CHEVROLET AVEO 2011 1.G Owners Manual
Manufacturer: CHEVROLET, Model Year: 2011, Model line: AVEO, Model: CHEVROLET AVEO 2011 1.GPages: 328, PDF Size: 5.37 MB
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Black plate (3,1)Chevrolet Aveo Owner Manual - 2011
Technical Data 12-3
Engine Specifications
EngineVIN CodeTransmission Spark Plug Gap
1.6L L4 6Automatic and Manual 1.0-1.1 mm (0.039-0.043 in)
Engine Drive Belt Routing
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Black plate (4,1)Chevrolet Aveo Owner Manual - 2011
12-4 Technical Data
2NOTES
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Black plate (1,1)Chevrolet Aveo Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-6
Scheduling Service Appointments . . . . . . . . . . . . . . 13-8
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . 13-10
Service Publications Ordering Information . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-15
Event Data Recorders . . . . . . 13-15
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-16
Radio Frequency Identification (RFID) . . . . . . . 13-16
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-16
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to the dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.
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Black plate (2,1)Chevrolet Aveo Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and the dealer
are committed to making sure you
are completely satisfied with the
new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file
with the Better Business Bureau
(BBB) Auto Line
®Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior
to filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
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Black plate (3,1)Chevrolet Aveo Owner Manual - 2011
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware
of its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer
Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Communication
Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer
Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
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Black plate (4,1)Chevrolet Aveo Owner Manual - 2011
13-4 Customer Information
Canada
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico,
S. de R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Chevrolet Owner Center (U.S.)
www.chevyownercenter.com
Information and services
customized for your specific vehicle
—all in one convenient place.
.Digital owner manual, warranty
information, and more.
.Storage for online service and
maintenance records.
.Chevrolet dealer locator for
service nationwide.
.Exclusive privileges and offers.
.Recall notices for your specific
vehicle.
.OnStar and GM Cardmember
Services Earnings summaries.
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Black plate (5,1)Chevrolet Aveo Owner Manual - 2011
Customer Information 13-5
Other Helpful Links
Chevrolet—www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center —www.chevrolet.com/
pages/mds/helpcenter/faq.do
.FAQ
.Contact Us
My GM Canada www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada
also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
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Black plate (6,1)Chevrolet Aveo Owner Manual - 2011
13-6 Customer Information
Roadside Assistance
Program
For U.S.‐purchased vehicles, call
1‐800‐243‐8872; (Text Telephone
(TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
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Black plate (7,1)Chevrolet Aveo Owner Manual - 2011
Customer Information 13-7
.Flat Tire Change:Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where your
trip was started to qualify.
General Motors of Canada Limited requires
pre-authorization, original
detailed receipts, and a
copy of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:
If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You
will receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
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Black plate (8,1)Chevrolet Aveo Owner Manual - 2011
13-8 Customer Information
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact the dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, the
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call the
dealership, let them know this, and
ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer
support program for vehicles with
the Bumper-to-Bumper (Base
Warranty Coverage period in
Canada), extended powertrain,
and/or hybrid‐specific warranties in
both the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, the dealer can
offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one‐way or round‐trip shuttle service
within reasonable time and distance
parameters of the dealer's area.