service CADILLAC ESCALADE 2011 3.G Workshop Manual

Black plate (98,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-98 Infotainment System
If the System Needs
Service
Inappropriate route guidance may
occur under one or more of the
following conditions:
.You have not turned onto the
road indicated.
.Route guidance may not be
available when using automatic
rerouting for the next right or
left turn.
.The route may not be changed
when using automatic rerouting.
.There is no route guidance when
turning at an intersection.
.Plural names of places may be
announced occasionally.
.It may take a long time to
operate automatic rerouting
during high-speed driving.
.Automatic rerouting may display
a route returning to the set
stopover if you are heading for
a destination without passing
through a set stopover.
.The route prohibits the entry of a
vehicle due to a regulation by
time or season or any other
regulation which may be given.
.Some routes may not be
searched.
.The route to the destination may
not be shown if there are new
roads, if roads have recently
changed, or if certain roads
are not listed on the map DVD.
SeeDatabase Coverage
Explanations on page 7‑98.
To recalibrate the vehicle's position
on the map, see your dealer.
Map Data Updates
The navigation map database is
stored on a compact flash card. It is
usable only in this type of navigation
system, and will not function in other
electronic devices.
The map in the vehicle was installed
by the factory and is the most
up-to-date information available
as the vehicle was produced.
This map may have to be updated
periodically, provided that the
map information has changed.
See your dealer for service.
Database Coverage
Explanations
Coverage area depends upon the
map detail available. Some areas
have greater map detail than others.
The navigation system works only
as well as the information provided
on the stored map data. See Map
Data Updates on page 7‑98 on how
to obtain updated map information.

Black plate (106,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
7-106 Infotainment System
Using the“Dial”or“Call”
Command
1. Press and hold
b gfor
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.
Using the “Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the
last number. To hear all of the numbers
recognized by the system,
say
“Verify” at any time.
1. Press and hold
b gfor
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the
last digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re‐dial”Command
1. Press and hold
b gfor
two seconds.
2. After the tone, say “Re‐dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.Pressb gto answer the call.
.Pressc xto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.Pressbgto answer an
incoming call when another
call is active. The original call
is placed on hold.
.Pressb gagain to return to the
original call.
.To ignore the incoming call, no
action is required.
.Pressc xto disconnect the
current call and switch to the call
on hold.

Black plate (107,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Infotainment System 7-107
Three‐Way Calling
Three‐way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
bg.
2. Say “Three‐way call.”
3. Use the dial or call command to dial the number of the third party
to be called.
4. Once the call is connected, press
bgto link all callers
together.
Ending a Call
Pressc xto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, pressbg, and
then say “Mute call.”
.To cancel mute, pressbg, and
then say “Un‐mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired
and connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN. Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
b
g.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
b g. The audio
transfers to the vehicle. If the audio
does not transfer to the vehicle,
use the audio transfer feature on
the cell phone. See your cell phone
manufacturer's user guide for more
information.

Black plate (8,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-8 Driving and Operating
Off-roading involves some new
skills. That is why it is very
important that you read these
driving tips and suggestions to
help make off-road driving safer
and more enjoyable.
Before You Go Off-Roading
.Have all necessary maintenance
and service work done.
.Make sure there is enough fuel,
that fluid levels are where they
should be, and that the spare
tire, if the vehicle has one, is
fully inflated.
.Be sure to read all the
information about all-wheel-drive
vehicles in this manual.
.Make sure all underbody
shields, if the vehicle has them,
are properly attached.
.Know the local laws that apply
to off-roading where you will
be driving or check with law
enforcement people in the area.
.Be sure to get the necessary
permission if you will be on
private land.
If you think you will need some
more ground clearance at the front
of your vehicle, you can remove
the front fascia lower air dam.
The air dam is held in place by
two bolts and 10 snaps accessible
from underneath the front fascia.
To remove the air dam:
1. Remove the two outboard air dam bolts.
2. With a flat‐blade tool, disengage the snaps.
3. After the bolts are removed and the snaps are disengaged, push
forward on the air dam until it
is free. Notice:
Operating your vehicle
for extended periods without
the front fascia lower air dam
installed can cause improper air
flow to the engine. Always be
sure to replace the front fascia
air dam when you are finished
off-road driving.
After off-roading, be sure to reinstall
the air dam:
1. Line up the snaps and push the
air dam rearward to engage the
snaps.
2. Install the two outboard bolts.

Black plate (18,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-18 Driving and Operating
Find out how deep the water is
before driving through it. Do not
try it if it is deep enough to cover
the wheel hubs, axles, or exhaust
pipe—you probably will not get
through. Deep water can damage
the axle and other vehicle parts.
If the water is not too deep, drive
slowly through it. At faster speeds,
water splashes on the ignition
system and the vehicle can stall.
Stalling can also occur if you get the
tailpipe under water. If the tailpipe is
under water, you will never be able
to start the engine. When going
through water, remember that when
the brakes get wet, it might take
longer to stop. See Driving on Wet
Roads on page 9‑18.After Off-Road Driving
Remove any brush or debris that
has collected on the underbody,
chassis, or under the hood. These
accumulations can be a fire hazard.
After operation in mud or sand,
have the brake linings cleaned and
checked. These substances can
cause glazing and uneven braking.
Check the body structure, steering,
suspension, wheels, tires, and
exhaust system for damage and
check the fuel lines and cooling
system for any leakage.
The vehicle requires more frequent
service due to off-road use. Refer
to the Maintenance Schedule for
additional information.
Driving on Wet Roads
Rain and wet roads can reduce
vehicle traction and affect your
ability to stop and accelerate.
Always drive slower in these types
of driving conditions and avoid
driving through large puddles and
deep‐standing or flowing water.
{WARNING
Wet brakes can cause crashes.
They might not work as well in
a quick stop and could cause
pulling to one side. You could
lose control of the vehicle.
(Continued)

Black plate (20,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-20 Driving and Operating
Highway Hypnosis
Always be alert and pay attention
to your surroundings while driving.
If you become tired or sleepy, find
a safe place to park your vehicle
and rest.
Other driving tips include:
.Keep the vehicle well ventilated.
.Keep interior temperature cool.
.Keep your eyes moving—scan
the road ahead and to the sides.
.Check the rearview mirror and
vehicle instruments often.
Hill and Mountain Roads
Driving on steep hills or through
mountains is different than driving
on flat or rolling terrain. Tips for
driving in these conditions include:
.Keep the vehicle serviced and in
good shape.
.Check all fluid levels and brakes,
tires, cooling system, and
transmission.
.Shift to a lower gear when going
down steep or long hills.
{WARNING
If you do not shift down, the
brakes could get so hot that they
would not work well. You would
then have poor braking or even
none going down a hill. You could
crash. Shift down to let the engine
assist the brakes on a steep
downhill slope.
{WARNING
Coasting downhill in N (Neutral)
or with the ignition off is
dangerous. The brakes will
have to do all the work of slowing
down and they could get so hot
that they would not work well.
You would then have poor braking
or even none going down a hill.
You could crash. Always have the
engine running and the vehicle in
gear when going downhill.

Black plate (22,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
9-22 Driving and Operating
Blizzard Conditions
Being stuck in snow can be a
serious situation. Stay with the
vehicle unless there is help nearby.
If possible, use theRoadside
Service (U.S. and Canada) on
page 13‑7 orRoadside Service
(Mexico) on page 13‑10. To get
help and keep everyone in the
vehicle safe:
.Turn on the hazard warning
flashers.
.Tie a red cloth to an outside
mirror.
{WARNING
Snow can trap engine exhaust
under the vehicle. This may
cause exhaust gases to get
inside. Engine exhaust contains
Carbon Monoxide (CO) which
cannot be seen or smelled. It can
cause unconsciousness and even
death.
(Continued)
WARNING (Continued)
If the vehicle is stuck in the snow:
.Clear away snow from around
the base of your vehicle,
especially any that is blocking
the exhaust pipe.
.Check again from time to
time to be sure snow does
not collect there.
.Open a window about
5 cm (2 in) on the side of the
vehicle that is away from the
wind to bring in fresh air.
.Fully open the air outlets
on or under the instrument
panel.
.Adjust the climate control
system to a setting that
circulates the air inside
the vehicle and set the fan
speed to the highest setting.
See Climate Control System
in the Index.(Continued)
WARNING (Continued)
For more information about
carbon monoxide, see Engine
Exhaust on page 9‑38.
Snow can trap exhaust gases
under your vehicle. This can
cause deadly CO (Carbon
Monoxide) gas to get inside.
CO could overcome you and kill
you. You cannot see it or smell it,
so you might not know it is in your
vehicle. Clear away snow from
around the base of your vehicle,
especially any that is blocking the
exhaust.
Run the engine for short periods
only as needed to keep warm, but
be careful.

Black plate (33,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Driving and Operating 9-33
The steering may bind with the
wheels turned off center. If this
happens, move the steering wheel
from right to left while turning the
key to ACC/ACCESSORY. If this
doesn't work, then the vehicle needs
service.
Notice:Using a tool to force the
key to turn in the ignition could
cause damage to the switch or
break the key. Use the correct
key, make sure it is all the way in,
and turn it only with your hand.
If the key cannot be turned by
hand, see your dealer.
B (ACC/ACCESSORY): This
position lets things like the radio
and the windshield wipers operate
while the engine is off. Use this
position if the vehicle must be
pushed or towed. C (ON/RUN):
This position can
be used to operate the electrical
accessories and to display some
instrument panel cluster warning
and indicator lights. The switch
stays in this position when the
engine is running. The transmission
is also unlocked in this position on
automatic transmission vehicles.
If you leave the key in the
ACC/ACCESSORY or ON/RUN
position with the engine off, the
battery could be drained. You may
not be able to start the vehicle if
the battery is allowed to drain for
an extended period of time.
D (START): This is the position
that starts the engine. When the
engine starts, release the key.
The ignition switch returns to
ON/RUN for driving.
A warning tone will sound when the
driver door is opened, the ignition is
in ACC/ACCESSORY or LOCK/OFF
and the key is in the ignition.Starting the Engine
If the vehicle is a hybrid, see
the hybrid supplement for more
information.
Move the shift lever to P (Park) or
N (Neutral). The engine will not start
in any other position. To restart the
engine when the vehicle is already
moving, use N (Neutral) only.
Notice: Do not try to shift to
P (Park) if the vehicle is moving.
If you do, you could damage the
transmission. Shift to P (Park)
only when the vehicle is stopped.
Starting Procedure
1. With your foot off the accelerator pedal, turn the ignition to START.
When the engine starts, let go
of the key. The idle speed will go
down as the engine warms. Do
not race the engine immediately
after starting it. Operate the
engine and transmission gently
to allow the oil to warm up and
lubricate all moving parts.

Black plate (37,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Driving and Operating 9-37
Torque Lock
If you are parking on a hill and
you do not shift the transmission
into P (Park) properly, the weight
of the vehicle can put too much
force on the parking pawl in the
transmission. It might be difficult to
pull the shift lever out of P (Park).
This is called torque lock. To
prevent torque lock, set the parking
brake and then shift into P (Park)
properly before you leave the driver
seat. To find out how, seeShifting
Into Park on page 9‑36.
When you are ready to drive, move
the shift lever out of P (Park) before
releasing the parking brake.
If torque lock does occur, you might
need to have another vehicle push
yours a little uphill to take some
of the pressure from the parking
pawl in the transmission. Then you
should be able to pull the shift lever
out of P (Park).
Shifting Out of Park
This vehicle is equipped with
an electronic shift lock release
system. The shift lock release is
designed to:
.Prevent ignition key removal
unless the shift lever is in
P (Park) with the shift lever
button fully released.
.Prevent movement of the shift
lever out of P (Park), unless
the ignition is in ON/RUN or
ACC/ACCESSORY and the
regular brake pedal is applied.
The shift lock release is always
functional except in the case of an
uncharged or low voltage (less than
9 volt) battery.
If the vehicle has an uncharged
battery or a battery with low voltage,
try charging or jump starting the
battery. See Jump Starting on
page 10‑89 for more information. To shift out of P (Park) use the
following:
1. Apply the brake pedal.
2. Move the shift lever to the
desired position.
If you still are unable to shift out of
P (Park):
1. Ease the pressure on the shift lever.
2. While holding down the brake pedal, press the shift lever all
the way into P (Park).
3. Move the shift lever to the desired position.
If you are still having a problem
shifting, then have the vehicle
serviced soon.

Black plate (47,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Driving and Operating 9-47
Brake Assist
This vehicle has a brake assist
feature designed to assist the
driver in stopping or decreasing
vehicle speed in emergency driving
conditions. This feature uses the
stability system hydraulic brake
control module to supplement
the power brake system under
conditions where the driver has
quickly and forcefully applied the
brake pedal in an attempt to quickly
stop or slow down the vehicle.
The stability system hydraulic brake
control module increases brake
pressure at each corner of the
vehicle until the ABS activates.
Minor brake pedal pulsation or
pedal movement during this time
is normal and the driver should
continue to apply the brake pedal
as the driving situation dictates.
The brake assist feature will
automatically disengage when
the brake pedal is released or
brake pedal pressure is quickly
decreased.
Ride Control Systems
StabiliTrak®System
The vehicle has a vehicle stability
enhancement system called
StabiliTrak. It is an advanced
computer-controlled system that
assists the driver with directional
control of the vehicle in difficult
driving conditions.
StabiliTrak activates when the
computer senses a discrepancy
between the intended path and
the direction the vehicle is actually
traveling. StabiliTrak selectively
applies braking pressure at any
one of the vehicle's brakes to assist
the driver with keeping the vehicle
on the intended path.
When the vehicle is started
and begins to move, the system
performs several diagnostic checks
to insure there are no problems.
The system may be heard or felt
while it is working. This is normal
and does not mean there is a
problem with the vehicle. Thesystem should initialize before the
vehicle reaches 32 km/h (20 mph).
In some cases, it may take
approximately 3.2 km (2 miles) of
driving before the system initializes.
If cruise control is being used
when StabiliTrak activates, the
cruise control automatically
disengages. The cruise control
can be re-engaged when road
conditions allow. See
Cruise
Control on page 9‑51.
If the system fails to turn on or
activate, the StabiliTrak light along
with one of the following messages
will be displayed on the Driver
Information Center (DIC):
TRACTION CONTROL OFF,
SERVICE TRACTION CONTROL,
STABILITRAK OFF, SERVICE
STABILITRAK. If these DIC
messages appear, make sure the
StabiliTrak system has not been
turned off using the StabiliTrak on/
off button. Then turn the vehicle off,
wait 15 seconds, and then turn it
back on again to reset the system.
If any of these messages still