service CHEVROLET CAMARO 2012 5.G Warranty Guide

Black plate (20,1)Canadian Limited Warranty and Owner Assistance Information - 2012
20 New Vehicle Limited Warranty
caused by owner/lessee failure
to follow scheduled maintenance
may not be covered by warranty.
Scheduled maintenance includes
such items as:
.Brake Pads/Linings
.Coolants and Fluids
.Filters
LaCrosse eAssist™and Regal
eAssist™Coverage
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty
and Owner Assistance booklet,
General Motors of Canada Limited
will warrant certain eAssist
components for each LaCrosse
eAssist and Regal eAssist for
8 years or 160 000 kilometers
(100,000 miles), whichever comes
first, from the original in‐service date
of the vehicle, against warrantable
repairs to the specific eAssist
components of the vehicle.This warranty is for eAssist vehicles
registered and normally operated
in the United States or Canada,
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this eAssist warranty
is transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within
the above-described 8 years or
160 000 kilometers (100,000 miles)
term. No deductibles are associated
with this eAssist warranty.
This eAssist component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
eAssist Component Warranty.For eAssist owners requiring more
comprehensive coverage than
that provided under this eAssist
warranty, a GM Protection Plan
may be available. See your Buick
dealer for more details.
eAssist Components
The energy storage control module
and components including eAssist
battery, eAssist battery disconnect,
powerpack assembly, and the
eAssist battery cooling fan.
Starter Generator Unit
The starter generator unit, starter
generator cooling pump, and the
high voltage 3-phase/12 volt cable
assembly.
Other eAssist Components
Auxiliary transmission pump

Black plate (22,1)Canadian Limited Warranty and Owner Assistance Information - 2012
22 Things to Know About the New Vehicle Limited Warranty
Warranty
Repairs—Component
Exchanges
In the interest of customer
satisfaction, General Motors
of Canada Limited may offer
exchange service on some
vehicle components. This service
is intended to reduce the amount
of time your vehicle is not available
for use due to repairs. Components
used in exchange are Service
Replacement Parts which may
be new, remanufactured,
reconditioned, or repaired,
depending on the component
involved.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the
types of components that might
be serviced in this fashion
include: engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can
be very important if a question
arises as to whether a malfunction
is caused by lack of maintenance or
a defect in material or workmanship.A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual for
your convenience in recording
services performed.
For your records, the servicing
dealer should provide a copy of
the warranty repair order listing
all warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse
of automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.

Black plate (23,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 23
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 41.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials
is neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or
value of such products.Application of after-manufacture
rustproofing products may create
an environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find
any paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.

Black plate (24,1)Canadian Limited Warranty and Owner Assistance Information - 2012
24 Things to Know About the New Vehicle Limited Warranty
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if
a question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section)
for your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can
fall upon and adhere to painted
surfaces on your vehicle.
This damage can take two
forms; blotchy, ringlet-shaped
discolorations, and/or small
irregular dark spots etched
into the paint surface.
Although no defect in the
factory applied paint causes this,
General Motors of Canada Limited
will repair, at no charge to the
owner, the painted surfaces of new
vehicles damaged by this fallout
condition within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant,
during shipping and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the New
Vehicle Limited Warranty and the
Emission Control Systems Warranty
ensuring that you receive full benefit
of the coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.

Black plate (25,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 25
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may never have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to
the selling dealer for all warranty
repairs. If a situation or event
occurs where you are significantly
inconvenienced, an authorized
GM dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 41.
Touring Owner
Service—Canada, the
United States and Mexico
If you are touring or have
changed your residence, visit
any General Motors dealer
handling your vehicle line in Canada
or the United States for warranty
service. Warrantable repairs will
be completed at no charge to you.
You may be required to provide
proof of residency such as driver's
license, or vehicle ownership.
For your records, the servicing
dealer will provide a copy of the
warranty repair order, listing all
warranty repairs performed.
Some vehicle lines, which are
sold only in Canada, may not be
serviced by all General Motor's
dealers in the United States.If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC)
for guidance. SeeCustomer
Assistance Offices on page 41
for CCC information. A Customer
Care Ambassador will direct you
to a dealership and assist the
repairing dealer to obtain the
necessary parts and technical
information. You may be charged for
these repairs. For reimbursement
consideration by General Motors
of Canada upon your return home,
provide your dealer with a statement
of circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.

Black plate (26,1)Canadian Limited Warranty and Owner Assistance Information - 2012
26 Things to Know About the New Vehicle Limited Warranty
Touring Owner
Service—Countries
Other than Canada, the
United States and Mexico
If you are touring in a foreign
country and repairs are needed, it is
suggested you make your vehicle
available to a General Motors
dealership, preferably one that
handles your vehicle line.
Important:Repairs made
necessary by the use of improper
or dirty fuels and lubricants are not
covered under warranty. See your
owner's manual for additional
information on fuel requirements
when operating in foreign countries.
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada
This warranty applies to GM
vehicles registered in Canada
and normally operated in Canada.
If you have permanently relocated
and established household
residency in another country, GM
may authorize the performance
of repairs based on the warranty
coverage for vehicles generally
sold by GM in that country. Contact
an authorized GM dealer in your
country for assistance. GM warranty
coverages may be void or subject
to restrictions on GM vehicles that
have been imported or exported.
Original Equipment Alterations
This warranty does not cover any
damage or failure resulting from
modification or alteration to the
vehicle's original equipment as
manufactured or assembled by
General Motors.
Examples of the types of alterations
that would not be covered include,
but are not limited to, any non-GM
theft alarm, remote starting device
or remote locking system, or the
cutting, welding, or disconnecting
of the vehicle's original equipment
parts and components. Also, the
warranty does not cover a rebuilt
vehicle after it has suffered such
extensive collision damage in an
accident that it was written-off or
deemed to be written-off, even if
the rebuilt vehicle uses undamaged
parts and components from the
written-off vehicle.

Black plate (27,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 27
Additionally, General Motors
does not warranty non-GM parts,
calibrations, and/or software
modifications.The use of
parts, control module calibrations,
software modifications, and/or
any other alterations not issued
through General Motors will void
the warranty coverage for those
components that are damaged or
otherwise affected by the installation
of the non-GM part, control module
calibration, software modifications,
and/or other alteration.
The only exception is that non-GM
parts labeled“Certified to EPA
Standards”are covered by the
Federal Emissions Performance
Warranty.Recreation Vehicle and Special
Body Alterations
Installations or alterations to
the original equipment vehicle
(or chassis) as manufactured and
assembled by General Motors
are not covered by this warranty.
The body company, assembler,
or equipment installer, is solely
responsible for warranties on
the body or equipment and
any alterations to any of the
parts, components, systems,
or assemblies installed by GM.
Examples include, but are not
limited to, special body installation
or conversion (such as recreational
vehicles), the installation of any
non-GM part, cutting, welding or
the disconnecting of original
equipment vehicle or chassis parts
and components, extension of
the wheelbase, suspension and
driveline modifications and axle
additions.
Pre-Delivery Service
Defects in or damage to the
mechanical, electrical, sheet
metal, paint, trim and other
components of your vehicle
may occur at the factory or while
it is being transported to the
dealership. Normally, any defect
or damage occurring during
assembly is detected and corrected
at the factory during the inspection
process. In addition, dealerships
are obligated to inspect each
vehicle before delivery. They repair
any uncorrected factory defects and
any transit damage detected before
the vehicle is delivered to you.

Black plate (29,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Emission Control Systems Warranty 29
General Motors of Canada Limited
warrants to owners of passenger
cars, light duty trucks and vans sold
in Canada, that the vehicle (1) was
designed, built and equipped so as
to conform at the time of sale with
the Emission Regulations under the
Canadian Environmental Protection
Act and (2) is free from defects in
material and workmanship which
cause the vehicle to fail to conform
with those regulations for a period
of the coverage outlined below.
How to Determine the
Applicable Emission Control
System Warranty
Federal or provincial agencies may
require different emission control
system warranties for light duty
trucks depending on whether the
truck is certified with a light duty or
heavy duty emission control system.To determine emission eligibility:
1. Determine if the vehicle has a
gasoline or diesel engine.
2. Locate the underhood emission
control label located inside the
engine compartment on the air
cleaner assembly or the engine.
3. The information on the bottom
left side of the label describes if
the vehicle has a light or heavy
duty emissions control system.
Emission Control Warranty
The Emission Control Systems
Warranty period described below
shall begin on the date the vehicle
is first delivered to the first retail
purchaser or, on the date the
vehicle is first placed in service
as a demonstrator or company
vehicle prior to sale at retail.Emission related defects in the
genuine GM components including
related diagnostic costs, parts and
labour, are covered by this warranty.
.Passenger Cars, Light Duty
Trucks (A Gross Vehicle
Weight Rating (GVWR) of
3856 kg (8500 lbs) or less)
and Vans that have a Light
Duty Gasoline Engine
‐For Chevrolet and GMC,
3 years or 60 000 kilometres
whichever comes first;
for Buick, 4 year or
80 000 kilometres whichever
comes first on the
Components in the Emission
Control Systems Warranty
Parts List; and 8 years or
130 000 kilometres, whichever
comes first, on the Specified
Major Emission Components.

Black plate (38,1)Canadian Limited Warranty and Owner Assistance Information - 2012
38 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and
to General Motors. Normally, any
questions or concerns with the
sales transaction or the operation
of your vehicle will be resolved by
your dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of
the dealership or the General
Manager.STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved at the dealership
without further help, contactthe
Customer Care Centrein Oshawa
by calling 1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please
have the following information
available to give to the Customer
Care Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should
be addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern
will likely be resolved in the
dealership, using the dealer's
facilities, equipment and personnel.
This is why we suggest you follow
Step One first if you have a
concern.

Black plate (39,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Customer Satisfaction Procedure 39
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that
you do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the finaldecision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685.
Alternatively you may call the
General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or
you may write to the Mediation/
Arbitration Program, c/o Customer
Care Centre, General Motors
of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam
Drive, Oshawa, Ontario, L1H 8P7.
Your inquiry should be accompanied
by your Vehicle Identification
Number (VIN).