infotainment CADILLAC ESCALADE 2023 Owners Manual

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/11/22
316 Driving and Operating
MeasurementHeight Example 1500 (mm)
H1 1000
H2 1050
H2-H1 50
(H2-H1)/2 25
H2- [(H2-H1)/2] 1025
Towing with the Four Corner Air Suspension
System 1. Adjust the vehicle air suspension to "Normal Ground Clearance Height."
2. Position the vehicle so that the trailer is ready to connect (Keep trailer detached).
3. Enable air suspension “Service Mode”in
the center infotainment screen under
Settings > Vehicle > Suspension.
4. Measure the height of the top of the front wheel opening at the fender to the
ground (H1). 5. Attach the vehicle to the trailer, do not
attach weight distribution bars at
this time.
6. Measure the height of the top of the front wheel opening on the fender to
the ground (H2).
7. Install and adjust the tension in the weight distributing bars per the
manufacturer’s recommendations so that
the height of the front fender is
approximately H2- [(H2-H1)/3] (1/3
between the two measured ride heights,
below the secondary ride height {H2}). 8. Disable air suspension air suspension
"Service Mode."
9. Air suspension will automatically adjust ride height following Step 8.
10. Visually inspect the trailer and weight-distributing hitch to ensure that
the manufacturer’s recommendations
have been met.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/11/22
324 Driving and Operating
Always know the maximum speed rating for
the trailer tires before driving. This may be
significantly lower than the vehicle tire
speed rating. The speed rating may be on
the trailer tire sidewall. If the speed rating is
not shown, the default trailer tire speed
rating is 105 km/h (65 mph).
Trailering App
Trailer Lights App
If equipped, the Trailer Lights App is on the
home page of the infotainment screen.
Touch Start to cycle the trailer lamps on and
off to determine if they are working. The
test follows this sequence:1. The running lights turn on first and remain on throughout the sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds. 6. Steps 2–5 repeat for approximately
one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The vehicle is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Trailering App
If equipped, the Trailering App is on the
home page of the infotainment screen.
If equipped this feature allows profiles for
connected trailers to be created to view
status, to store and track trailer usage
information, and to set up towing assistance
features.
The Trailering App Preview will appear when
the Trailering App is opened for the first
time from the Home Page. Touch GET
STARTED in the Trailering App to go into
the app. When a trailer is electrically connected and
a trailer profile has not been created, there
will be an option to create a profile, use a
guest profile, or select Accessory/No trailer.
After the pop-up is displayed three times,
Don’t Remind Me will display and touching
that will turn off the trailer detection
pop-up. To turn the Trailer Detection Alert
on, select ON in the Settings tab.
When a trailer is electrically connected and
after a Trailer Profile has been created, the
trailer detection pop-up will appear with a
list of all of the custom Trailer Profiles made
on the vehicle. To load an existing Trailer
Profile, select one of the Trailer Profiles
listed, or load the Guest Trailer Profile by
selecting GUEST TRAILER. Touching
Accessory/No trailer will select Accessory/No
trailer as the active Trailer Profile and will
dismiss the pop- up. Shifting the vehicle
from P (Park) will select Guest Trailer as the
active Trailer Profile and will dismiss the
pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add Trailer
Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the trailer type.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/11/22
326 Driving and Operating
Sensor Learning Steps
To complete the sensor-to-vehicle learn
process:1. Touch Start on the Learn Sensors screen. The horn chirps twice and the Learning
Active screen appears on the
infotainment display.
2. Start with the driver side front trailer tire.
3. Activate the tool near the valve stem or adjust the air pressure of this tire until
the horn chirps and all working vehicle
and trailer lights flash.
The process stops without saving the
sensor locations if this step takes more
than two minutes.
4. Move to the next tire and repeat Step 3 for each sensor. The horn chirps twice
when all sensors are completed.
5. Return to the vehicle to complete the setup.
Maintenance Reminders
To set up maintenance reminders, touch the
Trailer Maintenance icon. Select Yes to set
up the maintenance reminders for the Trailer Profile. Follow the on-screen prompts.
The maximum number of reminders is 50.
Select No to return to the previous screen.
Towing Assistance
To set up towing assistance features,
if equipped, touch the Towing
Assistance icon.
Touch Yes to begin set up or touch No to
return to the previous screen.
1. Select the number of axles on the trailer.
2. Enter trailer dimensions
3. Follow the on-screen instructions to complete setup for available features.
Certain trailer features require a compatible
trailer profile be configured and selected.
A compatible trailer is a box type trailer
(cargo, camper, etc.) with a conventional
hitch.
Rear Trailer Guidance Setup, If Equipped
A rear trailer camera must be mounted on
the trailer and electrically connected to the
vehicle before rear trailer guidance feature
can be used. See Assistance Systems for
Parking or Backing 0274.
Trailer dimensions must be in range to
enable this feature. Trailer Length: 300 cm (118.1 in)
–1300 cm
(511.8 in). Measure from center of coupler to
furthest rear point on the trailer.
1. If trailer dimensions are out of range, this feature will be unavailable.
2. Ensure rear trailer camera is connected.
3. Follow instructions to drive forward to complete calibration.
Trailer Length Indicator Setup
1. Follow instructions to drive forward tocomplete calibration.
Trailer Side Blind Zone Alert Setup
Trailer dimensions must be in range to
enable this feature.
.Trailer Length: 300 cm (118.1 in) –
1200 cm (472.4 in). Measure from center
of coupler to furthest rear point on the
trailer.
If trailer dimensions are out of range, this
feature will be unavailable.
Status View
The Status view shows:
.Vehicle
.Connections
.Tires

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/11/22
Driving and Operating 327
.Maintenance
.Cameras
Upon entry, the most recent items will be
shown.
Connections
1. Trailer Electrical Diagnostics
2. Light Test Start Button
Connections: OK
If a trailer connection is detected without
any faults, the view will display NO FAULTS
DETECTED.
Trailer Connections Status
When a trailer is connected, the Trailering
App System detects the trailer connection
using the Stop/Turn Signal lighting circuits
and alerts the driver by requesting a trailer
profile setup through the Trailering App System on the infotainment screen. The
Trailer Detection Alert setting must be
enabled for the alert to display when a
trailer is connected. When a trailer is
connected and the vehicle is off, the
Trailering App System will periodically pulse
the lighting circuits of the trailer to verify it
is still connected. The trailer lights may
periodically flash as a result of this trailer
connection detection. These flashes may be
more visible in dark ambient light
environments. The flashing or flickering
lights are a normal condition and the
Trailering App System has built-in
protections to prevent the battery from
draining. When Theft Alert is also enabled
the frequency and pattern of this flashing
will change.
If a connected trailer becomes disconnected,
a message about the trailer disconnect will
appear on the DIC immediately (if vehicle is
on) or the next time the vehicle is started (if
trailer was disconnected while vehicle is off).
Check your trailer connection if needed.
Connection Problem
If any of the trailer connections are lost, a
message about the connection issue will
appear on the Driver Information Center
(DIC). The infotainment display will also
show the connection issue in the Connection
Status view.
If a trailer connection is not detected, the
Trailering App will not display the
Connection Status screen.
Connection Trailer Lighting Faults Detected
The Trailering App System monitors for
electrical faults on the trailer lights.
A message about the lighting issue will
appear on the DIC. The infotainment display
will also show the lighting issue in the
Connection Status view. Repair your trailer
lights if needed. A trailer lighting issue is
not covered by your GM warranty.
Diagnose View
Touch Diagnose to see more information
about the connection problem.
This view will display the names of the
trailer connector pins, a graphic of the trailer
connector, and a graphic of the back of the
trailer.
Any connector pin that failed will be amber
color, and the location of the corresponding
connection will be highlighted on the
graphic of the back of the trailer.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Vehicle Care 345
The oil life system can also be reset as
follows:1. Display OIL LIFE on the vehicle information screen. See Vehicle
Information 0127.
2. Fully press and release the accelerator pedal three times within five seconds.
If the CHANGE ENGINE OIL SOON
message is not on, the system is reset.
The system is reset when the CHANGE
ENGINE OIL SOON message is off.
If the CHANGE ENGINE OIL SOON message
comes back on when the vehicle is started,
the engine oil life system has not been
reset. Repeat the procedure.
Automatic Transmission Fluid
When to Check and Change Automatic
Transmission Fluid
If the vehicle has a diesel engine, see the
Duramax diesel supplement.
It is usually not necessary to check the
transmission fluid level. The only reason for
fluid loss is a transmission leak or
overheated transmission. This vehicle is not
equipped with a transmission fluid level
dipstick. There is a special procedure for checking and changing the transmission fluid
in these vehicles. Because this procedure is
difficult, this should be done at the dealer.
Contact the dealer for additional information
or the procedure can be found in the service
manual. See
Publication Ordering
Information 0435.
Caution
Use of the incorrect automatic
transmission fluid may damage the
vehicle, and the damage may not be
covered by the vehicle warranty. Always
use the correct automatic transmission
fluid. See Recommended Fluids and
Lubricants 0419.
Change the fluid and filter at the scheduled
maintenance intervals listed in Maintenance
Schedule 0415. Be sure to use the
transmission fluid listed in Recommended
Fluids and Lubricants 0419.
Engine Air Filter Life System
If equipped, this feature provides the engine
air filter’s remaining life and best timing for
a change. The timing to change an engine
air filter depends on driving and
environmental conditions.
When to Change the Engine Air Filter
When the Driver Information Center (DIC)
displays a message to replace the engine air
filter at the next oil change, follow this
timing.
When the DIC displays a message to replace
the engine air filter soon, replace the engine
air filter at the earliest convenience.
The system must be reset after the engine
air filter is changed.
If the DIC displays a message to check the
engine air filter system, see your dealer.
How to Reset the Engine Air Filter Life
System
To reset:
1. Place the vehicle in P (Park).
2. Access the Air Filter Life screen from the Vehicle Information main screen in the
infotainment system. See Vehicle
Information 0127 for instructions on
navigating and selecting items.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
366 Vehicle Care
FusesUsage
F2 Left Door
F3 Universal Garage Door Opener (UGDO)/OnStar
Hands-free Calling (OHC)/
Camera
F4 BCM 2 –Body Control
Module 2
F5 Displays
F6 Front Blower
F8 Left Door Panel
F10 Tilt/Column Lock F11 DLC/ICM –Data Link
Connector/Column Lock/
Integrated Center Stack
F12 Central Gateway Module (CGM)/Onstar
F14 Right Door Panel F17 Steering Wheel Control
F18 –
F19 –
F20 –
F21 – Fuses
Usage
F22 Heated Wheel
F23 –
F24 –
F25 Special Equipment Option (SEO)/UPFITTER
F26 USB/Special Equipment Option(SEO) Retained
Accessory Power (RAP)
F27 Auxiliary Power Outlet (APO)/Retained Accessory
Power
F28 –
F30 SDM/AOS/DMS/NVM –
Sensing and Diagnostic
Module/Automatic
Occupant Sensing/Driver
Monitor System/Night
Vision Module
F31 BCM 3 –Body Control
Module 3
F32 Center Stack Module (CSM)/USB
F33 BCM 4 –Body Control
Module 4 Fuses
Usage
F34 Out of Park
F40 –
F41 –
F42 Electric Park Brake Switch
F43 RSE/MFC –Rear Seat
Infotainment/Multi-Func-
tional Control
F44 –
F45 Radio Module
F46 –
F47 –
F48 TCM –Telematics Control
Module
F49 BCM 1 –Body Control
Module 1
F50 –
F51 –
F52 –
F53 –
F54 Sunroof

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 427
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 427
Customer Assistance Offices . . . . . . . . . . . 429
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 429
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 429
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430
Roadside Assistance Program . . . . . . . . . . 430
Scheduling Service Appointments . . . . . . 432
Courtesy Transportation Program . . . . . 432
Collision Damage Repair . . . . . . . . . . . . . . . 433
Publication Ordering Information . . . . . . 435
Radio Frequency Statement . . . . . . . . . . . 435
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 435
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 436
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 436
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 436
Event Data Recorders . . . . . . . . . . . . . . . . . . 437
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 437
Infotainment System . . . . . . . . . . . . . . . . . . 438Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Cadillac. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Cadillac Customer Assistance Center
at 1-800–458–8006. In Canada, call the
Canadian Cadillac Customer Care Centre at
1-888-446-2000.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
438 Customer Information
about the vehicle’s operation; collisions
involving the vehicle; the use of the vehicle
and its features, including infotainment; and
the location and approximate GPS speed of
the vehicle. Refer to the OnStar Terms and
Conditions and Privacy Statement on the
OnStar website.
SeeOnStar Additional Information 0440.
Infotainment System
If the vehicle is equipped with a navigation
system as part of the infotainment system,
use of the system may result in the storage
of destinations, addresses, telephone
numbers, and other trip information. See the
infotainment section for information on
stored data and for deletion instructions.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
OnStar 439
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . . . . . . . . . . 439
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440
OnStar Additional Information
OnStar Additional Information . . . . . . . . 440
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system that can
connect to an OnStar Advisor for Emergency,
Security, Navigation, Connections, and
Diagnostics Services. OnStar services may
require a paid service plan and data plan.
OnStar requires the vehicle battery and
electrical system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to existing
emergency service providers. OnStar may
collect information about you and your
vehicle, including location information. See
OnStar User Terms, Privacy Statement, and
Software Terms for more details including
system limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada). The OnStar system status light is next to
the OnStar buttons. If the status light is:
.Solid Green: System is ready.
.Flashing Green: On a call.
.Red: Indicates a problem.
.Off: System is off. PressQtwice to
speak with an OnStar Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an Advisor.
Functionality of the Voice Command button
may vary by vehicle and region.
Press
=to:
.Open the OnStar app on the infotainment
display. If equipped, the infotainment
system has OnStar controls in the
embedded OnStar app on the Home Page.
Most OnStar functions that can be
performed with the buttons can be done
using the app. To open the app, touch the
OnStar icon on the Home Page. App
updates require a corresponding service
plan. Features vary by region and model.
Features are subject to change. For more
information, see my.cadillac.com/learn or
press
Q.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
442 OnStar
If equipped, TTY mode can be turned on or
off through Settings > Apps > Phone. When
TTY mode is on, phone calls can be made or
received with OnStar using the infotainment
display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some OnStar
services. The PIN will need to be changed
the first time when speaking with an
Advisor. To change the OnStar PIN, contact
an OnStar Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted as part
of the vehicle warranty.
Languages
The vehicle can be programmed to respond
in multiple languages. Press
Qand ask for
an Advisor. Advisors are available in English,
Spanish, and French. Available languages
may vary by country.
Potential Issues
OnStar cannot perform Remote Door Unlock
or Stolen Vehicle Assistance after the vehicle
has been off continuously for an extended
period of time without an ignition cycle. To
find out the duration of time that applies
for the vehicle, contact an OnStar Advisor by
pressing
Qor calling 1-888-4ONSTAR. If the
vehicle has not been started for an extended
period of time, OnStar can contact Roadside
Assistance or a locksmith to help gain access
to the vehicle.
Global Positioning System (GPS)
.Obstruction of the GPS can occur in a
large city with tall buildings; in parking
garages; around airports; in tunnels and
underpasses; or in an area with very
dense trees. If GPS signals are not
available, the OnStar system should still
operate to call OnStar. However, OnStar
could have difficulty identifying the exact
location.
.In emergency situations, OnStar can use
the last stored GPS location to send to
emergency responders. A temporary loss of GPS can cause loss of
the ability to send a Turn-by-Turn
Navigation route. The Advisor may give a
verbal route or may ask for a call back after
the vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for OnStar to
send remote signals to the vehicle. Do not
place items over or near the antenna to
prevent blocking cellular and GPS signal
reception.
Unable to Connect to OnStar Message
If there is limited cellular coverage or the
cellular network has reached maximum
capacity, this message may come on. Press
Qto try the call again or try again after
driving a few miles into another
cellular area.
Vehicle and Power Issues
OnStar services require a vehicle electrical
system, wireless service, and GPS satellite
technologies to be available and operating
for features to function properly. These
systems may not operate if the battery is
discharged or disconnected.