phone CHEVROLET COLORADO 2020 Owner's Manual

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
Instruments and Controls 93
Wiper Parking
If the ignition is turned off while the
wipers are on LO, HI, or INT, they
will immediately stop.
If the windshield wiper lever is then
moved to OFF before the driver
door is opened or within 10 minutes,
the wipers will restart and move to
the base of the windshield.
If the ignition is turned off while the
wipers are performing wipes due to
windshield washing, the wipers
continue to run until they reach the
base of the windshield.
Compass
The vehicle may have a compass
display on the Driver Information
Center (DIC). The compass receives
its heading and other information
from the Global Positioning
System (GPS) antenna, StabiliTrak/
Electronic Stability Control (ESC),
and vehicle speed information.
The compass system is designed to
operate for a certain number of
miles or degrees of turn before
needing a signal from the GPSsatellites. When the compass
display shows CAL, drive the
vehicle for a short distance in an
open area where it can receive a
GPS signal. The compass system
will automatically determine when a
GPS signal is restored and provide
a heading again.
Clock
The time and date for the clock can
be set using the infotainment
system. See
“Time/Date”in
“System” under“Settings” in the
infotainment manual.
Power Outlets
For USB charging port locations,
see the infotainment manual.
Accessory power outlets can be
used to plug in electrical equipment,
such as a cell phone, MP3
player, etc.
The vehicle may have accessory
power outlets:
. On the center stack below the
climate control system,
if equipped. .
On the center floor console,
if equipped.
. On the rear of the center storage
console.
Lift the cover to access and replace
when not in use.
{Warning
Power is supplied to the outlets
when the ignition is on. When not
in use, do not leave electrical
equipment plugged in. The
vehicle could catch fire and cause
injury or death.
Caution
Leaving electrical equipment
plugged in for an extended period
of time while the vehicle is off will
drain the battery. Always unplug
electrical equipment when not in
use and do not plug in equipment
that exceeds the maximum
15 amp rating.

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
94 Instruments and Controls
Certain power accessory plugs may
not be compatible with the
accessory power outlet and could
overload vehicle or adapter fuses.
If a problem is experienced, see
your dealer.
When adding electrical equipment,
be sure to follow the proper
installation instructions included with
the equipment. SeeAdd-On
Electrical Equipment 0220.
Caution
Hanging heavy equipment from
the power outlet can cause
damage not covered by the
vehicle warranty. The power
outlets are designed for
accessory power plugs only, such
as cell phone charge cords.
Wireless Charging
If equipped, the vehicle has wireless
charging in front of the center floor
console. The system operates at
145 kHz and wirelessly charges one
Qi compatible smartphone. The power output of the system is
capable of charging at a rate up to
1 amp (5W), as requested by the
compatible smartphone. See
Radio
Frequency Statement 0343.
{Warning
Wireless charging can affect the
operation of an implanted
pacemaker or other medical
devices. If you have one, it is
recommended to consult with
your doctor before using the
wireless charging system.
The vehicle must be on, in ACC/
ACCESSORY, or Retained
Accessory Power (RAP) must be
active. The wireless charging
feature may not correctly indicate
charging when the vehicle is in RAP.
See Retained Accessory Power
(RAP) 0164.
The operating temperature is −20 °C
(−4 °F) to 60 °C (140 °F) for the
charging system and 0 °C (32 °F) to
35 °C (95 °F) for the smartphone.
{Warning
Remove all objects from the
charging pad before charging
your compatible smartphone.
Objects, such as coins, keys,
rings, paper clips, or cards,
between the smartphone and
charging pad will become very
hot. On the rare occasion that the
charging system does not detect
an object, and the object gets
wedged between the smartphone
and charger, remove the
smartphone and allow the object
to cool before removing it from
the charging pad, to prevent
burns.

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
Instruments and Controls 95
To charge a compatible smartphone:1. Remove all objects from the charging pad. The system may
not charge if there are any
objects between the
smartphone and charging pad.
2. Place the smartphone face up on the charging symbol.
To maximize the charge rate,
ensure the smartphone is fully
seated and centered in the
holder with nothing under it.
A thick smartphone case may
prevent the wireless charger
from working, or may reduce the charging performance. See
your dealer for additional
information.
3. A green
}next toVwill
display on the infotainment
screen. This indicates that the
smartphone is properly
positioned and charging.
If
}turns yellow, ensure that
the charging pad is clear of any
objects and that the
smartphone is capable of
wireless charging before
repositioning it.
If
}does not illuminate, the
smartphone may need to be
repositioned.
To reposition, remove the
smartphone from the pad, turn
it 180 degrees, and wait
three seconds before placing/
aligning the smartphone on the
pad again.
The smartphone may become
warm during charging. This is
normal. In warmer
temperatures, the speed of
charging may be reduced. Software Acknowledgements
Certain Wireless Charging Module
product from LG Electronics, Inc.
("LGE") contains the open source
software detailed below. Refer to
the indicated open source licenses
(as are included following this
notice) for the terms and conditions
of their use.
OSS Notice Information
To obtain the source code that is
contained in this product, please
visit http://opensource.lge.com. In
addition to the source code, all
referred license terms, warranty
disclaimers and copyright notices
are available for download. LG
Electronics will also provide open
source code to you on CD-ROM for
a charge covering the cost of
performing such distribution (such
as the cost of media, shipping, and
handling) upon email request to
[email protected]. This offer is
valid for three (3) years from the
date on which you purchased the
product.

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
100 Instruments and Controls
If the vehicle has a diesel engine,
see the Duramax diesel supplement
for more information.
Uplevel Cluster Menu
There is an interactive display area
in the center of the instrument
cluster.
Use the right steering wheel control
to open and scroll through the
different items and displays.
Press
oorpto change between
the cluster applications. Press
wor
xto scroll through the list of
available features within each application. Press
Vto select. Not
all applications will be available on
all vehicles. Some may be
temporarily restricted when the
vehicle is off or in ACC/
ACCESSORY.
. Home Page
. Info App. This is where the
selected Driver Information
Center (DIC) displays can be
viewed. See “Driver Information
Center (DIC) (Uplevel)” in the
Index.
. Audio
. Phone
. Navigation
. Options
Home
Information displayed here can be
customized from the Options menu.
Speedometer : Displays how fast
the vehicle is moving in either
kilometers per hour (km/h) or miles
per hour (mph). Speed Sign :
Shows sign
information, which comes from a
roadway database in the onboard
navigation, if equipped.
Time : Displays the current time.
Fuel Range : Displays the
approximate distance the vehicle
can be driven without refueling. The
fuel range estimate is based on an
average of the vehicle’s fuel
economy over recent driving history
and the amount of fuel remaining in
the fuel tank. Fuel range cannot be
reset.
Audio
Pressworxto scroll through
radio stations or move to the next or
previous track of a CD/USB/
Bluetooth device that is connected
to the vehicle. Press
Vto enter the
Audio menu to browse for music,
select from favorites, or change the
audio source.
Phone
In the Phone menu, if there is no
active phone call, view recent calls,
scroll through contacts, select from

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
Instruments and Controls 101
the favorites, or change the phone
source. If there is an active call,
mute the phone or switch to handset
operation.
Navigation
In the Navigation menu, if there is
no active route, you can resume the
last route and turn the voice
prompts on or off. If there is an
active route, press
Vto cancel route
guidance or turn the voice prompts
on or off.
Options
Pressworxto scroll through
items in the Options menu. Press
V
to select the item. Pressoto exit
the item.
Units : Choose US or Metric units.
A selected mark will be displayed
next to the selected item.
Info Page Options : Select the
items to be displayed in the Info
app. A selected mark will be
displayed next to the selected item. Home Page Options :
Select the
available elements to display. Not all
elements will be available on all
vehicles: Speedometer, Speed Sign,
Time, and Fuel Range.
Speed Warning : Allows the driver
to set a speed that they do not want
to exceed. Press
worxto adjust
the value. Press
Vto set the speed.
Once the speed is set, this feature
can be turned off by pressing
V
while viewing this page. If the
selected speed limit is exceeded, a
pop-up warning is displayed with a
chime.
Software Information : Displays
open source software information.
Speedometer
The speedometer shows the
vehicle's speed in either kilometers
per hour (km/h) or miles per
hour (mph).
Odometer
The odometer shows how far the
vehicle has been driven, in either
kilometers or miles.
Trip Odometer
The trip odometer shows how far
the vehicle has been driven since
the trip odometer was last reset.
The trip odometer is accessed and
reset through the Driver Information
Center (DIC). See Driver
Information Center (DIC) (Base
Level) 0114 or
Driver Information Center (DIC)
(Uplevel) 0116.
Tachometer
The tachometer displays the engine
speed in revolutions per
minute (rpm).

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
132 Infotainment System
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 132
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle’s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
142 Driving and Operating
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts035.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they may do and
be ready. .
Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
Customer Information 333
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 333
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 335
Customer Assistance for Text Telephone (TTY) Users . . . . . 336
Online Owner Center . . . . . . . . . 336
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 337
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 337
Scheduling Service Appointments . . . . . . . . . . . . . . . 339
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 339
Collision Damage Repair . . . . . 340
Publication Ordering Information . . . . . . . . . . . . . . . . . . 342
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 343
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 343
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 344
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 344
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 345
Cybersecurity . . . . . . . . . . . . . . . . . 345
Event Data Recorders . . . . . . . . 345
OnStar . . . . . . . . . . . . . . . . . . . . . . . 346
Infotainment System . . . . . . . . . . 346
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
334 Customer Information
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by BBB National Programs, Inc. to
settle automotive disputes regarding
vehicle repairs or the interpretation
of the New Vehicle Limited
Warranty. Although you may be
required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Company wants you to be aware of

Chevrolet Colorado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13566640) - 2020 - CRC - 9/30/19
Customer Information 335
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text