phone CADILLAC ESCALADE ESV 2019 User Guide

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
152 INSTRUMENTS AND CONTROLS
!:Press to select the display view.
Each press will change the
display view.
D: Lift and hold to brighten the
display. Press and hold to dim the
display. Continue to hold to turn the
display off.
The HUD image will automatically
dim and brighten to compensate for
outside lighting. The HUD brightness
control can also be adjusted as
needed.
The HUD image can temporarily light
up depending on the angle and
position of sunlight on the HUD
display. This is normal.
Polarized sunglasses could make the
HUD image harder to see.
Head-Up Display (HUD) Rotation
Option
This feature allows for adjusting the
angle of the HUD image.
Press SEL on the steering wheel
controls while Head-up Display
Rotation is highlighted to enter Adjust
Mode. Press
yorzto adjust the angle of the HUD display. Press
Sor
Tto highlight OK, then press SEL to
save the setting. CANCEL can also be
selected to cancel the setting. The
vehicle must be in P (Park). See
Instrument Cluster 0133.
HUD Views
There are four views in the HUD.
Some vehicle information and vehicle
messages or alerts may be displayed
in any view.
Metric
English Speed View :
This displays digital
speed in English or metric units,
speed limit, vehicle ahead indicator,
Lane Departure Warning/Lane Keep
Assist, and Adaptive Cruise Control
and set speed. Some information only
appears on vehicles that have these
features, and when they are active.
Metric
English
Audio/Phone View : This displays
digital speed, indicators from speed
view along with audio/phone
information. The current radio station,
media type, and incoming calls will be
displayed.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
INSTRUMENTS AND CONTROLS 153
All HUD views may briefly display
audio information when the driver
uses the steering wheel controls to
adjust the audio settings appearing in
the instrument cluster.
Incoming phone calls appearing in the
instrument cluster may also display in
any HUD view.
Metric
English
Navigation View : This displays
digital speed, indicators from speed
view along with Turn-by-Turn
Navigation information in some vehicles. The compass heading is
displayed when navigation routing is
not active.
Navigation Turn-by-Turn Alerts
shown in the instrument cluster may
also be displayed in any HUD view.
Metric
English
Performance View : This displays
digital speed, indicators from speed
view along with rpm reading,
transmission positions, and gear shift
indicator (if equipped).
Care of the HUD
Clean the inside of the windshield to
remove any dirt or film that could
reduce the sharpness or clarity of the
HUD image.
Clean the HUD lens with a soft cloth
sprayed with glass cleaner. Wipe the
lens gently, then dry it.
HUD Troubleshooting
If you cannot see the HUD image
when the ignition is on, check that:
. Nothing is covering the HUD lens.
. The HUD brightness setting is not
too dim or too bright.
. The HUD is adjusted to the proper
height.
. Polarized sunglasses are not worn.
. The windshield and HUD lens are
clean.
If the HUD image is not correct,
contact your dealer.
The windshield is part of the HUD
system. See Windshield Replacement
0 298.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
160 INSTRUMENTS AND CONTROLS
Remote Unlock Light Feedback
When on, the exterior lamps will flash
when unlocking the vehicle with the
RKE transmitter.
Select Off or Flash Lights.
Remote Lock Feedback
This allows selection of what type of
feedback is given when locking the
vehicle with the RKE transmitter.
Select Off, Lights and Horn, Lights
Only, or Horn Only.
Remote Door Unlock
This allows selection of which doors
will unlock when pressing
Kon the
RKE transmitter.
Select All Doors or Driver Door.
Remote Start Auto Cool Seats
If equipped and turned on, this
feature will turn the cooled seats on
when using remote start on
warm days.
Select Off or On. Remote Start Auto Heat Seats
If equipped and turned on, this
feature will turn the heated seats on
when using remote start on cold days.
Select Off or On.
Remote Window Operation
This allows the windows to be opened
when pressing
Kon the RKE
transmitter. See Remote Keyless Entry
(RKE) System Operation 028.
Select Off or On.
Passive Door Unlock
This allows the selection of what
doors will unlock when using the
button on the driver door to unlock
the vehicle.
Select All Doors or Driver Door.
Passive Door Lock
This allows passive locking to be
turned on or off and selects feedback.
See Remote Keyless Entry (RKE) System
Operation 028.
Select Off, On with Horn Chirp, or On. Remote Left in Vehicle Alert
This feature sounds an alert when the
RKE transmitter is left in the vehicle.
This menu also enables Remote No
Longer in Vehicle Alert.
Select Off or On.
Bluetooth
Select and the following may display:
.
Pair New Device
. Device Management
. Ringtones
. Voice Mail Numbers
. Text Message Alerts
Pair New Device
Select to pair a new device. See
“Pairing” under“Bluetooth
(Infotainment Controls)” in the
infotainment manual.
Device Management
Select to connect to a different phone
source, disconnect a phone, or delete
a phone.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
INSTRUMENTS AND CONTROLS 161
Ringtones
Select to change the ring tone for the
specific phone. The phone does not
need to be connected to change the
ring tone.
Voice Mail Numbers
This feature displays the voice mail
number for all connected phones. To
change the voice mail number, select
EDIT. Type a new number, then
select SAVE.
Text Message Alerts
This feature allows text messages to
be received. See“Text Messaging”
under “Phone ”in the infotainment
manual.
Select Off or On.
Apple CarPlay
Select and the following may display:
. Apple CarPlay
. Manage Apple CarPlay Devices Apple CarPlay
This feature allows Apple devices to
be connected to the infotainment
system through a USB port.
Select Off or On.
Manage Apple CarPlay Devices
Select to manage Apple devices. Apple
CarPlay must be on for this feature to
be accessed.
Android Auto
Select and the following may display:
.
Android Auto
. Manage Android Auto Devices
Android Auto
This feature allows Android devices to
be connected to the infotainment
system through a USB port.
Select Off or On.
Manage Android Auto Devices
Select to manage Android devices.
Android Auto must be on for this
feature to be accessed.
Voice
Select and the following may display:
. Confidence Threshold
. Prompt Length
. Audio Feedback Speed
. Display “What Can I Say?” Tips
Confidence Threshold
This feature allows the adjustment of
the sensitivity of the speech
recognition system.
Select Confirm More or Confirm Less.
Prompt Length
This feature adjusts the voice prompt
length.
Select Short or Long.
Audio Feedback Speed
This feature adjusts the audio
feedback speed.
Select Slow, Medium, or Fast.
Display “What Can I Say?” Tips
This feature gives voice
command tips.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
164 INSTRUMENTS AND CONTROLS
Make sure the hand-held transmitter
has a new battery for quicker and
more accurate transmission of the
radio-frequency signal.
Programming the Universal
Remote System
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S.A, Canada, or Puerto
Rico, international rates will apply and
may differ based on landline or mobile
phone.
Programming involves time-sensitive
actions, and may time out causing the
procedure to be repeated.
To program up to three devices:1. Hold the end of the hand-held transmitter about 3 to 8 cm (1 to
3 in) away from the Universal
Remote system buttons with the
indicator light in view. The
hand-held transmitter was
supplied by the manufacturer of
the garage door opener receiver. 2. At the same time, press and hold
both the hand-held transmitter
button and one of the three
Universal Remote system
buttons to be used to operate the
garage door. Do not release either
button until the indicator light
changes from a slow to a rapid
flash. Then release both buttons.
Some garage door openers may
require substitution of Step 2
with the procedure under “Radio
Signals for Some Gate Operators”
later in this section.
3. Press and hold the newly programmed Universal Remote
system button for five seconds
while watching the indicator
light and garage door activation.
.If the indicator light stays on
continuously or the garage
door moves when the button
is pressed, then programming
is complete. There is no need
to complete Steps 4–6.
. If the indicator light does not
come on or the garage door
does not move, a second button press may be
required. For a second time,
press and hold the newly
programmed button for
five seconds. If the light stays
on or the garage door moves,
programming is complete.
. If the indicator light blinks
rapidly for two seconds, then
changes to a solid light and
the garage door does not
move, continue with
programming Steps 4–6.
Learn or Smart Button
4. After completing Steps 1–3, locate the Learn or Smart button
inside the garage on the garage
door opener receiver. The name
and color of the button may vary
by manufacturer.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
INSTRUMENTS AND CONTROLS 165
5. Press and release the Learn orSmart button. Step 6 must be
completed within 30 seconds of
pressing this button.
6. Inside the vehicle, press and hold the newly programmed Universal
Remote system button for
two seconds, then release it.
If the garage door does not move
or the lamp on the garage door
opener receiver does not flash,
press and hold the same button
a second time for two seconds,
then release it. Again, if the door
does not move or the garage
door lamp does not flash, press
and hold the same button a third
time for two seconds, then
release it.
The Universal Remote system should
now activate the garage door.
Repeat the process for programming
the two remaining buttons.
Radio Signals for Some Gate
Operators
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed outside the U.S.A, Canada, or Puerto
Rico, international rates will apply and
may differ based on landline or mobile
phone.
Some radio-frequency laws and gate
operators require transmitter signals
to time out or quit after several
seconds of transmission. This may not
be long enough for the Universal
Remote system to pick up the signal
during programming.
If the programming did not work,
replace Step 2 under
“Programming
the Universal Remote System ”with
the following:
Press and hold the Universal Remote
system button while pressing and
releasing the hand-held transmitter
button every two seconds until the
signal has been successfully accepted
by the Universal Remote system. The
Universal Remote system indicator
light will flash slowly at first and then
rapidly. Proceed with Step 3 under
“Programming the Universal Remote
System ”to complete.
Universal Remote System
Operation
Using the Universal Remote
System
Press and hold the appropriate
Universal Remote system button for at
least one-half second. The indicator
light will come on while the signal is
being transmitted.
Erasing Universal Remote
System Buttons
Erase all programmed buttons when
vehicle ownership is terminated.
To erase:
1. Press and hold the two outside buttons until the indicator light
begins to flash. This should take
about 10 seconds.
2. Release both buttons.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
INFOTAINMENT SYSTEM 175
Infotainment System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . . . . 175
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
Rear Seat Entertainment (RSE), and
voice or speech recognition,
if equipped. It also includes
information on settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise
in the vehicle’s interior. ANC requires
the factory-installed audio system,
radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your dealer
if related aftermarket equipment is
installed.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
186 DRIVING AND OPERATING
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 255
Trailer Towing
General Towing Information . . . . 255
Driving Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 255
Trailer Towing . . . . . . . . . . . . . . . . . . . . 260
Towing Equipment . . . . . . . . . . . . . . . 265
Trailer Sway Control (TSC) . . . . . . 273
Conversions and Add-Ons
Add-On Electrical Equipment . . . 275
Driving Information
Distracted Driving
Distraction comes in many forms and
can take your focus from the task of
driving. Exercise good judgment and
do not let other activities divert your
attention away from the road. Many
local governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep your
eyes on the road, keep your hands on
the steering wheel, and focus your
attention on driving.
. Do not use a phone in demanding
driving situations. Use a
hands-free method to place or
receive necessary phone calls.
. Watch the road. Do not read, take
notes, or look up information on
phones or other electronic devices.
. Designate a front seat passenger
to handle potential distractions. .
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings. Program
all trip information into any
navigation device prior to driving.
. Wait until the vehicle is parked to
retrieve items that have fallen to
the floor.
. Stop or park the vehicle to tend to
children.
. Keep pets in an appropriate carrier
or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
DRIVING AND OPERATING 187
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means“always
expect the unexpected.” The first step
in driving defensively is to wear the
seat belt. See Seat Belts077.
. Assume that other road users
(pedestrians, bicyclists, and other
drivers) are going to be careless
and make mistakes. Anticipate
what they might do and be ready.
. Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even a
small amount of alcohol. You can
have a serious —or even fatal —
collision if you drive after drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.
Control of a Vehicle
Braking, steering, and accelerating are
important factors in helping to control
a vehicle while driving.
Braking
Braking action involves perception
time and reaction time. Deciding to
push the brake pedal is perception
time. Actually doing it is
reaction time. Average driver reaction time is about
three-quarters of a second. In that
time, a vehicle moving at 100 km/h
(60 mph) travels 20 m (66 ft), which
could be a lot of distance in an
emergency.
Helpful braking tips to keep in mind
include:
.
Keep enough distance between
you and the vehicle in front
of you.
. Avoid needless heavy braking.
. Keep pace with traffic.
If the engine ever stops while the
vehicle is being driven, brake normally
but do not pump the brakes. Doing so
could make the pedal harder to push
down. If the engine stops, there will
be some power brake assist but it will
be used when the brake is applied.
Once the power assist is used up, it
can take longer to stop and the brake
pedal will be harder to push.

Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12460268) - 2019 - crc - 9/14/18
CUSTOMER INFORMATION 377
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 377
Customer Assistance Offices . . . . 379
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 379
Online Owner Center . . . . . . . . . . . . . 380
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 380
Roadside Service . . . . . . . . . . . . . . . . . 381
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 383
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 383
Collision Damage Repair . . . . . . . . . 384
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 386
Radio Frequency Statement . . . . . 387
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 387
Reporting Safety Defects to the Canadian Government . . . . . . . . . 387 Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 388
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Event Data Recorders . . . . . . . . . . . . 389
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Infotainment System . . . . . . . . . . . . . 390
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.
STEP TWO : If after contacting a
member of dealership management, it
appears your concern cannot be
resolved by your dealership without