instrument panel CHEVROLET EXPRESS CARGO VAN 2009 1.G Repair Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help,
in the U.S., call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call General
Motors of Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Have the following
information available to give the Customer Assistance
Representative:
•Vehicle Identification Number (VIN). This is available
from the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
7-2

A
Accessories and Modifications............................ 5-3
Accessory Power Outlets.................................3-18
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-76
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-105
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-29
Readiness Light..........................................3-27
Airbag System................................................1-58
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-76
Airbag Off Switch........................................1-67
How Does an Airbag Restrain?......................1-65
Passenger Sensing System...........................1-70
Servicing Your Airbag-Equipped Vehicle..........1-76
What Makes an Airbag Inflate?......................1-64
What Will You See After an Airbag Inflates?........1-65
When Should an Airbag Inflate?....................1-63
Where Are the Airbags?...............................1-60
All-Wheel-Drive (AWD) System...................4-8, 5-44
Antenna, Fixed Mast.......................................3-84
Antilock Brake System (ABS)............................. 4-4
Antilock Brake, System Warning Light................3-32Appearance Care
Aluminum Wheels......................................5-102
Care of Safety Belts...................................5-100
Chemical Paint Spotting..............................5-103
Cleaning Exterior Lamps/Lenses..................5-101
Fabric/Carpet..............................................5-98
Finish Care...............................................5-101
Finish Damage..........................................5-103
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-99
Interior Cleaning..........................................5-97
Sheet Metal Damage..................................5-103
Tires........................................................5-103
Underbody Maintenance.............................5-103
Washing Your Vehicle.................................5-100
Weatherstrips............................................5-100
Windshield and Wiper Blades......................5-102
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-18
Audio System.................................................3-63
Audio Steering Wheel Controls......................3-83
Fixed Mast Antenna.....................................3-84
Radio Reception..........................................3-84
Setting the Clock.........................................3-64
Theft-Deterrent Feature................................3-82
Audio System(s).............................................3-67
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
1

Child Restraints (cont.)
Securing a Child Restraint in the Right
Front Seat Position...........................1-50, 1-54
Where to Put the Restraint...........................1-39
Cigarette Lighter.............................................3-18
Cleaning
Aluminum Wheels......................................5-102
Exterior Lamps/Lenses................................5-101
Fabric/Carpet..............................................5-98
Finish Care...............................................5-101
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-99
Interior.......................................................5-97
Tires........................................................5-103
Underbody Maintenance.............................5-103
Washing Your Vehicle.................................5-100
Weatherstrips............................................5-100
Windshield and Wiper Blades......................5-102
Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Rear Air Conditioning and Heating System......3-22
Rear Heating System...................................3-21
Clock, Setting.................................................3-64
Collision Damage Repair..................................7-12
Compass.......................................................3-46
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-33Cooling System..............................................5-24
Cruise Control.................................................. 3-9
Cruise Control Light........................................3-39
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to General Motors.......7-16
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-15
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-16
D
Daytime Running Lamp...................................3-14
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-7
DIC Compass.................................................3-46
Disc, MP3......................................................3-77
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-16
Dome Lamps .................................................3-16
3

H
Hazard Warning Flashers................................... 3-6
Headlamp Wiring...........................................5-105
Headlamps....................................................5-48
Bulb Replacement.......................................5-48
Daytime Running Lamp................................3-14
Exterior Lamps............................................3-12
Flash-to-Pass............................................... 3-8
Front Turn Signal, Sidemarker and
Parking Lamps.........................................5-50
Halogen Bulbs............................................5-48
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-14
Heater...........................................................3-19
Engine Coolant...........................................2-22
Highbeam On Light.........................................3-39
Highway Hypnosis...........................................4-14
Hill and Mountain Roads..................................4-15
Hood
Checking Things Under................................5-12
Release.....................................................5-13
Horn ............................................................... 3-6
How to Wear Safety Belts Properly...................1-15
I
Ignition Positions.............................................2-19
Infants and Young Children, Restraints...............1-33
Inflation - Tire Pressure...................................5-62Instrument Panel
Brightness..................................................3-15
Cluster.......................................................3-24
Overview..................................................... 3-4
J
Jump Starting.................................................5-40
K
Keyless Entry System....................................... 2-3
Keys............................................................... 2-2
L
Labeling, Tire Sidewall.....................................5-55
Lamp
Malfunction Indicator....................................3-34
Lamps
Dome ........................................................3-16
Dome Lamp Override...................................3-16
Reading.....................................................3-16
Lap-Shoulder Belt...........................................1-24
LATCH System for Child Restraints...................1-41
Light
Airbag Off..................................................3-28
Airbag Readiness........................................3-27
Antilock Brake System (ABS) Warning............3-32
6