CHEVROLET CORVETTE 1993 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Schedule
Section E: Maintenance Record
After the scheduled services are. jperfomed, tecord the. date,
odometer readingpwd who performed-the service in the
columns indicated. When ccmpleting the Maintenance
Perfmined column, insert-the nurnbeis frm:the Schedule I
or Schedule. I1 'mairitenance charts which correspond to the
maintenance performed. Also, you should retain all
maintenance receipts. your Corvette owner's portfolio is-a
convenient place 'to store them.

Downloaded from www.Manualslib.com manuals search engine Here you will find out how to
contact Chevrolet If you need
assistance. This part also tells you
how .to obtain service publications
and how to report any safety
defects..
Customer Assistance Information
Customer Satisfaction Procedure .................................................................... 342
Corvette Action Center.. ........................................................................\
........... 343
Customer Assistance for the Hearing or Speech Impaired ............................ 343
BBB Mediation/Arbitration Program 344
Reporting Safety Defects ........................................................................\
........... 346
Chevrolet Roadside Assistance Program ......................................................... 347
Service Publications.. ........................................................................\
............... 348
rl .............................................................
34 I

Downloaded from www.Manualslib.com manuals search engine Customer Assistance Information
Customer Satisfaction Procedure
Your -satisfaction and goodwill are
important to
your dealer and Chewolet.
Normally, any concern yith the sales
transaction or the operation of your
vehicle will. be resolved by your dealer's
Sales
OP Service Departments.
Sometimes, however, despite the best
intentions.
of all concerned,
misunderstandings can occur.
If your
concern has not been resolved to yaw
satisfaction, the following steps should
betaken: contact the
owner of the
dealersfiip or
the General Manager.
STEP TWO: If after contacting a-
member of Dealership Management, it
appears
your concern cannot be
resolved
by the dealership without.
further help, contact the.Chevrolet
Customer Assistance
Center by calling
In Canada, contact GM o€%anada
Customer Assistance Center in
Oshawa-
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In
Puerto Rico or US. Virgin Islands, call
1-809-763-1315. In ail other overseas
locations, contact GM International
Export Sales in Canada-by caliing
1-800-222-1020.
1-416-644-4112.
For' prompt assistance, please. have the
foliowing information available to give
the Customer Assistance Representative:
Your name, address, tidephone
number
Vehicle Identification Number (This
is available. from the vehicle
registration
or title, or the plate
I attached to the.left top of -the
instrument panel
and viiible through
the windshield.)
9 Dealership name .and location
Vehicle delivery date and present
mileage
Nature of concern

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GM Participation In Better
Business Bureau
lWediationlArbitration Program*
Our experience has shown that the
Customer S,atisfaction Procedure
described .earlier
in this part has b&n
very successful
in achieving customer
satisfaction. However,
if you have not
been substantially satisfied, Chevrolet
wants you
to be aware of GM's
voluntary participation in a no-charge
mediatiodarbitration
program called
BBB AUTO LINE. This program is
administered by the Council of Better
.Business Bureaus through local Better
Business Bureaus. The program can
resolve individual disputes involving
vehicle repairs and the- interpretation of
-your New Vehicle Limited Warranty.
344
We prefer that-you not resort to BBB
AUTO LINE until -after-a final decision
is
made under. the Customer
Satisfaction Procedure. HQwever,
you
rnay file a claim. at any time by
contacting
your local Better Business
Bureau (BBB) at the following toll-free
number:. 1-800-955-5100. For further
information about fiiing a claim, you
may also write to:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
.Arlington,
VA 22203
In order to file a. claim, you will .have to
, provide your name and. address, the
vehicle identification number
(VIN) of
your vehicle,
and a statement of the
nature of your complaint. BBB staff
may try to help resolve your dispute
through
mediation.. If mediation is not
succ~ssful, or if you do not wish to.
participate
in mediation, eligible
customers may present: their case
to an
impartial third-party arbitrator at an
informal hewing.. The arbitrator will
render a decisi0n.h your case,
which
yau rnay accept or reject. If you awpt a
valid arbitrator decision,
GM will be
bound
.by that decision. The entire
dispute settlement process should
ordinarily take about
40 days fromthe
time you file your complaint to the time

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Customer Assistance Information
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that
your vehicle has a safety defect,
you should immediately notitify
Transport
Canada, haddition to
notifying General Motors of Canada
Limited.
YOU may write to:
Transport Canada
Box. 8880
Ottawa, Ontario K1G 312
Reporting Safety Defects to
General Motors
In addition to- notifying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope you'll notify us.
Please call us at 1-800-222-1020, or
write:
Chewolet Motm Ditiision
Cbevrolet Customer Assistance. Center
P:O. Box 7047
Troy, Michigan 48007-7047
In
Canada, plegse call us ,at
1-800-263-3777 (English) Qr
'1-800-26.3-7854 (French). Or, write:
General
Motors o€ Canada Limited
Customer Assistance Center
1908 Colonel Sm Drive
Oshawa, Ontario L1H 8P7

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,1111
24-Hour Roadside Assistance
Number
i- X8002
Chevrolet Roadside
Assistance Progrmn
To enhance Chevrolet's strong
commitment
to customer satisfaction,
Chevrolet is excited to announce the
establishment
of the Chevrolet/Geo
Roadside Assistance Center.
As the
owner of a
1993 Corvette, membership
in
Roadside Assistance is free. Roadside Assistance
is available 24
hours
a day, 365 days a year, by calling
This toll-free number will provide you
over-the-phone roadside assistance with
minor mechanical problems."
If your
problem cannot be resolved over the
phone,
our advisors have access to a
nationwide network
of dealer
recommended service providers. The
following services are available:
Towing
Locksmith
Tire repair
Glass replacement
Rental car or taxi
9 Additional services as necessary
': In Canada, caa 1 -8&-268-680O.for d&&
1-800-CHEV ZR1 (1-800-243-8971).
on Roadside Assistance.
The Roadside Assistance Center uses
companies that will provide you with
quality and priority service. aen
roadside services are required, our
advisors wil1 explain any payment
obligations that
may be incurred for
utilizing outside services.
For'"prompt assistance when calling,
please have the following available t
give
to the advisor:
Vehicle Identification Number
License plate number
9 Vehicle color
9 Vehicle location
Telephone number where you can be
Vehicle mileage
* Description of problem
Please refer to
the Roadside Assistance
brochure inside your owner's portfolio
for full program details.
reached
347 '

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Service Publications
Infiormation on how to obtain Product
Service Publications
and Indexes as
described below is' applicable only in the
fifty US. states (and the District of
Columbia) and only for cars and light
trucks with GVWR less than 10,000
pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing tu: *.
General Motors of Canada Limited
Service Publications Department
1908 Colonel SamDrive
Oshawa, Ontario
L1H 8P7
548
Chevrolet regularly sends its dealers
useful Sewice bulletins about Chevrolet
products. Chenolet monitors product
performance in
the field. We then
prepare bulletins for servicing our
products better.
Now, you can get these
bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and.care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which,
if done on time with the
latest parts, may avoid future costly
repairs.
Some bulletins tell a technician
how to repair a new or unexpected
condition. Others
describe a quicker
way to fix your vehicle. They can help a
technician service your vehicle better. Most bulletins
apply to
conditions
affecting a small number of cars or
trucks. Your Chevrolet deder or a
qualified technician may have to
determine if a speci€ic bulletin applies
to your vehicle.
P

Downloaded from www.Manualslib.com manuals search engine individual PWs
If you don’t want to buy dl&e Pms
issued by Chevrolet for all car or truck
models
in. the model year, you can buy
individual PSP‘s, such as those which
may pertain to a particular model. To
do this, you will first ne.ed to see our
index
of PSP’s. It provides a variety of
,infomatian. Here’s what you’ll find in
the index and how you can get one:
What You’ll Find in the lndex
A list of dl PSS’s published by
Chewolet in a model year (I 98-9 or
later). PSP’s covering all models of
Chevrolet cars or light trucks (less
than 10,000 lbs. GW) are listed in
the same index.
Ordering information so you can buy
the
specific PSP’s you may want.
4 Price .informatiQn for the PSP’s you
may want t.o buy.