display CADILLAC ESCALADE 2021 Owner's Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
VEHICLE CARE 439
can scratch the surface. Then gently
clean by rubbing with a microfiber
cloth. Never use window cleaners or
solvents. Periodically hand wash the
microfiber cloth separately, using mild
soap. Do not use bleach or fabric
softener. Rinse thoroughly and air dry
before next use.
Caution
Do not attach a device with a
suction cup to the display. This may
cause damage and would not be
covered by the vehicle warranty.
Instrument Panel, Leather, Vinyl,
Other Plastic Surfaces, Low
Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth dampened
with water to remove dust and loose
dirt. For a more thorough cleaning,
use a soft microfiber cloth dampened
with a mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as well
as other interior surfaces, may
cause permanent damage. Wipe
excess moisture from these surfaces
after cleaning and allow them to
dry naturally. Never use heat,
steam, or spot removers. Do not use
cleaners that contain silicone or
wax-based products. Cleaners
containing these solvents can
permanently change the appearance
and feel of leather or soft trim, and
are not recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics and
painted surfaces. If an air freshener
comes in contact with any plastic (Continued)
Caution (Continued)
or painted surface in the vehicle,
blot immediately and clean with a
soft cloth dampened with a mild
soap solution. Damage caused by
air fresheners would not be covered
by the vehicle warranty.
Cargo Cover and
Convenience Net
If equipped, wash with warm water
and mild detergent. Do not use
chlorine bleach. Rinse with cold water,
and then dry completely.
Care of Seat Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye seat belt
webbing. It may severely weaken
the webbing. In a crash, they might
not be able to provide adequate
protection. Clean and rinse seat belt
webbing only with mild soap and
lukewarm water. Allow the webbing
to dry.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
SERVICE AND MAINTENANCE 443
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km/600 mi. If driven
under the best conditions, the engine
oil life system may not indicate the
need for vehicle service for up to a
year. The engine oil and filter must be
changed at least once a year and the
oil life system must be reset. Your
trained dealer technician can perform
this work. If the engine oil life system
is reset accidentally, service the
vehicle within 5 000 km/3,000 mi since
the last service. Reset the oil life
system when the oil is changed. See
Engine Oil Life System0369.
Extended Idle Use
When the vehicle is used in a way
that requires extended idle time,
one hour of use shall be deemed the
same as 53 km (33 mi). See Driver
Information Center (DIC) 0132 for
hourmeter.
Air Conditioning Desiccant
(Replace Every Seven Years)
The air conditioning system requires
maintenance every seven years. This
service requires replacement of the
desiccant to help the longevity and
efficient operation of the air
conditioning system. This service can
be complex. See your dealer.
Tire Rotation and Required
Services Every 12 000 km/
7,500 mi
Rotate the tires, if recommended for
the vehicle, and perform the following
services. See Tire Rotation0406.
.Check engine oil level and oil
life percentage. If needed, change
engine oil and filter, and reset oil
life system. See Engine Oil0367 and
Engine Oil Life System 0369.
.Check engine coolant level. See
Cooling System 0372.
.Check windshield washer fluid level.
See Washer Fluid 0377.
.Check tire inflation pressures,
including the spare. See Tire
Pressure 0400.
.Inspect tire wear. See Tire Inspection
0 406.
.Visually check for fluid leaks.
.Inspect engine air cleaner filter. See
Engine Air Cleaner/Filter 0371.
.Inspect brake system. See Exterior
Care 0432.
.Visually inspect steering,
suspension, and chassis
components for damage, including
cracks or tears in the rubber boots,
loose or missing parts, or signs of
wear at least once a year. See
Exterior Care 0432. Lubricate the
suspension and steering
components at least every other oil
change (if equipped with grease
fittings).

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
ONSTAR 471
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . 471
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . 472
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . 472
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . . . . 472
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that
can connect to an OnStar Advisor for
Emergency, Security, Navigation,
Connections, and Diagnostics Services.
OnStar services may require a paid
service plan and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service, and
GPS satellite signals to be available
and operating. OnStar acts as a link to
existing emergency service providers.
OnStar may collect information about
you and your vehicle, including
location information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is next
to the OnStar buttons. If the status
light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.
Press
=to:
.Open the OnStar app on the
infotainment display. See OnStar
System 0172 for information on
how to use the OnStar app.
Or
.Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
474 ONSTAR
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor.
If equipped, TTY mode can be turned
on or off by touching Settings, then
Apps, and then Phone. When TTY
mode is on, phone calls can be made
or received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed to
respond in multiple languages. Press
Qand ask for an Advisor. Advisors are available in English, Spanish, and
French. Available languages may vary
by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Service or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in
a large city with tall buildings; in
parking garages; around airports; in
tunnels and underpasses; or in an
area with very dense trees. If GPS
signals are not available, the OnStar
system should still operate to call
OnStar. However, OnStar could have
difficulty identifying the exact
location.
.In emergency situations, OnStar can
use the last stored GPS location to
send to emergency responders.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to
function properly. These systems may
not operate if the battery is
discharged or disconnected.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
476 CONNECTED SERVICES
Connected Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . . . . . 476
Connections . . . . . . . . . . . . . . . . . . . . . . 477
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . 478
Connected Services
Navigation
Navigation requires a specific OnStar
or connected service plan.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some vehicles,
press
=to open the OnStar app on
the infotainment display. For other
vehicles press
=as follows.
Cancel Route 1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds: “OnStar
ready,” then a tone. 2. Say
“Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Repeat.” System responds with
the last direction given, then
responds with “OnStar ready,” then
a tone.
Get My Destination
1. Press
=. System responds: “OnStar
ready,” then a tone.
2. Say “Get my destination.” System
responds with the address and
distance to the destination, then
responds with “OnStar ready,” then
a tone.
Send Destination to Vehicle
Directions can be sent to the vehicle’s
navigation screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
CONNECTED SERVICES 477
directions. Routes that are sent to the
navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for
the Wi-Fi hotspot and myCadillac
mobile app. Make these passwords
different from each other and use a
combination of letters and numbers
to increase the security.
.Change the default name of the
SSID (Service Set Identifier). This is
your network’s name that is visible
to other wireless devices. Choose a
unique name and avoid family
names or vehicle descriptions.Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the
Internet and web content at 4G LTE
speed. Up to seven mobile devices can
be connected. A data plan is required.
Use the in-vehicle controls only when
it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the
OnStar app on the infotainment
display, then select Wi-Fi Hotspot.
On some vehicles, touch Wi-Fi or
Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some vehicles,
the connection type (no Internet
connection, 3G, 4G, 4G LTE), and
signal quality (poor, good,
excellent). The LTE icon shows
connection to Wi-Fi. It is possible
that the icon may not illuminate
even though the vehicle has an
active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to
connect with an Advisor. On some vehicles, the SSID and password
can be changed in the Wi-Fi
Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile devices.
Manage data usage by turning Wi-Fi
on or off on your mobile device, by
using the myCadillac mobile app,
or by contacting an OnStar Advisor.
On some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INDEX 483
FluidAutomatic Transmission . . . . . . . . . 370
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Four-Wheel Drive
Transfer Case . . . . . . . . . . . . . . . . . . . . 256
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 32
Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Four Corner Air Suspension Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Four Corner Air Suspension System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Four-Wheel Drive . . . . . . . . . . . . . .256, 380
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
Front Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Front Seats Heated and Ventilated . . . . . . . . . . . . 48
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Dynamic Management . . . . . . . . . . . 250
Economy, Driving for Better . . . . . 230
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 329
Filling the Tank . . . . . . . . . . . . . . . . . . . 327 Fuel (cont'd)
Foreign Countries . . . . . . . . . . . . . . . . . 327
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Low Fuel Warning Light . . . . . . . . . 130
Prohibited Fuels . . . . . . . . . . . . . . . . . . 327
Recommended . . . . . . . . . . . . . . . . . . . . 326
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 326
Full-Size Spare Tire . . . . . . . . . . . . . . . . . 424
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Fuses and Circuit Breakers . . . . . . . 385
Instrument Panel Fuse Block . . . . 389
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391
G
Garage Door Opener . . . . . . . . . . . . . . . . 145Programming . . . . . . . . . . . . . . . . . . . . . . 146
Gas Strut(s) . . . . . . . . . . . . . . . . . . . . . . . . . 383
Gauges Engine Coolant Temperature . . . . 117
Engine Oil Pressure . . . . . . . . . . . . . . . 116
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Speedometer . . . . . . . . . . . . . . . . . . . . . . 115
Tachometer . . . . . . . . . . . . . . . . . . . . . . . 116
Transmission Temperature . . . . . . 118 Gauges (cont'd)
Trip Odometer . . . . . . . . . . . . . . . . . . . . 116
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . . . . 113
General Information Service and Maintenance . . . . . . . . 441
Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . 363
Glass Replacement . . . . . . . . . . . . . . . . . 383
Global Positioning System (GPS) . . . . . . . . . . . . . . . . . . . . . . 189
Glove Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Guidance
Problems with the Route . . . . . . . . . 190
H
Hazard Warning Flashers . . . . . . . . . . 153
HD Radio Technology . . . . . . . . . . . . . . 165
Head Restraints . . . . . . . . . . . . . . . . . . . . . . 41
Head-up Display . . . . . . . . . . . . . . . . . . . . 135
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 384
Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 152
Bulb Replacement . . . . . . . . . . . . . . . . 384