phone CADILLAC XTS 2018 Owner's Guide

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
338 CUSTOMER INFORMATION
General Motors of Canada also has a
Mobility program. See www.gm.ca or
call 1-800-GM-DRIVE (800-463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.
Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service, have
the following information ready:
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle .
Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the duration
of the vehicle’s powertrain warranty.
In the U.S., anyone driving the vehicle
is covered. In Canada, a person driving
the vehicle without permission from
the owner is not covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make any
changes or discontinue the Roadside
Service program at any time without
notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges ™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification before
this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with a spare tire.
The spare tire, if equipped, must
be in good condition and properly
inflated. It is your responsibility
for the repair or replacement of
the tire if it is not covered by the
warranty.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
342 CUSTOMER INFORMATION
Repair Facility
GM also recommends that you choose
a collision repair facility that meets
your needs before you ever need
collision repairs. Your dealer may have
a collision repair center with
GM-trained technicians and
state-of-the-art equipment, or be able
to recommend a collision repair center
that has GM-trained technicians and
comparable equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There are
significant differences in the quality of
coverage afforded by various
insurance policy terms. Many
insurance policies provide reduced
protection to the GM vehicle by
limiting compensation for damage
repairs by using aftermarket collision
parts. Some insurance companies will
not specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.If such insurance coverage is not
available from your current insurance
carrier, consider switching to another
insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read
the lease carefully, as you may be
charged at the end of the lease for
poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of. Move
the vehicle only if its position puts
you in danger, or you are instructed to
move it by a police officer.
Give only the necessary information
to police and other parties involved in
the crash.
For emergency towing see
Roadside
Service 0338.
Gather the following information: .
Driver name, address, and
telephone number
. Driver license number
. Owner name, address, and
telephone number
. Vehicle license plate number
. Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the damage
to the other vehicle
Choose a reputable repair facility that
uses quality replacement parts. See
“Collision Parts ”earlier in this section.
If the airbag has inflated, see What
Will You See after an Airbag Inf lates?
0 80.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends that
you take an active role in its repair.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
346 CUSTOMER INFORMATION
and no personal data (e.g., name,
gender, age, and crash location) are
recorded. However, other parties, such
as law enforcement, could combine
the EDR data with the type of
personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the special
equipment, can read the information
if they have access to the vehicle or
the EDR.
GM will not access these data or share
it with others except: with the consent
of the vehicle owner or, if the vehicle
is leased, with the consent of the
lessee; in response to an official
request by police or similar
government office; as part of GM's
defense of litigation through the
discovery process; or, as required by
law. Data that GM collects or receives
may also be used for GM research
needs or may be made available toothers for research purposes, where a
need is shown and the data is not tied
to a specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with OnStar
and has an active service plan,
additional data may be collected
through the OnStar system. This
includes information about the
vehicle’s operation; collisions involving
the vehicle; the use of the vehicle and
its features; and, in certain situations,
the location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 353.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
ONSTAR 349
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block the
engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work with
law enforcement to gradually slow
the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the vehicle.
Navigation
OnStar navigation requires a specific
OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands During a
Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to cancel
directions?”
3. Say “Yes.”System responds: “OK,
request completed, thank you,
goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System responds
with the last direction given,
then responds with “OnStar
ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
ONSTAR 351
MyCadillac Mobile App (If Available)
Download the myCadillac mobile app
to compatible Apple and Android
smartphones. Cadillac users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map (U.S.
market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance. .
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Cadillac on social
media.
For myCadillac mobile app
information and compatibility, see
www.my.cadillac.com.
An active OnStar service, compatible
device, factory-installed remote start,
and power locks are required. Data
rates apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to unlock
the doors or sound the horn and flash
the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on your
route, help locate hotels, or book a
room. These services vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service, which
requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=to
open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other vehicles
press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds: “Call.
Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds: “OK,
calling.”
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
354 ONSTAR
may not work if the OnStar equipment
is not properly installed or it has not
been properly maintained.
If equipment or software is added,
connected, or modified, OnStar
services may not work. Other
problems beyond the control of
OnStar—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0344.
Services for People with
Disabilities
Advisors provide services to help with
physical disabilities and medical
conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc., that
meets accessibility needs. .
Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to communicate
to deaf, hard-of-hearing,
or speech-impaired customers while in
the vehicle. The available
dealer-installed TTY system can
provide in-vehicle access to all OnStar
services, except Virtual Advisor and
OnStar Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need to
be changed the first time when
speaking with an Advisor. To change
the OnStar PIN, contact an OnStar
Advisor by pressing
Qor calling
1-888-4ONSTAR.
Warranty
OnStar equipment may be warranted
as part of the vehicle warranty.
Languages
The vehicle can be programmed
to respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote Door
Unlock or Stolen Vehicle Assistance
after the vehicle has been off
continuously for 10 days without an
ignition cycle. If the vehicle has not
been started for 10 days, OnStar can
contact Roadside Assistance or a
locksmith to help gain access to the
vehicle.
Global Positioning System (GPS)
. Obstruction of the GPS can occur
in a large city with tall buildings;
in parking garages; around
airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals are
not available, the OnStar system
should still operate to call OnStar.

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
360 INDEX
Cluster, Instrument . . . . . . . . . . . . . . . . . 118
Collision Damage Repair . . . . . . . . . . . 341
Compact Spare Tire . . . . . . . . . . . . . . . . . 299
CompartmentsStorage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Compass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Compressor Kit, Tire Sealant . . . . . . . 288
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350
Control Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Control of a Vehicle . . . . . . . . . . . . . . . . 171
Convenience Net . . . . . . . . . . . . . . . . . . . . 109
Convex Mirrors . . . . . . . . . . . . . . . . . . . . . . 44
Coolant Engine Temperature Gauge . . . . . . 124
Engine Temperature WarningLight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Cooling . . . . . . . . . . . . . . . . . . . . . . . . .160, 165
Cooling System . . . . . . . . . . . . . . . . . . . . . 245
Cornering Lamps . . . . . . . . . . . . . . . . . . . 156
Courtesy Lamps . . . . . . . . . . . . . . . . . . . . . 156
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Cover Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . 196 Cruise Control (cont'd)
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Cruise Control, Adaptive . . . . . . . . . . . 198
Customer Assistance . . . . . . . . . . . . . . . 336 Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Text Telephone (TTY) Users . . . . . 336
Customer Information Service Publications OrderingInformation . . . . . . . . . . . . . . . . . . . . . . 343
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . 334
D
Damage Repair, Collision . . . . . . . . . . . 341
Danger, Warning, and Caution . . . . . . . . 3
Data CollectionInfotainment System . . . . . . . . . . . . . 346
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 346
Data Recorders, Event . . . . . . . . . . . . . . 345
Daytime Running Lamps (DRL) . . . 154
Defensive Driving . . . . . . . . . . . . . . . . . . . 171
Delayed Locking . . . . . . . . . . . . . . . . . . . . . 38
Diagnostics OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Distracted Driving . . . . . . . . . . . . . . . . . . 170
Dome Lamps . . . . . . . . . . . . . . . . . . . . . . . . 156
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . . . . . 136 Door (cont'd)
Delayed Locking . . . . . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Power Locks . . . . . . . . . . . . . . . . . . . . . . . . . 38
Rear Seat Pass-Through . . . . . . . . . . . . 68
Drive Belt Routing, Engine . . . . . . . . . 333
Drive Systems All-Wheel Drive . . . . . . . . . . . . . . 190, 254
Driver Assistance Systems . . . . . . . . . 206
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . . . . . . 136
Driving Assistance Systems . . . . . . . . . . . . . . . 213
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . . . . . 226
Defensive . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
For Better Fuel Economy . . . . . . . . . . . 26
Hill and Mountain Roads . . . . . . . . 174
If the Vehicle is Stuck . . . . . . . . . . . . 176
Loss of Control . . . . . . . . . . . . . . . . . . . . 173
Off-Road Recovery . . . . . . . . . . . . . . . . 173
Vehicle Load Limits . . . . . . . . . . . . . . 176
Wet Roads . . . . . . . . . . . . . . . . . . . . . . . . . 173
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . . . . . 160

Cadillac XTS Owner Manual (GMNA-Localizing-U.S./Canada-11354412) -
2018 - crc - 11/16/17
INDEX 367
Stuck Vehicle . . . . . . . . . . . . . . . . . . . . . . . 176
Summer Tires . . . . . . . . . . . . . . . . . . . . . . . 269
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
SunshadeRear Window . . . . . . . . . . . . . . . . . . . . . . . . 49
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System
Forward Collision Alert (FCA) . . . . 213
Infotainment . . . . . . . . . . . . . . . . . 159, 346
Systems
Driver Assistance . . . . . . . . . . . . . . . . . 206
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . . . . 122
Text Telephone (TTY) Users . . . . . . . 336
Theft-Deterrent Systems . . . . . . . . . . . . 43Immobilizer . . . . . . . . . . . . . . . . . . . . . . . . . 43
Thigh Support Adjustment . . . . . . . . . . 58
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267 All-Season . . . . . . . . . . . . . . . . . . . . . . . . . 268
Buying New Tires . . . . . . . . . . . . . . . . . 282
Chains . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Compact Spare . . . . . . . . . . . . . . . . . . . . 299
Designations . . . . . . . . . . . . . . . . . . . . . . 271
Different Size . . . . . . . . . . . . . . . . . . . . . . 283 Tires (cont'd)
Full-Size Spare . . . . . . . . . . . . . . . . . . . . 300
If a Tire Goes Flat . . . . . . . . . . . . . . . . 286
Inspection . . . . . . . . . . . . . . . . . . . . . . . . . 280
Low Profile . . . . . . . . . . . . . . . . . . . . . . . . 268
Pressure . . . . . . . . . . . . . . . . . . . . . . 274, 276
Pressure Light . . . . . . . . . . . . . . . . . . . . . 133
Pressure Monitor Operation . . . . . . 277
Pressure Monitor System . . . . . . . . 276
Rotation . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
Sealant and Compressor Kit . . . . . 288
Sealant and Compressor Kit,
Storing . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Sidewall Labeling . . . . . . . . . . . . . . . . . 269
Terminology and Definitions . . . . 272
Uniform Tire Quality Grading . . . . 284
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Wheel Replacement . . . . . . . . . . . . . . 285
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Winter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Towing
Driving Characteristics . . . . . . . . . . . 226
Equipment . . . . . . . . . . . . . . . . . . . . . . . . 229
General Information . . . . . . . . . . . . . . 226
Recreational Vehicle . . . . . . . . . . . . . . 304
Trailer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Towing (cont'd)
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Traction Control System (TCS)/
StabiliTrak Light . . . . . . . . . . . . . . . . 133
Limited-Slip Rear Axle . . . . . . . . . . . 195
Off Light . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . . . . . 193
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . . . . . 188
Fluid, Automatic . . . . . . . . . . . . . . . . . . 243
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Trip Odometer . . . . . . . . . . . . . . . . . . . . . . 122
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Turn and Lane-Change Signals . . . . 155
U
Uniform Tire Quality Grading . . . . . . 284
Universal Remote System . . . . . . . . . . 148 Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Programming . . . . . . . . . . . . . . . . . . . . . . 148
Using This Manual . . . . . . . . . . . . . . . . . . . . 2