phone CHEVROLET EQUINOX 2012 2.G Service Manual

Black plate (6,1)Chevrolet Equinox Owner Manual - 2012
13-6 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.‐purchased vehicles, call
1‐800‐243‐8872; (Text Telephone
(TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call
1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.

Black plate (12,1)Chevrolet Equinox Owner Manual - 2012
13-12 Customer Information
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13‑6.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑26.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Black plate (16,1)Chevrolet Equinox Owner Manual - 2012
13-16 Customer Information
This data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by the vehicle only if a non-trivial
crash situation occurs; no data is
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) is recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR. GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor. See OnStar
Overview on page 14‑1 for more
information.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation manual for information on
stored data and for deletion
instructions.

Black plate (4,1)Chevrolet Equinox Owner Manual - 2012
14-4 OnStar
Connections
OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar mobile app. See
www.onstar.com for coverage maps.
Hands-Free Calling
1. PushX. System responds:
“OnStar ready.”
2. Say “Dial.”System responds:
“Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK calling.”
Retrieve My Number
1. PushX. System responds:
“OnStar ready.”
2. Say “My Number.” System
responds: “Your OnStar
Hands-Free Calling number is.”
End a Call
PushX. System responds: “Call
ended.”
Store a Name Tag for Speed
Dialing
1. PushX. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you
would like to store.”
3. Say the entire number without pausing. System responds:
“Please say the name tag.”
4. Pick a name tag. “System
responds:”About to store tag>. Does that sound OK?”
5. Say “Yes”or“No” to try again.
System responds: “OK, storing
.”
Place a Call Using a Stored
Number
1. PushX. System responds:
“OnStar ready.”
2. Say “Call .” System
responds: “OK, calling
.”
Verify Minutes and Expiration
PushXand say “minutes” then
“verify” to check how many minutes
remain and their expiration date.
OnStar Mobile App
With an iPhone®or
Android™-based mobile device, an
OnStar mobile app can be
downloaded. The vehicle can be
remote started, if equipped, or the
doors can be unlocked from
anywhere there is cell phone
service. It can also check the fuel
level, tire pressure, and oil life.
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.

Black plate (6,1)Chevrolet Equinox Owner Manual - 2012
14-6 OnStar
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar’s
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond
OnStar ’s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming. See
Radio Frequency Statement on
page 13‑17 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf, hard‐of‐
hearing, or speech‐impaired
customers while in the vehicle. The
available dealer‐installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn‐by‐Turn Navigation.
Onstar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing and
sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.

Black plate (3,1)Chevrolet Equinox Owner Manual - 2012
INDEX i-3
Climate Control Systems . . . . . . . 8-1Air Conditioning . . . . . . . . . . . . . . . 8-1
Automatic . . . . . . . . . . . . . . . . . . . . . . 8-3
Heating . . . . . . . . . . . . . . . . . . . . . . . . 8-1
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Cluster, Instrument . . . . . . . . . . . . . 5-9
Collision Damage Repair . . . . . 13-10
Compact Spare Tire . . . . . . . . . . 10-73
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5 Messages . . . . . . . . . . . . . . . . . . . . 5-28
Connections, OnStar
®. . . . . . . . . 14-4
Control of a Vehicle . . . . . . . . . . . . . 9-4
Convenience Net . . . . . . . . . . . . . . . 4-2
Convex Mirrors . . . . . . . . . . . . . . . . 2-14
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-17
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-11
Cooling System . . . . . . . . . . . . . . . 10-15 Engine Messages . . . . . . . . . . . . 5-29
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 13-9
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-9 Cruise Control . . . . . . . . . . . . . . . . . 9-38
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Messages . . . . . . . . . . . . . . . . . . . . 5-28
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-1
Customer Assistance . . . . . . . . . . 13-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . 13-13
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . 13-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-15
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2
Defensive Driving . . . . . . . . . . . . . . . 9-3
Devices, Auxiliary . . . . . . . . . . . . . 7-28
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-4 Door
Ajar Messages . . . . . . . . . . . . . . . 5-28
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Power Locks . . . . . . . . . . . . . . . . . . . 2-7
Drive Belt Routing, Engine . . . . . 12-4
Drive Systems All-Wheel Drive . . . . . . . 10-26, 9-32
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-24
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 9-57
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-26
Highway Hypnosis . . . . . . . . . . . . 9-12
Hill and Mountain Roads . . . . . . 9-12
If the Vehicle is Stuck . . . . . . . . . 9-15
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-6
Off-Road Recovery . . . . . . . . . . . . 9-5
Vehicle Load Limits . . . . . . . . . . . 9-16
Wet Roads . . . . . . . . . . . . . . . . . . . 9-11
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-13

Black plate (8,1)Chevrolet Equinox Owner Manual - 2012
i-8 INDEX
OnStar®
Additional Information . . . . . . . . 14-5
Connections . . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . . 14-5
Emergency . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . . 14-2
Overview . . . . . . . . . . . . . . . . . . . . . 14-1
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
System, In Brief . . . . . . . . . . . . . . 1-27
Operation, Infotainment System . . . . . . . . . . . . . . . . . . . . . . . 7-10
Ordering Service Publications . . . . . . . . 13-13
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Overheating, Engine . . . . . . . . . . 10-20
Overview, Infotainment
System . . . . . . . . . . . . . . . . . . . . 7-3, 7-5
Overview, OnStar
®. . . . . . . . . . . . 14-1
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-26
Shifting Out of . . . . . . . . . . . . . . . . 9-27
Tilt Mirrors . . . . . . . . . . . . . . . . . . . . 2-17 Parking
Assist, Ultrasonic . . . . . . . . . . . . . 9-43
Brake . . . . . . . . . . . . . . . . . . . . . . . . . 9-33
Brake and P (Park)
Mechanism Check . . . . . . . . 10-28
Over Things That Burn . . . . . . . 9-27
Passenger Airbag Status
Indicator . . . . . . . . . . . . . . . . . . . . . 5-13
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 8-6
Passenger Sensing System . . . 3-28
Perchlorate Materials
Requirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-34
Phone
Bluetooth . . . . . . . . . 7-36, 7-38, 7-42
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-7
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-7
Retained Accessory (RAP) . . . 9-25
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-22
Windows . . . . . . . . . . . . . . . . . . . . . 2-18 Pregnancy, Using Safety
Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
Privacy Radio FrequencyIdentification (RFID) . . . . . . . 13-17
Program Courtesy Transportation . . . . . . 13-9
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-3
R
Radio FrequencyIdentification (RFID) . . . . . . . . 13-17
Statement . . . . . . . . . . . . . . . . . . 13-17
Radios AM-FM Radio . . . . . . . . . . . 7-14, 7-16
Reception . . . . . . . . . . . . . . . . . . . . 7-22
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-19
Reading Lamps . . . . . . . . . . . . . . . . . 6-5
Rear Seat Audio (RSA) System . . . . . . . . . . . . . . . . . . . . . . . 7-34
Rear Seat Entertainment System Rear Seat Audio (RSA) . . . . . . . 7-34
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-10
Rear Vision Camera (RVC) . . . . 9-45
Rear Window Washer/Wiper . . . . 5-4

Black plate (11,1)Chevrolet Equinox Owner Manual - 2012
INDEX i-11
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-10
TaillampsBulb Replacement . . . . . . . . . . 10-34
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-13 Immobilizer . . . . . . . . . . . . . . . . . . . 2-13
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tires Buying New Tires . . . . . . . . . . . 10-58
Chains . . . . . . . . . . . . . . . . . . . . . . 10-63
Changing . . . . . . . . . . . . . . . . . . . 10-65
Compact Spare . . . . . . . . . . . . . 10-73
Designations . . . . . . . . . . . . . . . 10-46
Different Size . . . . . . . . . . . . . . . 10-60
If a Tire Goes Flat . . . . . . . . . . 10-64
Inflation Monitor System . . . . 10-53
Inspection . . . . . . . . . . . . . . . . . . 10-56
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Pressure Light . . . . . . . . . . . . . . . . 5-21
Pressure Monitor System . . . 10-51
Rotation . . . . . . . . . . . . . . . . . . . . 10-56
Sidewall Labeling . . . . . . . . . . . 10-43 Tires (cont'd)
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-46
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-60
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-62
Wheel Replacement . . . . . . . . 10-62
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-57
Towing Driving Characteristics . . . . . . . . 9-57
Equipment . . . . . . . . . . . . . . . . . . . . 9-63
General Information . . . . . . . . . . 9-56
Recreational Vehicle . . . . . . . . 10-78
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-60
Trailer Sway Control (TSC) . . . 9-63
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-77
Traction Control System (TCS) . . . . . . . . 9-35
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . 5-20
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-19 Trailer
Sway Control (TSC) . . . . . . . . . . 9-63
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-60
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 9-29
Fluid, Automatic . . . . . . . . . . . . 10-13
Messages . . . . . . . . . . . . . . . . . . . . 5-33
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . 13-9
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-3
Turn Signal Bulb Replacement . . . . . . . . . . 10-34
U
Ultrasonic Parking Assist . . . . . . 9-43
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-60
Using This Manual . . . . . . . . . . . . . . . . iv