service schedule CHEVROLET EXPRESS CARGO 2021 Owner's Guide

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
270 Customer Information
.Alternative Service:If assistance cannot
be provided right away, the Roadside
Assistance advisor may give permission to
get local emergency road service. You will
receive payment, up to $100, after
sending the original receipt to Roadside
Assistance. Mechanical failures may be
covered, however any cost for parts and
labor for repairs not covered by the
warranty are the owner responsibility.
Scheduling Service Appointments
When the vehicle requires warranty service,
contact your dealer and request an
appointment. By scheduling a service
appointment and advising the service
consultant of your transportation needs,
your dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions. If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage
period in Canada), extended powertrain,
and/or hybrid-specific warranties in both the
U.S. and Canada.
The Courtesy Transportation program is no
longer available for cutaway vehicles.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled
“Limited Warranty and
Owner Assistance Information” furnished
with each new vehicle provides detailed
warranty coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However, if you
are unable to do so, your dealer may offer
the following transportation options:
Shuttle Service
This includes one-way or round-trip shuttle
service within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed,
and public transportation is used, the
expense must be supported by original
receipts and within the maximum amount
allowed by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should
reflect actual costs and be supported by
original receipts. See your dealer for
information.
Courtesy Rental Vehicle
For an overnight warranty repair, the dealer
may provide an available courtesy rental
vehicle or provide for reimbursement of a
rental vehicle. Reimbursement is limited and
must be supported by original receipts as

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Customer Information 273
with that company. In such cases, you can
have control of the repair and parts choices
as long as the cost stays within reasonable
limits.
Publication Ordering Information
Service Manuals
Service manuals have the diagnosis and
repair information on the engine,
transmission, axle, suspension, brakes,
electrical system, steering system, body, etc.
Customer Literature
Owner’s manuals are written specifically for
owners and are intended to provide basic
operational information about the vehicle.
The owner’s manual includes the
Maintenance Schedule for all models.
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many current and past model
year GM vehicles.To order, call 1-800-551-4123 Monday–Friday,
8:00 a.m.–6:00 p.m. eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt
transmitters / receivers / systems that
operate on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC) rules and
with Innovation, Science and Economic
Development (ISED) Canada's license-exempt
RSS(s) / RSP-100 / ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference. 2. The device must accept any interference
received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
Connected Services 283
PressQ, then ask the Advisor to download
directions to the vehicle’s navigation system,
if equipped. After the call ends, the
navigation screen will provide prompts to
begin driving directions. Routes that are sent
to the navigation screen can only be
canceled through the navigation system.
See www.onstar.com (U.S.) or www.onstar.ca
(Canada).
Connections
The following services help with staying
connected.
For coverage maps, see www.onstar.com
(U.S.) or www.onstar.ca (Canada).
Ensuring Security
.Change the default passwords for the
Wi-Fi hotspot and myChevrolet mobile
application. Make these passwords
different from each other and use a
combination of letters and numbers to
increase the security.
.Change the default name of the SSID
(Service Set Identifier). This is your
network’s name that is visible to other
wireless devices. Choose a unique name
and avoid family names or vehicle
descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in Wi-Fi
hotspot that provides access to the Internet
and web content at 4G LTE speed. Up to
seven mobile devices can be connected.
A data plan is required. Use the in-vehicle
controls only when it is safe to do so.
1. To retrieve Wi-Fi hotspot information, press
=to open the OnStar app on the
infotainment display, then select Wi-Fi
Hotspot. On some vehicles, touch Wi-Fi
or Wi-Fi Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID), password, and on
some vehicles, the connection type
(no Internet connection, 3G, 4G, 4G LTE),
and signal quality (poor, good, excellent).
The LTE icon shows connection to Wi-Fi.
It is possible that the icon may not
illuminate even though the vehicle has
an active connection.
3. To change the SSID or password, press
Qor call 1-888-4ONSTAR to connect
with an Advisor. On some vehicles, the
SSID and password can be changed in
the Wi-Fi Hotspot menu. After initial set-up, your vehicle’s Wi-Fi
hotspot will connect automatically to your
mobile devices. Manage data usage by
turning Wi-Fi on or off on your mobile
device, using the myChevrolet mobile app,
or by contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be managed
from the Wi-Fi Hotspot menu.
MyChevrolet Mobile App (If Available)
Download the myChevrolet mobile app to
compatible Apple and Android smartphones.
Chevrolet users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
.Lock/unlock doors, if equipped with
automatic locks.
.Activate the horn and lamps.
.Check the vehicle’s fuel level, oil life,
or tire pressure, if factory-equipped with
the Tire Pressure Monitor System.
.Send destinations to the vehicle.
.Locate the vehicle on a map
(U.S. market only).
.Turn the vehicle's Wi-Fi hotspot on/off,
manage settings, and monitor data
consumption, if equipped.
.Locate a dealer and schedule service.

Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
14583525) - 2021 - CRC - 12/9/20
290 Index
Lights (cont'd)Airbag Readiness . . . . . . . . . . . . . . . . . . . . . . . 74
Antilock Brake System (ABS)
Warning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Brake System Warning . . . . . . . . . . . . . . . . . 77
Charging System . . . . . . . . . . . . . . . . . . . . . . . 76
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Cruise Control . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Engine Oil Pressure . . . . . . . . . . . . . . . . . . . . . 80
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
High-Beam On . . . . . . . . . . . . . . . . . . . . . . . . . . 81
High/Low Beam Changer . . . . . . . . . . . . . . . 91
Lane Departure Warning . . . . . . . . . . . . . . . . 79
Low Fuel Warning . . . . . . . . . . . . . . . . . . . . . . 80
Seat Belt Reminders . . . . . . . . . . . . . . . . . . . . 74
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
StabiliTrak OFF . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Tire Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Tow/Haul Mode . . . . . . . . . . . . . . . . . . . . . . . . 78
Traction Control System (TCS)/StabiliTrak . . . . . . . . . . . . . . . . . . . . . . 79
Locking Rear Axle . . . . . . . . . . . . . . . . . . . . . . . . 148
Locks Automatic Door . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cargo Door Relocking . . . . . . . . . . . . . . . . . . . . 11
Delayed Locking . . . . . . . . . . . . . . . . . . . . . . . . . 12
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Locks (cont'd)
Lockout Protection . . . . . . . . . . . . . . . . . . . . . . . 12
Power Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Loss of Control . . . . . . . . . . . . . . . . . . . . . . . . . . .128
Low Fuel Warning Light . . . . . . . . . . . . . . . . . . 80
Lower Anchors and Tethers for Children (LATCH System) . . . . . . . . . . . . . . . . .52
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . 251 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 76
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Manual Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Manual Windows . . . . . . . . . . . . . . . . . . . . . . . . . .19
Media Avoiding Untrusted Devices . . . . . . . . . . . . 104
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Mirrors
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 19
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Mirrors, Interior Rearview . . . . . . . . . . . . . . . . . .19
Monitor System, Tire Pressure . . . . . . . . . . . .218
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 104
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 282
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . . 135
Noise Control System . . . . . . . . . . . . . . . . . . . . 199
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Engine Oil Life System . . . . . . . . . . . . . . . . . 186
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 72
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Older Children, Restraints . . . . . . . . . . . . . . . . . 46