radio CADILLAC ESCALADE 2021 User Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
INFOTAINMENT SYSTEM 157
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . 158
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Steering Wheel Controls . . . . . . . . . 160
Using the System . . . . . . . . . . . . . . . . . 160
Software Updates . . . . . . . . . . . . . . . . . 163
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . 163
HD Radio Technology . . . . . . . . . . . . 165
Radio Data System (RDS) . . . . . . . . 166
Satellite Radio . . . . . . . . . . . . . . . . . . . . 166
Radio Reception . . . . . . . . . . . . . . . . . . 168
Multi-Band Antenna . . . . . . . . . . . . . 168
Audio Players
Avoiding Untrusted MediaDevices . . . . . . . . . . . . . . . . . . . . . . . . . . 169
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Bluetooth Audio . . . . . . . . . . . . . . . . . . 171
OnStar System
OnStar System . . . . . . . . . . . . . . . . . . . . 172
Rear Seat Infotainment
Rear Seat Infotainment (RSI) System . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Navigation
Using the Navigation System . . . . 180
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Navigation Symbols . . . . . . . . . . . . . . 184
Destination . . . . . . . . . . . . . . . . . . . . . . . 184
Global PositioningSystem (GPS) . . . . . . . . . . . . . . . . . . . 189
Vehicle Positioning . . . . . . . . . . . . . . . 189
Problems with Route Guidance . . . . . . . . . . . . . . . . . . . . . . . . 190
If the System Needs Service . . . . . 190
Map Data Updates . . . . . . . . . . . . . . . 190
Database Coverage Explanations . . . . . . . . . . . . . . . . . . . . 191
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . 191
Phone
Bluetooth (Overview) . . . . . . . . . . . . . 196
Bluetooth (Pairing and Using aPhone) . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . . . . 202
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . 207
Trademarks and License
Agreements
Trademarks and LicenseAgreements . . . . . . . . . . . . . . . . . . . . . 211

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13690472) - 2021 - CRC - 8/10/21
158 INFOTAINMENT SYSTEM
Introduction
Read the following pages to become
familiar with the features.
{Warning
Taking your eyes off the road for
too long or too often while using
any infotainment feature can cause
a crash. You or others could be
injured or killed. Do not give
extended attention to infotainment
tasks while driving. Limit your
glances at the vehicle displays and
focus your attention on driving. Use
voice commands whenever possible.
The infotainment system has built-in
features intended to help avoid
distraction by disabling some features
when driving. These features may gray
out when they are unavailable. Many
infotainment features are also
available through the instrument
cluster and steering wheel controls. Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.
.Set up the audio by presetting
favorite stations, setting the tone,
and adjusting the speakers.
.Set up phone numbers in advance
so they can be called easily by
pressing a single control or by using
a single voice command.
See Distracted Driving 0230.
Overview
Infotainment System
The infotainment system is controlled
by using the infotainment display,
controls on the center console,
steering wheel controls, and voice
recognition. Infotainment Controls on the
Multifunction Controler (MFC)
1.l(Navigation)
.Press to access the navigation
screen.
.Press and hold to access the
Apple CarPlay or Android
Auto Map View, if connected,
regardless of active route
guidance.
2.e(Radio/Audio)
.Press to open the active audio
source page.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 159
.Press and hold to access the
Apple CarPlay or Android Now
Playing View, if connected.
If the current audio source is
the radio, the Apple CarPlay
or Android Auto Now Playing
View with the audio source
plays the radio.
3.n(Power/Volume) Knob
.Press to turn the power on.
.Press and hold when the
system is on to turn the
power off and display
the time.
.Press to mute/unmute the
system when on.
.Turn to decrease or increase
the volume.
4.6(Phone)
.Press to access the
phone menu.
.Press and hold to access the
Apple CarPlay or Android
Auto Phone View,
if connected.
5.T(Vehicle Information)
.Press to access the vehicle
information.
6. Primary Knob
.Turn to highlight a feature.
Press to activate the
highlighted feature.
.Move right/left or up/down to
change the highlighted area
on the display screen.
7.{(Home Page)
.Press to access the Home
Page. See“Home Page ”later in
this section.
.Press and hold to access the
Apple CarPlay or Android
Auto Phone Home screen,
if connected.
8.0(Back)
.Press to return to the previous
display in a menu.
Home Page
The Home Page is where vehicle
application icons or cards are
accessed. Some applications are
disabled when the vehicle is moving.
Swipe left or right across the display
or use the MFC to move the home
page. Move the knob right/left to
change the page or touch on one of the page count indicators at the
bottom of the screen to jump to a
specific page.
Managing Home Page Icons/Cards
1. Touch and hold any of the Home Page icons/cards to enter edit
mode. Edit mode is not available
when the vehicle is moving.
2. Continue holding the icon/card and drag it to the desired position.
3. Release your finger to drop the icon in the desired position.
4. To move an application to another page, drag the icon to the edge of
the display toward the desired
page. Cards must stay on the
first page.
5. Continue dragging and dropping application icons as desired.
6. Application cards on the first page can be replaced, moved or deleted
based on user preference while in
edit mode.
7. Touch Done to save changes or Cancel to not save and exit
edit mode.

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There will always be 10 icons per page
except on the last page. If an icon is
moved from the first page to the
second, then that icon from the
second page will replace the one
removed from the first.
Steering Wheel Controls
If equipped, some audio controls can
be adjusted at the steering wheel.
g:Press to start voice recognition.
Press and hold to activate a connected
phones voice recognition. See Voice
Recognition 0191.
w:Press to use Conversation
Enhancement. See “Conversation
Enhancement ”in Settings 0203.
C:Press to tune to the next strong
station when listening to the radio,
play the next song/track when
listening to a media source when
supported, or play the next favorite
station/channel when favorites is the
source.
B: Press to tune to the previous
strong station when listening to the
radio, play the previous song/track
when listening to a media source
when supported, or play the previous
favorite station/channel when
favorites is the source.
e: Press to open the audio
source list.
Thumbwheel : Press the thumbwheel
to access the Now Playing song list or
select a list item. Scroll up or down to
move to a list item.
6: Press to answer or end a call when
in a call. Press to access the recent
call list when not in a call.
0: Press to mute or unmute the
volume.
x− :Press to decrease the volume or
press and hold to continually decrease
the volume.
x+ : Press to increase the volume or
press and hold to continually increase
the volume.
Using the System
Audio
Touch the Audio icon on the
infotainment display or
eon the
Multifunction Controler (MFC) to
display the active audio source page.
Examples of available sources may
include AM, FM, SXM (if equipped),
USB, and Bluetooth.
Navigation
Touch the Nav icon on the
infotainment display or
lon the MFC
to display the navigation map. See
Using the Navigation System 0180.

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INFOTAINMENT SYSTEM 163
Fling or Swipe
Fling or swipe is used to scroll
through a list, pan the map, or change
page views. Do this by placing a finger
on the display then moving it rapidly
up and down or right and left.
Spread
Spread is used to zoom in on a map,
certain images, or a web page. Place
finger and thumb together on the
display, then move them apart.
Pinch
Pinch is used to zoom out on a map,
certain images, or a web page. Place
finger and thumb apart on the display,
then move them together.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
For vehicles with high gloss surfaces
or vehicle displays, use a microfiber
cloth to wipe surfaces. Before wiping
the surface with the microfiber cloth,
remove dirt that could scratch the
surface. Then use the microfiber cloth
by gently rubbing to clean. Never usewindow cleaners or solvents.
Periodically hand wash the microfiber
cloth separately, using mild soap. Do
not use bleach or fabric softener.
Rinse thoroughly and air dry before
next use.
Software Updates
Over-the-Air Software Updates
If equipped, see
“Updates”under
Settings 0203 for details on software
updates.
Radio
AM-FM Radio
Playing the Radio
From the Home Page, touch the Audio
icon to display the active audio source
page. Choose from the list at the left
side of the display. Examples of
available sources may include AM,
FM, SiriusXM (if equipped) and
Bluetooth.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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164 INFOTAINMENT SYSTEM
Finding a Station
Seeking a Station
From the AM or FM active source
page, touch
7or6to seek for the
previous or next strong station. Touch
Hto save the station as a favorite.
Manual Tune
Touch#to display the Manual
Tune screen. Manual tuning can be done by:
.Touch7or6.
.Turn the Primary Knob on the
infotainment controls.
.Place a finger on the infotainment
display and swipe right or left.
Touch
Hto save the tuned station as
a favorite.
Stations
Touch!to list all available stations
or select Categories at the top of the
list to access the categories list. The
list contains categories associated
with the AM or FM stations. Touch a
category name to display a list of
stations for that category. Touching a
station from the list will tune the
radio to that station. Touch
Hto save the selected station
as a favorite.
Audio Settings
From the AM or FM audio source
main page, touch
*to display the
following:
.Front Passenger Volume
.Sound
.Adaptive Volume
.HD Radio
.RDS
.Manage Phones
.Metadata Corrector
.Reset Music Index
.Lighting Effect
Front Passenger Volume
This setting allows the front seat
passengers to adjust the audio volume
of their headrest speakers
independently from the cabin volume.
Sound
Select and the following may display:
Equalizer : Touch to adjust Bass,
Midrange, and Treble, using the
options on the infotainment display.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 165
Fade/Balance :Touch to adjust by
using the controls on the
infotainment display.
Sound Mode : Touch to select Front
or Rear and to adjust Surround or
Surround 3D.
Adaptive Volume
This feature will automatically adjust
the audio volume based on vehicle
speed and road noise.
Touch Off or On.
HD Radio
Enhances AM and FM radio with
digital channels for better sound
quality and information.
Touch Off or On.
RDS
Radio Data System (RDS) displays
information about the currently
playing radio content such as song or
program name.
Touch Off or On. Manage Phones
Select to manage the vehicles phone
connections such as Near Field
Communication (NFC) pairing or
Bluetooth pairing.
Metadata Corrector
This feature, when on, will add and
correct information associated with
the media files on connected devices.
Touch Off or On.
Reset Music Index
Select to clear the metadata from the
connected USB devices.
Lighting Effect
This feature animates the radio
background in the color associated
with the currently playing content.
Touch Off or On.
Favorites
From the active audio source page,
choose
qFavorites from the list at
the left side to display a list of audio
favorites. Favorites are stored by touching
H.
This will highlight indicating that it is
now saved as a favorite.
HD Radio Technology
If equipped, HD Radio is a free service
with features such as digital quality
sound, more stations available on a
single frequency such as HD2 and
HD3, and display information such as
artist and song title.
From the Now Playing display, touch
the HD Radio icon to turn HD on
or off.
Station Access
To access HD Radio stations:
1. Tune the radio to the station. If HD Radio is turned on and the station
is broadcasting in HD Radio, the
radio will automatically tune to the
HD version of the current channel
(HD1) after several seconds. The
radio will also display icons
representing additional channels
(HD2, ...HD8), that may be
available. When the radio

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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166 INFOTAINMENT SYSTEM
successfully tunes to a HD station,
the HD logo will display and digital
audio will play.
2. Touch the display arrows or swipe the coverf low left/right to tune to
the previous or next HD Radio
station.
There may be a delay before the
station starts playing.
The HD Radio station number is
indicated next to the HD logo.
HD Radio stations can be saved as
favorites.
For a list of all stations, see
www.hdradio.com.
HD Radio Troubleshooting
Digital Audio Delay : Wait for the
signal to process. This can take
several seconds.
Volume Change, Audio Skip, Echo,
Digital Audio Lost : Station signal
strength may be weak, the station is
out of range, or the station may be
out of alignment. Verify proper
reception on another station. If the HD Radio signal weakens while
listening to HD1, the radio will
automatically switch to the analog
version of the radio station.
If the HD Radio signal loses reception
while listening to stations HD2 to
HD8, the radio mutes until the signal
can be recovered or until the station is
changed.
HD Radio can be disabled if driving in
a weak signal area. Touch HD Radio
On/Off to toggle HD Radio reception
on and off.
Radio Data System (RDS)
If equipped, RDS features are available
for use only on FM stations that
broadcast RDS information. With RDS,
the radio can:
.Group stations by Category (i.e.,
Program Type) such as Rock, Jazz,
Classical, etc.
.Display messages from radio
stations.
This system relies on receiving
specific information from these
stations and only works when the
information is available. It is possible that a radio station could broadcast
incorrect information that causes the
radio features to work improperly.
If this happens, contact the radio
station.
When information is broadcast from a
RDS station, the station name or call
letters display on the audio screen.
Radio text supporting the currently
playing broadcast may also appear.
Satellite Radio
SiriusXM Radio Service
If equipped, vehicles with a valid
SiriusXM radio subscription can
receive SiriusXM programming.
SiriusXM radio has a wide variety of
programming and commercial-free
music, coast to coast, in digital-quality
sound. In the U.S., see
www.siriusxm.com or call
1-888-601-6296. In Canada, see
www.siriusxm.ca or call
1-877-438-9677.
When SiriusXM is active, the channel
name, number, song title, and artist
appear on the display.

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168 INFOTAINMENT SYSTEM
Favorites are stored by touchingH.
This will highlight indicating that it is
now saved as a favorite.
User Settings
From the SiriusXM source main page,
touch
%to display the following:
.Audio Settings
.Listener Options
.Account Information
Audio Settings
Touch
*to display the Audio
Settings menu. See “Audio Settings”in
AM-FM Radio 0163.
Listener Options
Select and the following may display:
SiriusXM Favorites : Touch to show
XM favorite channels.
History : Touch to show history of
channels.
Listener Settings : Touch to hide
explicit language channels and
content, start songs at the beginning
when tuning a music channel, or reset
the listening history. Account Information
Select to show the XM account
information.
Radio Reception
Unplug electronic devices from the
accessory power outlets if there is
interference or static in the radio.
FM
FM signals only reach about 16 to
65 km (10 to 40 mi). Although the
radio has a built-in electronic circuit
that automatically works to reduce
interference, some static can occur,
especially around tall buildings or
hills, causing the sound to fade in
and out.
AM
The range for most AM stations is
greater than for FM, especially at
night. The longer range can cause
station frequencies to interfere with
each other. Static can also occur when
things like storms and power lines
interfere with radio reception. When
this happens, try reducing the treble
on the radio.
SiriusXM Satellite Radio Service
If equipped, SiriusXM Satellite Radio
Service provides digital radio
reception. Tall buildings or hills can
interfere with satellite radio signals,
causing the sound to fade in and out.
In addition, traveling or standing
under heavy foliage, bridges, garages,
or tunnels may cause loss of the
SiriusXM signal for a period of time.
Some cellular services may interfere
with SXM reception causing loss of
signal.
Mobile Device Usage
Mobile device usage, such as making
or receiving calls, charging, or just
having the mobile device on may
cause static interference in the radio.
Unplug the mobile device or turn it
off if this happens.
Multi-Band Antenna
The roof antenna may be used for
radio, navigation, and OnStar,
depending on the equipped options.
Keep clear of obstructions for clear

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Use the following when playing an
active USB source:
p:Touch to play the current media
source.
j: Touch to pause playback of the
current media source.
7:
.Touch to seek the beginning of the
current or previous track.
.Touch and hold to reverse quickly
through playback. Release to return
to playing speed. Elapsed time
displays.
6:
.Touch to seek the next track.
.Touch and hold to advance quickly
through playback. Release to return
to playing speed. Elapsed time
displays.
Shuff le : Touch the shuffle icon to
play music in random order.
USB Sound Menu
See “Infotainment System Sound
Menu ”under AM-FM Radio 0163. USB Browse Menu
When a list of songs, albums, artists,
or other types of media displays, the
up and down arrows and A-Z appear
on the left side. Select A-Z to view a
display that will show all letters of the
alphabet and select the letter to go to.
Touch the up and down arrows to
move the list up and down.
Touch Browse and the following may
display:
Playlists:
1. Touch to view the playlists stored on the USB.
2. Touch a playlist to view the list of all songs in that playlist.
3. Touch a song from the list to begin playback.
Supported playlist extensions are m3u
and pls.
Artists: 1. Touch to view the list of artists stored on the USB.
2. Touch an artist name to view a list of all albums by the artist. 3. To select a song, touch All Songs or
touch an album and then touch a
song from the list.
Songs: 1. Touch to display a list of all songs on the USB.
2. To begin playback, touch a song from the list.
Albums: 1. Touch to view the albums on the USB.
2. Touch the album to view a list of all songs on the album.
3. Touch a song from the list to begin playback.
Genres: 1. Touch to view the genres on the USB.
2. Touch a genre to view a list of artists.
3. Touch an artist to view albums by that artist.
4. Touch an album to view songs on the album.
5. Touch a song to start playback.