CADILLAC ESCALADE EXT 2002 2.G Owners Manual

7-22 Fuel System Inspection
Inspect the complete fuel system for damage or leaks.
Engine Cooling System Inspection
Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed. Clean the
outside of the radiator and air conditioning condenser.
To help ensure proper operation, a pressure test of the
cooling system and pressure cap is recommended at
least once a year.
Transfer Case and Front Axle
(All-Wheel Drive) Inspection
Every 12 months or at engine oil change intervals,
check front axle and transfer case and add lubricant
when necessary. A fluid loss could indicate a problem;
check and have it repaired, if needed. Check vent hose
at transfer case for kinks and proper installation.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook
-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and
rotors for surface condition. Inspect other brake parts,
including calipers, parking brake, etc. You may need to
have your brakes inspected more often if your driving
habits or conditions result in frequent braking.

7-23
Part D: Recommended Fluids
and Lubricants
Fluids and lubricants identified below by name,
part number or specification may be obtained from
your dealer.
USAGE
FLUID/LUBRICANT
Engine OilEngine oil with the American
Petroleum Institute Certified
for Gasoline Engines starburst
symbol of the proper viscosity.
To determine the preferred
viscosity for your vehicle's engine,
see ªEngine Oilº in the Index.
Engine Coolant50/50 mixture of clean,
drinkable water and use only
GM Goodwrench

DEX-COOL

or Havoline
DEX-COOL

Coolant. See ªEngine Coolantº
in the Index.
USAGEFLUID/LUBRICANT
Hydraulic
Brake SystemDelco Supreme 11
Brake Fluid
(GM Part No. 12377967 or
equivalent DOT
-3 brake fluid).
Windshield
Washer SolventGM Optikleen
Washer Solvent
(GM Part No. 1051515)
or equivalent.
Power Steering
SystemGM Power Steering Fluid
(GM Part No. 1052884
- 1 pint,
1050017
- 1 quart, or equivalent).
Automatic
TransmissionDEXRON
-III Automatic
Transmission Fluid.
Key Lock
CylindersMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Chassis
LubricationChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements of
NLGI # 2, Category LB or GC
-LB.

7-24
USAGEFLUID/LUBRICANT
Front and
Rear AxleSAE 75W-90 Synthetic Axle
Lubricant (GM Part No. 12378261)
or equivalent meeting GM
Specification 9986115.
Transfer CaseDEXRON
-III Automatic
Transmission Fluid.
Front Axle
Propshaft SplineSpline Lubricant, Special Lubricant
(GM Part No. 12345879) or
lubricant meeting requirements
of GM 9985830.
Hood HingesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
USAGEFLUID/LUBRICANT
Outer Tailgate
Handle Pivot
PointsMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Weatherstrip
ConditioningDielectric Silicone Grease
(GM Part No. 12345579
or equivalent).
Weatherstrip
SqueaksSynthetic Grease with Teflon,
Superlube
(GM Part
No. 12371287 or equivalent).

7-25
Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service in the
boxes provided after the maintenance interval. Any additional information from ªOwner Checks and Servicesº or
ªPeriodic Maintenanceº can be added on the following record pages. Also, you should retain all maintenance receipts.
Your owner information portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

7-26
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED

8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Cadillac if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-3 Customer Assistance for Text Telephone
(TTY) Users
8
-4 Customer Assistance Offices
8
-5 GM Mobility Program for Persons
with Disabilities
8
-5 Roadside Service
8
-7 Roadside Service for the Hearing or
Speech Impaired8
-8 Courtesy Transportation
8
-8 Transportation Options
8
-10 Warranty Information
8
-10 Reporting Safety Defects to the
United States Government
8
-11 Reporting Safety Defects to the
Canadian Government
8
-11 Reporting Safety Defects to
General Motors

8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction,
the following steps should be taken:STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of dealership
management, it appears your concern cannot be resolved
by the dealership without further help, contact the Cadillac
Customer Assistance Center, 24 hours a day, by calling
1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage

8-3
When contacting Cadillac, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first if
you have a concern.
STEP THREE -- Both General Motors and your
dealer are committed to making sure you are
completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you
should file with the GM/BBB Auto Line Program to
enforce any additional rights you may have. Canadian
owners refer to your Warranty and Owner Assistance
Information booklet for information on the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Cadillac by dialing: 1
-800-833-CMCC (2622).
(TTY users in Canada can dial 1
-800-263-3830.)

8-4
Customer Assistance Offices
Cadillac encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes to
write to Cadillac, the letter should be addressed to
Cadillac's Customer Assistance Center.
United States
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
1-800-458-8006
1-800-833-2622 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
From:
Puerto Rico: 1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands: 1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-882-1112
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52 - 53 29 0 800

8-5
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to $1,000
toward aftermarket driver
or passenger adaptive
equipment you may require
for your vehicle (hand
controls, wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1
-800-323-9935.
Text telephone (TTY) users, call 1
-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1
-800-GM-DRIVE (463-7483) for details.
When calling from outside Canada, please dial
1
-905-644-3063. All TTY users call 1-800-263-3830.
Roadside Service
Cadillac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner with the advantage of contacting a Cadillac
advisor and, where available, a Cadillac trained dealer
technician who can provide on
-site service.
Each technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts and
tools required to handle most roadside repairs.
Cadillac Roadside Service
can be reached by dialing
1
-800-882-1112, 24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty
-covered situation and for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available only in the United States and Canada.