onstar CHEVROLET EQUINOX 2020 Owner's Manual

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 7
Seats and Restraints . . . . . . . . . . . 35
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 88
Instruments and Controls . . . . . . . 93
Lighting . . . . . . . . . . . . . . . . . . . . . . . 144
Infotainment System . . . . . . . . . . 153
Climate Controls . . . . . . . . . . . . . . 154
Driving and Operating . . . . . . . . . 162
Vehicle Care . . . . . . . . . . . . . . . . . . 265
Service and Maintenance . . . . . 358
Technical Data . . . . . . . . . . . . . . . . 373
Customer Information . . . . . . . . . 377
Reporting Safety Defects . . . . . . 387
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 391
Connected Services . . . . . . . . . . . 399
Index . . . . . . . . . . . . . . . . . . . . 402

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
8 Keys, Doors, and Windows
The key that is part of the Remote
Keyless Entry (RKE) transmitter can
be used for all locks.
Remove the key by pressing the
button on the side of the RKE
transmitter near the bottom and pull
the key out. Never pull the key out
without pressing the button.
If it becomes difficult to turn the key,
inspect the key blade for debris.
See your dealer if a new transmitter
is needed.
If locked out of the vehicle, see
Roadside Assistance Program
0381.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See OnStar Overview 0391.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 387.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range: .
Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows
for vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless
Access Operation” later in this
section.
The RKE transmitter may work up to
60 m (197 ft) away from the vehicle.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
124 Instruments and Controls
oorp:Press to move between
the interactive display zones in the
cluster.
V: Press to open a menu or select
a menu item. Press and hold to
reset values on certain screens.
Base Level DIC
Useoorpto choose the Trip,
Vehicle, or Eco menus. Use
wor
xto scroll through items in
each menu.
Trip/Fuel Menu (TRIP) Items
Speed : Displays how fast the
vehicle is moving in either
kilometers per hour (km/h) or miles
per hour (mph). The speedometer
cannot be reset.
Trip 1 or Trip 2, Average Fuel
Economy : Displays the current
distance traveled, in either
kilometers (km) or miles (mi), from
the last reset for the trip odometer.
The trip odometer can be reset to
zero by pressing and holding the
V
button while the trip odometer
display is showing. Also displays the approximate
average liters per 100 kilometers (L/
100 km) or miles per gallon (mpg).
This number is based on the
number of L/100 km (mpg) recorded
since the last time this menu item
was reset. This number reflects only
the approximate average fuel
economy that the vehicle has right
now, and will change as driving
conditions change. Reset the
average consumption by pressing
V
when it is displayed.
Fuel Range :
Displays the
approximate distance the vehicle
can be driven without refueling. The
fuel range estimate is based on an
average of the vehicle's fuel
economy over recent driving history
and the amount of fuel remaining in
the fuel tank. Fuel range cannot be
reset.
Average Vehicle Speed : Displays
the average vehicle speed of the
vehicle in kilometers per hour (km/h)
or miles per hour (mph). This
average is based on the various vehicle speeds recorded since the
last reset. Reset the average speed
by pressing
Vwhen it is displayed.
Timer : To start the timer, press
V
while Timer is displayed. The
display will show the amount of time
that has passed since the timer was
last reset, not including time the
ignition is off. Time will continue to
be counted as long as the ignition is
on, even if another display is being
shown on the DIC. The timer will
record up to 99 hours, 59 minutes,
and 59 seconds (99:59:59) after
which the display will return to zero.
To stop the timer, press
Vbriefly
while Timer is displayed. To reset
the timer to zero, press and hold
V.
Navigation : Used for the OnStar
Turn-by-Turn guidance.
Blank Display : Displays no
information.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
188 Driving and Operating
Warning (Continued)
.Use a weatherproof,
heavy-duty, 15 amp-rated
extension cord if needed.
Failure to use the
recommended extension
cord in good operating
condition, or using a
damaged heater or
extension cord, could make
it overheat and cause a fire,
property damage, electric
shock, and injury.
. Do not operate the vehicle
with the heater cord
permanently attached to the
vehicle. Possible heater
cord and thermostat
damage could occur.
. While in use, do not let the
heater cord touch vehicle
parts or sharp edges. Never
close the hood on the
heater cord.
(Continued)
Warning (Continued)
.Before starting the vehicle,
unplug the cord, reattach
the cover to the plug, and
securely fasten the cord.
Keep the cord away from
any moving parts.
The length of time the heater should
remain plugged in depends on
several factors. Ask a dealer in the
area where you will be parking the
vehicle for the best advice on this.
Retained Accessory
Power (RAP)
When the ignition is turned from on
to off, the following features (if
equipped) will continue to function
for up to 10 minutes, or until the
driver door is opened. These
features will also work when the
ignition is in RUN or ACC/
ACCESSORY:
. Infotainment System .
Power Windows (during RAP
this functionality will be lost
when any door is opened)
. Sunroof (during RAP this
functionality will be lost when
any door is opened)
. Auxiliary Power Outlet
. Audio System
. OnStar System
Shifting Into Park
{Warning
It can be dangerous to get out of
the vehicle if the shift lever is not
fully in P (Park) with the parking
brake firmly set. The vehicle can
roll. If you have left the engine
running, the vehicle can move
suddenly. You or others could be
injured. To be sure the vehicle will
not move, even when you are on
fairly level ground, use the steps
that follow. If you are pulling a
trailer, see Driving Characteristics
and Towing Tips 0254.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
Driving and Operating 195
Diesel Exhaust Fluid
{Warning
Avoid getting Diesel Exhaust
Fluid (DEF) on your skin or in
your eyes as it could cause
irritation. For more safety,
handling, and storage information,
see the Diesel Exhaust Fluid
container label.
Diesel Exhaust Fluid (DEF) is used
with diesel engines to reduce the
amount of regulated emissions
produced. Products such as AdBlue
are types of DEF, and are approved
for use in the vehicle as long as
they have an API certification label
or meet ISO 22241.The fluid level in
the DEF tank must be maintained
for the vehicle to run properly. DEF
is not a fuel additive. DEF should
not be mixed with or added to diesel
fuel. DEF freezes when exposed to
temperatures below −11 °C (12 ° F).It is normal to hear the DEF system
purge fluid back into the tank after
the vehicle is shut off.
Locating Diesel Exhaust Fluid
DEF can be purchased at your
dealer. It can also be purchased at
authorized vehicle and truck
dealerships. Additionally, some
diesel truck fueling stations or
retailers may have DEF for
purchase. For vehicles with an
active OnStar or connected services
plan, OnStar can help to locate a
DEF retailer. See
Customer
Assistance Offices 0379 for phone
numbers to assist in contacting a
GM dealer. See Recommended
Fluids and Lubricants 0369. Filling the DEF Tank
Caution
Use only DEF that is GM
approved, or fluid containing the
API certified or ISO 22241 label.
The use of other fluids could
damage the system, requiring
costly repairs that will not be
covered by the vehicle warranty.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
304 Vehicle Care
FusesUsage
F18 Body control module 7
F19 Exterior mirror
F20 Body control module 1
F21 Body control module 4
F22 Body control module 6
F23 Electric steering column lock
F24 Sensing and diagnostic module
F25 Occupancy sensor
F26 –
F27 Power seats
F28 Rear windows
F29 –
F30 –
F31 Steering wheel controls Fuses
Usage
F32 Body control module 8
F33 Heating, ventilation, and air conditioning
F34 Passive entry, passive start
F35 Liftgate latch
F36 Wireless charger module/USB
accessory
F37 Cigarette lighter
F38 OnStar
F39 Instrument panel USB
F40 Camera module/ Liftgate module
F41 Park assist module
F42 Radio
Relays Usage
K01 –
K02 Retained accessory power Relays
Usage
K03 Liftgate
K04 –
K05 Logistics
Circuit
Breakers Usage
CB1 –
CB2 Auxiliary power outlet console

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
Customer Information 377
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 377
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 379
Customer Assistance for Text Telephone (TTY) Users . . . . . 380
Online Owner Center . . . . . . . . . 380
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 381
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 381
Scheduling Service Appointments . . . . . . . . . . . . . . . 383
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 383
Collision Damage Repair . . . . . 384
Publication Ordering Information . . . . . . . . . . . . . . . . . . 386
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 387
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 387
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 388
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 388
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 389
Cybersecurity . . . . . . . . . . . . . . . . . 389
Event Data Recorders . . . . . . . . 389
OnStar . . . . . . . . . . . . . . . . . . . . . . . 390
Infotainment System . . . . . . . . . . 390
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
380 Customer Information
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user inthe U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 373.
H:Compare and shop for
Chevrolet and OnStar plans and
Services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
382 Customer Information
.Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.
. Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will

Chevrolet Equinox Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555863) - 2020 - CRC - 8/2/19
390 Customer Information
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling.
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation. To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
See
OnStar Additional Information
0 393.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.