . . . . . . . . . . . . . . . . . .
Defensive Driving 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogger, Rear Window 3-6 . . . . . . . . . . . . . . . . . . . . . . . . . .
Defogging 3-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defrosting 3-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Dolby Noise Reduction 3-11 . . . . . . . . . . . . . . . . . . . . . . . . . .
Dome Lamps 2-50 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Door
Locks 2
-4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Panel 2-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear 2-11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Rear Security Locks 2-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Storage Pocket 2-58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driver Position 1-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Driving
City 4
-31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Defensive 4-2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Drunken 4-3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Freeway 4-32 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In a Blizzard 4-38 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
In the Rain 4-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Night 4-27 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Off-Road 4-14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Curves 4-9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On Grades While Towing a Trailer 4-50 . . . . . . . . . . . . . . .