service schedule CADILLAC ESCALADE 2018 User Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
SERVICE AND MAINTENANCE 351
Maintenance Schedule
Additional Required Services -
Severe12 000 km/7,500 mi
24 000 km/15,000 mi
36 000 km/22,500 mi
48 000 km/30,000 mi
60 000 km/37,500 mi
72 000 km/45,000 mi
84 000 km/52,500 mi
96 000 km/60,000 mi
108 000 km/67,500 mi
120 000 km/75,000 mi
132 000 km/82,500 mi
144 000 km/90,000 mi
156 000 km/97,500 mi
168 000 km/105,000 mi
180 000 km/112,500 mi
192 000 km/120,000 mi
204 000 km/127,500 mi
216 000 km/135,000 mi
228 000 km/142,500 mi
240 000 km/150,000 mi
Rotate tires and perform Required Services. Check
engine oil level and oil life percentage. Change
engine oil and filter, if needed.@ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @ @
Replace passenger compartment air filter. (1)@ @@@@@
Inspect evaporative control system. (2)@ @@
Replace engine air cleaner filter. (3)@@@
Change automatic transmission fluid and filter.@@@
Change transfer case fluid, if equipped with 4WD. (4)@@@
Replace spark plugs. Inspect spark plug wires.@
Drain and fill engine cooling system. (5)@
Visually inspect accessory drive belts. (6)@
Replace brake fluid. (7)
Footnotes—Maintenance Schedule
Additional Required Services -
Severe
(1) Or every two years, whichever
comes first. More frequent passenger
compartment air filter replacement
may be needed if driving in areas with
heavy traffic, poor air quality, high dust levels, or environmental
allergens. Passenger compartment air
filter replacement may also be needed
if there is reduced airf low, window
fogging, or odors. Your GM dealer can
help determine when to replace the
filter.
(2)
Visually check all fuel and vapor
lines and hoses for proper attachment,
connection, routing, and condition.
(3) Or every four years, whichever
comes first. If driving in dusty
conditions, inspect the filter at each
oil change or more often as needed.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
SERVICE AND MAINTENANCE 357
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of
services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
CUSTOMER INFORMATION 365
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones (TTYs),
Cadillac has TTY equipment available
at its Customer Assistance Center. Any
TTY user can communicate with
Cadillac by dialing: 1-800-833-2622.
TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
Online Owner Experience (U.S.)
my.cadillac.com
The Cadillac online owner experience
allows interaction with Cadillac and
keeps important vehicle-specific
information in one place.
Membership Benefits
E:Download owner’s manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View printable dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers, and
hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by
Vehicle Identification Number (VIN).
See Vehicle Identification Number (VIN)
0 358.
H:View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F: Chat with online help
representatives.
See my.cadillac.com to register your
vehicle.
Cadillac Owner Centre (Canada)
cadillacowner.ca
Visit the Cadillac Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and warranty
information.
. Retrieve favorite articles, quizzes,
tips, and multimedia galleries
organized into the Featured
Articles and Auto Care Sections.
. Download owner’s manuals.
. Find Cadillac-recommended
maintenance services.
GM Mobility
Reimbursement Program

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
368 CUSTOMER INFORMATION
emergency road service. You will
receive payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered, however
any cost for parts and labor for
repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment and
advising the service consultant of
your transportation needs, your dealer
can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless,
of course, the problem is safety
related. If it is, please call your
dealership, let them know this, and
ask for instructions.If your dealer requests you to bring
the vehicle for service, you are urged
to do so as early in the work day as
possible to allow for same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada), extended
powertrain, and/or hybrid-specific
warranties in both the U.S. and
Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a part
of the New Vehicle Limited Warranty.
A separate booklet entitled
“Limited
Warranty and Owner Assistance
Information ”furnished with each new
vehicle provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your dealer
may offer the following transportation
options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable time
and distance parameters of your
dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be supported
by original receipts and within the
maximum amount allowed by GM for
shuttle service. If U.S. customers
arrange their own transportation,
limited reimbursement for reasonable
fuel expenses may be available. Claim
amounts should reflect actual costs
and be supported by original receipts.
See your dealer for information.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
CUSTOMER INFORMATION 371
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.
If you have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there. Specify
to the facility that any required
replacement collision parts be original
equipment parts, either new Genuine
GM parts or recycled original GM
parts. Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially value
the repair using aftermarket parts.
Discuss this with the repair
professional, and insist on Genuine
GM parts. Remember, if the vehicle is
leased, you may be obligated to have
the vehicle repaired with Genuine GM
parts, even if your insurance coverage
does not pay the full cost.If another party's insurance company
is paying for the repairs, you are not
obligated to accept a repair valuation
based on that insurance company's
collision policy repair limits, as you
have no contractual limits with that
company. In such cases, you can have
control of the repair and parts choices
as long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the engines,
transmission, axle, suspension, brakes,
electrical, steering, body, etc.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner’s Manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio,
Owner’s Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00
–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner’s Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Service and Owner publications are
available for many current and past
model year GM vehicles.
ORDER TOLL FREE: 1-800-551-4123
Monday –Friday 8:00 AM –6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see Helm,
Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
380 ONSTAR
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance. .
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
For myCadillac mobile app
information and compatibility, see
www.my.cadillac.com.
An active OnStar service, compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
11349344) - 2018 - crc - 11/7/17
INDEX 393
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . 352
Maintenance Schedule . . . . . . . . . . . . . 347 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . 355
Transfer Case . . . . . . . . . . . . . . . . . . . . . 211
Malfunction Indicator Lamp . . . . . . . 137
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . 209
Massage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Memory Features . . . . . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . 63
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . 151
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . 152
Mirror Child-View . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . 52
Mirrors
Automatic Dimming Rearview . . . . . 51
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . 51
Mirrors, Interior Rearview . . . . . . . . . . . 51 Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Driver Control . . . . . . . . . . . . . . . . . . . . . 220
Monitor System, Tire Pressure . . . . . 307
N
Navigation OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Net, Convenience . . . . . . . . . . . . . . . . . . . 118
New Vehicle Break-In . . . . . . . . . . . . . . . 198
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Off-Road . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186 Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Engine Oil Life System . . . . . . . . . . . 270
Pressure Light . . . . . . . . . . . . . . . . . . . . . 143
Older Children, Restraints . . . . . . . . . . . 96
Online Owner Center . . . . . . . . . . . . . . . 365
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375
OnStar Additional Information . . . . 382
OnStar Connections . . . . . . . . . . . . . . . . 379
OnStar Diagnostics . . . . . . . . . . . . . . . . . 381
OnStar Emergency . . . . . . . . . . . . . . . . . . 377
OnStar Navigation . . . . . . . . . . . . . . . . . . 378
OnStar Overview . . . . . . . . . . . . . . . . . . . . 376 OnStar Security . . . . . . . . . . . . . . . . . . . . . 378
Ordering
Service Publications . . . . . . . . . . . . . . 371
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Overheating, Engine . . . . . . . . . . . . . . . . 276
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . . . . 203
Shifting Out of . . . . . . . . . . . . . . . . . . . . 204
Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Brake and P (Park)Mechanism Check . . . . . . . . . . . . . . . 284
Extended . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Over Things That Burn . . . . . . . . . . . 205
Parking Assist . . . . . . . . . . . . . . . . . . . . . . . 233
Parking or Backing Assistance Systems . . . . . . . . . . . . . . . 233
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Passenger Sensing System . . . . . . . . . . 90
Perchlorate Materials Requirements, California . . . . . . . . . 265