CHEVROLET EXPRESS CARGO VAN 2009 1.G Owners Manual

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it finds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to
the Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
7-15

Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis
and service of your vehicle.
7-16

Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-17

Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
Event Data Recorders
This vehicle has an Event Data Recorder (EDR). The
main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an airbag deployment
or hitting a road obstacle, data that will assist in
understanding how a vehicle’s systems performed.
The EDR is designed to record data related to vehicle
dynamics and safety systems for a short period of time,
typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
•How various systems in your vehicle were operating
•Whether or not the driver and passenger safety
belts were buckled/fastened
•How far, if at all, the driver was pressing the
accelerator and/or brake pedal
•How fast the vehicle was traveling
This data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
7-18

Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have the
special equipment, can read the information if they
have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-19

✍NOTES
7-20

A
Accessories and Modifications............................ 5-3
Accessory Power Outlets.................................3-18
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-76
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-105
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-29
Readiness Light..........................................3-27
Airbag System................................................1-58
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-76
Airbag Off Switch........................................1-67
How Does an Airbag Restrain?......................1-65
Passenger Sensing System...........................1-70
Servicing Your Airbag-Equipped Vehicle..........1-76
What Makes an Airbag Inflate?......................1-64
What Will You See After an Airbag Inflates?........1-65
When Should an Airbag Inflate?....................1-63
Where Are the Airbags?...............................1-60
All-Wheel-Drive (AWD) System...................4-8, 5-44
Antenna, Fixed Mast.......................................3-84
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-32Appearance Care
Aluminum Wheels......................................5-102
Care of Safety Belts...................................5-100
Chemical Paint Spotting..............................5-103
Cleaning Exterior Lamps/Lenses..................5-101
Fabric/Carpet..............................................5-98
Finish Care...............................................5-101
Finish Damage..........................................5-103
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-99
Interior Cleaning..........................................5-97
Sheet Metal Damage..................................5-103
Tires........................................................5-103
Underbody Maintenance.............................5-103
Washing Your Vehicle.................................5-100
Weatherstrips............................................5-100
Windshield and Wiper Blades......................5-102
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-18
Audio System.................................................3-63
Audio Steering Wheel Controls......................3-83
Fixed Mast Antenna.....................................3-84
Radio Reception..........................................3-84
Setting the Clock.........................................3-64
Theft-Deterrent Feature................................3-82
Audio System(s).............................................3-67
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
1

Automatic Headlamp System............................3-15
Automatic Transmission
Fluid..........................................................5-21
Operation...................................................2-23
B
Battery..........................................................5-39
Electric Power Management..........................3-17
Run-Down Protection...................................3-17
Brake
Emergencies................................................ 4-5
Brake Fluid....................................................5-36
Brakes..........................................................5-36
System Warning Light..................................3-31
Braking........................................................... 4-3
Braking in Emergencies..................................... 4-5
Break-In, New Vehicle.....................................2-19
Bulb Replacement...........................................5-48
Center High-Mounted Stoplamp (CHMSL)........5-51
Front Turn Signal, Sidemarker and
Parking Lamps.........................................5-50
Halogen Bulbs............................................5-48
Headlamps.................................................5-48
Replacement Bulbs......................................5-52
Taillamps....................................................5-51
Buying New Tires...........................................5-72
C
Calibration.....................................................3-46
California Fuel.................................................. 5-6
California Perchlorate Materials Requirements....... 5-4
California Proposition 65 Warning....................... 5-4
Canadian Owners................................................ ii
Capacities and Specifications..........................5-111
Carbon Monoxide...................................2-30, 4-16
Care of
Safety Belts..............................................5-100
Cargo Door Relocking....................................... 2-7
CD, MP3 .......................................................3-77
Center High-Mounted Stoplamp (CHMSL)...........5-51
Chains, Tire...................................................5-78
Charging System Light....................................3-30
Check
Engine Lamp..............................................3-34
Checking Things Under the Hood......................5-12
Chemical Paint Spotting.................................5-103
Child Restraints
Child Restraint Systems...............................1-37
Infants and Young Children...........................1-33
Lower Anchors and Tethers for Children..........1-41
Older Children.............................................1-30
Securing a Child Restraint in a Rear Seat
Position..................................................1-48
2

Child Restraints (cont.)
Securing a Child Restraint in the Right
Front Seat Position...........................1-50, 1-54
Where to Put the Restraint...........................1-39
Cigarette Lighter.............................................3-18
Cleaning
Aluminum Wheels......................................5-102
Exterior Lamps/Lenses................................5-101
Fabric/Carpet..............................................5-98
Finish Care...............................................5-101
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-99
Interior.......................................................5-97
Tires........................................................5-103
Underbody Maintenance.............................5-103
Washing Your Vehicle.................................5-100
Weatherstrips............................................5-100
Windshield and Wiper Blades......................5-102
Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Rear Air Conditioning and Heating System......3-22
Rear Heating System...................................3-21
Clock, Setting.................................................3-64
Collision Damage Repair..................................7-12
Compass.......................................................3-46
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-33Cooling System..............................................5-24
Cruise Control.................................................. 3-9
Cruise Control Light........................................3-39
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors.......7-16
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-15
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-16
D
Daytime Running Lamp...................................3-14
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-7
DIC Compass.................................................3-46
Disc, MP3......................................................3-77
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-16
Dome Lamps .................................................3-16
3

Door
60/40 Swing-Out Side Door...........................2-10
Automatic Door Lock..................................... 2-8
Automatic Door Unlock.................................. 2-8
Cargo Door Relocking.................................... 2-7
Delayed Locking........................................... 2-7
Locks.......................................................... 2-6
Power Door Locks......................................... 2-6
Programmable Automatic Door Locks............... 2-7
Rear Door Security Locks............................... 2-8
Rear Doors.................................................2-12
Sliding Side Door.......................................... 2-9
Driver Information Center (DIC).........................3-41
DIC Operation and Displays..........................3-41
DIC Vehicle Customization............................3-57
DIC Warnings and Messages........................3-48
Driving
At Night.....................................................4-12
Before a Long Trip......................................4-14
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Highway Hypnosis.......................................4-14
Hill and Mountain Roads..............................4-15
In Rain and on Wet Roads...........................4-13
Rocking Your Vehicle to Get it Out.................4-19
Winter........................................................4-16
Dual Tire Operation.........................................5-63E
EDR .............................................................7-18
Electrical System
Add-On Equipment.....................................5-105
Engine Compartment Fuse Block.................5-107
Floor Console Fuse Block...........................5-105
Fuses and Circuit Breakers.........................5-105
Headlamp Wiring.......................................5-105
Windshield Wiper Fuses.............................5-105
Electronic Immobilizer
PASS-Key
®III+...........................................2-17
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-17
Engine
Air Cleaner/Filter.........................................5-20
Check and Service Engine Soon Lamp...........3-34
Coolant......................................................5-25
Coolant Heater............................................2-22
Coolant Temperature Gage...........................3-33
Drive Belt Routing.......................................6-16
Engine Compartment Overview......................5-14
Exhaust.....................................................2-30
Fan Noise..................................................5-33
Oil .............................................................5-15
Oil Life System...........................................5-18
Overheating................................................5-31
Starting......................................................2-20
4