phone CHEVROLET ASTRO CARGO VAN 1995 2.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Servicing Your Facial Air Bag-Equipped Vehicle
The facial air bag affects how your vehicle should be serviced. There are
parts of the air bag system in several places around your vehicle. You don’t
want the system to inflate while someone is working
on your vehicle. Your
GM dealer and
the 1995 GM Service Manual have information about
servicing your vehicle and the air bag system.
To purchase a service manual,
see “Service Publications”
in the Index. The air bag system does not need
regular maintenance.
Adding Equipment to Your Facial Air Bag-Equipped
Vehicle
0: If I add a push bumper or a bicycle rack to the front of my vehicle,
will it keep the air bag
from working properly?
A: As long as the push bumper or bicycle rack is attached to your vehicle
so that the vehicle’s basic structure isn’t changed, it’s not likely to keep
the air bags from working properly in a crash.
Q: Is there anything I might add to the front of the vehicle that could
keep the air bag from working properly?
A: Yes. If you add things that change your vehicle’s frame, bumper
system, front end sheet metal or height, they may keep the air bag
system from working properly. Also, the air bag system may not work
properly if
you relocate any of the air bag sensors. If you have any
question about this,
you should contact Customer Assistance before
you modify your vehicle. (The phone numbers and addresses for
Customer Assistance are
in Step Two of the Customer Satisfaction
Procedure in this manual. See “Customer Satisfaction Procedure” in
the Index
.)
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Downloaded from www.Manualslib.com manuals search engine To help avoid hearing loss or damage:
1. Adjust the volume control to the lowest setting.
2. Increase volume slowly until you hear comfortably and clearly.
NOTICE:
Before you add any sound equipment to your vehicle - like a
tape player, CB radio, mobile telephone or two-way radio - be
sure you can add what you want.
If you can, it’s very important
to do it properly. Added sound equipment may interfere with the
operation
of your vehicle’s engine, Delco@ radio or other
systems, and even damage them. And, your vehicle’s systems
may interfere with the operation
of sound equipment that has
been added improperly.
So, before adding sound equipment, check with your dealer and
be sure to check Federal rules covering mobile radio and
telephone units.
Care of Your Cassette Player and Tape
A tape player that is not cleaned regularly is subject to reduced sound
quality, ruining
the cassette, or damaging the mechanism. Tape cassettes that
are not properly stored
in their plastic cases away from contaminants, direct
sunlight, and extreme heat, may not operate properly and could cause
premature failure
of the tape player.
Your tape player should be cleaned with every
50 hours of use to provide
optimum performance. Your radio may display “Cln” (Clean)
to indicate
that you have used your tape player for
50 hours without re-setting the tape
clean timer. If you notice a reduction
in sound quality, regardless of when
the tape player was last cleaned, try playing
a different cassette to see if the
tape or tape player is at fault. If
the second cassette results in no
improvement
in sound quality, try cleaning the tape player.
Proper tape player cleaning should be done with a scrubbing action,
non-abrasive cleaning cassette. This is a wet-type cleaning system that uses
a cleaning cassette with pads which scrub the tape head as the hubs of the
cleaner cassette turn. To properly clean your tape player, follow instructions
with the cleaning cassette. If
you use this type of cleaner, the radio may
display an error and eject the cartridge. This is normal and is the result of an
added feature
in the tape player that detects broken tapes. If an error occurs,
you will need to insert the cleaning cassette at least
3 times to thoroughly
clean the tape player.
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Downloaded from www.Manualslib.com manuals search engine It’s wise to keep your wiping equipment in good shape and keep your
windshield washer tank filled. Replace your windshield wiper inserts when
they show signs
of streaking or missing areas on the windshield, or when
strips of rubber start to separate from the inserts.
Driving too fast through large water puddles or even going through some
car washes can cause problems, too. The water may affect your brakes. Try
to avoid puddles. But if you can’t, try to slow down before you hit them.
I A CAUTION: .’
Wet brakes can cause accidents. They won’t work well in a
quick stop and may cause pulling to one side.
You could lose
control of the vehicle.
After driving through a large puddle
of water or a car wash,
apply your brake pedal lightly until your brakes work normally.\

Hydroplaning
Hydroplaning is dangerous. So much water can build up under your tires
that they can actually ride on the water. This can happen if the road
is wet
enough and you’re going fast enough. When your vehicle is hydroplaning, it
has little or no contact with the road.
Hydroplaning doesn’t happen often. But it can if your tires haven’t much
tread or if the pressure in one or more is low. It can happen if a lot
of water
is standing on the road. If
you can see reflections from trees, telephone
poles, or other vehicles, and raindrops “dimple” the water’s surface; there
could be hydroplaning.
Hydroplaning usually happens at higher speeds. There just
isn’t a hard and
fast rule about hydroplaning. The best advice is to slow down when it is
raininq.
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Downloaded from www.Manualslib.com manuals search engine STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020.
In Canada, contact GM of Canada Customer Assistance
Center
in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call
(525) 254-3777. In Puerto Rico, call 1-800-496-9992
(English) or 1-800496-9993 (Spanish). In the
U.S. Virgin Islands, call
1-800-496-9994. In other overseas locations, contact GM North American
Export Sales
in Canada by calling 1-905-644-4 1 1 2.
For prompt assistance, please have the following information available to
give
the Customer Assistance Representative:
0 Your name, address, home and business telephone numbers
0 Vehicle Identification Number (This is available from the vehicle
registration or
title, or the plate at the left top of the instrument panel
and visible through the windshield.)
0 Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call the toll free number listed previously in order to
give your inquiry prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and GM Overseas offices.
When contacting Chevrolet, please remember that your concern will likely
be resolved in
the dealership, using the dealership’s facilities, equipment
and personnel. That
is why we suggest you follow Step One first if you have
a concern.
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Downloaded from www.Manualslib.com manuals search engine Customer Assistance for the Hearing or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices
for the Deaf) equipment at its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1 -800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in 666 AUTO LINE -
Alternative Dispute Resolution Program *
*This program may not be available in all states, depending on state law.
Canadian owners refer
to your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to discontinue its participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if
a situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure described earlier
in this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation
of
the New Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number,
or write
them at
the following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone: 1-800-955-5 100
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle has a safety defect,
you should immediately notify Transport Canada, in addition to notifying
General Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352.
REPORTING SAFETY DEFECTS TO
GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada) in a situation like
this, we certainly hope you’ll notify us. Please call us at 1-800-222-1020,
or write:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P. 0. Box 7047
Troy,
MI 48007-7047
In Canada, please call
us at 1-800-263-3777 (English) or 1-800-263-7854
(French). Or, write:
General Motors
of Canada Limited
Customer Assistance Center 1908 Colonel Sam Drive
Oshawa, Ontario
L 1 H 8P7
Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet has established
the Chevrolet/Geo Roadside Assistance Center.
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
1-800-CHEV USA (1-800-243-8872). The call is toll free number
will
provide you over-the-phone roadside assistance with minor mechanical
problems.
If your problem cannot be resolved over the phone, our advisors
have access
to a nationwide network of dealer-recommended service
providers. Roadside membership is free however some services may incur
costs.
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Downloaded from www.Manualslib.com manuals search engine Roadside offers two levels of service to the customer, Basic Care and
Courtesy TM Care:
ROADSIDE Basic Care PROVIDES
Toll-free number, 1-800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service, glass repair, etc.)
Note: Roadside
Basic Care applies to all ChevroletIGeo vehicles regardless
of age or miles.
ROADSIDE
Courtesy Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer from a legal roadway)
FREE LocksmithKey Service (when keys are lost on the road or
a FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on the road)
locked inside)
Note:
Courtesy Care is available to Retail and Retail Lease Customers
operating
1994 and newer ChevroletIGeo vehicles for a period of
36 months/36,000 miles.
All Courtesy Care services must be pre-arranged by Chevrolet
Roadside
or Dealer Service Management.
Basic Care and Courtesy Caw are not part of or included in the coverage provided by
the
New Vehicle Limited Warranty. Chevrolet reserves the right to modify or
discontinue
Basic Cure and Corrrtesy Care at any time.
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available to
give
to the representative:
a Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
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Downloaded from www.Manualslib.com manuals search engine 0 Telephone number where you can be reached
0 Vehicle mileage
0 Description of the problem
For complete program details,
see your Chevrolet/Geo dealer to obtain a
Roadside Assistance Center brochure.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for customers needing
warranty service. Courtesy Transportation will be offered
in conjunction
with the coverage provided by the BUMPER
TO BUMPER New Vehicle
Limited Warranty to retail purchasers of
1995 Chevrolet/Geo passenger car
and light duty trucks (please see your selling dealer for details).
COURTESY TRANSPORTATION INCLUDES:
0 One way SHUTTLE RIDE for any warranty repair completed during
the same day.
0 Up to $30 maximum daily VEHICLE RENTAL allowance for any
overnight warranty repair
up to 5 day, OR
Up to $30 maximum daily CAB, BUS, or OTHER transportation
allowance
in lieu of rental for any overnight warranty repair up to
5 day, OR
0 Up to $10 daily FUEL allowance for rides provided by another person
(i.e., friend, neighbor, etc.)
in lieu of rental for any overnight warranty
repair up to
5 days.
Note: All Courtesy Transportation arrangements will be administered
by your ChevroletlGeo dealership service management. Claim amount\
s
should reflect all actual costs.
0 The Chevrolet/Geo Courtesy Transportation Program is not part of the
BUMPER
TO BUMPER New Vehicle Limited Warranty.
Chevrolet/Geo reserves the right
to make any changes or discontinue
the Courtesy Transportation Program at any time without notification.
0 For additional program details contact your Chevrolet/Geo dealer.
In Canada, please consult your GM dealer for information on courtesy
transportation.
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Downloaded from www.Manualslib.com manuals search engine Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and other service
literature are available for purchase for all current and many past model
General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
, . . . . . . , . 1-800-551-4123
Canada
.............. 1-800-668-5539
Service Manuals
Service manuals contain diagnosis and repair information for all chassis and
body systems. They may be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for owners with the
appropriate skill level or training who wish to perform “do-it-yourself’
service. These are authentic General Motors’ service manuals meant for
professional, qualified technicians.
Service Bulletins
Service bulletins covering various subjects are regularly sent to all General
Motors dealerships. GM monitors product performance in the field. When
service methods
are found which promote better service on GM vehicles,
bulletins are created to help the technician perform better service. Service
bulletins may involve any number
of vehicles. Some will describe
inexpensive service; others will describe expensive service. Some will
advise of new or unexpected conditions, and others may help avoid future
costly repairs. Service bulletins are meant for qualified technicians. In some
cases they refer to service manuals, specialized tools, equipment and safety
procedures necessary to service the vehicle. Since these bulletins are issued
throughout the model year and beyond, an index is required and published
quarterly to help identify specific bulletins. Subscriptions are available. You
can order an index at the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner assistance booklets
provide owners with general operation and maintenance information.
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