service CADILLAC SRX 2015 2.G Warranty Guide

Black plate (19,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Things to Know About the New Vehicle Limited Warranty 19
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
dealer facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you.
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your dealer
without delay. For further details
concerning any repairs which the
dealer may have made prior to you
taking delivery of your vehicle, ask
your dealer.
Production Changes
GM and GM dealers reserve the
right to make changes in vehicles
built and/or sold by them at any time
without incurring any obligation to
make the same or similar changes
on vehicles previously built and/or
sold by them.
Noise Emissions Warranty for
Light Duty Trucks Over
10,000 Lbs Gross Vehicle
Weight Rating (GVWR) Only
GM warrants to the first person who
purchases this vehicle for purposes
other than resale and to each
subsequent purchaser of this
vehicle, as manufactured by GM,
that this vehicle was designed, built,
and equipped to conform at the time
it left GM's control with all applicable
United States EPA Noise Control
Regulations.This warranty covers this vehicle as
designed, built, and equipped by
GM, and is not limited to any
particular part, component,
or system of the vehicle
manufactured by GM. Defects in
design, or assembly, or in any part,
component, or vehicle system as
manufactured by GM, which, at the
time it left GM's control, caused
noise emissions to exceed Federal
Standards, are covered by this
warranty for the life of the vehicle.

Black plate (23,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Emission Control Systems Warranty 23
and adjustments to ensure
that your vehicle passes the
inspection. This is your
Emission Control System
Performance Warranty.
‐ If any emission-related part on
your vehicle is defective, GM
will repair or replace it. This is
your Short-term Emission
Control Systems Defects
Warranty.
.For 7 years or 70,000 miles,
whichever comes first:
‐If an emission-related part
listed in this booklet specially
noted with coverage for
7 years or 70,000 miles is
defective, GM will repair or
replace it. This is your
Long-term Emission Control
System Defects Warranty.
.For 8 years or 80,000 miles,
whichever comes first:
‐If the catalytic converter,
vehicle/powertrain control
module, transmission control module, or other onboard
emissions diagnostic device,
including emissions-related
software, is found to be
defective, GM will repair or
replace it under the Federal
Emission Control System
Warranty.
.For 15 years or 150,000 miles,
whichever comes first for a
Partial Zero Emission
Vehicle (PZEV):
‐
If any emission-related part*
listed in this booklet is
defective, GM will repair or
replace it. This is your (PZEV)
Emission Control System
Defects Warranty.
* PZEV Hybrid Batteries and Hybrid
A/C Compressors are covered for
10 years or 150,000 miles,
whichever comes first. Any authorized Cadillac dealer will,
as necessary under these
warranties, replace, repair, or adjust
to GM specifications any genuine
GM parts that affect emissions.
The applicable warranty period shall
begin on the date the vehicle is
delivered to the first retail purchaser
or, if the vehicle is first placed in
service as a demonstrator or
company vehicle prior to sale at
retail, on the date the vehicle is
placed in such service.
Owner's Warranty Responsibilities
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. GM
recommends that you retain all
maintenance receipts for your
vehicle, but GM cannot deny
warranty coverage solely for the
lack of receipts or for your failure to
ensure the performance of all
scheduled maintenance.

Black plate (29,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Emission Warranty Parts List 29
GM, designed for use on GM
vehicles, and distributed by any
division or subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and a warranted
part or a warranty station is not
reasonably available to the vehicle
owner.
In a situation where the vehicle
owner is significantly
inconvenienced, and an authorized
dealer is not reasonably available,
repairs may be performed at any
available service establishment or
by the owner, using any
replacement part. Cadillac will
consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retailprice for all warranted parts
replaced and labor charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labor rate. A part not being available
within 10 days or a repair not being
completed within 30 days
constitutes a significant
inconvenience. Retain receipts and
failed parts in order to receive
compensation for warranty repairs
reimbursable due to these
situations.
If you are in a situation where you
are significantly inconvenienced and
it is necessary to have repairs
performed by other than a Cadillac
dealer and you believe the repairs
are covered by emission warranties,
take the replaced parts and your
receipt to a Cadillac dealer for
reimbursement consideration. This
applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained
in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner. GM will not deny warranty
coverage solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranty part.
Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Cadillac
dealer facility to obtain service
under the emission warranty. This
should be done as soon as possible
after failing an EPA-approved I/M
test or a California smog check test,
or at any time you suspect a defect
in a part.

Black plate (31,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
Customer Satisfaction Procedure 31
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO: If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Cadillac
Customer Assistance Center bycalling 1-800-458-8006. For the
Cadillac ELR Customer Assistance
Center call 1-855-422-3357
(1-855-4-CAD-ELR). In Canada,
contact GM of Canada Customer
Care Centre by calling
1-888-446-2000: English,
or 1-800-263-7854: French.
For resolution of issues related to
the Cadillac Professional Vehicle,
contact 1-800-43-FLEET
(1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
.The dealer name and location.
.The vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE: Both GM and your
GM dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal

Black plate (33,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
State Warranty Enforcement Laws 33
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, GM requires that you
first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices on page 36.

Black plate (34,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
34 Warranty Information for California Only
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, GM shall either
replace the new motor vehicle or
reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that GM has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee hasdirectly notified GM of the
need for the repair of the
nonconformity.
.The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
.The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.

Black plate (36,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
36 Customer Assistance Offices
Cadillac encourages customers to
call the toll-free telephone number
for assistance. However, if you wish
to write or e-mail Cadillac, refer to
the address below.
United States
Cadillac Customer Assistance
Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
Cadillac ELR: 1-855-422-3357
(1-855-4-CAD-ELR)
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service:
1-800-224-1400
1-855-422-3357 (ELR)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre,
CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112

Black plate (38,1)Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-7639775) - 2015 - CRC - 6/13/14
38 Roadside Assistance Program
Cadillac is proud to offer the
response, security, and convenience
of Cadillac's 24-Hour Roadside
Service Program for a period of
6 years or 70,000 miles, whichever
comes first. Consult your dealer or
refer to the owner manual for
details. The Cadillac Roadside
Assistance Center can be reached
by calling 1-800-224-1400
(ELR 1-888-811-1926).
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada Limited
reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.