service schedule CADILLAC ESCALADE 2009 3.G User Guide

My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use
tools and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1-800-833-CMCC (2622).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Cadillac, the letter should be
addressed to:
United States — Customer Assistance
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-882-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
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Services Not Included in Roadside
Assistance
Impound towing caused by violation of any laws.
Legal nes.
Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
Towing or services for vehicles driven on a
non-public road or highway.
Services Specic to Canadian
Purchased Vehicles
Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
Lock-Out Service:Vehicle registration is required.
Trip Routing Service:Limit of six requests
per year.
Trip Interruption Benets and Assistance:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor
for repairs not covered by the warranty are
the owner responsibility.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
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Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain, and
hybrid specic warranties in both the U.S. and Canada.
Several courtesy transportation options are available
to assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of
your daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
8-10

Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
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Lights
Exterior Lamps............................................3-15
Flash-to-Pass............................................... 3-8
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-18
Loading Your Vehicle.......................................5-32
Locking Rear Axle............................................ 5-9
Lockout Protection..........................................2-12
Locks
Delayed Locking..........................................2-10
Door ..........................................................2-10
Lockout Protection.......................................2-12
Power Door ................................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-11
Loss of Control...............................................5-12
Lower Anchors and Tethers for Children.............1-61
Luggage Carrier..............................................2-64
Lumbar
Power Controls............................................. 1-4
M
Magnetic Ride Control....................................... 5-9
Maintenance Schedule
Additional Required Services........................... 7-6
At Each Fuel Fill........................................... 7-9
At Least Once a Month................................7-10
At Least Once a Year..................................7-10Maintenance Schedule (cont.)
Introduction.................................................. 7-2
Maintenance Footnotes.................................. 7-7
Maintenance Record....................................7-16
Maintenance Replacement Parts....................7-15
Maintenance Requirements............................. 7-2
Owner Checks and Services........................... 7-9
Recommended Fluids and Lubricants.............7-13
Scheduled Maintenance................................. 7-4
Using.......................................................... 7-3
Your Vehicle and the Environment................... 7-2
Malfunction Indicator Lamp...............................3-40
Maps ............................................................4-14
Memory Features............................................. 1-7
Message
DIC Warnings and Messages........................3-54
Mirrors
Automatic Dimming Rearview........................2-40
Manual Rearview Mirror................................2-40
Outside Convex Mirror.................................2-41
Outside Heated Mirrors................................2-42
Outside Power Foldaway Mirrors....................2-40
Park Tilt.....................................................2-41
MyGMLink.com................................................ 8-4
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Reporting Safety Defects
Canadian Government..................................8-15
General Motors...........................................8-15
United States Government............................8-14
Restraint System Check
Checking the Restraint Systems....................1-93
Replacing Restraint System Parts
After a Crash..........................................1-94
Retained Accessory Power...............................2-26
Road Sensing Suspension................................. 5-9
Roadside
Service........................................................ 8-7
Rocking Your Vehicle to Get it Out....................5-30
Routing, Engine Drive Belt...............................7-16
Running the Vehicle While Parked.....................2-39
S
Safety Belt Reminders.....................................3-33
Safety Belts
Care of ......................................................6-97
How to Wear Safety Belts Properly................1-33
Lap Belt.....................................................1-48
Lap-Shoulder Belt........................................1-40
Safety Belt Extender....................................1-50
Safety Belt Use During Pregnancy.................1-48
Safety Belts Are for Everyone.......................1-28
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 7-4Seats
60/40 Split Bench Seat.................................1-10
Bucket Seats, Rear......................................1-16
Center Seat................................................1-10
Heated and Cooled Seats.............................. 1-6
Heated Seats............................................... 1-5
Heated Seats - Rear....................................1-10
Power Lumbar .............................................. 1-4
Power Reclining Seatbacks............................. 1-8
Power Seats................................................. 1-3
Third Row Seat...........................................1-23
Secondary Latch System.................................6-86
Securing a Child Restraint
Center Front Seat Position............................1-72
Rear Seat Position......................................1-69
Right Front Seat Position..............................1-73
Security Light.................................................3-44
Service........................................................... 6-3
Accessories and Modications......................... 6-3
Adding Equipment to the Outside
of the Vehicle............................................ 6-5
California Perchlorate Materials Requirements..... 6-4
California Proposition 65 Warning.................... 6-4
Doing Your Own Work................................... 6-4
Engine Soon Lamp......................................3-40
Publications Ordering Information...................8-15
Service, Scheduling Appointments....................... 8-9
Servicing Your Airbag-Equipped Vehicle..............1-91
Sheet Metal Damage.....................................6-101
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