phone CHEVROLET CITY EXPRESS 2016 Owner's Manual

Black plate (2,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
9-2 Driving and Operating
Driving Information Distracted Driving Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive. .
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls. .
Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices. .
Designate a front seat
passenger to handle potential
distractions. .
Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving. .
Wait until the vehicle is parked
to retrieve items that have fallen
to the floor. .
Stop or park the vehicle to tend
to children. .
Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone. { WarningTaking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving Defensive driving means “ always
expect the unexpected. ” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3-8 . .
Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.

Black plate (16,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
9-16 Driving and Operating START position. Release the
key when the engine starts.
If the engine starts, but fails to
run, repeat the above procedure. .
If the engine is very hard to
start in extremely cold
weather or when restarting,
depress the accelerator
pedal a little (approximately
1/3 to the floor) and hold it
and then crank the engine.
Release the key and the
accelerator pedal when the
engine starts. .
If the engine is very hard to
start because it is flooded,
depress the accelerator
pedal all the way to the floor
and hold it. Crank the engine
for five to six seconds.
After cranking the engine,
release the accelerator
pedal. Crank the engine with
your foot off the accelerator
pedal by turning the ignition
key to START. Release the
key when the engine starts. If the engine starts, but fails
to run, repeat the above
procedure.
{ CautionDo not operate the starter for
more than 15 seconds at a time.
If the engine does not start, turn
the key off and wait 10 seconds
before cranking again, otherwise
the starter could be damaged.
4. Allow the engine to idle for at
least 30 seconds after starting.
Do not race the engine while
warming it up. Drive at moderate
speed for a short distance first,
especially in cold weather.
In cold weather, keep the engine
running for a minimum of two to
three minutes before shutting it
off. Starting and stopping the
engine over a short period of
time may make the vehicle more
difficult to start. Note: Care should be taken to
avoid situations that can lead to
potential battery discharge and
potential no-start conditions
such as:
1. Installation or extended use of
electronic accessories that
consume battery power when
the engine is not running (Phone
chargers, GPS, DVD
players, etc.).
2. Vehicle is not driven regularly
and/or only driven short
distances. In these cases, the
battery may need to be charged
to maintain battery health.

Black plate (41,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Driving and Operating 9-41Warning (Continued) .
Place the nozzle inside the fill
opening of the container
before dispensing fuel, and
keep it in contact with the fill
opening until filling is
complete. .
Fill the container no more
than 95% full to allow for
expansion. .
Do not smoke, light matches,
or use lighters while
pumping fuel. .
Avoid using cell phones or
other electronic devices. Trailer Towing General Towing
Information The vehicle is neither designed nor
intended to tow a trailer.
Conversions and
Add-Ons Add-On Electrical
Equipment
{ CautionSome electrical equipment can
damage the vehicle or cause
components to not work and
would not be covered by the
warranty. Always check with your
dealer before adding electrical
equipment.
Add-on equipment can drain the
vehicle's 12-volt battery, even if the
vehicle is not operating.
The vehicle has an airbag system.
Before attempting to add anything
electrical to the vehicle, see
Servicing the Airbag-Equipped
Vehicle on page 3-28 and Adding
Equipment to the Airbag-Equipped
Vehicle on page 3-29 .

Black plate (1,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-1
Customer
Information Customer Information Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance
Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text
Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement
Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service
Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-9
Service Publications
Ordering Information . . . . . . 13-11
Radio Frequency
Identification (RFID) . . . . . . . 13-12
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-12 Reporting Safety Defects Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-14
Vehicle Data Recording and
Privacy Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
Infotainment System . . . . . . . . 13-15 Customer Information Customer Satisfaction
Procedure Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (2,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
13-2 Customer Information STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative: .
Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield. .
Dealership name and location. .
Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line ®
Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within 40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (3,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-3STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN). Customer Assistance
Offices Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Black plate (4,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
13-4 Customer Information Canada General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center Online Owner Experience
(U.S.) my.chevrolet.com The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E (Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G (Maintenance Information):
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments. I (Service History): View and
print dealer-recorded service
records and self-recorded service
records.
D (Preferred Dealer
Information): Select a preferred
dealer and view locations, maps,
phone numbers, and hours.
J (Warranty Tracking
Information): Track the vehicle ’ s
warranty information.
J (Recall Information): View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12-1 .
H (Other Account Information):
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F (Live Chat Support): Chat live
with online help representatives.
See my.chevrolet.com to register
your vehicle.

Black plate (5,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-5Chevrolet Owner Centre
(Canada) chevroletowner.ca Visit the Chevrolet Owner Centre: .
Chat live with online help
representatives. .
Locate owner resources such as
lease-end, financing, and
warranty information. .
Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections. .
Download owner manuals. .
Find the
Chevrolet-recommended
maintenance services. GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935. General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance When calling Roadside Assistance,
have the following information
ready: .
Your name, home address, and
home telephone number. .
Telephone number of your
location. .
Location of the vehicle.

Black plate (10,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
13-10 Customer Information recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer. Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13-5 .
Gather the following information: .
Driver name, address, and
telephone number. .
Driver license number. .
Owner name, address, and
telephone number. .
Vehicle license plate number. .
Vehicle make, model, and
model year. .
Vehicle Identification
Number (VIN). .
Insurance company and policy
number. .
General description of the
damage to the other vehicle. Choose a reputable repair facility
that uses quality replacement parts.
See “ Collision Parts ” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3-20 .
Managing the Vehicle Damage
Repair Process In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using

Black plate (15,1)Chevrolet City Express Owner Manual (GMNA-Localizing-U.S./Canada-
7707496) - 2015 - CRC - 11/26/14
Customer Information 13-15These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur. NOTE: EDR data are
recorded by your vehicle only if a
non-trivial crash situation occurs; no
data are recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) are
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or, if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
Infotainment System If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.