contact CHEVROLET EQUINOX 2019 Owner's Guide

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Vehicle Care 305
Headlamp Aiming
Headlamp aim has been preset and
should need no further adjustment.
If the vehicle is damaged in a crash,
the headlamp aim may be affected.
If adjustment to the headlamps is
necessary, see your dealer.
Bulb Replacement
For the proper type of replacement
bulbs, or any bulb changing
procedure not listed in this section,
contact your dealer.
Caution
Do not replace incandescent
bulbs with aftermarket LED
replacement bulbs. This can
cause damage to the vehicle
electrical system.
Halogen Bulbs
{Warning
Halogen bulbs have pressurized
gas inside and can burst if you
drop or scratch the bulb. You or
others could be injured. Be sure
to read and follow the instructions
on the bulb package.
High Intensity Discharge
(HID) Lighting
{Warning
The High Intensity Discharge
(HID) lighting system operates at
a very high voltage. If you try to
service any of the system
components, you could be
seriously injured. Have your
dealer or a qualified technician
service them.
After an HID headlamp bulb has
been replaced, the beam might be a
slightly different shade than it was
originally. This is normal.
LED Lighting
This vehicle has several LED lamps.
For replacement of any LED lighting
assembly, contact your dealer.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Vehicle Care 323
Outward Facing Sidewall:The
side of an asymmetrical tire that
has a particular side that faces
outward when mounted on a
vehicle. The side of the tire that
contains a whitewall, bears
white lettering, or bears
manufacturer, brand, and/or
model name molding that is
higher or deeper than the same
moldings on the other sidewall
of the tire.
Passenger (P-Metric) Tire
:A
tire used on passenger cars and
some light duty trucks and
multipurpose vehicles.
Recommended Inflation
Pressure
:Vehicle
manufacturer's recommended
tire inflation pressure as shown
on the tire placard. See Tire
Pressure 0324 andVehicle
Load Limits 0190. Radial Ply Tire
:A pneumatic
tire in which the ply cords that
extend to the beads are laid at
90 degrees to the centerline of
the tread.
Rim
:A metal support for a tire
and upon which the tire beads
are seated.
Sidewall
:The portion of a tire
between the tread and the bead.
Speed Rating
:An
alphanumeric code assigned to
a tire indicating the maximum
speed at which a tire can
operate.
Traction
:The friction between
the tire and the road surface.
The amount of grip provided.
Tread
:The portion of a tire that
comes into contact with
the road.
Treadwear Indicators
:Narrow
bands, sometimes called wear
bars, that show across the tread
of a tire when only 1.6 mm (1/16 in) of tread remains. See
When It Is Time for New Tires
0
331.
UTQGS (Uniform Tire Quality
Grading Standards)
:A tire
information system that provides
consumers with ratings for a
tire's traction, temperature, and
treadwear. Ratings are
determined by tire
manufacturers using
government testing procedures.
The ratings are molded into the
sidewall of the tire. See Uniform
Tire Quality Grading 0334.
Vehicle Capacity Weight
:The
number of designated seating
positions multiplied by
68 kg (150 lb) plus the rated
cargo load. See Vehicle Load
Limits 0190.
Vehicle Maximum Load on the
Tire
:Load on an individual tire
due to curb weight, accessory
weight, occupant weight, and
cargo weight.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Vehicle Care 337
Tire Chains
{Warning
Do not use tire chains. There is
not enough clearance. Tire chains
used on a vehicle without the
proper amount of clearance can
cause damage to the brakes,
suspension, or other vehicle
parts. The area damaged by the
tire chains could cause loss of
control and a crash.
Use another type of traction
device only if its manufacturer
recommends it for the vehicle's
tire size combination and road
conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the
traction device if it contacts the
vehicle. Do not spin the wheels.
If traction devices are used, install
them on the front tires.
If a Tire Goes Flat
It is unusual for a tire to blow out
while driving, especially if the tires
are maintained properly. SeeTires
0 316. If air goes out of a tire, it is
much more likely to leak out slowly.
But if there is ever a blowout, here
are a few tips about what to expect
and what to do:
If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible.{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash.
Never attempt to re-inflate a tire
that has been driven on while
severely underinflated or flat.
Have your dealer or an authorized
tire service center repair or
replace the flat tire as soon as
possible.
{Warning
Lifting a vehicle and getting under
it to do maintenance or repairs is
dangerous without the
appropriate safety equipment and
training. If a jack is provided with
the vehicle, it is designed only for
changing a flat tire. If it is used for
(Continued)

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
354 Vehicle Care
10. Try to start the vehicle that hadthe dead battery. If it will not
start after a few tries, it
probably needs service.
Caution
If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to suspension
components. Use the proper
straps around the tires to secure
the vehicle. Do not drag a locked
wheel/tire while loading the
vehicle. Do not use a sling type
lift to tow the vehicle. This could
damage the vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach
angles, if necessary. A towed
vehicle should have its drive wheels
off the ground. Contact Roadside
Assistance or a professional towing
service if the disabled vehicle must
be towed. The vehicle is equipped with a tow
eye. Only use the tow eye to pull
the vehicle onto a flatbed car carrier
from a flat road surface. Do not use
the tow eye to pull the vehicle from
snow, mud, or sand.
The tow eye is stored underneath
the load floor, near the spare tire or
the compressor kit, if equipped.
Front Tow Eye
Carefully open the cover by using
the small notch that conceals the
front tow eye socket.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
366 Vehicle Care
Instrument Panel, Leather,
Vinyl, Other Plastic Surfaces,
Low Gloss Paint Surfaces, and
Natural Open Pore Wood
Surfaces
Use a soft microfiber cloth
dampened with water to remove
dust and loose dirt. For a more
thorough cleaning, use a soft
microfiber cloth dampened with a
mild soap solution.
Caution
Soaking or saturating leather,
especially perforated leather, as
well as other interior surfaces,
may cause permanent damage.
Wipe excess moisture from these
surfaces after cleaning and allow
them to dry naturally. Never use
heat, steam, or spot removers. Do
not use cleaners that contain
silicone or wax-based products.
Cleaners containing these
solvents can permanently change(Continued)
Caution (Continued)
the appearance and feel of
leather or soft trim, and are not
recommended.
Do not use cleaners that increase
gloss, especially on the instrument
panel. Reflected glare can decrease
visibility through the windshield
under certain conditions.
Caution
Use of air fresheners may cause
permanent damage to plastics
and painted surfaces. If an air
freshener comes in contact with
any plastic or painted surface in
the vehicle, blot immediately and
clean with a soft cloth dampened
with a mild soap solution.
Damage caused by air fresheners
would not be covered by the
vehicle warranty.
Cargo Cover and
Convenience Net
If equipped, wash with warm water
and mild detergent. Do not use
chlorine bleach. Rinse with cold
water, and then dry completely.
Care of Seat Belts
Keep belts clean and dry.
{Warning
Do not bleach or dye seat belt
webbing. It may severely weaken
the webbing. In a crash, they
might not be able to provide
adequate protection. Clean and
rinse seat belt webbing only with
mild soap and lukewarm water.
Allow the webbing to dry.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
370 Service and Maintenance
Maintenance
Schedule
Owner Checks and Services
At Each Fuel Stop
.Check the engine oil level. See
Engine Oil 0285.
Once a Month
. Check the tire inflation
pressures. See Tire Pressure
0 324.
. Inspect the tires for wear. See
Tire Inspection 0330.
. Check the windshield washer
fluid level. See Washer Fluid
0 297.
Engine Oil Change
When the CHANGE ENGINE OIL
SOON message displays, have the
engine oil and filter changed within
the next 1 000 km/600 mi. If driven
under the best conditions, the
engine oil life system may not
indicate the need for vehicle service
for up to a year. The engine oil and filter must be changed at least once
a year and the oil life system must
be reset. Your trained dealer
technician can perform this work.
If the engine oil life system is reset
accidentally, service the vehicle
within 5 000 km/3,000 mi since the
last service. Reset the oil life
system when the oil is changed.
See
Engine Oil Life System 0289.
On vehicles with diesel engines, it is
recommended to drain the diesel
fuel filter of water when the oil is
changed or when the WATER IN
FUEL CONTACT SERVICE
message displays.
Air Conditioning Desiccant
(Replace Every Seven Years)
The air conditioning system requires
maintenance every seven years.
This service requires replacement of
the desiccant to help the longevity
and efficient operation of the air
conditioning system. This service
can be complex. See your dealer.
Tire Rotation and Required
Services Every 12 000 km/
7,500 mi
Rotate the tires, if recommended for
the vehicle, and perform the
following services. See Tire
Rotation 0330.
. Check engine oil level and oil
life percentage. If needed,
change engine oil and filter, and
reset oil life system.
See Engine Oil 0285 and
Engine Oil Life System 0289.
. Check engine coolant level. See
Cooling System 0292.
. Check windshield washer fluid
level. See Washer Fluid 0297.
. Check tire inflation pressures.
See Tire Pressure 0324.
. Inspect tire wear. See Tire
Inspection 0330.
. Visually check for fluid leaks.
. Inspect engine air cleaner filter.
See Engine Air Cleaner/Filter
0 290.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 387
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 387
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 389
Customer Assistance for Text Telephone (TTY) Users . . . . . 390
Online Owner Center . . . . . . . . . 390
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 391
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 391
Scheduling Service Appointments . . . . . . . . . . . . . . . 393
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 393
Collision Damage Repair . . . . . 394
Publication Ordering Information . . . . . . . . . . . . . . . . . . 397
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 397
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 398
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 399
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 399
Event Data Recorders . . . . . . . . 399
OnStar . . . . . . . . . . . . . . . . . . . . . . . 400
Infotainment System . . . . . . . . . . 400
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
388 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
390 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 383.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada)
www.chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12145779) - 2019 - CRC - 7/30/18
Customer Information 393
.Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.