service schedule CADILLAC ESCALADE ESV 2011 User Guide

Black plate (1,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Service and Maintenance 11-1
Service and
Maintenance General Information General Information . . . . . . . . . . 11-1
Scheduled Maintenance Scheduled Maintenance . . . . . 11-2
Recommended Fluids,
Lubricants, and Parts Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . 11-7
Maintenance Replacement
Parts . . . . . . . . . . . . . . . . . . . . . . . 11-9
Maintenance Records Maintenance Records . . . . . . 11-10 General Information Notice: Maintenance
intervals, checks, inspections,
recommended fluids, and
lubricants are necessary to
keep this vehicle in good working
condition. Damage caused by
failure to follow scheduled
maintenance might not be
covered by the vehicle warranty.
As the vehicle owner, you are
responsible for the scheduled
maintenance in this section. We
recommend having your dealer
perform these services. Proper
vehicle maintenance helps to
keep the vehicle in good working
condition, improves fuel economy,
and reduces vehicle emissions for
better air quality. Because of all the different ways
people use vehicles, maintenance
needs vary. The vehicle might need
more frequent checks and services.
Please read the information under
Scheduled Maintenance. To keep
the vehicle in good condition, see
your dealer.
The maintenance schedule is for
vehicles that: .
Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. See Vehicle Load Limits
on page 9 ‑ 24 . .
Are driven on reasonable road
surfaces within legal driving
limits. .
Are driven off-road in the
recommended manner. See
Off-Road Driving on page 9 ‑ 7 . .
Use the recommended fuel. See
Recommended Fuel on
page 9 ‑ 64 .

Black plate (2,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
11-2 Service and Maintenance
{ WARNINGPerforming maintenance work can
be dangerous. Some jobs can
cause serious injury. Perform
maintenance work only if you
have the required know-how and
the proper tools and equipment.
If in doubt, see your dealer to
have a qualified technician do the
work. See Doing Your Own
Service Work on page 10 ‑ 4 .
At your dealer, you can be
certain that you will receive the
highest level of service available.
Your dealer has specially trained
service technicians, uses genuine
replacement parts, as well as,
up ‐ to ‐ date tools and equipment
to ensure fast and accurate
diagnostics. The proper replacement parts,
fluids, and lubricants to use are
listed in Recommended Fluids and
Lubricants on page 11 ‑ 7 and
Maintenance Replacement Parts on
page 11 ‑ 9 . We recommend the use
of genuine parts from your dealer.
Rotation of New Tires
To maintain ride, handling, and
performance of the vehicle, it is
important that the first rotation
service for new tires be performed.
Tires should be rotated every
12 000 km/7,500 miles. See Tire
Rotation on page 10 ‑ 59 .Scheduled
Maintenance When the Change Engine Oil
Soon Message Displays Change engine oil and filter. See
Engine Oil on page 10 ‑ 7 . An
Emission Control Service.
When the CHANGE ENGINE OIL
SOON message displays, service is
required for the vehicle as soon as
possible, within the next 1 000 km/
600 miles. If driving under the best
conditions, the engine oil life system
might not indicate the need for
vehicle service for more than a year.
The engine oil and filter must be
changed at least once a year and
the oil life system must be reset.
Your dealer has trained service
technicians who will perform this
work and reset the system.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
11-10 Service and Maintenance
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance RecordDate Odometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-7Here are a few of the valuable
tools and services you will have
access to: .
My Showroom: Find and save
information on vehicles and
current offers in your area. .
My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers. .
My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile. .
My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca. GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle. For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
(U.S. and Canada) In the United States or Canada,
call 1-800-882-1112 .
Text Telephone (TTY), U.S. only,
call 1-888-889-2438 .
Service is available 24 hours a day,
365 days a year.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
13-10 Customer Information .
Trip Interruption Benefits and
Service: Pre-authorization,
original detailed receipts, and a
copy of the repair orders are
required. Once authorization has
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment. .
Alternative Service: If
assistance cannot be provided
right away, the Roadside Service
advisor may give you permission
to get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered,
however any cost for parts and
labor for repairs not covered by
the warranty are the owner
responsibility. Roadside Service
(Mexico) Roadside Service is available
24 hours a day, 365 days of
the year.
For detailed information about
Roadside Service, please see
the brochure provided with
your new vehicle or visit our
website at: www.cadillac.com.mx.
Navigate the site and click on
“ Asistencia en el Camino. ” E-mail
correspondence should be sent to:
[email protected].
To contact Roadside Service by
phone, use the following numbers:
Mexico
01-800-466-0805
United States
1-866-466-8906
Canada
1-800-268-6800 Scheduling Service
Appointments
(U.S. and Canada) When the vehicle requires
warranty service, contact the
dealer and request an
appointment. By scheduling a
service appointment and advising
the service consultant of your
transportation needs, the dealer can
help minimize your inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call the
dealership, let them know this, and
ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day-repair.

Black plate (11,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-11
Courtesy
Transportation Program
(U.S. and Canada) To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base
Warranty Coverage period in
Canada), extended powertrain,
and/or hybrid ‐ specific warranties in
both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “ Warranty and Owner
Assistance Information ” furnished
with each new vehicle provides
detailed warranty coverage
information. Transportation Options Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, the dealer can
offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one ‐ way or round ‐ trip shuttle service
within reasonable time and distance
parameters of the dealer's area. Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
dealer's shuttle service, the expense
must be supported by original
receipts and can only be up to the
maximum amount allowed by GM
for shuttle service. In addition, for
U.S. customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts.
See the dealer for information
regarding the allowance amounts for
reimbursement of fuel or other
transportation costs.

Black plate (15,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
Customer Information 13-15Remember, if the vehicle is leased,
you may be obligated to have the
vehicle repaired with Genuine GM
parts, even if your insurance
coverage does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits. Service Publications
Ordering Information Service Manuals Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle. Owner Information Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.

Black plate (10,1)Cadillac Escalade/Escalade ESV Owner Manual - 2011
i-10 INDEX Rotation, Tires . . . . . . . . . . . . . . . . 10-59
Routing, Engine Drive Belt . . . . . 12-3
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . 9-39
SSafety Belts . . . . . . . . . . . . . . . . . . . 3-18
Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34
Extender . . . . . . . . . . . . . . . . . . . . . . 3-34
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . 3-22
Lap Belt . . . . . . . . . . . . . . . . . . . . . . 3-33
Lap-Shoulder Belt . . . . . . . . . . . . 3-27
Reminders . . . . . . . . . . . . . . . . . . . . 5-15
Replacing After a Crash . . . . . . 3-35
Use During Pregnancy . . . . . . . . 3-32
Safety Defects Reporting
Canadian Government . . . . . . 13-17
General Motors . . . . . . . . . . . . . 13-17
U.S. Government . . . . . . . . . . . 13-16
Safety Locks . . . . . . . . . . . . . . . . . . . . 2-8
Safety System Check . . . . . . . . . . 3-34
Satellite Radio . . . . . . . . . . . . . . . . . 7-16
Scheduled Maintenance . . . . . . . 11-2
Scheduling Appointments . . . . . 13-10 Seats
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated and Ventilated Front . . . 3-8
Heated, Rear . . . . . . . . . . . . . . . . . . 3-9
Lumbar Adjustment, Front . . . . . 3-6
Power Adjustment, Front . . . . . . 3-3
Reclining Seatbacks . . . . . . . . . . . 3-6
Second Row . . . . . . . . . . . . . . . . . . 3-10
Third Row Seat . . . . . . . . . . . . . . . 3-14
Second Row Seats . . . . . . . . . . . . 3-10
Secondary Latch System . . . . . 10-79
Securing Child
Restraints . . . . . . . . . . . . . . 3-68, 3-71
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-25
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-13
Service
Accessories and
Modifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-18
Maintenance Records . . . . . . .11-10
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 11-1 Service (cont.)
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-15
Scheduling Appointments . . . 13-10
Servicing the Airbag . . . . . . . . . . . 3-48
Shift Lock Control Function
Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-31
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 9-36
Out of Park . . . . . . . . . . . . . . . . . . . 9-37
Side Blind Zone Alert . . . . . . . . . . 9-56
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 6-9
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-13
StabiliTrak ®
Indicator Light . . . . 5-23
StabiliTrak ®
System . . . . . . . . . . . 9-47
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-30
Starting the Engine . . . . . . . . . . . . 9-33