service CADILLAC ESCALADE EXT 2009 3.G Owners Manual

Trip Interruption Benets and Assistance:
Pre-authorization, original detailed receipts, and a
copy of the repair orders are required. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor
for repairs not covered by the warranty are
the owner responsibility.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
Courtesy Transportation
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain, and
hybrid specic warranties in both the U.S. and Canada.
Several courtesy transportation options are available
to assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
8-9

Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of
your daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer’s shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for a warranty
repair. If you obtain a rental vehicle on your own, please
see your dealer for the maximum number of days
allowed and the allowance per rental day. Rental
reimbursement must be supported by original receipts.
This requires that you sign and complete a rental
agreement and meet state, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage, or rental
usage beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specic information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
8-10

Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage. There
are signicant differences in the quality of coverage
afforded by various insurance policy terms. Many
insurance policies provide reduced protection to your
GM vehicle by limiting compensation for damage repairs
by using aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend that
you assure your vehicle will be repaired with GM
original equipment collision parts. If such insurance
coverage is not available from your current insurance
carrier, consider switching to another insurance carrier.
If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
Try to relax and then check to make sure you are
all right. If you are uninjured, make sure that no
one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your
vehicle only if its position puts you in danger or you
are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Service on page 8-7for
more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from
the tow truck operator or write down the driver’s
name, the service’s name, and the phone number.
8-12

Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1-888-446-2000, or write:
Canadian Cadillac Customer Communication Centre,
CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
8-15

ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example,
your vehicle uses computer modules to monitor and
control engine and transmission performance, to monitor
the conditions for airbag deployment and deploy
airbags in a crash and, if so equipped, to provideantilock braking to help the driver control the vehicle.
These modules may store data to help your
dealer/retailer technician service your vehicle. Some
modules may also store data about how you operate the
vehicle, such as rate of fuel consumption or average
speed. These modules may also retain the owner’s
personal preferences, such as radio pre-sets, seat
positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed. The
EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
How various systems in your vehicle were operating
Whether or not the driver and passenger safety
belts were buckled/fastened
How far, if at all, the driver was pressing the
accelerator and/or brake pedal
How fast the vehicle was traveling
8-16

This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is
recorded by the EDR under normal driving conditions
and no personal data (e.g., name, gender, age,
and crash location) is recorded. However, other parties,
such as law enforcement, could combine the EDR
data with the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have
access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by
law. Data that GM collects or receives may also be used
for GM research needs or may be made available to
others for research purposes, where a need is shown
and the data is not tied to a specic vehicle or
vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-56in this
manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
8-17

A
Accessories and Modications............................ 6-3
Accessory Power Outlets.................................3-20
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-67
Additives, Fuel................................................. 6-7
Add-On Electrical Equipment...........................6-103
Adjustable Throttle and Brake Pedal..................2-34
Air Cleaner/Filter, Engine.................................6-19
Air Conditioning..............................................3-22
Airbag
Passenger Status Indicator...........................3-31
Readiness Light..........................................3-30
Airbag System................................................1-53
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-67
How Does an Airbag Restrain?......................1-59
Passenger Sensing System...........................1-61
Servicing Your Airbag-Equipped Vehicle..........1-67
What Makes an Airbag Inate?......................1-59
What Will You See After an Airbag Inates?....1-60
When Should an Airbag Inate?....................1-58
Where Are the Airbags?...............................1-56
All-Wheel Drive...............................................6-45
All-Wheel-Drive (AWD) System........................... 5-9
Analog Clock..................................................3-22
Antenna, Fixed Mast.......................................3-90
Antenna, XM™ Satellite Radio Antenna
System......................................................3-90Antilock Brake System (ABS)............................. 5-5
Antilock Brake, System Warning Light................3-34
Appearance Care
Aluminum or Chrome-Plated Wheels.............6-100
Care of Safety Belts....................................6-97
Chemical Paint Spotting..............................6-101
Cleaning Exterior Lamps/Lenses....................6-98
Fabric/Carpet..............................................6-95
Finish Care.................................................6-98
Finish Damage..........................................6-101
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................6-96
Interior Cleaning..........................................6-94
Leather......................................................6-96
Sheet Metal Damage..................................6-101
Speaker Covers..........................................6-96
Tires........................................................6-100
Underbody Maintenance.............................6-101
Washing Your Vehicle...................................6-97
Weatherstrips..............................................6-97
Windshield and Wiper Blades........................6-99
Wood Panels..............................................6-96
Appointments, Scheduling Service....................... 8-9
Ashtray.........................................................3-21
Audio System.........................................3-66, 4-57
Audio Steering Wheel Controls......................3-88
Fixed Mast Antenna.....................................3-90
Radio Reception..........................................3-89
Rear Seat Audio (RSA)................................3-85
1

Customer Assistance Information (cont.)
Reporting Safety Defects to the United States
Government............................................8-14
Roadside Service.......................................... 8-7
Service Publications Ordering Information........8-15
D
Database Coverage Explanations......................4-56
Daytime Running Lamp...................................3-17
Defensive Driving............................................. 5-2
Delayed Locking............................................... 2-9
DIC Compass.................................................3-46
Doing Your Own Service Work........................... 6-4
Dome Lamp Override......................................3-19
Dome Lamps .................................................3-19
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-9
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-10
Driver Information Center (DIC).........................3-41
DIC Operation and Displays..........................3-42
DIC Vehicle Customization............................3-56
DIC Warnings and Messages........................3-48Driving
At Night.....................................................5-24
Before a Long Trip......................................5-25
Defensive..................................................... 5-2
Drunken....................................................... 5-3
Highway Hypnosis.......................................5-26
Hill and Mountain Roads..............................5-26
In Rain and on Wet Roads...........................5-24
Off-Road ....................................................5-12
Recovery Hooks..........................................5-30
Rocking Your Vehicle to Get it Out.................5-29
Winter........................................................5-27
Driving for Better Fuel Economy......................... 5-2
Dual Automatic Climate Control System.............3-22
DVD
Rear Seat Entertainment System...................3-77
E
EDR .............................................................8-16
Electrical System
Add-On Equipment.....................................6-103
Center Instrument Panel Fuse Block.............6-106
Fuses and Circuit Breakers.........................6-103
Instrument Panel Fuse Block.......................6-104
Power Windows and Other Power Options....6-103
Underhood Fuse Block...............................6-107
Windshield Wiper Fuses.............................6-103
4

Electronic Immobilizer
PASS-Key®III+...........................................2-29
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-29
Engine
Air Cleaner/Filter.........................................6-19
Check and Service Engine Soon Lamp...........3-36
Coolant......................................................6-26
Coolant Heater............................................2-34
Coolant Temperature Gage...........................3-35
Drive Belt Routing.......................................7-16
Engine Compartment Overview......................6-14
Exhaust.....................................................2-45
Fan Noise..................................................6-33
Oil .............................................................6-15
Oil Life System...........................................6-18
Overheated Protection Operating Mode...........6-33
Overheating................................................6-30
Starting......................................................2-32
Entry/Exit Lighting...........................................3-19
Event Data Recorders.....................................8-16
Extender, Safety Belt.......................................1-31
Exterior Cargo Lamps......................................3-18
Exterior Lamps...............................................3-13
F
Features
Memory ....................................................... 1-7
Filter
Engine Air Cleaner......................................6-19
Finish Damage.............................................6-101
Fixed Mast Antenna........................................3-90
Flashers, Hazard Warning.................................. 3-5
Flash-to-Pass................................................... 3-8
Flat Tire........................................................6-76
Flat Tire, Changing.........................................6-77
Flat Tire, Storing.............................................6-90
Fluid
Automatic Transmission................................6-21
Power Steering...........................................6-33
Windshield Washer......................................6-34
Fog Lamp
Fog ...........................................................3-18
Fog Lamp Light..............................................3-40
Front Axle......................................................6-47
Fuel............................................................... 6-5
Additives...................................................... 6-7
California Fuel.............................................. 6-6
Driving for Better Economy............................. 5-2
E85 (85% Ethanol)........................................ 6-8
Filling a Portable Fuel Container....................6-11
5

Locks
Delayed Locking........................................... 2-9
Door ........................................................... 2-9
Lockout Protection.......................................2-11
Power Door .................................................. 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-10
Loss of Control...............................................5-11
Lower Anchors and Tethers for Children.............1-41
Luggage Carrier..............................................2-66
Lumbar
Power Controls............................................. 1-4
M
Magnetic Ride Control....................................... 5-9
Maintenance Schedule
Additional Required Services........................... 7-6
At Each Fuel Fill........................................... 7-9
At Least Once a Month................................7-10
At Least Once a Year..................................7-10
Introduction.................................................. 7-2
Maintenance Footnotes.................................. 7-7
Maintenance Record....................................7-17
Maintenance Replacement Parts....................7-15
Maintenance Requirements............................. 7-2
Owner Checks and Services........................... 7-9Maintenance Schedule (cont.)
Recommended Fluids and Lubricants.............7-13
Scheduled Maintenance................................. 7-4
Using.......................................................... 7-3
Your Vehicle and the Environment................... 7-2
Malfunction Indicator Lamp...............................3-36
Maps ............................................................4-14
Memory Features............................................. 1-7
Message
DIC Warnings and Messages........................3-48
Midgate
®.......................................................2-11
Mirrors
Automatic Dimming Rearview........................2-47
Manual Rearview Mirror................................2-47
Outside Convex Mirror.................................2-49
Outside Heated Mirrors................................2-49
Outside Power Foldaway Mirrors....................2-47
Park Tilt.....................................................2-48
MyGMLink.com................................................ 8-4
N
Navigation.................................................4-2, 4-4
Using the System........................................4-11
Navigation System, Privacy..............................8-17
New Vehicle Break-In......................................2-31
8