service CHEVROLET EXPRESS PASSANGER 2012 1.G Owners Manual

Black plate (17,1)Chevrolet Express Owner Manual - 2012
Service and Maintenance 11-17
DateOdometer
Reading Serviced By Services Performed

Black plate (18,1)Chevrolet Express Owner Manual - 2012
11-18 Service and Maintenance
DateOdometer
Reading Serviced By Services Performed

Black plate (1,1)Chevrolet Express Owner Manual - 2012
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-5
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the
VIN is the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12‑2 for the vehicle's
engine code.
Service Parts
Identification Label
This label, on the rear edge of the
passenger side front door, has the
following information:
.Vehicle Identification
Number (VIN).
.Model designation.
.Paint information.
.Production options and special
equipment.
Do not remove this label from the
vehicle.

Black plate (1,1)Chevrolet Express Owner Manual - 2012
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance Program (Mexico) . . . . . . . . . 13-10
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-13 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-14
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-15
Service Publications Ordering Information . . . . . . 13-18
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-19
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-20
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-20
Event Data Recorders . . . . . . 13-20
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-21
Navigation System . . . . . . . . . 13-22
Radio Frequency Identification (RFID) . . . . . . . 13-22
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-22
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (3,1)Chevrolet Express Owner Manual - 2012
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Satisfaction
Procedure (Mexico)
Did you get the Warranty Extension
Plan? This plan is recommended by
General Motors to supplement the
warranty included with the new
vehicle purchase.
See your dealer for details.

Black plate (4,1)Chevrolet Express Owner Manual - 2012
13-4 Customer Information
Customer Assistance
Procedure
Owner satisfaction and goodwill are
very important to your dealer and
General Motors.
Normally, any problem with the
transaction, sale, or usage of the
vehicle must be handled by your
dealer sales or service departments.
However, we recognize that despite
the good intentions of all parties
involved, sometimes a
misunderstanding may occur.
If you have a problem that has not
been satisfactorily handled through
the normal means, we suggest the
following steps:
STEP ONE
Explain your case to your dealer
service agent, service manager,
dealer sales agent, or sales
manager, depending on your case.
Make sure that they have all
necessary information. They are
interested in your continual
satisfaction.STEP TWO
If you are not satisfied, please
contact the general manager or your
dealership owner to ask for their
help. If they are not able to resolve
your case, ask them to contact the
right people at General Motors for
support, if needed.
STEP THREE
If your case is not resolved in a
reasonable amount of time by your
dealer, please call the General
Motors Customer Assistance
Center (CAC) and provide the
following information:
.Name
.Address
.Phone number
.Model year
.Brand
.Vehicle Identification
Number (VIN)
.Mileage
.Delivery date
.Description of the problem
.Dealership name
.Dealership address
See Customer Assistance Offices
(U.S. and Canada) on page 13‑5 or
Customer Assistance Offices
(Mexico) on page 13‑6 for more
information.

Black plate (7,1)Chevrolet Express Owner Manual - 2012
Customer Information 13-7
Online Owner Center
Chevrolet Owner Center (U.S.)
www.chevyownercenter.com
Information and services
customized for your specific
vehicle—all in one convenient
place.
.Digital owner manual, warranty
information, and more.
.Storage for online service and
maintenance records.
.Chevrolet dealer locator for
service nationwide.
.Exclusive privileges and offers.
.Recall notices for your specific
vehicle.
.OnStar and GM Cardmember
Services Earnings summaries. Other Helpful Links
Chevrolet
—www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center —www.chevrolet.com/
pages/mds/helpcenter/faq.do
.FAQ
.Contact Us
My GM Canada www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease. Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred
GM dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.

Black plate (8,1)Chevrolet Express Owner Manual - 2012
13-8 Customer Information
GM Mobility
Reimbursement Program
(U.S. and Canada)
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935.
Text Telephone (TTY) users,
call 1-800-833-9935.General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program (U.S. and
Canada)
For U.S.‐purchased vehicles,
call
1‐800‐243‐8872;
(Text Telephone (TTY):
1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.

Black plate (9,1)Chevrolet Express Owner Manual - 2012
Customer Information 13-9
Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide
the claims are made too often,
or the same type of claim is made
many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel Delivery: Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. There is a
limit of six requests per year.
Additional travel information is
also available. Allow three
weeks for delivery.

Black plate (10,1)Chevrolet Express Owner Manual - 2012
13-10 Customer Information
.Trip Interruption Benefits and
Assistance:Must be over
250 kilometers from where your
trip was started to qualify.
General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:
If assistance cannot be provided
right away, the Roadside
Assistance advisor may
give permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Roadside Assistance
Program (Mexico)
As a new owner, your vehicle is
automatically enrolled in the
Roadside Assistance program.
The services are available at no
cost under the terms and conditions
of the program. The Roadside
Assistance program is not part of,
or included, in the coverage
provided by the new vehicle
limited warranty.
Roadside Assistance provides
assistance to the driver and
passengers while driving the vehicle
within your city of residence or on
any passable road in Mexico, the
United States, and Canada.
Services are subject to the
limitations described in the following
pages. Program coverage varies
by country.
Roadside Assistance is available
24 hours a day, 365 days of
the year. This program expires two years
from the date of the invoice for
the vehicle, regardless of vehicle
mileage and changes in vehicle
ownership.
For more information about the
renewal of this program at the end
of its term, contact the Chevrolet
Customer Assistance Center at
01-800-466-0800.
Services Provided
.Flat Tire Change: If unable to
change a flat tire, Roadside
Assistance will provide towing
service to the nearest authorized
Chevrolet dealership. It is the
owner's responsibility for the
repair or replacement of the tire.
This service is limited to the
transfer of the vehicle to the
repair facility.