CHEVROLET EXPRESS 2021 Service Manual

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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40 Seats and Restraints
Driver Side Shown, Passenger Side Similar
If the vehicle has two seating rows, roof-rail
airbags for the driver, front outboard
passenger, and second row outboard
passengers are in the ceiling above the side
windows. If the vehicle has three or more
seating rows, roof-rail airbags for the driver,
front outboard passenger, and second and
third row outboard passengers are in the
ceiling above the side windows.
{Warning
If something is between an occupant and
an airbag, the airbag might not inflate
properly or it might force the object into (Continued)
Warning (Continued)
that person causing severe injury or even
death. The path of an inflating airbag
must be kept clear. Do not put anything
between an occupant and an airbag, and
do not attach or put anything on the
steering wheel hub or on or near any
other airbag covering.
Do not use seat accessories that block the
inflation path of a seat-mounted side
impact airbag.
Never secure anything to the roof of a
vehicle with roof-rail airbags by routing a
rope or tie‐down through any door or
window opening. If you do, the path of
an inflating roof-rail airbag will be
blocked.
When Should an Airbag Inflate?
This vehicle is equipped with one or more
airbags. SeeAirbag System 037. Airbags are
designed to inflate if the impact exceeds the
specific airbag system's deployment
threshold. Deployment thresholds are used
to predict how severe a crash is likely to be
in time for the airbags to inflate and help
restrain the occupants. The vehicle has electronic sensors which help the airbag
system determine the severity of the
impact. Deployment thresholds can vary
with specific vehicle design.
Frontal airbags are designed to inflate in
moderate to severe frontal or near-frontal
crashes to help reduce the potential for
severe injuries mainly to the driver or front
outboard passenger head and chest.
Whether the frontal airbags will or should
deploy is not based primarily on how fast
the vehicle is traveling. It depends largely
on what you hit, the direction of the
impact, and how quickly the vehicle
slows down.
Frontal airbags may inflate at different crash
speeds depending on whether the vehicle
hits an object straight on or at an angle,
and whether the object is fixed or moving,
rigid or deformable, narrow or wide.
Frontal airbags are not intended to inflate
during vehicle rollovers, rear impacts, or in
many side impacts.
Seat-mounted side impact airbags,
if equipped, are designed to inflate in
moderate to severe side crashes depending
on the location of the impact. Seat-mounted
side impact airbags are not designed to

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Seats and Restraints 41
inflate in frontal impacts, near-frontal
impacts, rollovers, or rear impacts.
A seat-mounted side impact airbag is
intended to inflate on the side of the vehicle
that is struck.
The vehicle may or may not be equipped
with roof-rail airbags. Roof-rail airbags are
designed to inflate in moderate to severe
side crashes depending on the location of
the impact. In addition, these roof-rail
airbags are designed to inflate during a
rollover. Roof-rail airbags are not designed
to inflate in frontal, near-frontal, or rear
impacts. All roof-rail airbags will inflate
when either side of the vehicle is struck or if
the sensing system predicts that the vehicle
is about to roll over on its side.
In any particular crash, no one can say
whether an airbag should have inflated
simply because of the vehicle damage or
repair costs.
What Makes an Airbag Inflate?
In a deployment event, the sensing system
sends an electrical signal triggering a release
of gas from the inflator. Gas from the
inflator fills the airbag causing the bag tobreak out of the cover. The inflator, the
airbag, and related hardware are all part of
the airbag module.
For airbag locations, see
Where Are the
Airbags? 039.
How Does an Airbag Restrain?
In moderate to severe frontal or near frontal
collisions, even belted occupants can contact
the steering wheel or the instrument panel.
In moderate to severe side collisions, even
belted occupants can contact the inside of
the vehicle.
Airbags supplement the protection provided
by seat belts by distributing the force of the
impact more evenly over the
occupant's body.
Rollover capable roof-rail airbags are
designed to help contain the head and chest
of occupants in the outboard seating
positions in the first, second, and third rows,
if equipped. The rollover capable roof-rail
airbags are designed to help reduce the risk
of full or partial ejection in rollover events,
although no system can prevent all such
ejections. But airbags would not help in many types
of collisions, primarily because the
occupant's motion is not toward those
airbags. See
When Should an Airbag Inflate?
0 40.
Airbags should never be regarded as
anything more than a supplement to seat
belts.
What Will You See after an
Airbag Inflates?
After frontal and seat-mounted side impact
airbags (if equipped) inflate, they quickly
deflate, so quickly that some people may
not even realize the airbags inflated.
Roof-rail airbags (if equipped) may still be at
least partially inflated for some time after
they inflate. Some components of the airbag
module may be hot for several minutes. For
location of the airbags, see Where Are the
Airbags? 039.
The parts of the airbag that come into
contact with you may be warm, but not too
hot to touch. There may be some smoke
and dust coming from the vents in the
deflated airbags. Airbag inflation does not
prevent the driver from seeing out of the

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42 Seats and Restraints
windshield or being able to steer the
vehicle, nor does it prevent people from
leaving the vehicle.
{Warning
When an airbag inflates, there may be
dust in the air. This dust could cause
breathing problems for people with a
history of asthma or other breathing
trouble. To avoid this, everyone in the
vehicle should get out as soon as it is
safe to do so. If you have breathing
problems but cannot get out of the
vehicle after an airbag inflates, then get
fresh air by opening a window or a door.
If you experience breathing problems
following an airbag deployment, you
should seek medical attention.
The vehicle has a feature that may
automatically unlock the doors (if equipped
with power door locks), turn on the interior
lamps and hazard warning flashers, and shut
off the fuel system after the airbags inflate.
The feature may also activate, without
airbag inflation, after an event that exceeds
a predetermined threshold. After turning the
ignition off and then on again, the fuel
system will return to normal operation; the doors can be locked, the interior lamps can
be turned off, and the hazard warning
flashers can be turned off using the controls
for those features. If any of these systems
are damaged in the crash they may not
operate as normal.
{Warning
A crash severe enough to inflate the
airbags may have also damaged
important functions in the vehicle, such
as the fuel system, brake and steering
systems, etc. Even if the vehicle appears
to be drivable after a moderate crash,
there may be concealed damage that
could make it difficult to safely operate
the vehicle.
Use caution if you should attempt to
restart the engine after a crash has
occurred.
In many crashes severe enough to inflate
the airbag, windshields are broken by
vehicle deformation. Additional windshield
breakage may also occur from the front
outboard passenger airbag.
.Airbags are designed to inflate only once.
After an airbag inflates, you will need
some new parts for the airbag system. If you do not get them, the airbag
system will not be there to help protect
you in another crash. A new system will
include airbag modules and possibly other
parts. The service manual for the vehicle
covers the need to replace other parts.
.The vehicle has a crash sensing and
diagnostic module which records
information after a crash. See
Vehicle
Data Recording and Privacy 0268 and
Event Data Recorders 0268.
.Let only qualified technicians work on the
airbag systems. Improper service can
mean that an airbag system will not work
properly. See your dealer for service.
Airbag On-Off Switch
If the instrument panel has one of the
switches pictured in the following
illustrations, the vehicle has an airbag on-off
switch that you can use to manually turn
on or off the front outboard passenger
airbag. No other airbag is affected by the
airbag on-off switch.

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Seats and Restraints 43
United States
Canada and MexicoThis switch should only be turned to the
OFF position if the person in the front
outboard passenger position is a member of
a passenger risk group identified by the
national government as follows:
Infant. An infant (less than 1 year old) must
ride in the front seat because:
.My vehicle has no rear seat;
.My vehicle has a rear seat too small to
accommodate a rear-facing infant seat; or
.The infant has a medical condition which,
according to the infant's physician, makes
it necessary for the infant to ride in the
front seat so that the driver can
constantly monitor the child's condition.
Child age 1 to 12. A child age 1 to 12 must ride
in the front seat because:
.My vehicle has no rear seat;
.Although children ages 1 to 12 ride in the
rear seat(s) whenever possible, children
ages 1 to 12 sometimes must ride in the
front because no space is available in the
rear seat(s) of my vehicle; or
.The child has a medical condition which,
according to the child's physician, makes
it necessary for the child to ride in the
front seat so that the driver can
constantly monitor the child's condition. Medical Condition. A passenger has a
medical condition which, according to his or
her physician:
.Causes the passenger airbag to pose a
special risk for the passenger; and
.Makes the potential harm from the
passenger airbag in a crash greater than
the potential harm from turning off the
airbag and allowing the passenger, even if
belted, to hit the instrument panel or
windshield in a crash.
{Warning
If the front outboard passenger frontal
airbag is turned off for a person who is
not in a risk group identified by the
national government, that person will not
have the extra protection of an airbag. In
a crash, the airbag will not be able to
inflate and help protect the person sitting
there. Do not turn off the front outboard
passenger frontal airbag unless the
person sitting there is in a risk group.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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44 Seats and Restraints
United States
Canada and MexicoTo turn off the front outboard passenger
frontal airbag, insert the ignition key into
the airbag on-off switch, push in, and move
the switch to the OFF position.
The airbag OFF light will come on and stay
on to let you know the front outboard
passenger airbag is off. See
Airbag On-Off
Light 076. The front outboard passenger
airbag will remain off until you turn it back
on again.
{Warning
If the airbag readiness light ever comes
on and stays on, it means that
something may be wrong with the airbag
system. For example, the front outboard
passenger frontal airbag could inflate
even though the airbag on-off switch is
turned off.
To help avoid injury to yourself or others,
have the vehicle serviced right away. See
Airbag Readiness Light 075 for more
information, including important safety
information.United States
Canada and Mexico

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Seats and Restraints 45
To turn the front outboard passenger airbag
on again, insert the ignition key into the
airbag on-off switch, push in, and move the
switch to the ON position.
The front outboard passenger frontal airbag
is now enabled, and may inflate. SeeAirbag
On-Off Light 076.
Servicing the Airbag-Equipped
Vehicle
Airbags affect how the vehicle should be
serviced. There are parts of the airbag
system in several places around the vehicle.
Your dealer and the service manual have
information about servicing the vehicle and
the airbag system. To purchase a service
manual, see Publication Ordering
Information 0266.
{Warning
For up to 10 seconds after the vehicle is
turned off and the battery is
disconnected, an airbag can still inflate
during improper service. You can be
injured if you are close to an airbag
when it inflates. Avoid yellow connectors.
They are probably part of the airbag
(Continued)
Warning (Continued)
system. Be sure to follow proper service
procedures, and make sure the person
performing work for you is qualified to
do so.
Adding Equipment to the
Airbag-Equipped Vehicle
Adding accessories that change the vehicle's
frame, bumper system, height, front end,
or side sheet metal may keep the airbag
system from working properly.
The operation of the airbag system can also
be affected by changing, including
improperly repairing or replacing, any parts
of the following:
.Airbag system, including airbag modules,
front or side impact sensors, sensing and
diagnostic module, or airbag wiring
.Front seats, including stitching, seams or
zippers
.Seat belts
.Steering wheel, instrument panel, ceiling
trim, or pillar garnish trim
.Inner door seals, including speakers Your dealer and the service manual have
information about the location of the airbag
modules and sensors, sensing and diagnostic
module, and airbag wiring along with the
proper replacement procedures.
If the vehicle has rollover roof-rail airbags,
see
Different Size Tires and Wheels 0218 for
additional important information.
If the vehicle must be modified because you
have a disability and have questions about
whether the modifications will affect the
vehicle's airbag system, or if you have
questions about whether the airbag system
will be affected if the vehicle is modified for
any other reason, call Customer Assistance.
See Customer Assistance Offices 0260.
Airbag System Check
The airbag system does not need regularly
scheduled maintenance or replacement.
Make sure the airbag readiness light is
working. See Airbag Readiness Light 075.
Caution
If an airbag covering is damaged, opened,
or broken, the airbag may not work
properly. Do not open or break the airbag
coverings. If there are any opened or
(Continued)

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46 Seats and Restraints
Caution (Continued)
broken airbag coverings, have the airbag
covering and/or airbag module replaced.
For the location of the airbags, seeWhere
Are the Airbags? 039. See your dealer
for service.
Replacing Airbag System Parts
after a Crash
{Warning
A crash can damage the airbag systems
in the vehicle. A damaged airbag system
may not properly protect you and your
passenger(s) in a crash, resulting in
serious injury or even death. To help
make sure the airbag systems are
working properly after a crash, have
them inspected and any necessary
replacements made as soon as possible.
If an airbag inflates, you will need to
replace airbag system parts. See your dealer
for service. If the airbag readiness light stays on after
the vehicle is started or comes on when you
are driving, the airbag system may not work
properly. Have the vehicle serviced right
away. See
Airbag Readiness Light 075.
Child Restraints
Older Children
Older children who have outgrown booster
seats should wear the vehicle’s seat belts.
The manufacturer instructions that come
with the booster seat state the weight and
height limitations for that booster. Use a
booster seat with a lap-shoulder belt until
the child passes the fit test below:
.Sit all the way back on the seat. Do the
knees bend at the seat edge? If yes,
continue. If no, return to the booster seat.
.Buckle the lap-shoulder belt. Does the
shoulder belt rest on the shoulder? If yes,
continue. If no, try using the rear seat
belt comfort guide, if available. See “Rear
Seat Belt Comfort Guides” under
Lap-Shoulder Belt 031. If a comfort guide
is not available, or if the shoulder belt
still does not rest on the shoulder, then
return to the booster seat.
.Does the lap belt fit low and snug on the
hips, touching the thighs? If yes, continue.
If no, return to the booster seat.
.Can proper seat belt fit be maintained for
the length of the trip? If yes, continue.
If no, return to the booster seat.
Q: What is the proper way to wear seat belts?
A: An older child should wear a lap-shoulder
belt and get the additional restraint a
shoulder belt can provide. The shoulder
belt should not cross the face or neck.
The lap belt should fit snugly below the
hips, just touching the top of the thighs.
This applies belt force to the child's
pelvic bones in a crash. It should never

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Seats and Restraints 47
be worn over the abdomen, which could
cause severe or even fatal internal
injuries in a crash.
Also see “Rear Seat Belt Comfort Guides”
under Lap-Shoulder Belt 031.
According to accident statistics, children are
safer when properly restrained in a rear
seating position.
In a crash, children who are not buckled up
can strike other people who are buckled up,
or can be thrown out of the vehicle. Older
children need to use seat belts properly.
{Warning
Never allow more than one child to wear
the same seat belt. The seat belt cannot
properly spread the impact forces. In a
crash, they can be crushed together and
seriously injured. A seat belt must be
used by only one person at a time.
{Warning
Never allow a child to wear the seat belt
shoulder belt under both arms or behind
their back. A child can be seriously
injured by not wearing the lap-shoulder
belt properly. In a crash, the child would
not be restrained by the shoulder belt.
The child could move too far forward
increasing the chance of head and neck
injury. The child might also slide under
the lap belt. The belt force would then be
applied right on the abdomen. That could
cause serious or fatal injuries. The
shoulder belt should go over the shoulder
and across the chest.
Infants and Young Children
Everyone in a vehicle needs protection! This
includes infants and all other children.
Neither the distance traveled nor the age
and size of the traveler changes the need,
for everyone, to use safety restraints. In
fact, the law in every state in the United
States and in every Canadian province says
children up to some age must be restrained
while in a vehicle.
{Warning
Children can be seriously injured or killed
if the shoulder belt is worn behind their
back, under their legs, or wrapped around (Continued)

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48 Seats and Restraints
Warning (Continued)
their neck. The shoulder belt can tighten
but cannot be loosened if it is locked. The
shoulder belt locks when it is pulled all
the way out of the retractor. It unlocks
when the shoulder belt is allowed to go
all the way back into the retractor, but it
cannot do this if it is wrapped around the
child. Never leave children unattended in
a vehicle and never allow children to
improperly wear, or play with, the seat
belts.
Every time infants and young children ride
in vehicles, they should have the protection
provided by appropriate child restraints.
Neither the vehicle's seat belt system nor its
airbag system is designed for them.
Children who are not restrained properly can
strike other people, or can be thrown out of
the vehicle.
{Warning
Never hold an infant or a child while
riding in a vehicle. Due to crash forces, an
infant or a child will become so heavy it (Continued)
Warning (Continued)
is not possible to hold it during a crash.
For example, in a crash at only
40 km/h (25 mph), a 5.5 kg (12 lb) infant
will suddenly become a 110 kg (240 lb)
force on a person's arms. An infant or
child should be secured in an appropriate
child restraint.
{Warning
Children who are up against, or very
close to, any airbag when it inflates can
be seriously injured or killed. Never put a
rear-facing child restraint in the front
(Continued)
Warning (Continued)
outboard seat. Secure a rear-facing child
restraint in a rear seat. It is also better to
secure a forward-facing child restraint in
a rear seat. If you must secure a
forward-facing child restraint in the front
outboard seat, always move the front
passenger seat as far back as it will go.
Child restraints are devices used to restrain,
seat, or position children in the vehicle and
are sometimes called child seats or car seats.
There are three basic types of child
restraints:
.Forward-facing child restraints

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Seats and Restraints 49
.Rear-facing child restraints
.Belt-positioning booster seats
The proper child restraint for your child
depends on their size, weight, and age, and
also on whether the child restraint is
compatible with the vehicle in which it will
be used.
For each type of child restraint, there are
many different models available. When
purchasing a child restraint, be sure it is
designed to be used in a motor vehicle and
is certified to comply with US Federal or
Canadian Motor Vehicle Safety Standards.
If it is, the child restraint will have a label
saying that it meets federal motor vehicle
safety standards. The NHTSA website
includes a list of registered car seat
manufacturers (https://www.nhtsa.gov) and
links to their registration pages for
consumers. Registration helps manufacturers
identify purchasers for recall notices.
The instruction manual that is provided with
the child restraint states the weight and
height limitations for that particular child
restraint. In addition, there are many kinds
of child restraints available for children with
special needs.{Warning
To reduce the risk of neck and head
injury in a crash, infants and toddlers
should be secured in a rear-facing child
restraint until age two, or until they
reach the maximum height and weight
limits of their child restraint.
{Warning
A young child's hip bones are still so
small that the vehicle seat belt may not
remain low on the hip bones, as it
should. Instead, it may settle up around
the child's abdomen. In a crash, the belt
would apply force on a body area that is
unprotected by any bony structure. This
alone could cause serious or fatal injuries.
To reduce the risk of serious or fatal
injuries during a crash, young children
should always be secured in an
appropriate child restraint.
Child Restraint Systems
Rear-Facing Infant Restraint
A rear-facing child restraint provides
restraint with the seating surface against
the back of the infant.
The harness system holds the infant in place
and, in a crash, acts to keep the infant
positioned in the restraint.