odometer CHEVROLET CAMARO 2012 5.G Warranty Guide

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2012
IMPORTANT:This booklet contains important information about the warranty coverage on your new vehicle.
It also explainsCustomer Satisfaction and Owner Assistanceprocedures and GM's participation in the
Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a General Motors dealer if warranty work is needed.
Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name:
Street Address:
City & Province:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Black plate (13,1)Canadian Limited Warranty and Owner Assistance Information - 2012
New Vehicle Limited Warranty 13
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle.
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to
the body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply
if the odometer has been
disconnected, its reading
has been altered, or mileage
cannot be determined.
.Installation of non-GM
(General Motors) parts.
.Water or fluid contamination.
.Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions.
.Alteration of glass parts by
application of tinting films.
Important:This warranty is void
on vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked,
or otherwise considered a total loss.Damage or Corrosion Due
to Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water
or flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See“Chemical Paint
Spotting”underThings to Know
About the New Vehicle Limited
Warranty on page 22for details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure
to use or maintain proper fluids,
fuel, lubricants, or refrigerants
between maintenance intervals
recommended in the owner
manual is not covered.

Black plate (24,1)Canadian Limited Warranty and Owner Assistance Information - 2012
24 Things to Know About the New Vehicle Limited Warranty
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if
a question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section)
for your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can
fall upon and adhere to painted
surfaces on your vehicle.
This damage can take two
forms; blotchy, ringlet-shaped
discolorations, and/or small
irregular dark spots etched
into the paint surface.
Although no defect in the
factory applied paint causes this,
General Motors of Canada Limited
will repair, at no charge to the
owner, the painted surfaces of new
vehicles damaged by this fallout
condition within 12 months or
20 000 kilometres of purchase,
whichever comes first.
Warranty Distance Extensions
Prior to delivery, some kilometres
are put on your vehicle during
testing at the assembly plant,
during shipping and while at the
dealership. The dealership records
this odometer reading on the front
page of this warranty booklet at
delivery. For eligible vehicles, this
odometer reading is added to the
distance limits specified in the New
Vehicle Limited Warranty and the
Emission Control Systems Warranty
ensuring that you receive full benefit
of the coverage.
Warranty distance extensions
eligibility:
.Applies only to new vehicles
held exclusively in new vehicle
inventory.
.Does not apply to used vehicles,
GM owned vehicles, dealer
owned used vehicles, or dealer
demonstrator vehicles.

Black plate (25,1)Canadian Limited Warranty and Owner Assistance Information - 2012
Things to Know About the New Vehicle Limited Warranty 25
.Does not apply to vehicles with
more than 1 600 kilometres on
the odometer even though the
vehicle may never have been
“registered”for license plates.
Warranty Service—Canada
The selling dealer has invested
in the proper tools, training and
parts inventory to ensure that any
necessary warranty repairs can be
made to your vehicle. GM requests
that the vehicle be returned to
the selling dealer for all warranty
repairs. If a situation or event
occurs where you are significantly
inconvenienced, an authorized
GM dealer can make the warranty
repairs. However, in the event the
dealer is not able to perform the
repair due to the special tool and
training requirements, contact the
Customer Assistance Offices on
page 41.
Touring Owner
Service—Canada, the
United States and Mexico
If you are touring or have
changed your residence, visit
any General Motors dealer
handling your vehicle line in Canada
or the United States for warranty
service. Warrantable repairs will
be completed at no charge to you.
You may be required to provide
proof of residency such as driver's
license, or vehicle ownership.
For your records, the servicing
dealer will provide a copy of the
warranty repair order, listing all
warranty repairs performed.
Some vehicle lines, which are
sold only in Canada, may not be
serviced by all General Motor's
dealers in the United States.If warranty service is necessary
while you are in the United States
please contact the Canadian
Customer Care Centre (CCC)
for guidance. SeeCustomer
Assistance Offices on page 41
for CCC information. A Customer
Care Ambassador will direct you
to a dealership and assist the
repairing dealer to obtain the
necessary parts and technical
information. You may be charged for
these repairs. For reimbursement
consideration by General Motors
of Canada upon your return home,
provide your dealer with a statement
of circumstances, the original repair
order, proof of ownership and any
“paid”receipts indicating the work
performed and parts replaced.

Black plate (38,1)Canadian Limited Warranty and Owner Assistance Information - 2012
38 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealership and
to General Motors. Normally, any
questions or concerns with the
sales transaction or the operation
of your vehicle will be resolved by
your dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of
the dealership or the General
Manager.STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot
be resolved at the dealership
without further help, contactthe
Customer Care Centrein Oshawa
by calling 1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please
have the following information
available to give to the Customer
Care Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.
General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should
be addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern
will likely be resolved in the
dealership, using the dealer's
facilities, equipment and personnel.
This is why we suggest you follow
Step One first if you have a
concern.

Black plate (40,1)Canadian Limited Warranty and Owner Assistance Information - 2012
40 Special Coverage Adjustment Programs Beyond the Warranty Period
General Motors of Canada Limited
is proud of the protection afforded
by its warranty coverages. In order
to achieve maximum customer
satisfaction, there may be times
when General Motors of Canada
Limited will establish a Special
Policy Adjustment program to pay
all or part of the cost of certain
repairs not covered by the warranty
or to reimburse certain repair
expenses you may have incurred.
Check with your General Motors
dealer or call GM's Customer
Care Centre to determine whether
any Special Policy Adjustment
program is applicable to your
vehicle. When you make an inquiry,
you will need to give the year,
model and odometer reading
of your vehicle and your Vehicle
Identification Number (VIN).