phone CADILLAC ESCALADE 2003 2.G User Guide

Problem Recommended Action
The auxiliary source is
running but there is no
picture or sound.Press the SRCE button to
change from the DVD
player mode to the
auxiliary source mode.
Check to make sure that
the auxiliary source is
connected to the inputs
properly.
My disc is stuck in the
player. The Load/Eject
button does not work.Press the Load/Eject
button on the DVD
player.
Turn the power off, then
on again, then press the
Load/Eject button on the
DVD player.
Do not attempt to forcibly
remove the disc from the
DVD player. This could
permanently damage the
DVD player.Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.This could be caused by
interference from cellular
telephone towers or by
using your cellular
telephone in the vehicle.
I lost the remote and/or
the headphones.See your dealer for
assistance.
What is the best way to
clean the video screen?Wipe the video screen
with a soft cloth that is
damp with water.
3-95

Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the audio sources: radio, cassette tapes, CDs, DVDs,
or XMŸ (48 contiguous US states, if equipped)
depending on your vehicles options. In the event that the
front seat passengers are listening to any of these remote
sources the rear seat passengers can only listen to the
remote source being used by the front seat passengers
or FM, AM, or the radios internal CD. For example, rear
seat passengers may listen to cassette tape, CDs, or
DVDs through the headphones while the driver listens to
the radio through the front speakers. The rear seat
passengers have control of the volume for each set of
headphones. The front seat audio controls always
override the RSA controls.
Rear Seat Audio Controls
The following functions are controlled by the RSA
system buttons:
P(Power):Press this button to turn the rear seat
audio system on or off. The rear speakers will be muted
when the power is turned on unless your vehicle is
equipped with the Bose
žaudio system. You may
operate the rear seat audio functions even when the
primary radio power is off.
3-97

u(Volume):Turn the knob to increase or to decrease
volume. The left knob controls the left headphone and
the right knob controls the right headphone.
SRC (Source):Press this button to select an audio
source: radio, cassette tapes, CDs, DVDs, or XMŸ (48
contiguous US states, if equipped), depending on
your vehicles options.
xSEEKw:While listening to FM1, FM2, or AM, or
XM1 or XM2, press the up or the down arrow to
tune to the next or to the previous station and stay
there. If the front radio is in use, you cannot seek
through different stations.
While listening to a cassette tape, press the up or the
down arrow to hear the next or the previous selection. If
the cassette tape on the front radio is in use, you
cannot seek through different selections on a tape.
While listening to a CD, press the up arrow to hear the
next track on the CD. Press the down arrow to go
back to the start of the current track if more than eight
seconds have played. If the CD player on the front radio
is in use, you cannot seek through different tracks.PROG (Program):The front passengers must be
listening to something different for each of these
functions to work:
·Press this button to go to the preset radio stations
set on the pushbuttons on the main radio.
·When a cassette tape is playing, press this button
to go to the other side of the tape.
·When a CD is playing in the radio, press this button
to go back to the beginning of the CD.
·When a CD is playing in the CD changer, press this
button to select a disc.
3-98

Audio Steering Wheel Controls
You can control certain radio functions using the buttons
on your steering wheel.
g(OnStar/Voice Recognition):You can press this
button to interact with the OnStaržsystem. See the
OnStaržmanual provided with your vehicle for more
information.
PROG (Program):Press this button to play a station
you have programmed on the radio preset buttons
on the selected band. If a cassette tape is playing, press
this button to play the other side of the tape. If a
compact disc is playing in the CD changer, press this
button to go to the next available CD.
QSOURCER:Press this button to select AM, FM1
or FM2, XM1 or XM2 (USA only, if equipped), or a
cassette tape or CD. The cassette or CD must be loaded
to play. Available loaded sources are shown on the
display as a tape or a CD symbol.
QSEEKR:Press the up or the down arrow to seek
to the next or to the previous radio station and stay
there.
If a cassette tape or compact disc is playing, the player
will advance with the up arrow and reverse with the
down arrow.
QVOLR:Press the up or the down arrow to increase
or to decrease volume.
DVD Distortion
You may experience audio distortion in the
IR headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems
(GPS)*, two-way radios, mobile fax, or walkie talkies.
It may be necessary to turn off the DVD player
when operating one of these devices in or near the
vehicle.
* Excludes the OnStar
žSystem.
3-102

Cleaning the Video Screen
Pour some isopropyl or rubbing alcohol on a clean cloth
and gently wipe the video screen. Do not spray
directly onto the screen and do not press too hard or
too long on the video screen.
Diversity Antenna System
Your AM-FM antennas are located in the rear side
windows. Be sure that the inside surfaces of the rear
side windows are not scratched and that the lines on the
glass are not damaged. If the inside surfaces are
damaged, they could interfere with radio reception.
Notice:Do not try to clear frost or other material
from the inside of the front windshield or rear
window with a razor blade or anything else that is
sharp. This may damage the rear defogger grid and
affect your radio's ability to pick up stations
clearly. The repairs wouldn't be covered by your
warranty.
Notice:Do not apply aftermarket glass tinting with
metallic ®lm. The metallic ®lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by your warranty.If you choose to add an aftermarket cellular telephone
to your vehicle, and the antenna needs to be attached to
the glass, be sure that you do not damage the grid
lines for the AM-FM antennas or place the cellular
telephone antenna over the grid lines.
XMŸ Satellite Radio Antenna
System (United States Only)
Your XMŸ Satellite Radio antenna is located on the
roof of your vehicle. Keep this antenna clear of
snow and ice build up for clear radio reception.
The performance of your XMŸ system may be affected
if your sunroof is open.
Loading items onto the roof of your vehicle can interfere
with the performance of your XMŸ system. Make
sure that the XMŸ satellite antenna is not obstructed.
3-105

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. See
Safety Belts: They Are for
Everyone on page 1-28.
Defensive driving really means ªbe ready for anything.º
On city streets, rural roads or freeways, it means
ªalways expect the unexpected.º
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It's the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task Ð such as concentrating on a cellular telephone call,
reading, or reaching for something on the ¯oor Ð makes
proper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It's the number one contributor to
the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
·Judgment
·Muscular Coordination
·Vision
·Attentiveness.
4-2

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you're going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning doesn't happen often. But it can if
your tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see re¯ections
from trees, telephone poles or other vehicles, and
raindrops ªdimpleº the water's surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just isn't a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine's air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you can't avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through ¯owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
¯owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Don't ignore police
warning signs, and otherwise be very cautious
about trying to drive through ¯owing water.
4-36

Customer Assistance Information......................7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone (TTY)
Users........................................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Service...........................................7-6
Courtesy Transportation...................................7-7Reporting Safety Defects................................7-10
Reporting Safety Defects to the United States
Government..............................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-10
Reporting Safety Defects to General Motors.....7-10
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
®ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC (2622). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed
to Cadillac's Customer Assistance Center.
United States ± Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada ± Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
7-4