phone CHEVROLET EXPRESS CARGO VAN 2004 1.G Owners Manual

Adding Equipment to Your Air
Bag-Equipped Vehicle
Q:Is there anything I might add to the front of the
vehicle that could keep the air bags from
working properly?
A:Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep the air bag system from
working properly. Also, the air bag system may not
work properly if you relocate any of the air bag
sensors. If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. The phone numbers and
addresses for Customer Assistance are in Step Two
of theCustomer Satisfaction Procedure on
page 7-2.
Restraint System Check
Checking Your Restraint Systems
Now and then, make sure the safety belt reminder light
and all your belts, buckles, latch plates, retractors
and anchorages are working properly. Look for any other
loose or damaged safety belt system parts. If you see
anything that might keep a safety belt system from doing
its job, have it repaired.
Torn or frayed safety belts may not protect you in a
crash. They can rip apart under impact forces. If a belt
is torn or frayed, get a new one right away.
Also look for any opened or broken air bag covers, and
have them repaired or replaced. (The air bag system
does not need regular maintenance.)
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OnStar®Services
One of the following plans is normally included for a
specic duration with each vehicle equipped with
OnStar
®. You can upgrade or extend your OnStar®
service plan to meet your needs.
Safe and Sound Plan

Automatic Notication of Air Bag Deployment
Emergency Services
Roadside Assistance
Stolen Vehicle Tracking
AccidentAssist
Remote Door Unlock/ Vehicle Alert
Remote Diagnostics
Online Concierge
Directions and Connections Plan

All Safe and Sound Plan services
Driving Directions
RideAssist
Information and Convenience Services
Luxury and Leisure Plan

All Directions and Connections Plan services
Personal Concierge
OnStar®Personal Calling
With OnStar®Personal Calling, you have a safer way to
stay connected while driving. It’s a hands-free wireless
phone that’s integrated into your vehicle. You can place
calls nationwide using voice-activated dialing with no
contracts and no additional roaming charges. To nd out
more about OnStar
®Personal Calling, refer to the
OnStar®user’s guide in your vehicle’s glove box, or call
OnStar®at 1-888-4-ONSTAR (1-888-466-7827).
OnStar®Virtual Advisor
With OnStar®Virtual Advisor you can listen to the news,
entertainment and informative topics, such as traffic
and weather reports. You are able to listen and reply to
your e-mail through your vehicle’s speakers. Customize
your information prole at MYONSTAR.COM.
Storage Areas
Your front storage compartment is at the center of the
instrument panel extension, by the oor. To open
the compartment, press down on the inside portion of
the handle. The compartment will open automatically.
Storage compartments may also be included on
the inside of each front door.
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Accessory Power Outlets
With accessory power outlets you can plug in auxiliary
electrical equipment such as a cellular telephone or
CB radio.
The vehicle may have two accessory power outlets. If
the vehicle has a cigarette lighter/accessory power
outlet, it is located on the driver’s side of the front
storage compartment. The other accessory power outlet
is located on the passenger’s side of the front storage
compartment.
To use the outlet, lift the cover. When not using it,
always close the cover.
Certain power accessory plugs may not be compatible
to the accessory power outlet and could result in
blown vehicle or adapter fuses. If you experience a
problem, see your dealer for additional information on
the accessory power plugs.
Notice:Adding any electrical equipment to your
vehicle may damage it or keep other components
from working as they should. The repairs would not
be covered by your warranty. Check with your
dealer before adding electrical equipment.
When adding electrical equipment, be sure to follow the
proper installation instructions included with the
equipment.Notice:Improper use of the power outlet can cause
damage not covered by your warranty. Do not
hang any type of accessory or accessory bracket
from the plug because the power outlets are
designed for accessory power plugs only.
Ashtrays and Cigarette Lighter
Your vehicle may have this feature.The front ashtray
can be placed in the instrument panel extension at the
center of the instrument panel. Lift up on the ashtray
door to open it.
Notice:If you put papers or other ammable items
in the ashtray, hot cigarettes or other smoking
materials could ignite them and possibly damage
your vehicle. Never put ammable items in the
ashtray.
To use the cigarette lighter, push it in all the way and let
go. When it’s ready, it will pop back out by itself.
Notice:Holding a cigarette lighter in while it is
heating will not allow the lighter to back away from
the heating element when it is hot. Damage from
overheating may occur to the lighter or heating
element, or a fuse could be blown. Do not hold a
cigarette lighter in while it is heating.
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Listed are four situations you may experience with your
fuel gage:
At the gas station, the fuel pump shuts off before
the gage reads full.
It takes a little more or less fuel to ll up than the
fuel gage indicated. For example, the gage may
have indicated the tank was half full, but it actually
took a little more or less than half the tank’s
capacity to ll the tank.
The gage moves a little when you turn a corner or
speed up.
The gage doesn’t go back to empty when you turn
off the ignition.
None of these indicate a problem with the fuel gage.
Audio System(s)
Notice:Before adding any sound equipment to
your vehicle, like a tape player, CB radio, mobile
telephone, or two-way radio, make sure that it can
be added by checking with your dealer. Also,
check federal rules covering mobile radio and
telephone units. If sound equipment can be added,
it is very important to do it properly. Added
sound equipment may interfere with the operation
of your vehicle’s engine, radio, or other systems,
and even damage them. Your vehicle’s systems may
interfere with the operation of sound equipment
that has been added improperly.
Figure out which audio system is in your vehicle, nd
out what your audio system can do, and how to operate
all of its controls.
Your vehicle has a feature called Retained Accessory
Power (RAP). With RAP, the audio system can be
played even after the ignition is turned off. See
“Retained Accessory Power (RAP)” underIgnition
Positions on page 2-20.
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Setting Preset PTYs
The six numbered pushbuttons let you return to your
favorite PTYs. These buttons have factory PTY presets.
You can set up to 12 PTYs (six FM1 and six FM2) by
performing the following steps:
1. Press BAND to select FM1 or FM2.
2. Turn the P-TYPE LIST knob to activate program
type select mode. TYPE and a PTY will appear
on the display.
3. Turn the P-TYPE LIST knob to select a PTY.
4. Press and hold one of the six numbered
pushbuttons until you hear a beep. Whenever you
press that numbered pushbutton, the PTY you
set will return.
5. Repeat the steps for each pushbutton.
RDS Messages
ALERT!:Alert warns of local or national emergencies.
When an alert announcement comes on the current
radio station, ALERT! will appear on the display. You will
hear the announcement, even if the volume is muted
or a cassette tape or CD is playing. If a cassette tape or
CD is playing, play will stop during the announcement.
You will not be able to turn off alert announcements.ALERT! will not be affected by tests of the emergency
broadcast system. This feature is not supported by
all RDS stations.
INFO (Information):If the current station has a
message, the information symbol will appear on the
display. Press this button to see the message. The
message may display the artist, song title, call in phone
numbers, etc.
If the whole message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message at your own speed, press
the INFO button repeatedly. A new group of words will
appear on the display with each press. Once the
complete message has been displayed, the information
symbol will disappear from the display until another
new message is received. The old message can
be displayed by pressing the INFO button. You can
view an old message until a new message is received
or a different station is tuned to.
When a message is not available from a station, NO
INFO will appear on the display.
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RDS Messages
ALERT!:Alert warns of local or national emergencies.
When an alert announcement comes on the current
radio station, ALERT! will appear on the display. You will
hear the announcement, even if the volume is muted
or a CD is playing. If a CD is playing, play will stop
during the announcement. You will not be able to turn
off alert announcements.
ALERT! will not be affected by tests of the emergency
broadcast system. This feature is not supported by
all RDS stations.
INFO (Information):If the current station has a
message, INFO will appear on the display. Press this
button to see the message. The message may display
the artist, song title, call in phone numbers, etc.
If the whole message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message at your own speed, press
the INFO button repeatedly. A new group of words will
appear on the display with each press. Once the
complete message has been displayed, INFO will
disappear from the display until another new message
is received. The old message can be displayed by
pressing the INFO button. You can view an old message
until a new message is received or a different station
is tuned to.TRAF (Traffic):If TRAF appears on the display, the
tuned station broadcasts traffic announcements.
To receive the traffic announcement from the tuned
station, press this button. Brackets will be displayed
around TRAF and when a traffic announcement comes
on the tuned radio station you will hear it.
If the current tuned station does not broadcast traffic
announcements, press this button and the radio
will seek to a station that does. When the radio nds a
station that broadcasts traffic announcements, the
radio will stop and brackets will be displayed around
TRAF. When a traffic announcement comes on
the tuned radio station you will hear it. If no station is
found, NO TRAFFIC will appear on the display.
If the brackets are on the display and TRAF is not, you
can then press the TRAF button to remove the
brackets or use the TUNE knob or the SEEK arrows to
go to a station that supports traffic announcements.
If no station is found, NO TRAFFIC will appear on the
display.
Your radio will also interrupt the play of a CD if the last
tuned station broadcasts traffic announcements and
the brackets are displayed.
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Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is: Drive
defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-10.
Defensive driving really means “be ready for anything.”
On city streets, rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when
the vehicle in front of you is going to brake or turn
suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makesproper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive a
vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness.
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving. In recent years, more than
16,000 annual motor vehicle-related deaths have been
associated with the use of alcohol, with more than
300,000 people injured.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles or other vehicles, and
raindrops “dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle.
If you can not avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-58.
4-20

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-6
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-8
Vehicle Data Collection and Event Data
Recorders................................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to the United States
Government..............................................7-11
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1

STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
7-3