service CADILLAC ESCALADE EXT 2004 2.G Owners Manual

Cadillac Owner PrivilegesŸ
Roadside Service provides several Cadillac Owner
PrivilegesŸ at ªno charge,º throughout yourCadillac
Warranty Period ± 48 months/50,000 miles (80 000 km).
Emergency Road Service is performed on site for the
following situations:
·Towing Service
·Battery Jump Starting
·Lock Out Assistance
·Fuel Delivery
·Flat Tire Change (Covers change only)
·Trip Interruption ± If your trip is interrupted due to a
warranty failure, incidental expenses may be
reimbursed during the 48 months/50,000 miles
(80 000 km) warranty period. Items covered
are hotel, meals and rental car.
Roadside Service Availability
Wherever you drive in the United States or Canada, an
advisor is available to assist you over the phone. A
dealer technician, if available, can travel to your location
within a 30 mile (50 km) radius of a participating
Cadillac dealership. If beyond this radius, we will
arrange to have your car towed to the nearest Cadillac
dealership.
Reaching Roadside Service
Dial the toll-free Roadside Service number:
1-800-882-1112. An experienced Roadside Service
Advisor will assist you and request the following
information:
·A description of the problem
·Name, home address, home telephone number
·Location of your Cadillac and number you are
calling from
·The model year, Vehicle Identi®cation
Number (VIN), mileage and date of delivery
Roadside Service for the Hearing or
Speech Impaired
Roadside Service is prepared to assist owners who
have hearing difficulties or are speech impaired. Cadillac
has installed special telecommunication devices
called Text Telephone (TTY) in the Roadside
Service Center.
Any customer who has access to a (TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-888-889-2438 ± daily, 24 hours.
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Courtesy Transportation
Cadillac has always exempli®ed quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Cadillac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (®ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (®ve day maximum) may be
available. Claim amounts should re¯ect actual costs and
be supported by original receipts.
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Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $40 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer.Please contact you dealer for speci®c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle's
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for
airbag deployment and, if so equipped, to provide
anti-lock braking and to help the driver control the
vehicle in difficult driving situations.
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Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash or near crash
event by computer systems commonly called event
data recorders (EDR).
In a crash or near crash event, computer systems, such
as the Airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, seat belt usage, airbag readiness, airbag
performance data, and the severity of a collision. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
·with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
·in response to an official request of police or similar
government office,
·as part of GM's defense of litigation through the
discovery process, or
·as required by law.
In addition, once GM collects or receives data, GM may
·use the data for GM research needs,
·make it available for research where appropriate
con®dentiality is to be maintained and need is
shown, or
·share summary data which is not tied to a speci®c
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar, please check
the OnStar subscription service agreement or manual for
information on its operations and data collection.
7-9

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments and speci®cations for GM
transmissions, transaxles and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
Owner's Manual
RETAIL SELL PRICE: $25.00
7-11

Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General
Motors....................................................7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Service.......................................... 7-5
Service Publications Ordering Information........7-11
D
Daytime Running Lamps..................................3-17
Defensive Driving............................................. 4-2
Defogging and Defrosting.................................3-31
Delayed Locking............................................... 2-9
Doing Your Own Service Work........................... 5-3
Dome Lamps.................................................3-19Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-12
Driver
Position, Safety Belt.....................................1-14
DRIVER DOOR AJAR.....................................3-64
Driver Information Center (DIC).........................3-49
DIC Operation and Displays..........................3-49
DIC Warnings and Messages........................3-60
Driving
At Night.....................................................4-31
City...........................................................4-35
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-36
Hill and Mountain Roads..............................4-38
In Rain and on Wet Roads...........................4-32
Winter........................................................4-40
Driving Across an Incline..................................4-27
Driving Downhill..............................................4-25
Driving in Mud, Sand, Snow or Ice....................4-29
Driving in Water..............................................4-30
5

Driving On Grades..........................................4-63
Driving on Off-Road Hills.................................4-22
Driving on Snow or Ice....................................4-41
Driving Through Deep Standing Water...............4-34
Driving Through Flowing Water.........................4-34
Driving Uphill..................................................4-23
Driving with a Trailer.......................................4-61
DVD
Cleaning the Video Screen..........................3-102
Distortion....................................................3-99
Rear Seat Entertainment System...................3-83
DVD Player....................................................3-83
E
Easy Exit Seat...............................................2-74
Electrical System
Add-On Equipment.....................................5-111
Fuses and Circuit Breakers.........................5-111
Power Windows and Other Power
Options.................................................5-111
Windshield Wiper Fuses.............................5-111
Emissions Inspection and Maintenance
Programs...................................................3-46Engine
Air Cleaner/Filter.........................................5-16
Battery.......................................................5-41
Check and Service Engine Soon Light............3-44
Coolant......................................................5-22
Coolant Heater............................................2-32
Coolant Temperature Gage...........................3-42
Engine Compartment Overview......................5-10
Exhaust.....................................................2-41
Fan Noise..................................................5-34
Oil .............................................................5-11
Overheating................................................5-26
Starting......................................................2-31
ENGINE COOLANT HOT.................................3-61
Engine Oil Additives........................................5-14
ENGINE OVERHEATED..................................3-61
Entertainment System
Cleaning the Video Screen..........................3-102
DVD Distortion............................................3-99
Entry Lighting.................................................3-19
Environmental Concerns..................................4-19
Erasing HomeLink
žButtons..............................2-53
Event Data Records (EDR)................................ 7-8
Exit Lighting...................................................3-19
Extender, Safety Belt.......................................1-27
Exterior Lamps...............................................3-15
6

M
Maintenance and Cleaning...............................2-67
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-9
At Least Once a Month................................6-10
At Least Once a Year..................................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-8
Maintenance Record....................................6-16
Maintenance Requirements............................. 6-2
Normal Maintenance Replacement Parts.........6-15
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-64
Making Turns.................................................4-62
Malfunction Indicator Light................................3-44
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-73Message
DIC Warnings and Messages........................3-60
Mexico, Central America and Caribbean Islands/
Countries (Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance....................... 7-4
Midgate.........................................................2-13
Midgate Drain Grate Removal and Cleaning.......2-70
Midgate Operation...........................................2-14
Mirrors
Automatic Dimming Rearview with OnStar
ž,
Compass and Temperature Display.............2-43
Outside Automatic Dimming Mirror with Curb
View Assist.............................................2-47
Outside Convex Mirror.................................2-46
Outside Heated Mirrors................................2-47
Outside Power Mirrors..................................2-45
MyGMLink.com................................................ 7-3
N
Navigation/Radio System..................................3-82
New Vehicle Break-In......................................2-29
Normal Maintenance Replacement Parts............6-15
10

O
Odometer......................................................3-35
Off-Road Recovery..........................................4-14
Oil
Engine.......................................................5-11
Pressure Gage............................................3-46
OIL LIFE RESET............................................3-60
OIL PRESSURE LOW.....................................3-60
Older Children, Restraints................................1-28
Online Owner Center........................................ 7-3
OnStar
žPersonal Calling.................................2-49
OnStaržServices............................................2-48
OnStaržSteering Wheel Controls......................2-49
OnStaržSystem.............................................2-48
OnStaržVirtual Advisor....................................2-49
Operating Your All-Wheel-Drive Vehicle Off
Paved Roads..............................................4-17
Other Warning Devices...................................... 3-6
Outlet Adjustment............................................3-32
Outside
Automatic Dimming Mirror with Curb View
Assist.....................................................2-47
Convex Mirror.............................................2-46
Heated Mirrors............................................2-47
Power Mirrors.............................................2-45
Overheated Engine Protection
Operating Mode..........................................5-26Overseas ± Customer Assistance........................ 7-4
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
Owner's Information........................................7-11
P
Park Aid........................................................3-20
Park (P)
Shifting Into................................................2-38
Shifting Out of............................................2-40
Parking
Assist........................................................3-20
Brake........................................................2-37
Over Things That Burn.................................2-41
Parking on Hills..............................................4-63
Passenger Air Bag Indicator.............................2-45
Passenger Air Bag Status Indicator...................3-36
PASSENGER DOOR AJAR..............................3-65
Passenger Sensing System..............................1-56
Passing.................................................4-14, 4-62
Passlock
ž......................................................2-29
Personalization Button.....................................3-53
Personalization, Climate Controls......................3-32
Plan Ahead When Possible................................ 7-7
Playing a Cassette Tape..................................3-77
Playing a CD.................................................3-79
Playing the Radio...........................................3-69
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