service schedule CADILLAC ESCALADE ESV 2009 User Guide

Online Owner Center Online Owner Center (U.S.) —
www.gmownercenter.com/cadillac Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Cadillac dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar ®
and GM Cardmember Services Earnings
summaries
Other Helpful Links: Cadillac — www.cadillac.com
Cadillac Merchandise — www.cadillaccollection.com
Help Center — www.cadillac.com/helpcenter
FAQ
Contact Us My GM Canada (Canada) — www.gm.ca My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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Scheduling Service Appointments When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair. Courtesy Transportation Program To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain, and hybrid
specic warranties in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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Transportation Options Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of
your daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available. Claim amounts should reect actual costs and be
supported by original receipts. See your dealer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair.
If you obtain a rental vehicle on your own, please see
your dealer for the maximum number of days allowed
and the allowance per rental day. Rental reimbursement
must be supported by original receipts. This requires that
you sign and complete a rental agreement and meet
state, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of the
repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
8-11

Reporting Safety Defects to the
Canadian Government If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000, or write:
Canadian Cadillac Customer Communication Centre,
CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7 Service Publications Ordering
Information Service Manuals Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins Service Bulletins give additional technical service
information needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
8-15

AAccessories and Modications ............................ 6-3
Accessory Power ............................................ 2-26
Accessory Power Outlets ................................. 3-25
Additional Required Services, Scheduled
Maintenance ................................................. 7-6
Additives, Fuel ................................................. 6-6
Add-On Electrical Equipment ........................... 6-105
Adjustable Throttle and Brake Pedal .................. 2-27
Air Cleaner/Filter, Engine ................................. 6-19
Airbag
Adding Equipment to Your Airbag-Equipped
Vehicle ................................................... 1-94
Airbag System
How Does an Airbag Restrain? ...................... 1-85
Passenger Sensing System ........................... 1-87
Servicing Your Airbag-Equipped Vehicle .......... 1-93
What Makes an Airbag Inate? ...................... 1-85
What Will You See After an Airbag Inates? .... 1-86
When Should an Airbag Inate? .................... 1-84
Where Are the Airbags? ............................... 1-81
Airbags
Passenger Status Indicator ........................... 3-37
Readiness Light .......................................... 3-36
System Check ............................................. 1-79 All-Wheel Drive ............................................... 6-45
All-Wheel-Drive (AWD) System ........................... 5-9
Analog Clock .................................................. 3-26
Antenna
Rear Side Window ..................................... 3-117
Antenna, XM™ Satellite Radio Antenna
System ..................................................... 3-117
Antilock Brake System (ABS) ............................. 5-5
Warning Light ............................................. 3-40
Appearance Care
Aluminum or Chrome-Plated Wheels ............. 6-102
Care of Safety Belts ................................... 6-100
Chemical Paint Spotting .............................. 6-104
Cleaning Exterior Lamps/Lenses .................. 6-101
Fabric/Carpet .............................................. 6-98
Finish Care ............................................... 6-101
Finish Damage .......................................... 6-103
Instrument
Panel, Vinyl, and Other Plastic
Surfaces ................................................. 6-99
Interior Cleaning .......................................... 6-96
Leather ...................................................... 6-98
Sheet Metal Damage .................................. 6-103
Speaker Covers ......................................... 6-100
Tires ........................................................ 6-103
Underbody Maintenance ............................. 6-104
Washing Your Vehicle ................................. 6-100
1

Lights (cont.)
Flash-to-Pass ............................................... 3-9
Fog Lamps ................................................. 3-45
Highbeam On ............................................. 3-46
High/Low Beam Changer ................................ 3-8
Lights On Reminder ..................................... 3-45
Oil Pressure ............................................... 3-44
On Reminder .............................................. 3-21
Passenger Airbag Status Indicator .................. 3-37
Safety Belt Reminders .................................. 3-35
Security ..................................................... 3-45
StabiliTrak ®
Indicator .................................... 3-40
Tire Pressure .............................................. 3-41
Tow/Haul Mode ........................................... 3-46
Loading Your Vehicle ....................................... 5-33
Locking Rear Axle ............................................ 5-9
Locks
Delayed Locking .......................................... 2-10
Door .......................................................... 2-10
Lockout Protection ....................................... 2-12
Power Door ................................................ 2-10
Programmable Automatic Door Locks ............. 2-11
Rear Door Security Locks ............................. 2-11
Loss of Control ............................................... 5-12
Lower Anchors and Tethers for Children ............. 1-63
Luggage Carrier .............................................. 2-64
Lumbar
Power Controls ............................................. 1-4 M Magnetic Ride Control ....................................... 5-9
Maintenance
Footnotes ..................................................... 7-8
Schedule, Additional Required Services ............ 7-6
Maintenance Schedule
At Each Fuel Fill ......................................... 7-10
At Least Once a Month ................................ 7-10
At Least Once a Year .................................. 7-11
Maintenance Record .................................... 7-17
Maintenance Replacement Parts .................... 7-15
Maintenance Requirements ............................. 7-2
Owner Checks and Services ......................... 7-10
Recommended Fluids and Lubricants ............. 7-13
Scheduled Maintenance ................................. 7-4
Using .......................................................... 7-3
Your Vehicle and the Environment ................... 7-2
Malfunction Indicator Lamp ............................... 3-42
Maps ............................................................ 4-15
Memory Features ............................................. 1-7
Message
DIC Warnings and Messages ........................ 3-56
Mirrors
Automatic Dimming Rearview ........................ 2-40
Manual Rearview ......................................... 2-40
Outside Convex Mirror ................................. 2-41
9

Rearview Mirrors (cont.)
Reclining Seatbacks, Power ............................... 1-8
Recommended Fluids and Lubricants ................. 7-13
Recovery Hooks ............................................. 5-32
Recreational Vehicle Towing ............................. 5-40
Reimbursement Program, GM Mobility ................. 8-7
Remote Keyless Entry (RKE) System .................. 2-4
Remote Vehicle Start ........................................ 2-8
Removing the Flat Tire and Installing the
Spare Tire .................................................. 6-84
Removing the Spare Tire and Tools ................... 6-79
Replacement Bulbs ......................................... 6-53
Replacement Parts
Maintenance ............................................... 7-15
Reporting Safety Defects
General Motors ........................................... 8-15
U.S. Government ......................................... 8-14
Restraint System Check
Checking the Restraint Systems .................... 1-95
Replacing Restraint System Parts After a
Crash ..................................................... 1-96
Retained Accessory Power (RAP) ...................... 2-26
Ride Control Systems
Road Sensing Suspension .............................. 5-9
Road Sensing Suspension ................................. 5-9
Roadside Service ............................................. 8-7 Rocking Your Vehicle to Get it Out .................... 5-32
Roof
Sunroof ...................................................... 2-65
Running the Vehicle While Parked ..................... 2-39
S Safety Belts
Care of .................................................... 6-100
Extender .................................................... 1-51
How to Wear Safety Belts Properly ................ 1-35
Lap Belt ..................................................... 1-50
Lap-Shoulder Belt ........................................ 1-43
Reminders .................................................. 3-35
Safety Belts Are for Everyone ....................... 1-30
Use During Pregnancy ................................. 1-50
Safety Defects Reporting
General Motors ........................................... 8-15
U.S. Government ......................................... 8-14
Safety Warnings and Symbols .............................. iv
Scheduled Maintenance ..................................... 7-4
Additional Required Services ........................... 7-6
Scheduling Appointments ................................. 8-10
Seats
60/40 Split Bench Seat ................................. 1-11
Bucket Seats, Rear ...................................... 1-17
Center Seat ................................................ 1-10
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