infotainment CHEVROLET CITY EXPRESS 2016 Owner's Manual

Black plate (13,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Infotainment System 7-13“ Listing All Paired and
Connected Phones ” later in this
section.
Pairing a Phone
1. Press
g V .
2. Say “ Connect Phone. ” The
system acknowledges the
command and announces the
next set of available commands.
3. Say “ Add Phone. ” The system
acknowledges the command and
asks you to initiate connecting
from the phone handset.
The connecting procedure of the
cell phone varies according to
each cell phone model. See the
cell phone Owner ’ s Manual for
details.
When prompted for a Passkey
code, enter “ 1234 ” from the
handset. 4. The system asks you to say a
name for the phone.
If the name is too long or too
short, the system tells you, then
prompts you for a name again.
If more than one phone is
connected and the name sounds
too much like a name already
used, the system tells you, then
prompts you for a name again.
Listing All Paired and Connected
Phones
The system can list all cell phones
paired to it. If a paired cell phone is
also connected to the vehicle, the
system responds with “ is connected ”
after that phone name:
1. Press
g V .
2. Say “ Select Phone. ” Deleting a Paired Phone
The system will list the names
assigned to each phone and then
prompt you for the phone you wish
to delete. Deleting a phone from the
vehicle will also delete the phone
book for that phone:
1. Press
g V .
2. Say “ Delete Phone. ”
Replace Phone
The system will replace an existing
phone pairing with a new phone.
The system will keep all voice tags
assigned to your phone book.
1. Press
g V .
2. Say “ Replace Phone. ”
Bluetooth Off
Use the Bluetooth Off command to
prevent a wireless connection to
your phone.
1. Press
g V .
2. Say “ Bluetooth Off. ”

Black plate (14,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
7-14 Infotainment System Making a Call Calls can be made using the
following commands:
Call: This command is used to dial
a stored name.
Phone Number: This command
allows a phone number to be dialed
by entering the digits one at a time.
Special Number: This command
allows special characters in a phone
number.
Re-dial: This command is used to
dial the last number used on the cell
phone.
Call Back: This command is used
to call the last incoming phone
number.
During a Call
During a call there are several
command options available. Press
g V on the steering wheel to mute
the receiving voice and enter
commands. Help: The system announces the
available commands.
Cancel or Quit: The system
announces “ Cancel, ” ends the
session, and returns to the call.
Send: Use the Send command to
enter numbers, “ * ” or “ # ” during a
call. For example, if you were
directed to dial an extension by an
automated system, say “ Send one
two three four. ”
The system acknowledges the
command and sends the tones
associated with the numbers. The
system then ends the session and
returns to the call. Say “ star ” for “ * ”
and say “ pound ” for “ # ” .
Transfer call: Use the Transfer
Call command to transfer the call
from the Bluetooth ®
Hands-Free
Phone System to the cell phone
when privacy is desired.
The system announces, “ Transfer
call. Call transferred to privacy
mode. ” The system then ends the
session. To reconnect the call from the cell
phone to the Bluetooth Hands-Free
System, press the
g V button.
Mute: Use this command to mute
your voice so the other party cannot
hear it. Use the mute command
again to unmute your voice.
Using the “ Call ” Command
1. Press
g V .
2. Say “ Call. ”
3. Say the name you want to call.
4. The system repeats it back.
If there are multiple numbers
associated with the name, the
system asks you to choose the
correct number.
5. Once you have confirmed the
name and location, the system
begins the call.

Black plate (15,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Infotainment System 7-15Using the “ Phone Number ”
Command
The Phone Number command
allows a phone number to be dialed
by entering the digits one at a time.
1. Press
g V .
2. Say “ Call. ”
3. Say “ Phone Number. ”
4. Say each digit, one at a time,
that you want to dial. After the
number is entered, the system
repeats it back.
5. Say “ Dial. ”
Using the “ Special Number ”
Command
The Special Number command
allows for dialing more than 10
digits or any special characters.
1. Press
g V .
2. Say “ Call. ”
3. Say “ Special Number. ” 4. Say each digit, one at a time,
that you want to dial. After the
number is entered, the system
repeats it back.
5. Say “ Dial. ”
Using the “ Re-dial ” Command
Use the Re-dial command to call the
last number that was dialed.
1. Press
g V .
2. Say “ Call. ”
3. Say “ Re-dial. ”
Using the “ Call Back ” Command
Use the Call Back command to dial
the number of the last incoming call.
1. Press
g V .
2. Say “ Call. ”
3. Say “ Call Back. ” Phonebook Without Automatic Download
For phones that do not support
automatic download of the phone
book the Phone book command is
used to manually add entries to the
vehicle phone book.
The phone book stores up to
40 names for each phone
connected to the system.
The following commands are used
to delete and store phone numbers.
Transfer Entry: This command will
store a name into the system.
Delete Entry: This command will
erase one entry from the
phone book.
List Names: This command will list
all the names in the phone book.
Using the “ Transfer Entry ”
Command
1. Press
g V .
2. Say “ Transfer Entry. ”

Black plate (16,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
7-16 Infotainment System 3. When prompted, say the new
entry name.
4. The system will ask you to
transfer a phone number stored
in the cell phone ’ s memory.
5. Enter a phone number by voice
command.
6. Say “ Transfer Entry. ” The system
acknowledges the command and
asks you to start the transfer
from the phone handset.
7. The system repeats the number
and prompts you for the next
command. When you have
finished entering numbers or
transferring an entry, say “ Store. ”
8. The system confirms the name,
location, and number.
Using the “ Delete Entry ”
Command
1. Press
g V .
2. Say “ Delete Entry. ”
3. Speak the name to delete or say
“ List Names ” to choose an entry. Using the “ List Names ” Command
1. Press
g V .
2. Say “ List Names. ”
3. The system responds with a list
of names from the phone book.
To stop the playback of the list at
any time press
V .
With Automatic Download
For phones that support automatic
download of the phone book the
“ Phone book ” command is used to
manage phone book entries.
The phone book stores up to
1,000 names for each phone
connected to the system.
When a phone is connected to the
system, the phone book is
automatically downloaded to the
vehicle. This feature allows access
to the phone book from the
Bluetooth system and calls contacts
by name. You can record a custom
voice tag for contact names that the
system has difficulty recognizing.
See “ Record name ” in this section. List Names: This command will list
all the names and locations in the
phone book.
Record Name: This command will
record custom voice tags for contact
names in the phone book that the
vehicle has difficulty recognizing.
Using the “ List Names ” Command
1. Press
g V .
2. Say “ List Names. ”
3. The system responds with a list
of names and locations in the
phone book. To stop the
playback of the list at any time
press
V .
Using the “ Record Name ”
Command
1. Press
g V .
2. Say “ Record Name. ”
This feature can also be used to
record voice tags to directly dial an
entry with multiple numbers. Up to
40 voice tags can be recorded to
the system.

Black plate (17,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Infotainment System 7-17Recent Calls Use the Recent Calls command to
access outgoing, incoming,
or missed calls or dial numbers for
the last incoming or outgoing calls.
Outgoing: Use the Outgoing
command to list the outgoing
calls made.
Incoming: Use the Incoming
command to list the incoming
calls made.
Missed: Use the Missed command
to list the calls not answered.
Call Back: Use the Call Back
command to call the last incoming
phone number.
Re-dial: Use the Re-dial command
to call the last outgoing number
called.
Using the “ Outgoing ” Command
1. Press
g V .
2. Say “ Outgoing. ”
3. The system repeats a list of the
outgoing calls. Using the “ Incoming ” Command
1. Press
g V .
2. Say “ Incoming. ”
3. The system repeats a list of the
incoming calls.
Using the “ Missed ” Command
1. Press
g V .
2. Say “ Missed. ”
3. The system repeats a list of
missed calls.
Using the “ Call Back ” Command
1. Press
g V .
2. Say “ Call Back. ”
3. The system calls back the last
incoming phone number.
Using the “ Re-dial ” Command
1. Press
g V .
2. Say “ Re-dial. ”
3. The system calls the last
outgoing number called. Receiving a Call When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle. .
Press
g V to answer the call. .
Press
V to ignore a call.
Ending a Call Press
V to end a call.
Voice Adaptation (VA) Mode VA allows up to two out-of-dialect
users to train the system to improve
recognition accuracy. By repeating a
number of commands, the users
can create a voice model of their
own voice that is stored in the
system. The system is capable of
storing a different voice adaptation
model for each connected phone.
Training
To train a voice:
1. Park the vehicle in a reasonably
quiet outdoor location.

Black plate (18,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
7-18 Infotainment System 2. Sit in the driver seat with the
engine running and the parking
brake on.
3. Press and hold
g V for more
than five seconds.
4. The system responds with,
“ Press the PHONE/SEND (
g V )
button for the hands-free phone
system to enter the voice
adaptation mode or press the
PHONE/END (
V ) button to
select a different language. ” See
“ Language ” previously in this
section.
5. Voice memory A or B is
automatically selected. If both
memory locations are already
used, the system will prompt you
to overwrite one. Follow the
instructions provided by the
system. 6. When the preparation is
complete and you are ready to
begin, press
g V .
7. The VA mode will be explained.
Follow the instructions provided
by the system.
8. When the training is finished, the
system will tell you that an
adequate number of phrases
have been recorded.
9. The system will announce that
VA has been completed and the
system is ready.
The VA mode will stop if: .
The
g V button is pressed for
more than five seconds in
VA mode. .
The vehicle begins moving
during VA mode. .
The ignition switch is placed in
the OFF or LOCK position. Manual Control While using the voice recognition
system, it is possible to select menu
options to use the steering wheel
controls instead of speaking voice
commands. This can be especially
helpful if the noise of driving makes
it difficult for the voice recognition
system to accurately interpret
commands. The manual control
mode does not allow dialing a
phone number by digits. The user
may select an entry from the
Phonebook or Recent Calls lists. To
re-activate voice recognition, exit
the manual control mode by
pressing and holding
V , then press
g V to start the Hands Free Phone
System.
To start Manual Control Mode:
1. From an active Phone book or
Recent Call list, press
Q TUNE/
FF-REW FOLDER
R up
or down.

Black plate (19,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Infotainment System 7-192. The system responds with
“ Showing Manual Options. ”
3. Browse the menu by
pressing
Q TUNE/FF-REW
FOLDER
R up or down. The
system will speak the current
menu option. Depending on the
audio display, it will also show
the current menu option.
4. Press
g V to select the menu
option.
5. Press
V to go back to the
previous menu.
6. Press and hold
V for
five seconds to exit. Trademarks and
License Agreements FCC Information
See Radio Frequency Statement on
page 13-12 .
“ Made for iPod ” and “ Made for
iPhone ” mean that an electronic
accessory has been designed to
connect specifically to iPod or
iPhone and has been certified by
the developer to meet Apple
performance standards. iPod and iPhone are trademarks of
Apple Computer, Inc., registered in
the U.S. and other countries.
Bluetooth The Bluetooth ®
word mark and
logos are owned by the Bluetooth ®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.

Black plate (20,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
7-20 Infotainment System
2 NOTES

Black plate (2,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
9-2 Driving and Operating
Driving Information Distracted Driving Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive. .
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls. .
Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices. .
Designate a front seat
passenger to handle potential
distractions. .
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving. .
Wait until the vehicle is parked
to retrieve items that have fallen
to the floor. .
Stop or park the vehicle to tend
to children. .
Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone. { WarningTaking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving Defensive driving means “ always
expect the unexpected. ” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3-8 . .
Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.

Black plate (1,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications
Ordering Information . . . . . . 13-11
Radio Frequency
Identification (RFID) . . . . . . . 13-12
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-12 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
Infotainment System . . . . . . . . 13-15 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.