radio CHEVROLET EXPRESS CARGO VAN 2009 1.G Owner's Guide

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text Telephone
(TTY) Users...............................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-12Reporting Safety Defects................................7-15
Reporting Safety Defects to the
United States Government..........................7-15
Reporting Safety Defects to the Canadian
Government..............................................7-15
Reporting Safety Defects to
General Motors.........................................7-16
Service Publications Ordering Information.........7-16
Vehicle Data Recording and Privacy................7-18
Event Data Recorders...................................7-18
OnStar
®......................................................7-19
Navigation System........................................7-19
Radio Frequency Identification (RFID)..............7-19
Section 7 Customer Assistance Information
7-1

Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed.
The EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
•How various systems in your vehicle were operating
•Whether or not the driver and passenger safety
belts were buckled/fastened
•How far, if at all, the driver was pressing the
accelerator and/or brake pedal
•How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
7-18

Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-19

A
Accessories and Modifications............................ 5-3
Accessory Power Outlets.................................3-18
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-76
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-105
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-29
Readiness Light..........................................3-27
Airbag System................................................1-58
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-76
Airbag Off Switch........................................1-67
How Does an Airbag Restrain?......................1-65
Passenger Sensing System...........................1-70
Servicing Your Airbag-Equipped Vehicle..........1-76
What Makes an Airbag Inflate?......................1-64
What Will You See After an Airbag Inflates?........1-65
When Should an Airbag Inflate?....................1-63
Where Are the Airbags?...............................1-60
All-Wheel-Drive (AWD) System...................4-8, 5-44
Antenna, Fixed Mast.......................................3-84
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-32Appearance Care
Aluminum Wheels......................................5-102
Care of Safety Belts...................................5-100
Chemical Paint Spotting..............................5-103
Cleaning Exterior Lamps/Lenses..................5-101
Fabric/Carpet..............................................5-98
Finish Care...............................................5-101
Finish Damage..........................................5-103
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-99
Interior Cleaning..........................................5-97
Sheet Metal Damage..................................5-103
Tires........................................................5-103
Underbody Maintenance.............................5-103
Washing Your Vehicle.................................5-100
Weatherstrips............................................5-100
Windshield and Wiper Blades......................5-102
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-18
Audio System.................................................3-63
Audio Steering Wheel Controls......................3-83
Fixed Mast Antenna.....................................3-84
Radio Reception..........................................3-84
Setting the Clock.........................................3-64
Theft-Deterrent Feature................................3-82
Audio System(s).............................................3-67
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
1

Perchlorate Materials Requirements, California...... 5-4
Power
Door Locks.................................................. 2-6
Retained Accessory.....................................2-20
Seat ............................................................ 1-3
Steering Fluid.............................................5-34
Windows....................................................2-14
Privacy..........................................................7-18
Event Data Recorders..................................7-18
Navigation System.......................................7-19
OnStar.......................................................7-19
Radio Frequency Identification.......................7-19
Programmable Automatic Door Locks.................. 2-7
R
Radiator Pressure Cap....................................5-31
Radio Frequency Identification (RFID), Privacy......7-19
Radio(s)........................................................3-67
Radios
Reception...................................................3-84
Setting the Clock.........................................3-64
Theft-Deterrent............................................3-82
Reading Lamps..............................................3-16
Rear Air Conditioning and Heating System.........3-22
Rear Axle......................................................5-45
Locking........................................................ 4-8
Rear Door Security Locks.................................. 2-8Rear Doors....................................................2-12
Rear Heating System......................................3-21
Rear Seat Operation......................................... 1-6
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-3
Recommended Fluids and Lubricants.................6-13
Recreational Vehicle Towing.............................4-25
Remote Keyless Entry (RKE) System.................. 2-3
Remote Keyless Entry (RKE) System, Operation..... 2-4
Removing the Flat Tire and Installing the
Spare Tire..................................................5-84
Removing the Spare Tire and Tools...................5-81
Replacement Bulbs.........................................5-52
Replacement Parts, Maintenance......................6-15
Reporting Safety Defects
Canadian Government..................................7-15
General Motors...........................................7-16
United States Government............................7-15
Restraint System Check
Checking the Restraint Systems....................1-78
Replacing Restraint System Parts After
a Crash..................................................1-79
Retained Accessory Power...............................2-20
Roadside
Assistance Program....................................... 7-7
Rocking Your Vehicle to Get it Out....................4-19
Routing, Engine Drive Belt...............................6-16
Running the Vehicle While Parked.....................2-31
9

T
Taillamps.......................................................5-51
Theft-Deterrent, Radio.....................................3-82
Theft-Deterrent Systems...................................2-16
PASS-Key
®III+ Electronic Immobilizer............2-17
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-17
Tilt Wheel........................................................ 3-6
Time, Setting..................................................3-64
Tire
Pressure Light.............................................3-34
Tires.............................................................5-54
Aluminum Wheels, Cleaning........................5-102
Buying New Tires........................................5-72
Chains.......................................................5-78
Changing a Flat Tire....................................5-80
Cleaning...................................................5-103
Different Size..............................................5-73
Dual Tire Operation.....................................5-63
If a Tire Goes Flat.......................................5-79
Inflation - Tire Pressure................................5-62
Inspection and Rotation................................5-69
Installing the Spare Tire................................5-84
Pressure Monitor Operation...........................5-65
Pressure Monitor System..............................5-64
Removing the Flat Tire.................................5-84
Removing the Spare Tire and Tools...............5-81
Secondary Latch System..............................5-92Tires (cont.)
Spare Tire..................................................5-96
Storing a Flat or Spare Tire and Tools............5-95
Tire Sidewall Labeling..................................5-55
Tire Terminology and Definitions....................5-59
Uniform Tire Quality Grading.........................5-74
Wheel Alignment and Tire Balance.................5-76
Wheel Replacement.....................................5-76
When It Is Time for New Tires......................5-71
Tow/Haul Mode ...............................................2-25
Tow/Haul Mode Light.......................................3-40
Towing
Recreational Vehicle.....................................4-25
Towing a Trailer..........................................4-27
Your Vehicle...............................................4-25
Traction
StabiliTrak
®System....................................... 4-5
Transmission
Fluid, Automatic...........................................5-21
Transmission Operation, Automatic....................2-23
Trip Odometer................................................3-25
Turn and Lane-Change Signals.......................... 3-7
Turn Signal/Multifunction Lever........................... 3-7
U
Uniform Tire Quality Grading............................5-74
11