phone CHEVROLET AVEO 2007 1.G User Guide

Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it
is in your vehicle. Static electricity
discharge from the container can ignite the
gasoline vapor. You can be badly burned
and your vehicle damaged if this occurs.
To help avoid injury to you and others:
Dispense gasoline only into approved
containers.
Do not ll a container while it is inside
a vehicle, in a vehicle’s trunk, pickup
bed, or on any surface other than
the ground.
CAUTION: (Continued)
CAUTION: (Continued)

Bring the ll nozzle in contact with
the inside of the ll opening before
operating the nozzle. Contact should
be maintained until the lling is
complete.
Do not smoke while pumping
gasoline.
Do not use a cellular phone while
pumping gasoline.
272

Customer Assistance and Information....... 402
Customer Satisfaction Procedure............... 402
Online Owner Center................................. 405
Customer Assistance for Text
Telephone (TTY) Users.......................... 406
Customer Assistance Offices..................... 406
GM Mobility Reimbursement Program........ 407
Roadside Assistance Program................... 408
Courtesy Transportation............................. 411
Vehicle Data Collection and Event
Data Recorders...................................... 413
Collision Damage Repair........................... 414Reporting Safety Defects............................ 419
Reporting Safety Defects to the
United States Government..................... 419
Reporting Safety Defects to the
Canadian Government............................ 419
Reporting Safety Defects to
General Motors...................................... 419
Service Publications Ordering
Information............................................. 420
Section 7 Customer Assistance Information
401

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps 1 and 2, you should file with the Better
Business Bureau (BBB) Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
403

Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your
GM ownership needs. Specific vehicle information
can be found in one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific
vehicle, including tips and videos and
an electronic version of this owner manual.
•Keep track of your vehicle’s service history
and maintenance schedule.
•Find GM dealers/retailers for service
nationwide.
•Receive special promotions and privileges
only available to members.
Refer to www.MyGMLink.com on the web for
updated information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
- My Showroom: Find and save information on
vehicles and current offers in your area.
- My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
- My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
- My Preferences: Manage your profile,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
405

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Chevrolet has TTY equipment
available at its Customer Assistance Center.
Any TTY user in the U.S. can communicate with
Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail Chevrolet, the
letter should be addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA
(243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
406

Overseas — Customer Assistance
Please contact the local General Motors
Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for
your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
407

In many instances, mechanical failures are
covered under Chevrolet’s Bumper-to-Bumper
warranty, and the duration of the Base Warranty
Coverage for Canadian customers of the new
Vehicle Limited Warranty. However, any cost for
parts and labor for non-warranty repairs are
the responsibility of the driver.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
•Your name, home address, and home
telephone number.
•Telephone number of your location.
•Location of the vehicle.
•Model, year, color, and license plate number.
•Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle.
•Description of the problem.While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. U.S. customers call
Chevrolet Roadside Assistance:1-800-CHEV-USA
(1-800-243-8872), text telephone (TTY) users,
call1-888-889-2438, Canadian customers
call1-800-268-6800.
Chevrolet and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notification.
410

•If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
•Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in
your vehicle.
•Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identification
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
•If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the report
for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not
be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
•Choose a reputable collision repair facility
for your vehicle. Whether you select a
dealer/retailer or a private collision repair
facility to fix the damage, make sure you are
comfortable with them. Remember, you
will have to feel comfortable with their work for
a long time.
•Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
417

Collision Damage Repair............................. 414
Compact Spare Tire.................................... 344
Control of a Vehicle..................................... 224
Coolant
Engine Temperature Gage........................ 165
Heater, Engine......................................... 110
Surge Tank Pressure Cap........................ 290
Cooling System........................................... 292
Cruise Control............................................. 141
Cruise Control Light.................................... 171
Cupholder(s)................................................ 127
Customer Assistance Information
Courtesy Transportation........................... 411
Customer Assistance for Text
Telephone (TTY) Users......................... 406
Customer Assistance Offices.................... 406
Customer Satisfaction Procedure.............. 402
GM Mobility Reimbursement Program...... 407
Reporting Safety Defects to
General Motors..................................... 419
Reporting Safety Defects to the
Canadian Government.......................... 419
Reporting Safety Defects to the
United States Government.................... 419
Roadside Assistance Program.................. 408
Service Publications Ordering
Information........................................... 420D
Daytime Running Lamps............................. 145
Daytime Running Lamps Indicator Light....... 171
Defensive Driving........................................ 220
Disc, MP3..........................................207, 211
Doing Your Own Service Work.................... 265
Dome Lamp................................................ 147
Door
Ajar Light........................................172, 185
Central Door Unlocking System................. 95
Door Ajar Reminder................................... 95
Locks......................................................... 94
Rear Door Security Locks.......................... 96
Driver
Position, Safety Belt................................... 26
Seat Height Adjuster.................................... 9
Driving
At Night................................................... 234
City.......................................................... 238
Defensive................................................. 220
Drunken................................................... 221
Freeway................................................... 239
Hill and Mountain Roads.......................... 241
In Rain and on Wet Roads...................... 235
Rocking Your Vehicle to Get it Out.......... 249
Winter...................................................... 243
426