service schedule CADILLAC ESCALADE ESV 2012 User Guide

Black plate (3,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Service and Maintenance 11-3
Cadillac Premium
Care Maintenance Your vehicle comes with the
Cadillac Premium Care
Maintenance. It is a maintenance
program that covers select
maintenance services during the
first 4 years or 80 000 km
(50,000 mi), whichever comes first. Cadillac Premium Care
Maintenance covers routine
maintenance services, when
scheduled in accordance with the
owner manual, including: .
Oil changes based on the
vehicle's oil life monitor system. .
Tire rotation every 12 000 km
(7,500 mi). .
Engine air cleaner filter
replacement. .
Passenger compartment air filter
replacement. .
Multi ‐ point vehicle inspection
(MPVI) performed by a qualified
technician.
Cadillac requires that all Cadillac
Premium Care Maintenance
services be performed by a Cadillac
authorized service dealer. Maintenance
Schedule Owner Checks and Services At Each Fuel Stop .
Check the engine oil level. See
Engine Oil on page 10 ‑ 7 .
Once a Month .
Check the tire inflation
pressures. See Tire Pressure on
page 10 ‑ 52 . .
Inspect the tires for wear. See
Tire Inspection on page 10 ‑ 57 . .
Check the windshield washer
fluid level. See Washer Fluid on
page 10 ‑ 23 .

Black plate (7,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Service and Maintenance 11-7Footnotes — Maintenance
Schedule Additional Required
Services — Normal
a) Check all fuel and vapor lines
and hoses for proper hook ‐ up,
routing, and condition. Check that
the purge valve, if the vehicle has
one, works properly. Replace as
needed.
b) Or every four years, whichever
comes first. c) Do not directly power wash the
transfer case output seals. High
pressure water can overcome the
seals and contaminate the transfer
case fluid. Contaminated fluid will
decrease the life of the transfer
case and should be replaced.
d) Or every five years, whichever
comes first. See Cooling System on
page 10 ‑ 15 .
e) Or every 10 years, whichever
comes first. Inspect for fraying,
excessive cracking, or damage;
replace, if needed.

Black plate (9,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Service and Maintenance 11-9Footnotes — Maintenance
Schedule Additional Required
Services — Severe
a) Check all fuel and vapor lines
and hoses for proper hook ‐ up,
routing, and condition. Check that
the purge valve, if the vehicle has
one, works properly. Replace as
needed.
b) Or every four years, whichever
comes first.
c) Do not directly power wash the
transfer case output seals. High
pressure water can overcome the
seals and contaminate the transfer
case fluid. Contaminated fluid will
decrease the life of the transfer
case and should be replaced.
d) Or every five years, whichever
comes first. See Cooling System on
page 10 ‑ 15 .
e) Or every 10 years, whichever
comes first. Inspect for fraying,
excessive cracking, or damage;
replace, if needed. Special Application
Services .
Severe Commercial Use
Vehicles Only: Lubricate chassis
components every 5 000 km/
3,000 mi. .
Have underbody flushing service
performed once a year.
Additional
Maintenance and Care Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required. It is recommended
that your dealer perform these
services — their trained dealer
technicians know your vehicle best.
Your dealer can also perform a
thorough assessment with a
multi ‐ point inspection to recommend
when your vehicle may need
attention. The following list is
intended to explain the services and
conditions to look for that may
indicate services are required.

Black plate (16,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
11-16 Service and Maintenance
Maintenance Records After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Date Odometer
Reading Serviced By Maintenance Stamp Services Performed

Black plate (13,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Customer Information 13-13
Scheduling Service
Appointments
(U.S. and Canada) When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair. Courtesy Transportation
Program (U.S. and
Canada) To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “ Limited Warranty and
Owner Assistance Information ”
furnished with each new vehicle
provides detailed warranty coverage
information. Transportation Options Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can offer
one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one-way or round-trip shuttle service
within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of
your dealer's shuttle service, the
expense must be supported by

Black plate (17,1)Cadillac Escalade/Escalade ESV Owner Manual - 2012 - 2nd CRC - 11/29/11
Customer Information 13-17
Service Publications
Ordering Information Service Manuals Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle. Owner Information Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE: $35.00
(U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE: $25.00
(U.S.) plus handling and
shipping fees. Current and Past Models Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday – Friday
8:00 AM – 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.