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Page 224 of 538
Black plate (40,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-40 Infotainment System
Tips and Troubleshooting Chart
ProblemRecommended Action
There is no power. The ignition might not be turned to ON/RUN or ACC/
ACCESSORY.
The picture does not fill the screen. There are black
borders on the top and bottom or on both sides, or the
picture looks stretched out. Check the display mode settings in the setup menu by
pressing the display menu button on the remote control.
In auxiliary mode, the picture moves or scrolls. Check the auxiliary input connections at both devices.
The remote control does not work. Check to make sure there is no obstruction between the
remote control and the transmitter window.
Check the batteries to make sure they are not dead or
installed incorrectly.
After stopping the player, and pushing Play, sometimes
the DVD starts where it left off and sometimes at the
beginning. If the stop button was pressed one time, the DVD player
resumes playing where the DVD was stopped. If the
stop button was pressed two times, the DVD player
begins to play from the beginning of the DVD.
The auxiliary source is running, but there is no picture or
sound. Check that the RSE video screen is in the auxiliary
source mode.
Check the auxiliary input connections at both devices.
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Black plate (41,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-41
Tips and Troubleshooting Chart (cont'd)
ProblemRecommended Action
Sometimes the wireless headphone audio cuts out or
buzzes. Check for obstructions, low batteries, reception range,
and interference from cellular telephone towers, or use a
cellular telephone in the vehicle.
Check that the headphones are on correctly using
the L (left) and R (right) on the headphones.
The remote and/or the headphones are lost. See your dealer for assistance.
The DVD is playing, but there is no picture or sound. Check that the RSE video screen is sourced to the DVD player.
DVD Display Error Messages
The DVD display error message
depends on the radio that is in the
vehicle. The video screen can
display one of the following:
Disc Load/Eject Error:This
message displays when there are
disc load or eject problems.
Disc Format Error: This message
displays if the disc is inserted with
the disc label wrong side up, or if
the disc is damaged. Disc Region Error:
This message
displays if the disc is not from a
correct region.
No Disc Inserted: This message
displays if no disc is present
when
Zis pressed on the radio.
DVD Distortion
Video distortion can occur when
operating cellular phones, scanners,
CB radios, Global Positioning Systems (GPS)*, two-way radios,
mobile fax machines, or walkie
talkies.
It might be necessary to turn off the
DVD player when operating one of
these devices in or near the vehicle.
*Excludes the OnStar
®System.
Cleaning the RSE Overhead
Console
When cleaning the RSE overhead
console surface, use only a clean
cloth dampened with clean water.
Page 226 of 538
Black plate (42,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-42 Infotainment System
Cleaning the Video Screen
When cleaning the video screen,
use only a clean cloth dampened
with clean water. Use care when
directly touching or cleaning the
screen, as damage could result.
Rear Seat Entertainment
(RSE) System
(Headrest DVD)
Vehicles with an RSE system
include two head restraint video
display screens with integrated
DVD players, auxiliary inputs,
two wireless headphones, and a
remote control. This system works
independently from the vehicle's
Overhead DVD RSE system. See
Rear Seat Entertainment (RSE)
System (Overhead) on page 7‑32
orRear Seat Entertainment (RSE)
System (Headrest DVD) on
page 7‑42 for information about the
Overhead DVD RSE system. The vehicle has a feature called
Retained Accessory Power (RAP).
With RAP, the RSE system can be
played even after the ignition is
turned off. See
Retained Accessory
Power (RAP) on page 9‑25 for more
information.
Video Display Screens
The video display screens are
located on the back of each head
restraint. Notice:
Avoid directly touching
the video screen, as damage can
occur. See “Cleaning the Video
Screens” later in this section for
more information.
Using the RSE System
DVD Player: The loading slot for
the DVD player is located at the
top of the head restraint. Insert the
disc partially into the loading slot
with the printed side facing the rear
of the vehicle. The DVD player
automatically draws the disc in,
“Loading” displays on the screen
Page 227 of 538
Black plate (43,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-43
along with a disc indicator, and
playback starts. If the disc is
inserted incorrectly, the DVD player
ejects the disc and No Disc
displays.
Some DVDs do not allow fast
forwarding or skipping of the
copyright information or previews.
If the DVD does not begin playing at
the main title, refer to the on-screen
instructions.
The DVD player can be controlled
by using the buttons located below
the video display screen or by using
the buttons on the system’s remote
control. See “Remote Control” later
for more information.
The following discs are compatible
with the DVD player:
.DVD-Video: A DVD that has
video.
.CD-DA: A CD that has music or
sound content only.
.CD-Video: A CD that has a
movie.
.CD-R/RW: A disc that has
audio files such as CD-R with
downloaded MP3 files, MPEG,
or JPEG files.
The DVD player and discs are
coded by global region. The DVD
players are set to Region 1. Discs
with other region codes will not work
in the players.
If an error message displays on the
video screen, see “DVD Messages”
later in this section.
While the vehicle is moving,
passengers should not unfasten
their safety belts to make
adjustments to the video screen
control buttons. See Safety Belts on
page 3‑17. Use the remote control
for any necessary adjustments.
See “Remote Control” later in this
section.
POWER
O: Press to turn the
power on or off. Each video
screen can be powered on or off
independently. EJECT
X:
Press to eject a disc
from the DVD slot.
If a disc is ejected from the player,
but not removed, it will automatically
reload into the player. Another way
to reload a disc that has been
ejected, but not removed from the
DVD player, is to press the eject
button or the play button.
PLAY
r: Press this button located
below the video display screen to
start playback of a disc. On DVDs
and video CDs with playback
control (PBC), menu screens can
display automatically. It might be
necessary to press the play button
again to begin play.
There is a play position memory
feature for DVD and video CD only.
If the DVD player is turned off and
then turned back on, the DVD
player resumes playback where
the disc stopped. The play position
memory is erased if the disc is
removed.
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Black plate (44,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-44 Infotainment System
STOPc:Press once to stop
playing a DVD.
There is a pre-stop feature for DVD
and video CD only. This feature
resumes playback of the disc where
it was stopped. Press the stop
button once during disc playback
and
cdisplays on the DVD startup
screen. This icon disappears after a
few seconds. Press the stop button
a second time, or eject the disc, to
cancel the pre-stop feature and to
clear the disc position memory.
SOURCE: Press to select between
Monitor 3, Monitor 4, or the
AV INPUT.
Each video display screen can be
adjusted independently, as well as
display information from both DVD
players and both A/V inputs. Infrared Remote Sensor:
Located
in the top center of the video display
screen. Do not block the signal from
the remote to the sensor.
Infrared Transmitters: Located in
the top center of the video display
screen. Do not block the signal from
the headphones to the transmitter.
Video Display Screen: Located on
the back of each headrest.
AV OUTPUT (Audio/Video Output
Jack): Located on the lower left
side of the screen and is identified
on the video screen panel as the AV
OUTPUT.
Headphone Jack: Wired
headphones can be plugged
into the headphone jack with
one-eighth inch stereo plugs. AV INPUT: (Audio/Video Input
Jack):
The audio/video input jack
is located below the video display
screen and allows viewing of
auxiliary sources such as portable
DVD players, game stations,
or video cameras, on each screen..Video Input —The yellow
connector is used for video
input.
.L Audio —The white connector
is used for the left side audio.
.R Audio —The red connector is
used for the right side audio.
Level Lock and Release Latch:
The viewing angle of the video
screen can be adjusted by releasing
the latch and gently moving the
screen. Then lock it into a secure
position.
Page 229 of 538
Black plate (45,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-45
Vehicle Speakers
Audio from the DVD player or an
auxiliary device can be heard
through the vehicle speakers or the
wireless/wired headphones, while
the radio is tuned to one of the
six frequencies selected on the
Sound Around portion of the
system’s remote control. See
“Remote Control” later in this
section.
Only one audio source can be heard
through the vehicle’ s speakers at a
time. The audio source being used
is specified by the A/V (audio/video)
source selected on the driver side
head restraint video display screen.
To turn the RSE system audio
output to the vehicle’s speakers,
press Sound Around ON, on the
system’ s remote control. The
audio from the RSE system can be
heard through the wireless/wired
headphones and the vehicle’s
speakers at the same time. The volume on the radio can vary
when switching between the radio,
CD, DVD, MP3, or an auxiliary
device.
Wireless Headphones
The two wireless headphones
included with the Headrest DVD
RSE system will only work with the
Headrest DVD RSE system and are
marked for channel 3 and 4. The
wireless headphones must be
used within a line of sight of the
transmitter that is located above the
video display screen.
3‐4 Channel Selector:
This is
located on the right earpiece.
Either Channel 3 or 4 can be
selected with the channel
selector. The driver side monitor
is designated as Channel 3, and
the passenger side as Channel 4.
Set the channel selector switch
according to the video display
screen being viewed. The message, “To listen to this monitor tune your
headphones to Channel 3 (or 4)”
displays for five seconds then
disappears when the video display
screen is turned on.
OFF/ON (Power):
Turn the power
switch located on the earpiece to
turn the wireless headphones on or
off. Each headphone has a light to
indicate ON. If the light does not
come on, the batteries may need
to be replaced. See “Battery
Replacement” underRear Seat
Entertainment (RSE) System
(Overhead) on page 7‑32 orRear
Seat Entertainment (RSE) System
(Headrest DVD) on page 7‑42 for
more information.
The headphones shut off
automatically if the RSE system
is turned off or if the headphones
are out of range of the transmitter
for more than three minutes.
Page 230 of 538
Black plate (46,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-46 Infotainment System
VOL0(Volume):Use to adjust
the volume on the headphones.
Notice: Do not store the
headphones in heat or direct
sunlight. This could damage the
headphones and repairs will
not be covered by the warranty.
Storage in extreme cold can
weaken the batteries. Keep the
headphones stored in a cool, dry
place.
Remote Control
To use the remote control, aim at
the remote sensor located on top
center of the video display screen
and press the desired button. Objects blocking the line-of-sight
can affect the function of the
remote control. Direct or very bright
light can affect the ability of the
transmitter to receive signals from
the remote control. If the remote
control does not seem to be
working, the batteries might need
to be replaced. See
“Battery
Replacement” following this section.
The remote control provided with
the Headrest DVD RSE system, is
not a universal remote control and
will not control other equipment.
Notice: Storing the remote
control in a hot area or in direct
sunlight can damage it, and the
repairs will not be covered by the
warranty. Storage in extreme cold
can weaken the batteries. Keep
the remote control stored in a
cool, dry place. Remote Control ButtonsPOWER:
Press to turn the
Headrest DVD RSE system on
and off.
SOURCE: Press to select between
Monitor 3, Monitor 4, or AV INPUT.
Any video equipment connected
to the AV inputs automatically
overrides the source selection.
Page 231 of 538
Black plate (47,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-47
SETUP:Press to change the
default settings, see “Using the RSE
On-Screen Display (OSD) Menus”
later in this manual. There are four
main menu screens, each screen
displays a menu to select different
setting options. The screens are:
1. General Setup —adjusts screen
settings.
2. Audio Setup —sets the
language.
3. Preference Screen —sets the
subtitles and parental controls.
4. Password Setup —allows a
password to be set.
Press SETUP again to exit.
EJECT
X: Press to eject or
reload a disc.
DVD-Video Screen 3: Press the
DVD button located under 3 to
transmit IR codes for DVD mode on
Video Screen 3.
TV-Video Screen 3: This button is
not used with the system. DVD-Video Screen 4:
Press the
DVD button located under 4 to
transmit IR codes for DVD mode on
Video Screen 4.
TV-Video Screen 4: This button is
not used with the system.
SOUND AROUND ON/OFF: Press
to turn the FM Transmitter power on
or off.
MUTE
>(For DVD Only): Press to
turn off the headphone sound. Press
again to turn the sound on again.
PIX (Picture Selection): Press
to adjust the picture’s On Screen
Display (OSD). Each time this
button is pressed, the picture
adjustment OSD, cycles
through bars for BRIGHTNESS,
CONTRAST, COLOR, and TINT.
Use the right/left navigation arrows
to adjust the setting. This feature
automatically shuts off id another
button is pressed or adjustments
are not made within six seconds. SOUND AROUND SELECT:
Press
to select an FM transmitter channel.
The SOUND AROUND SELECT
lets the DVD audio play over the
vehicle’s sound system by tuning
the radio to one of the six FM
frequencies listed below.
.CH1 : 88.3MHz
.CH2 : 88.7MHz
.CH3 : 89.1MHz
.CH4 : 89.5MHz
.CH5 : 89.9MHz
.CH6 : 90.3MHz
MENU: Press to enter the DVD
disc menu while the disc is playing.
Q,R,q,r(Navigation Arrows):
Press to navigate through menus.
ENTER: Press to enter a selected
function or to begin playback of
the disc.
Page 232 of 538
Black plate (48,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
7-48 Infotainment System
REPEAT7:Press to repeat
part or all of a chapter, title, track,
or the entire disc after using the
A‐B button to setup repeat preset
sections.
RETURN
8: This button is not
used with the system.
A‐B: This button is used to setup
repeat preset sections. Press this
button once while the disc is playing
to select the starting position. Press
a second time to select the end
position. Press a third time to turn
the function off. To view the preset
section, press
7.
AUTO MEMORY: This button is not
used with the system.
SEARCH/SKIP: This button is not
used with the system.
ERASE/ADD: This button is not
used with the system.
R-S: This button is not used with
the system. TITLE:
Press to enter the disc
title mode. The title feature is
disc-specific, and may not be
available on all discs.
SUBTITLE: Press to change the
subtitle language to another
available language or to turn
subtitles off.
ANGLE: Press to select a different
viewing angle for discs that are
recorded with different camera
angles.
AUDIO: Press to select a different
language for discs that are recorded
with different languages.
0‐9 (Numbers): The numbers
located on the lower left side of the
remote control can be used to enter
numbered menu options, channels,
or track numbers.
GOTO: Press to enter the GOTO
menu to choose a desired title,
chapter, track, or song inside
the disc. DISPLAY:
Press to scroll through
display information on the upper left
corner of the screen, such as title,
chapter/track, time elapsed, and
time remaining, or to turn off the
display
PROGRAM: Press to edit a
playback program containing
desired titles in the DVD or tracks
in the CD-DA.
3D: Press to change between
different 3D audio modes for DVD
or CD.
The options for DVD are: Off, Rock,
Pop, Live, Dance, Techno, Classic,
and Soft.
The options for CD are: Off,
Concert, Living room, Hall,
Bathroom Cave, Arena, and
Church.
RANDOM: Press to play titles
randomly.
PLAY/PAUSE
r/j: Press to start
playback of the disc, or to pause
playback.
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Black plate (49,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Infotainment System 7-49
STOPc:Press to stop playback
of a disc.
.To resume disc playback,
press PLAY.
.To start playback from the
beginning of the disc, press
STOP, STOP, then PLAY .
ZOOM: Press to either enlarge the
viewed image by 2X, 3X, and 4X,
or reduce the image by 1/2X, 1/3X,
and 1/4X.
PBC (Playback Control): Press to
turn video CD playback control on
or off.
FR
r(Fast Reverse): Press to
fast reverse the disc. Press multiple
times to choose between 2X, 4X,
8X, 16X, and 32X speeds.
FF
[(Fast Forward): Press to
fast forward the disc. Press multiple
times to choose between 2X, 4X,
8X, 16X, and 32X speeds. PREV
g(Previous):
Press to
play the previous chapter or track.
To return to previous chapters or
tracks one at a time, press and
release multiple times until the
desired chapter or track is reached.
NEXT
l: Press to play the next
chapter or track. To go to the next
chapter or track one at a time, press
and release multiple times until the
desired chapter or track is reached.
Battery Replacement
To change batteries in the remote
control:
1. Turn the remote control face down.
2. Press down on the ridged area of the battery cover and slide
it off. 3. Install two AAA batteries into the
battery compartment.
4. Slide the cover back on until it clicks.
If the remote control is to be stored
for a long period of time, remove the
batteries and keep it in a cool, dry
place.
Using the RSE On-Screen
Display (OSD) Menus
Use the OSD setup display
menus for:
.Initial setup
.Display setup
.Parental control setup
.Adjusting the picture quality
.Setting the various outputs
.On‐screen display language