6-60
Vehicle Identification Number (VIN)
This is the legal identifier for your vehicle. It appears
on a plate in the front corner of the instrument panel,
on the driver's side. You can see it if you look through
the windshield from outside your vehicle. The VIN
also appears on the Vehicle Certification and Service
Parts labels and the certificates of title and registration.
Engine Identification
The 8th character in your VIN is the engine code. This
code will help you identify your engine, specifications
and replacement parts.
Service Parts Identification Label
You'll find this label on the rear wall of the trunk on the
passenger's side. It's very helpful if you ever need to
order parts. On this label is:
your VIN,
the model designation,
paint information and
a list of all production options and
special equipment.
Be sure that this label is not removed from the vehicle.
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Minifuses
Fuse Usage
1 ALDL
2 Accessory
3 Windshield Wipers
4 Not Used
5 Headlamp Low Beam Left
6 Headlamp Low Beam RightFuse Usage
7 Instrument Panel
8 Powertrain Control Module Battery
9 Headlamp High Beam Right
10 Headlamp High Beam Left
11 Ignition 1
12 Fog Lamps
13 Transmission
14 Cruise Control
15 Coil MDL
16 Injector Bank #2
17 Not Used
18 Not Used
19 Powertrain Control Module Ignition
20 Oxygen Sensor
21 Injector Bank #1
22 Auxiliary Power, (Cltr2)
23 Cigar Lighter
24 Daytime Running Lamps
25 Horn
26 Air Conditioner Clutch
7-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact the
Cadillac Customer Assistance Center, 24 hours a day, by
calling 1-800-458-8006. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
