service schedule CADILLAC ESCALADE 2023 User Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Service and Maintenance 415
Because of the way people use vehicles,
maintenance needs vary. There may need to
be more frequent checks and services. The
Additional Required Services - Normal are for
vehicles that:
.Carry passengers and cargo within
recommended limits on the Tire and
Loading Information label. SeeVehicle
Load Limits 0215.
.Are driven on reasonable road surfaces
within legal driving limits.
.Use the recommended fuel. See
Recommended Fuel 0302.
Refer to the information in the Maintenance
Schedule Additional Required Services -
Normal Service.
The Additional Required Services - Severe are
for vehicles that are:
.Mainly driven in heavy city traffic in hot
weather.
.Mainly driven in hilly or mountainous
terrain.
.Frequently towing a trailer.
.Used for high speed or competitive
driving.
.Used for taxi, police, or delivery service. Refer to the information in the Maintenance
Schedule Additional Required Services -
Severe Service.
{Warning
Performing maintenance work can be
dangerous and can cause serious injury.
Perform maintenance work only if the
required information, proper tools, and
equipment are available. If they are not,
see your dealer to have a trained
technician do the work. See
Doing Your
Own Service Work 0336.
Maintenance Schedule
Tire Rotation and Required Services
Every 12 000 km (7,500 mi)
Tires are rotated to achieve a more uniform
wear for all tires. The first rotation is the
most important.
Anytime unusual wear is noticed, rotate the
tires as soon as possible, check for proper
tire inflation pressure, and check for
damaged tires or wheels. If the unusual
wear continues after the rotation, check the wheel alignment. See
When It Is Time for
New Tires 0382 and
Wheel Replacement 0385.
.Perform Multi-Point Vehicle Inspection.
See Multi-Point Vehicle Inspection (MPVI)
0 417.
.Lubricate body components. See Exterior
Care 0406.
Extended Idle Use
When the vehicle is used in a way that
requires extended idle time, one hour of use
shall be deemed the same as 53 km (33 mi).
See Driver Information Center (DIC) 0124 for
hourmeter.
Additional Required Services —Normal
Service
Every 12 000 km (7,500 mi)
.Check engine oil level and oil
life percentage. If needed, change engine
oil and filter, and reset oil life system. Or
when the CHANGE ENGINE OIL SOON
message displays, have the engine oil and
filter changed within the next 1 000 km/
600 mi. If driven under the best
conditions, the engine oil life system may
not indicate the need for vehicle service
for up to a year. The engine oil and filter

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
422 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Maintenance Stamp Services Performed

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 429
General Motors Cadillac Customer Care
Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
The inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Cadillac is committed to assisting customers.
Visit us online at www.cadillac.com/support
(U.S.) or www.my.cadillac.ca (Canada) to
chat with us or find answers to commonly
asked questions, tips, vehicle how-to
instructions, and available support services.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-224-1400From U.S. Virgin Islands:
1-800-496-9994
Canada
Cadillac Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-888-446-2000 (English/French)
Cadillac Roadside Assistance: 1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Cadillac has TTY
equipment available at its Customer
Assistance Center. Any TTY user can
communicate with Cadillac by dialing:
1-800-833-2622. TTY users in Canada can dial
1-800-263-3830.
Online Account
Create a Cadillac Account (U.S.) at
cadillac.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:
Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a dealer and view locations,
maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls or search by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0423.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
432 Customer Information
.Alternative Service:If assistance cannot
be provided right away, the Roadside
Assistance advisor may give you
permission to get local emergency road
service. You will receive payment, up to
$100, after sending the original receipt to
Roadside Assistance. Mechanical failures
may be covered, however any cost for
parts and labor for repairs not covered by
the warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions. If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage
period in Canada), Federal Emission,
Extended Powertrain or Electric specific
warranties in both the U.S. and Canada.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled
“Limited Warranty and
Owner Assistance Information” produced for
new vehicles provides detailed warranty
coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However, if you
are unable to do so, your dealer may offer
the following transportation options: Shuttle Service
This includes one-way or round-trip shuttle
service within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed,
and public transportation is used, the
expense must be supported by original
receipts and within the maximum amount
allowed by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should
reflect actual costs and be supported by
original receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer
may provide an available courtesy rental
vehicle or provide for reimbursement of a
rental vehicle. Reimbursement is limited and
must be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial, local,
and rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements, insurance
coverage, credit card, etc. Additional fees

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Customer Information 435
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine/propulsion,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.
To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. Eastern TimeFor credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,
Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device. Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Connected Services 445
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myCadillac mobile app.
Make these passwords different from
each other and use a combination of
letters and numbers to increase the
security.
.Change the default name of the SSID
(Service Set Identifier). This is the network
name that is visible to other wireless
devices. Choose a unique name and avoid
family names or vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so. 1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type (no
Internet connection, 3G, 4G, 4G LTE), and signal quality (poor, good, excellent). The
LTE icon shows connection to Wi-Fi. It is
possible that the icon may not illuminate
even though the vehicle has an active
connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, by using the myCadillac mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app to
compatible Apple and Android smartphones.
Cadillac users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle fuel level, oil life, or
tire pressure, if factory-equipped with the
Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map (U.S.
market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.
.Request Roadside Assistance.
.Set a parking reminder with pin drop,
take a photo, make a note, and set a
timer.
.Connect with Cadillac on social media.
Features are subject to change. For
myCadillac mobile app information and
compatibility, see my.cadillac.com.
An active OnStar or connected service plan
may be required. A compatible device,
factory-installed remote start, and power
locks are required. Data rates apply. See
www.onstar.com for details and system
limitations.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
16417396) - 2023 - CRC - 5/9/22
Index 453
LightsAdaptive Forward Lighting (AFL)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 113
Antilock Brake System (ABS) Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Automatic Emergency Braking
(AEB) Disabled . . . . . . . . . . . . . . . . . . . . . . . . 118
Automatic Vehicle Hold . . . . . . . . . . . . . . . . . 117
Brake System Warning . . . . . . . . . . . . . . . . . 115
Charging System . . . . . . . . . . . . . . . . . . . . . . . 114
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Cruise Control Light . . . . . . . . . . . . . . . . . . . . 123
Door Ajar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Driver Mode Control . . . . . . . . . . . . . . . . . . . 120
Electric Parking Brake . . . . . . . . . . . . . . . . . . . 116
Engine Coolant Temperature Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . 122
Four Corner Air Suspension . . . . . . . . . . . . 120
Four-Wheel-Drive . . . . . . . . . . . . . . . . . . . . . . . 117
Gauges and Indicators . . . . . . . . . . . . . . . . . 106
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . 123
Lane Keep Assist . . . . . . . . . . . . . . . . . . . . . . . . 117
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . 122
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 112
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 Lights (cont'd)
Service Electric Parking Brake . . . . . . . . . . . 116
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Traction Control System
(TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . . 119
Traction Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Lock Steering Column . . . . . . . . . . . . . . . . . . . . . . . . 29
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 243
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . 18
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . 18
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . 19
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 122
Low-Profile Tires . . . . . . . . . . . . . . . . . . . . . . . . . 370
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . 80
Lumbar Adjustment . . . . . . . . . . . . . . . . . . . . . . . 43 Front Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
M
Magnetic Ride Control . . . . . . . . . . . . . . . . . . . 243 Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Maintenance Schedule . . . . . . . . . . . . . . . . . . . .415 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 114
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229, 230
Map Data Updates . . . . . . . . . . . . . . . . . . . . . . . . 173
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Massage Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Media Avoiding Untrusted Devices . . . . . . . . . . . . 154
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . . . . . 32
Automatic Dimming Rearview . . . . . . . . . . 32
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Interior Rearview . . . . . . . . . . . . . . . . . . . . . . . 32
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

2023 ESCALADE
Scan to Access
United States
United States and CanadaConnected Service\f1-888-\b-ONSTAR
Canada
Cu\ftomer A\f\fi\ftance 1-888-\b\b6-2000
Canada
 Owner’\f Manual\f
 Warranty Information
 Connected Service\i\f
 My Cadillac Rewar\id\f
 myCadillac Mobile Ap\ip
 How-To Video\f
 Vehicle Diagno\ftic\f
 Scheduled Maintenance
 Vehicle Feature\f
 Many Additional Re\fource\f
United States
Cu\ftomer A\f\fi\ftance
1-800-\b58-8006
Road\fide A\f\fi\ftance 1-800-22\b-1\b00
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