CADILLAC ESCALADE 2021 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
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There will always be 10 icons per page
except on the last page. If an icon is
moved from the first page to the
second, then that icon from the
second page will replace the one
removed from the first.
Steering Wheel Controls
If equipped, some audio controls can
be adjusted at the steering wheel.
g:Press to start voice recognition.
Press and hold to activate a connected
phones voice recognition. See Voice
Recognition 0191.
w:Press to use Conversation
Enhancement. See “Conversation
Enhancement ”in Settings 0203.
C:Press to tune to the next strong
station when listening to the radio,
play the next song/track when
listening to a media source when
supported, or play the next favorite
station/channel when favorites is the
source.
B: Press to tune to the previous
strong station when listening to the
radio, play the previous song/track
when listening to a media source
when supported, or play the previous
favorite station/channel when
favorites is the source.
e: Press to open the audio
source list.
Thumbwheel : Press the thumbwheel
to access the Now Playing song list or
select a list item. Scroll up or down to
move to a list item.
6: Press to answer or end a call when
in a call. Press to access the recent
call list when not in a call.
0: Press to mute or unmute the
volume.
x− :Press to decrease the volume or
press and hold to continually decrease
the volume.
x+ : Press to increase the volume or
press and hold to continually increase
the volume.
Using the System
Audio
Touch the Audio icon on the
infotainment display or
eon the
Multifunction Controler (MFC) to
display the active audio source page.
Examples of available sources may
include AM, FM, SXM (if equipped),
USB, and Bluetooth.
Navigation
Touch the Nav icon on the
infotainment display or
lon the MFC
to display the navigation map. See
Using the Navigation System 0180.

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INFOTAINMENT SYSTEM 161
Phone
Touch the Phone icon on the
infotainment display or
6on the MFC
to display the Phone menu. See
Bluetooth (Pairing and Using a Phone)
0 197 or
Bluetooth (Overview) 0196.
Vehicle Information
TouchTon the infotainment
display or press
Ton the MFC. See
Vehicle Information 0134.
Apple CarPlay
Touch the Apple CarPlay icon to
activate Apple CarPlay (if equipped)
after a supported device is connected.
See Apple CarPlay and Android Auto
0 202.
Android Auto
Touch the Android Auto icon to
activate Android Auto (if equipped)
after a supported device is connected.
See Apple CarPlay and Android Auto
0 202.
Users
Touch the Users icon to sign in or
create a new user profile, and follow
the on-screen instructions.
Only four user profiles can be active at
one time in the vehicle. It may be
necessary to remove a profile from the
menu before creating or signing into
an existing profile. The removed
profile can be logged into at a
later time.
Settings
Touch the Settings icon to display the
Settings menu. See Settings0203.
Apps
If equipped, in-vehicle apps are
available for download. Touch the
Apps icon on the Home Page to begin.
Downloading and using in-vehicle
apps requires Internet connectivity
which can be accessed with a data
plan through the vehicle’s built-in 4G
LTE Wi-Fi hotspot, if equipped, or a
compatible mobile device hotspot. On
most mobile devices, activation of the
Wi-Fi hotspot is in the device’s Settings menu under Mobile Network
Sharing, Personal Hotspot, Mobile
Hotspot, or similar.
Availability of apps and connectivity
varies by vehicle, conditions, and
location. Data plan rates apply.
Features are subject to change. For
more information, see
www.my.cadillac.com/learn for US/
Canada and see my.cadillac.com.mx.
for Mexico.
OnStar Services
If equipped, touch the OnStar Services
icon to display the OnStar Services
and Account pages. See
OnStar
Overview 0471 and
OnStar System 0172.
Camera
Touch the Camera icon to access the
camera application. See Assistance
Systems for Parking or Backing 0299.
Rear Media
If equipped, touch the Rear Media
icon to access the Rear Seat
Infotainment application. See Rear
Seat Infotainment (RSI) System 0173.

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162 INFOTAINMENT SYSTEM
Shortcut Menu
The shortcut menu is along the left
edge of the display. It shows up to five
applications.
Proximity Sensing
The infotainment system uses
proximity sensing. When a hand
approaches the screen, the view
changes from the Multi Function
Controller (MFC) view to the
touch view.
Infotainment Gestures
Use the following finger gestures to
control the infotainment system.
Touch/Tap
Touch/tap is used to select an icon or
option, activate an application,
or change the location inside a map.
Touch and Hold
Touch and hold can be used to move
or delete an application.
Drag
Drag is used to move applications on
the Home Page, or to pan the map. To
drag the item, it must be held andmoved along the display to the new
location. This can be done up, down,
right, or left. This feature is only
available when vehicle is parked and
not in motion.
Nudge
Nudge is used to move items a short
distance on a list or a map. To nudge,
hold and move the selected item up or
down to a new location.

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Fling or Swipe
Fling or swipe is used to scroll
through a list, pan the map, or change
page views. Do this by placing a finger
on the display then moving it rapidly
up and down or right and left.
Spread
Spread is used to zoom in on a map,
certain images, or a web page. Place
finger and thumb together on the
display, then move them apart.
Pinch
Pinch is used to zoom out on a map,
certain images, or a web page. Place
finger and thumb apart on the display,
then move them together.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss surfaces
or vehicle displays, use a microfiber
cloth to wipe surfaces. Before wiping
the surface with the microfiber cloth,
remove dirt that could scratch the
surface. Then use the microfiber cloth
by gently rubbing to clean. Never usewindow cleaners or solvents.
Periodically hand wash the microfiber
cloth separately, using mild soap. Do
not use bleach or fabric softener.
Rinse thoroughly and air dry before
next use.
Software Updates
Over-the-Air Software Updates
If equipped, see
“Updates”under
Settings 0203 for details on software
updates.
Radio
AM-FM Radio
Playing the Radio
From the Home Page, touch the Audio
icon to display the active audio source
page. Choose from the list at the left
side of the display. Examples of
available sources may include AM,
FM, SiriusXM (if equipped) and
Bluetooth.

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164 INFOTAINMENT SYSTEM
Finding a Station
Seeking a Station
From the AM or FM active source
page, touch
7or6to seek for the
previous or next strong station. Touch
Hto save the station as a favorite.
Manual Tune
Touch#to display the Manual
Tune screen. Manual tuning can be done by:
.Touch7or6.
.Turn the Primary Knob on the
infotainment controls.
.Place a finger on the infotainment
display and swipe right or left.
Touch
Hto save the tuned station as
a favorite.
Stations
Touch!to list all available stations
or select Categories at the top of the
list to access the categories list. The
list contains categories associated
with the AM or FM stations. Touch a
category name to display a list of
stations for that category. Touching a
station from the list will tune the
radio to that station. Touch
Hto save the selected station
as a favorite.
Audio Settings
From the AM or FM audio source
main page, touch
*to display the
following:
.Front Passenger Volume
.Sound
.Adaptive Volume
.HD Radio
.RDS
.Manage Phones
.Metadata Corrector
.Reset Music Index
.Lighting Effect
Front Passenger Volume
This setting allows the front seat
passengers to adjust the audio volume
of their headrest speakers
independently from the cabin volume.
Sound
Select and the following may display:
Equalizer : Touch to adjust Bass,
Midrange, and Treble, using the
options on the infotainment display.

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Fade/Balance :Touch to adjust by
using the controls on the
infotainment display.
Sound Mode : Touch to select Front
or Rear and to adjust Surround or
Surround 3D.
Adaptive Volume
This feature will automatically adjust
the audio volume based on vehicle
speed and road noise.
Touch Off or On.
HD Radio
Enhances AM and FM radio with
digital channels for better sound
quality and information.
Touch Off or On.
RDS
Radio Data System (RDS) displays
information about the currently
playing radio content such as song or
program name.
Touch Off or On. Manage Phones
Select to manage the vehicles phone
connections such as Near Field
Communication (NFC) pairing or
Bluetooth pairing.
Metadata Corrector
This feature, when on, will add and
correct information associated with
the media files on connected devices.
Touch Off or On.
Reset Music Index
Select to clear the metadata from the
connected USB devices.
Lighting Effect
This feature animates the radio
background in the color associated
with the currently playing content.
Touch Off or On.
Favorites
From the active audio source page,
choose
qFavorites from the list at
the left side to display a list of audio
favorites. Favorites are stored by touching
H.
This will highlight indicating that it is
now saved as a favorite.
HD Radio Technology
If equipped, HD Radio is a free service
with features such as digital quality
sound, more stations available on a
single frequency such as HD2 and
HD3, and display information such as
artist and song title.
From the Now Playing display, touch
the HD Radio icon to turn HD on
or off.
Station Access
To access HD Radio stations:
1. Tune the radio to the station. If HD Radio is turned on and the station
is broadcasting in HD Radio, the
radio will automatically tune to the
HD version of the current channel
(HD1) after several seconds. The
radio will also display icons
representing additional channels
(HD2, ...HD8), that may be
available. When the radio

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166 INFOTAINMENT SYSTEM
successfully tunes to a HD station,
the HD logo will display and digital
audio will play.
2. Touch the display arrows or swipe the coverf low left/right to tune to
the previous or next HD Radio
station.
There may be a delay before the
station starts playing.
The HD Radio station number is
indicated next to the HD logo.
HD Radio stations can be saved as
favorites.
For a list of all stations, see
www.hdradio.com.
HD Radio Troubleshooting
Digital Audio Delay : Wait for the
signal to process. This can take
several seconds.
Volume Change, Audio Skip, Echo,
Digital Audio Lost : Station signal
strength may be weak, the station is
out of range, or the station may be
out of alignment. Verify proper
reception on another station. If the HD Radio signal weakens while
listening to HD1, the radio will
automatically switch to the analog
version of the radio station.
If the HD Radio signal loses reception
while listening to stations HD2 to
HD8, the radio mutes until the signal
can be recovered or until the station is
changed.
HD Radio can be disabled if driving in
a weak signal area. Touch HD Radio
On/Off to toggle HD Radio reception
on and off.
Radio Data System (RDS)
If equipped, RDS features are available
for use only on FM stations that
broadcast RDS information. With RDS,
the radio can:
.Group stations by Category (i.e.,
Program Type) such as Rock, Jazz,
Classical, etc.
.Display messages from radio
stations.
This system relies on receiving
specific information from these
stations and only works when the
information is available. It is possible that a radio station could broadcast
incorrect information that causes the
radio features to work improperly.
If this happens, contact the radio
station.
When information is broadcast from a
RDS station, the station name or call
letters display on the audio screen.
Radio text supporting the currently
playing broadcast may also appear.
Satellite Radio
SiriusXM Radio Service
If equipped, vehicles with a valid
SiriusXM radio subscription can
receive SiriusXM programming.
SiriusXM radio has a wide variety of
programming and commercial-free
music, coast to coast, in digital-quality
sound. In the U.S., see
www.siriusxm.com or call
1-888-601-6296. In Canada, see
www.siriusxm.ca or call
1-877-438-9677.
When SiriusXM is active, the channel
name, number, song title, and artist
appear on the display.

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SiriusXM with 360L
SiriusXM with 360L interface has
enhanced in-vehicle listening
experience for subscribers. The
experience now offers more categories
and system learned recommendations
toward discovering more personalized
content.
To use the full SiriusXM 360L
program, including streaming content
and listening recommendations,
OnStar Connected Access is required.
Connected vehicle services vary by
model and require a complete working
electrical system, cell reception, and
GPS signal. An active connected plan
is required.
Reference the SiriusXM user guide for
use and subscription information.
Finding a Channel
Seeking a Channel
From the SiriusXM active source page,
touch
SCH or CHTto seek for the
previous or next channel. Touch
H
to save the channel as a favorite.
Browsing Categories
Touch
(to show the following
categories:
.For You
.Music
.Sports
.News
.Talk
Touching a category will show the
channels associated with that
category. Direct Tune
Access Direct Tune by touching)to
bring up the keypad. Navigate through
all channels using
SCH or CHTon
the Direct Tune display. Directly enter
a channel using the keypad and touch
GO. When a new channel is entered,
the information about that channel
displays on the right side. This
information will update with each new
channel. Touch
Hto save the
channel as a favorite.
Favorites
From the active audio source page,
choose
qFavorites from the list at
the left side to display a list of audio
favorites.

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168 INFOTAINMENT SYSTEM
Favorites are stored by touchingH.
This will highlight indicating that it is
now saved as a favorite.
User Settings
From the SiriusXM source main page,
touch
%to display the following:
.Audio Settings
.Listener Options
.Account Information
Audio Settings
Touch
*to display the Audio
Settings menu. See “Audio Settings”in
AM-FM Radio 0163.
Listener Options
Select and the following may display:
SiriusXM Favorites : Touch to show
XM favorite channels.
History : Touch to show history of
channels.
Listener Settings : Touch to hide
explicit language channels and
content, start songs at the beginning
when tuning a music channel, or reset
the listening history. Account Information
Select to show the XM account
information.
Radio Reception
Unplug electronic devices from the
accessory power outlets if there is
interference or static in the radio.
FM
FM signals only reach about 16 to
65 km (10 to 40 mi). Although the
radio has a built-in electronic circuit
that automatically works to reduce
interference, some static can occur,
especially around tall buildings or
hills, causing the sound to fade in
and out.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. Static can also occur when
things like storms and power lines
interfere with radio reception. When
this happens, try reducing the treble
on the radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio
Service provides digital radio
reception. Tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and out.
In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the
SiriusXM signal for a period of time.
Some cellular services may interfere
with SXM reception causing loss of
signal.
Mobile Device Usage
Mobile device usage, such as making
or receiving calls, charging, or just
having the mobile device on may
cause static interference in the radio.
Unplug the mobile device or turn it
off if this happens.
Multi-Band Antenna
The roof antenna may be used for
radio, navigation, and OnStar,
depending on the equipped options.
Keep clear of obstructions for clear

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INFOTAINMENT SYSTEM 169
reception. If the vehicle has a sunroof,
and it is open, reception can also be
affected.
Audio Players
Avoiding Untrusted Media
Devices
When using media devices such as SD
cards, USB devices, and mobile
devices, consider the source.
Untrusted media devices could
contain files that affect system
operation or performance. Avoid use if
the content or origin cannot be
trusted.
USB Port
Audio stored on a USB device may be
listened to.
The vehicle may be equipped with two
USB ports in the center console under
the armrest and another two on the
center stack. These ports are for data
and charging. There may also be two
USB ports at the rear of the centerconsole and a USB port on each side
of the third row seats for
charging only.
Caution
To avoid vehicle damage, unplug all
accessories and disconnect all
accessory cables from the vehicle
when not in use. Accessory cables
left plugged into the vehicle,
unconnected to a device, could be
damaged or cause an electrical
short if the unconnected end comes
in contact with liquids or another
power source such as the accessory
power outlet.
Playing from a USB
A USB mass storage device can be
connected to the USB port.
Audio extensions supported by the
USB may include:
.MP3
.AAC
.OGG
.3GPGracenote
When plugging in a USB device,
Gracenote service builds voice tags for
music. Voice tags allow artists, albums
with hard to pronounce names, and
nicknames to be used to play music
through voice recognition, if equipped.
While indexing, infotainment features
may be available.
My Media Library
MyMedia is only available when more
than one indexed device is connected.
It allows access to content from all
indexed media sources. MyMedia will
show as an available source in the
Source page.
USB MP3 Player and USB Devices
The USB MP3 players and USB devices
connected must comply with the USB
Mass Storage Class specification
(USB MSC).
To play a USB device:
1. Connect the USB.
2. Touch Audio from the Home Page.
3. Touch the More option and then touch the USB device.