mileage CADILLAC ESCALADE 2012 3.G Owners Manual

Black plate (22,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
1-22 In Brief
During cooler conditions, the low tire
pressure warning light may appear
when the vehicle is first started and
then turn off. This may be an early
indicator that the tire pressures are
getting low and the tires need to be
inflated to the proper pressure.
The TPMS does not replace normal
monthly tire maintenance. It is the
driver’s responsibility to maintain
correct tire pressures.
See Tire Pressure Monitor System
on page 10‑54.
Tire Sealant and
Compressor Kit
This vehicle may come with a spare
tire and tire changing equipment or
a tire sealant and compressor kit.
The kit can be used to temporarily
seal small punctures in the tread
area of the tire.
See Tire Sealant and Compressor
Kit on page 10‑67 for complete
operating information. If the vehicle came with a spare tire
and tire changing equipment, see
If
a Tire Goes Flat on page 10‑65.
Engine Oil Life System
The engine oil life system calculates
engine oil life based on vehicle use
and displays a DIC message when
it is necessary to change the engine
oil and filter. The oil life system
should be reset to 100% only
following an oil change.
Resetting the Oil Life System
1. Display OIL LIFE REMAINING on the DIC.
2. Press and hold the SET/RESET button on the DIC for more than
five seconds. The oil life will
change to 100%.
See Engine Oil Life System on
page 10‑10.
Fuel E85 (85% Ethanol)
Vehicles that have a FlexFuel badge
and a yellow fuel cap can use either
unleaded gasoline or ethanol fuel
containing up to 85% ethanol (E85).
See Fuel E85 (85% Ethanol) on
page 9‑53. For all other vehicles,
use only the unleaded gasoline
described under Recommended
Fuel on page 9‑51.
Driving for Better Fuel
Economy
Driving habits can affect fuel
mileage. Here are some driving tips
to get the best fuel economy
possible.
.Avoid fast starts and accelerate
smoothly.
.Brake gradually and avoid
abrupt stops.

Black plate (12,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
5-12 Instruments and Controls
Speedometer
The speedometer shows the vehicle
speed in both kilometers per hour
(km/h) and miles per hour (mph).
Odometer
The vehicle's odometer works
together with the Driver Information
Center (DIC). The Trip odometer can
be set. See“Trip Odometer” under
Driver Information Center (DIC) on
page 5‑24 for more information.
To check the odometer mileage
while the vehicle is not running,
press the trip stem on the
instrument panel cluster.
If the vehicle ever needs a new
odometer installed, the new one will
be set to the correct mileage total of
the old odometer.
Trip Odometer
The trip odometer can show how far
the vehicle has been driven since
the trip odometer was last set
to zero. For more information see
“Trip
Odometer” underDriver Information
Center (DIC) on page 5‑24.
Tachometer
The tachometer displays the
engine speed in revolutions per
minute (rpm).
Fuel Gauge
When the ignition is on, the fuel
gauge shows about how much fuel
the vehicle has left in the tank. An arrow on the fuel gauge
indicates the side of the vehicle
the fuel door is on.
The gauge will first indicate empty
before the vehicle is out of fuel, but
the vehicle's fuel tank should be
filled soon.
Here are some situations owners
may experience with the fuel gauge.
None of these indicate a problem
with the fuel gauge.
.At the gas station, the fuel pump
shuts off before the gauge
reads full.
.It takes a little more or less fuel
to fill up than the fuel gauge
indicated. For example, the
gauge may have indicated the
tank was half full, but it actually
took a little more or less than
half the tank's capacity to fill
the tank.
.The gauge goes back to empty
when the ignition is turned off.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
10-4 Vehicle Care
Vehicle Checks
Doing Your Own
Service Work
If the vehicle is a hybrid, see the
hybrid supplement for more
information.
{WARNING
You can be injured and the
vehicle could be damaged if you
try to do service work on a vehicle
without knowing enough about it.
.Be sure you have sufficient
knowledge, experience,
the proper replacement
parts, and tools before
attempting any vehicle
maintenance task.(Continued)
WARNING (Continued)
.Be sure to use the proper
nuts, bolts, and other
fasteners. Metric and English
fasteners can be easily
confused. If the wrong
fasteners are used, parts can
later break or fall off. You
could be hurt. If doing some of your own service
work, use the proper service
manual. It tells you much more
about how to service the vehicle
than this manual can. To order the
proper service manual, see
Service
Publications Ordering Information
on page 13‑18.
This vehicle has an airbag system.
Before attempting to do your own
service work, see Airbag System
Check on page 3‑42.
Keep a record with all parts receipts
and list the mileage and the date of
any service work performed. See
Maintenance Records on
page 11‑16.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
10-10 Vehicle Care
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system
that indicates when to change the
engine oil and filter. This is based
on a combination of factors which
include engine revolutions, engine
temperature, and miles driven.
Based on driving conditions, the
mileage at which an oil change is
indicated can vary considerably. For
the oil life system to work properly,
the system must be reset every time
the oil is changed.
When the system has calculated
that oil life has been diminished, it
indicates that an oil change is
necessary. A CHANGE ENGINE
OIL SOON message comes on. See
Engine Oil Messages on page 5‑32.
Change the oil as soon as possible
within the next 1 000 km (600 mi).It is possible that, if driving under
the best conditions, the oil life
system might indicate that an oil
change is not necessary for up to a
year. The engine oil and filter must
be changed at least once a year
and, at this time, the system must
be reset. Your dealer has trained
service people who will perform this
work and reset the system. It is also
important to check the oil regularly
over the course of an oil drain
interval and keep it at the proper
level.
If the system is ever reset
accidentally, the oil must be
changed at 5 000 km (3,000 mi)
since the last oil change.
Remember to reset the oil life
system whenever the oil is changed.
How to Reset the Engine Oil
Life System
Reset the system whenever the
engine oil is changed so that the
system can calculate the next
engine oil change. Always reset the
engine oil life to 100% after every oil
change. It will not reset itself. To
reset the system:
1. Display OIL LIFE REMAINING
on the DIC.
2. Press and hold the SET/RESET button on the DIC for more than
five seconds. The oil life will
change to 100%.
If the CHANGE ENGINE OIL SOON
message comes back on when the
vehicle is started, the engine oil life
system has not reset. Repeat the
procedure.

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Cadillac Customer Assistance
Center at 1‐800‐458‐8006. In
Canada, call the Canadian
Cadillac Customer Care Centre
at 1-888-446-2000.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior
to filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (4,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that
despite the good intentions of all
parties involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.
STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5
or Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-11
This program expires two years
from the date of the invoice for
the vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Cadillac
Customer Assistance Center at
01-800-466-0805.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Cadillac dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out.
.Battery Jump Start: Service to
jump start a dead battery.
.*Emergency Messages:
Transmission of urgent phone
messages.
.*Emergency Calls: Call for
emergency services.
.*Dealership Location
Assistance: Information
regarding addresses and
telephone numbers for Cadillac
dealers.
.Emergency Towing: Tow to the
nearest dealer for warranty
service if the vehicle cannot be
driven.
If the vehicle is involved in an
accident during the commission
of a crime, administrative
violation, or breach of traffic
regulations, Roadside
Assistance will not provide
service. When the vehicle is notaccessible to be towed, all
maneuvers required to access it
will be at the owner's expense.
If the vehicle is in another city
outside of your residence,
Roadside Assistance is limited
to moving the vehicle to the
nearest dealer. If you would like
the vehicle moved to a different
dealer, you will be asked to
cover the difference in cost at
the time of the move.
If the vehicle cannot be received
by the nearest Cadillac dealer
due to scheduling conflicts, the
vehicle will be taken to a safe
place where it will remain for up
to 48 hours until it can be taken
to the dealer. If the storage costs
exceed the amount authorized,
the owner is responsible to pay
the difference at the time of
service. Contact Roadside
Assistance for more information
on authorized amounts.

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012
Customer Information 13-15
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through
a friend or relative, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual
costs and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,insurance coverage, credit card,
etc. You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the
right to unilaterally modify,
change, or discontinue Courtesy
Transportation at any time and
to resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
(U.S. and Canada)
If the vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designed
appearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.