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Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
15567102) - 2022 - CRC - 11/17/21
196 INFOTAINMENT SYSTEM
“Play Song”:Begin a dialog to enter a
specific song name.
“Play Song ” :Begin
playback of a specific song,
if available.
“Play Genre ”:Begin a dialog to enter
a specific genre.
“Play Genre ” :Begin
playback of a specific genre.
“Play Playlist” :Begin a dialog to
enter a specific playlist name.
“Play Playlist ” :
Begin playback of a specific playlist.
“Play ” :Play music
from a specific device identified by
name. The device name is the name
displayed on the display when the
device is first selected as an audio
source.
“Play Chapter” :Begin a dialog to
enter a specific name.
“Play Chapter ” :
Begin playback of a specific chapter.
“Play Audiobook” :Begin a dialog to
enter a specific audiobook. “Play Audiobook name>”
:Begin playback of a specific
audiobook.
“Play Episode ”:Begin a dialog to
enter a specific name.
“Play Episode ” :
Begin playback of a specific episode.
“Play Podcast” :Begin a dialog to
enter a specific podcast.
“Play Podcast ” :
Begin playback of a specific podcast.
“My Media” :Begin a dialog to enter
the desired media content.
Handling Large Amounts of Media
Content
It is expected that large amounts of
media content will be brought into the
vehicle. It may be necessary to handle
large amounts of media content in a
different way than smaller amounts of
media. The system may limit the
options of voice recognition by not
allowing selection of files by voice at
the highest level if the number of files
exceeds the maximum limit. Changes to voice commands due to
media content limits are:
.Files including other individual files
of all media types such as songs,
audiobook chapters, podcast
episodes, and videos.
.Album type folders including types
such as albums and audiobooks.
There are no restrictions if the
number of files and albums is fewer
than 12,000. When the number of files
connected to the system is between
12,000 and 24,000, the content cannot
be accessed directly with one
command like “Play .”
The restriction is that the command
“Play Song” must be spoken first; the
system will then ask for the song
name. The reply command would be
to say the name of the song to play.
Similar limits exist for album content.
If there are more than 12,000 albums,
but fewer than 24,000, the content
cannot be accessed directly with one
command like, “Play .”
The command “Play Album”must first
be spoken; the system will then ask

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 197
for the album name. The reply would
be to say the name of the album
to play.
Once the number of files has exceeded
approximately 24,000, there is no
support for accessing the songs
directly through voice commands.
There will still be access to the media
content by using commands for
playlists, artists, and genres.
The access commands for playlists,
artists, and genres are prohibited after
the number of this type of media
exceeds 12,000.
The system will provide feedback the
first time voice recognition is initiated
if it has become apparent that any of
these limits are reached during a
device initializing process.
Voice recognition performance will
degrade to some extent based on
many factors when adding large
amounts of data to recognize. If this is
the case, perhaps accessing songs
through playlists or artist name would
work better.Voice Recognition for
Navigation
“Navigation”:Begin a dialog to enter
specific destination information.
“Navigation Commands ”:Begin a
dialog to enter specific destination
information.
“Address” :Begin a dialog to enter a
specific destination address, which
includes the entire address consisting
of the house number, street name,
city, state/province, and country. Do
not include the ZIP code.
“Place of Interest” :Begin a dialog to
enter a destination Place of Interest
category or major brand name.
The name must be precisely spoken.
Nicknames or short names for the
businesses will not likely be found.
Lesser known businesses might have
to be located by category, such as fast
food, hotels, or banks.
“Navigate to Contact” :Begin a
dialog to enter a specific destination
contact name.
“Cancel Route ”:End route guidance. “Take Me Home
”:Create a route to a
stored home location.Voice Recognition for the Phone
“Call ” :Initiate a call
to a stored contact. The command
may include location if the contact
has location numbers stored.
“Call At Home,” “At
Work,” “On Mobile,” or“On
Other” :Initiate a call to a stored
contact and location at home, at work,
on mobile device, or on another
phone.
“Call ” :Initiate
a call to a cell phone number of seven
digits, 10 digits, or three digit
emergency numbers.
“Pair Phone ”:Begin the Bluetooth
pairing process. Follow the
instructions on the infotainment
display.
“Redial” :Initiate a call to the last
dialed number.
“Switch Phone ”:Select a different
connected cell phone for outgoing
calls.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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INFOTAINMENT SYSTEM 199
Audio System
When using the Bluetooth mobile
device system, sound comes through
the vehicle's front audio system
speakers and overrides the audio
system. The volume level while on a
mobile device call can be adjusted by
pressing the steering wheel controls or
the volume control on the MFC. The
adjusted volume level remains in
memory for later calls. The volume
cannot be lowered beyond a certain
level.
Bluetooth (Pairing and
Using a Phone)
Pairing
A Bluetooth-enabled mobile device
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See the
mobile device manufacturer's user
guide for Bluetooth functions before
pairing the device.Pairing Information
.If no mobile device has been
connected, the Phone main page on
the infotainment display will show
the Connect Phone option. Touch
this option to connect.
.A Bluetooth smartphone with music
capability can be paired to the
vehicle as a smartphone and a
music player at the same time.
.Up to 10 devices can be paired to
the Bluetooth system.
.The pairing process is disabled
when the vehicle is moving.
.Pairing only needs to be completed
once, unless the pairing information
on the cell phone changes or the
cell phone is deleted from the
system.
.If multiple paired cell phones are
within range of the system, the
system connects to the paired cell
phone that is set to First to
Connect. If there is no cell phone
set to First to Connect, it will link to
the cell phone which was used last.
To link to a different paired cell
phone, see
“Linking to a Different
Phone ”later in this section. Pairing a Phone
1. Make sure Bluetooth has been enabled on the cell phone before
the pairing process is started.
2. Touch the Phone icon on the Home Page or the phone icon on the
shortcut tray near the bottom of
the display.
3. Touch Add Phone/Connect Phone.
4. Select the vehicle name shown on the infotainment display from your
cell phone’s Bluetooth Settings list.
5. Follow the instructions on the cell phone to confirm the six-digit code
showing on the infotainment
display and touch Pair. The code on
the cell phone and infotainment
display will need to be
acknowledged for a successful pair.
6. Start the pairing process on the cell phone to be paired to the vehicle.
See the cell phone manufacturer's
user guide for information on this
process. Once the cell phone is
paired, it will show under
Connected.

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200 INFOTAINMENT SYSTEM
7. If the vehicle name does notappear on your cell phone, there
are a few ways to start the pairing
process over:
.Turn the cell phone off and then
back on.
.Go back to the beginning of the
Phone menus on the
infotainment display and restart
the pairing process.
.Reset the cell phone, but this
step should be done as a last
effort.
8. If the cell phone prompts to accept connection or allow phone book
download, touch Always Accept
and Allow. The phone book may
not be available if not accepted.
9. Repeat Steps 1−8 to pair additional cell phones.
First to Connect Paired Phones
If multiple paired cell phones are
within range of the system, the
system connects to the paired cell
phone that is set as First to Connect.
To enable a paired cell phone as the
First to Connect phone: 1. Make sure the cell phone is
turned on.
2. Touch Settings, then touch System.
3. Touch Phones to access all paired and all connected cell phones and
mobile devices.
4. Touch the phone name of the cell phone to open the cell phone’s
settings menu.
5. Touch the First to Connect option, to enable the setting for that
device.
Cell phones and mobile devices can be
added, removed, connected, and
disconnected. A sub-menu will display
whenever a request is made to add or
manage cell phones and mobile
devices.
Secondary Phone
A cell phone can be enabled as a
Secondary Phone by touching the
information icon to the right of the
paired cell phone name to open the
phone settings menu. If a cell phone
is enabled as a Secondary Phone, it
can connect simultaneously alongside
another Bluetooth mobile device. In
doing so, the Secondary Phone will be labeled as Incoming Calls. This means
the mobile device can only receive
calls. The Address Book of a
Secondary Phone will not be available
and hands-free outgoing calls cannot
be placed using this cell phone.
If needed, touch the Secondary Phone
while in the Phones list to swap it into
the Outgoing and Incoming role. This
role makes it possible to place
outgoing calls from the Contacts and
Recents list.
Listing All Paired and Connected
Phones
1. Touch the Phone icon on the Home Page.
2. Touch Phones.
Disconnecting a Connected Phone 1. Touch the Phone icon on the Home Page.
2. Touch Phones.
3. Touch the information icon next to the connected cell phone or mobile
device to show the cell phone’s or
mobile device’s information display.
4. Touch Disconnect.

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INFOTAINMENT SYSTEM 201
Deleting a Paired Phone1. Touch the Phone icon on the Home Page or the phone icon on the
shortcut tray near the bottom of
the display.
2. Touch Phones.
3. Touch the device name next to the connected cell phone to display the
cell phone’s or mobile device’s
information display.
4. Touch Forget Device.
Linking to a Different Phone
To link to a different cell phone, the
new cell phone must be in the vehicle
and paired to the Bluetooth system. 1. Touch the Phone icon on the Home Page or the phone icon on the
shortcut tray near the bottom of
the display.
2. Touch Phones.
3. Touch the new cell phone to link to from the not connected phone list.
See “First to Connect Paired
Phones” and“Secondary Phone ”
previously in this section.Switching to Handsetor
Handsfree Mode
To switch between handset or
handsfree mode:
.While the active call is hands-free,
touch the Handset option to switch
to the handset mode.
The mute icon will not be available
or functional while Handset mode is
active.
.While the active call is on the
handset, touch the Handset option
to switch to the hands-free mode.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal cell
phone contact information for all cell
phones that support the Phone Book
feature. Become familiar with the cell
phone settings and operation. Verify
the cell phone supports this feature.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recents menu accesses the
recents call list from your cell phone. To make a call using the
Contacts menu:
1. Touch the Phone icon on the Home Page.
2. Touch Contacts.
3. The Contacts list can be searched by using the first character. Touch
A-Z on the infotainment display to
scroll through the list of names.
Touch the name to call.
4. Touch the desired contact number to call.
To make a call using the
Recents menu: 1. Touch Phone on the Home Page.
2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the
numbers:1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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202 INFOTAINMENT SYSTEM
3. Touch#on the infotainment
display to start dialing the number.
Searching Contacts Using the
Keypad
To search for contacts using the
keypad:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact names
using the digits on the keypad to
search.
Results will show on the right side
of the display. Touch one to place
a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring
tone is heard in the vehicle.
Accepting a Call
Use the steering wheel scroll wheel to
select
#, otherwise press6on steering
wheel controls. Declining a Call
Use steering wheel scroll wheel to
select
K.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by
the wireless service carrier to work.
Accepting a Call
Press
6on steering wheel controls to
answer.
Declining a Call
Use steering wheel scroll wheel to
select
Kto decline.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch Phone
on the Home Page to display Call
View. While in Call View, touch the
call information of the call on hold to
change calls.
Three-Way Calling
Three-way calling must be supported
on the Bluetooth cell phone and
enabled by the wireless service carrier
to work.
To start a three-way call while in a
current call: 1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad.
3. When the second call is active, touch the merge icon to conference
the three-way call together.
Ending a Call
.Press6on the steering wheel
controls.
.Touch#on the infotainment
display, next to a call, to end only
that call.

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INFOTAINMENT SYSTEM 203
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system. Use the Keypad to
enter the number.
Phone Settings
Touch6on the home page and then
touch Settings. The following may
display:
.Contacts
.Active Call View
.OnStar Phone TTY Mode
Contacts
Sort Contacts : This sorts the
displayed order of contact names by
First Name or Last Name.
Re-sync Phone Contacts : This allows
the contact list to re-sync by
importing the contacts from the
currently connected phone.
Active Call View
This setting allows whether answering
incoming call will display the active
call view. Touch On or Off.
OnStar Phone TTY Mode
This setting enables or disables the
OnStar Phone TTY Mode for OnStar
Advisor Calls and OnStar Emergency
Calls.
Touch Disable or Enable.
Apple CarPlay and
Android Auto
If equipped, Android Auto and/or
Apple CarPlay capability may be
available through a compatible
smartphone. If available and
connected, the Android Auto and
Apple CarPlay icons will change from
gray to white on the Home Page of the
infotainment display.
To use Android Auto and/or Apple
CarPlay:
For Wired Phone Projection
1. Download the Android Auto app to your smartphone from the Google
Play store. There is no app required
for Apple CarPlay. 2. Connect your Android phone or
Apple iPhone by using the
factory-provided phone USB cable
and plugging into a USB data port.
For best performance, it is highly
recommended to use the device’s
factory-provided USB cable, which
should be replaced after significant
wear to maintain connection
quality. Aftermarket or third-party
cables may not work.
3. When the phone is first connected to activate Apple CarPlay or
Android Auto, the message “Device
Projection Privacy Consent ”will
appear.
.Touch Continue to launch Apple
CarPlay or Android Auto.
.Touch Disable to remove Apple
CarPlay and Android Auto
capability from the vehicle
Settings menu. Other functions
may still work.
For Wireless Phone Projection 1. Download the Android Auto app to your smartphone from the Google
Play store. There is no app required
for Apple CarPlay.

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INFOTAINMENT SYSTEM 205
Settings, and then phone projection.
Use the On/Off toggled to turn off
Apple CarPlay or Android Auto.
Settings
Certain settings can be managed in
the Owner Center sites when an
account is established, and may be
modified if other users have accessed
the vehicle or created accounts. This
may result in changes to the security
or functionality of the infotainment
system. Some settings may also be
transferred to a new vehicle,
if equipped. For instructions, in the
U.S. see my.cadillac.com or in Canada
see mycadillac.ca or moncadillac.ca.
Refer to the User Terms and Privacy
Statement for important details. To
view, touch the Settings icon on the
Home Page of the infotainment
display.
The settings menu is organized into
three categories. Select the desired
category by touching System, Vehicle,
or Search.
For Vehicle settings, seeVehicle
Personalization 0140. To access the System menus:
1. Touch the Settings icon on the Home Page of the infotainment
display.
2. Touch System to display a list of available options.
3. Touch to select the desired feature setting.
4. Touch the options on the infotainment display to change a
setting.
The menu may contain the following:
Display
Touch and the following may display:
Head Up Display
.Head Up Display: Projects
information and updates on the
windshield. Select Off or On.
.Adjustment: Changes the display
position and brightness on the
windshield.
.Head Up Display Contents: Select
the content shown on the Head Up
Display (HUD). Instrument Cluster
.Layout: Select what information is
displayed on the instrument cluster.
.Left View: Select what information
is displayed on the left side of the
instrument cluster. This is only
available when gauge layout is
selected.
.Right View: Select what information
is displayed on the right side of the
instrument cluster. This is only
available when gauge layout is
selected.
.Speed Information: Select the speed
related information and features
displayed on the instrument cluster.
Radio Display
.Rear Climate Status: Select whether
rear climate information is
displayed on the radio.
.Turn Display Off: Select to shut off
the radio display.
Sounds
Touch and the following may display:
.Maximum Startup Volume: Adjust
the volume limit of audio sources
when the vehicle is started.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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206 INFOTAINMENT SYSTEM
Voice
Touch and the following may display:
.Confirm More/Less: Select Confirm
More or Confirm Less. Selecting
Confirm More may improve voice
recognition system accuracy.
.Prompt Length: Select the style
used by the voice recognition
system when interacting with it.
.Audio Feedback Speed: Select how
quickly the voice recognition system
speaks.
.Allow Prompt Interruptions: Select
if voice commands can be spoken
before voice prompts finish.
.Friendly Prompts: Select to adjust
the formality of the voice
recognition system.
Conversation Enhancement
Touch and the following may display:
.Conversation Enhancement: This
system uses in-vehicle microphones
to make it easier for passengers to
communicate with each other.
Select from Off, Normal, High,
or Rear Microphone Off.
Time, Date, and Unit
Touch and the following may display:
.Time/Date: Select On to use GPS,
RDS, and cellular network signals to
keep the system time and date
current. Select Off to manually set
time and date using the
infotainment display controls.
.Select Time Zone: Select the time
zone for the time display or select
Auto to use the time zone based on
the vehicle location.
.Use 24-hour Format: Select to
change the time display to a
24-hour clock format.
.Unit: Select US or Metric.
Phone Projection
Touch and the following may display:
Android Auto
.Android Auto: Select Off or On to
allow interaction directly with the
phone on the radio screen.
.Select Phone: Select an available
phone from the list or press Add
Phone to pair a new phone.Apple CarPlay
.Apple CarPlay: Select Off or On to
allow interaction directly with the
phone on the radio screen.
.Select Phone: Select an available
phone from the list or press Add
Phone to pair a new phone.
Phones
Touch and the following may display:
Add Phone
.Pair Bluetooth Phone: Follow the
on-screen instructions or select
Bluetooth Help.
Connected
Shows connected phones.
Not Connected
Shows not connected phones.
Wi-Fi Hotspot
Touch and the following may display:
.Share Hotspot Data: Select On to
allow devices to use the vehicle
hotspot and its data.
.Wi-Fi Name: Select to change the
vehicle’s Wi-Fi network name.

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INFOTAINMENT SYSTEM 207
.Wi-Fi Password: Select to change
the vehicle’s Wi-Fi network
password.
.Connected Phones: Select to show a
list of the vehicle’s currently
connected phones.
.Data Updating: Select to show the
data plan details including the
amount of data remaining.
Networks
This will show connected and
available Wi-Fi networks.
If a 4G LTE data package is not active
on the vehicle, the infotainment
system can be connected to an
external protected Wi-Fi network,
such as a mobile device or home
hotspot, to utilize connected services.
Device Remote Access
Touch and the following may display:
.Remote Access: Select to control
devices with an installed OnStar app
linked to this vehicle by USB or the
Wi-Fi hotspot.
Language
This will set the display language used
on the infotainment display and
instrument cluster. It may also use the
selected language for voice
recognition and audio feedback. Select
from the available languages.
Privacy
Touch and the following may display:
.Location Services: Select to allow
apps and services to identify the
vehicle location.
.Voice Recognition Sharing: Select to
send voice sessions to a cloud-based
voice recognition system.
.Types: This setting lists permissions
considered sensitive by Android,
and the apps that are currently
allowed to use each permission.
.Used By Applications: This setting
lists each application and its
allowed permissions.
Software Updates
If equipped, the vehicle can download
and install select software updates
over a wireless connection. The
system will prompt for certain updates to be downloaded and
installed. There is also an option to
check for updates manually.
To manually check for updates, touch
Settings on the Home Page and select
the System tab. Follow the on-screen
prompts. There are two options
available under Software Updates,
"Check for Updates" and "Previous
Updates". Selecting "Check for
Updates", will check and list if any
updates are available for this vehicle.
"No updates available" will display if
there is no update available. Selecting
"Previous Updates" will list all the
previous SW version(s) installed in the
vehicle. The steps to check for,
download, and install updates may
vary by vehicle.
The vehicle can be used normally
during the software download. Once
the download is complete, there may
be a prompt to accept the installation
of the update upon the next ignition
cycle or the next time the vehicle is
shifted into P (Park). For most
updates, the vehicle will be disabled
and cannot be driven during the
installation. The system will deliver