service schedule CADILLAC ESCALADE EXT 2010 3.G User Guide

At your General Motors dealer/retailer, you can be
certain that you will receive the highest level of service
available. Your dealer/retailer has specially trained
service technicians, uses genuine GM replacement
parts, as well as, up to date tools and equipment to
ensure fast and accurate diagnostics.
The proper replacement parts, fluids, and lubricants to
use are listed inRecommended Fluids and Lubricants
on page 8‑10andMaintenance Replacement Partson
page 8‑12. We recommend the use of genuine parts
from your dealer/retailer.
Rotation of New Tires
To maintain ride, handling, and performance of the
vehicle, it is important that the first rotation service for
new tires be performed when they have 8 000 to
13 000 km (5,000 to 8,000 miles). See Tire Inspection
and Rotation on page 7‑70.
Scheduled Maintenance
When the Change Engine Oil Soon
Message Displays
Change engine oil and filter. See Engine Oilon
page 7‑15. An Emission Control Service.
When the Change Engine Oil Soon message displays,
service is required for the vehicle as soon as possible,
within the next 1 000 km/600 miles. If driving under the
best conditions, the engine oil life system might not
indicate the need for vehicle service for more than a
year. The engine oil and filter must be changed at least
once a year and the oil life system must be reset.
Your dealer/retailer has trained service technicians
who will perform this work and reset the system. If the
engine oil life system is reset accidentally, service the
vehicle within 5 000 km/3,000 miles since the last
service. Reset the oil life system whenever the oil is
changed. See Engine Oil Life System on page 7‑18.
When the Change Engine Oil Soon message displays,
certain services, checks, and inspections are required.
8-3

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
Reading Serviced By Maintenance Stamp Services Performed
8-14

Online Owner Center
Online Owner Center (U.S.)—
www.gmownercenter.com/cadillac
Information and services customized for your
specific vehicle —all in one convenient place.
.Digital owner manual, warranty information,
and more
.Online service and maintenance records
.Find Cadillac dealers for service nationwide
.Exclusive privileges and offers
.Recall notices for your specific vehicle
.OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Cadillac −www.cadillac.com
Cadillac Merchandise —www.cadillaccollection.com
Help Center —www.cadillac.com/helpcenter
.FAQ
.Contact Us
My GM Canada (Canada) —www.gm.ca
My GM Canada is a password-protected section
of www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
.My Showroom: Find and save information on
vehicles and current offers in your area.
.My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM dealers/retailers.
.My Driveway: Access quick links to parts and
service estimates, check trade-in values,
or schedule a service appointment by adding the
vehicles you own to your driveway profile.
.My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
9-5

Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment. By
scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/
retailer, let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work day
as possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and our
participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain, and hybrid
specific warranties in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled“Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by providing
several transportation options. Depending on the
circumstances, your dealer can offer you one of the
following:
Shuttle Service
Participating dealers can provide shuttle service to get
you to your destination with minimal interruption of your
daily schedule. This includes one-way or round trip
shuttle service to a destination up to 10 miles (16 km)
from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs, and public
transportation is used instead of the dealer's shuttle
service, the expense must be supported by original
receipts and can only be up to the maximum amount
allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for a warranty repair.
If you obtain a rental vehicle on your own, please see
your dealer for the maximum number of days allowed
and the allowance per rental day. Rental reimbursement
must be supported by original receipts. This requires
that you sign and complete a rental agreement and
meet state, local, and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies, usage
fees, excessive mileage, or rental usage beyond the
completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
9-12

Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-458-8006, or write:Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169
In Canada, call 1‐888‐446‐2000, or write:
Canadian Cadillac Customer Communication
Centre, CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
9-17

Lights (cont.)On Reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . 4-29
Safety Belt Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-37
StabiliTrak
®Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-32
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
Loading Your Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-32
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Locks
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Programmable Automatic Door Locks . . . . . . . . . . . . 3-10
Rear Door Security Locks . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-12
Lower Anchors and Tethers for Children . . . . . . . . . . . 2-39
Lumbar
Power Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
M
Magnetic Ride Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Maintenance ScheduleMaintenance Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-14
Maintenance Replacement Parts . . . . . . . . . . . . . . . . . 8-12
Owner Checks and Services . . . . . . . . . . . . . . . . . . . . . . . 8-8
Recommended Fluids and Lubricants . . . . . . . . . . . . 8-10
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-3
Malfunction Indicator Lamp . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Memory Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6
Message DIC Warnings and Messages . . . . . . . . . . . . . . . . . . . . . 4-48
Midgate
®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Mirrors Automatic Dimming Rearview . . . . . . . . . . . . . . . . . . . . . 3-45
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-45
Outside Convex Mirror . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Outside Heated Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
Outside Power Foldaway Mirrors . . . . . . . . . . . . . . . . . 3-46
Park Tilt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-47
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Reclining Seatbacks, Power . . . . . . . . . . . . . . . . . . . . . . . . .2-7
Recommended Fluids and Lubricants . . . . . . . . . . . . . 8-10
Recovery Hooks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-31
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . . 6-39
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . .9-7
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . .3-4
Remote Vehicle Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
Removing the Flat Tire and Installing theSpare Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-84
Removing the Spare Tire and Tools . . . . . . . . . . . . . . . . 7-80
Replacement Bulbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-55
Replacement Parts Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-12
Reporting Safety Defects Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Restraint System Check Checking the Restraint Systems . . . . . . . . . . . . . . . . . . 2-66
Replacing Restraint System Parts After aCrash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-67
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 3-32
Ride Control Systems Road Sensing Suspension . . . . . . . . . . . . . . . . . . . . . . . . 6-9 Road Sensing Suspension . . . . . . . . . . . . . . . . . . . . . . . . . .6-9
Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-8
Rocking Your Vehicle to Get it Out . . . . . . . . . . . . . . . . . 6-30
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-77
Roof Rack System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-61
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . 3-44
S
Safety Belts Care of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-99
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
How to Wear Safety Belts Properly . . . . . . . . . . . . . . . 2-15
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Safety Belts Are for Everyone . . . . . . . . . . . . . . . . . . . . 2-10
Use During Pregnancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Safety Defects Reporting
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-17
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9-16
Safety Warnings and Symbols . . . . . . . . . . . . . . . . . . . . . . . . iv
Scheduled Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-3
Scheduling Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . 9-11
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