service CHEVROLET EXPRESS PASSANGER 2014 1.G Owners Manual

Black plate (2,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
2014 Chevrolet Express Owner ManualM
Towing the Vehicle . . . . . . . . . . 10-83
Appearance Care . . . . . . . . . . . 10-86
Service and Maintenance . . . 11-1
General Information . . . . . . . . . . 11-1
Maintenance Schedule . . . . . . . 11-3
Special Application Services . . . . . . . . . . . . . . . . . . . . 11-8
Additional Maintenance and Care . . . . . . . . . . . . . . . . . . . . 11-9
Recommended Fluids . . . . . . . 11-12
Maintenance Records . . . . . . . 11-15
Technical Data . . . . . . . . . . . . . . . 12-1
Vehicle Identification . . . . . . . . . 12-1
Vehicle Data . . . . . . . . . . . . . . . . . . 12-2
Customer Information . . . . . . . 13-1
Customer Information . . . . . . . . 13-1
Reporting Safety Defects . . . . 13-12
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . 13-13 OnStar
. . . . . . . . . . . . . . . . . . . . . . . 14-1
OnStar Overview . . . . . . . . . . . . . 14-1
OnStar Services . . . . . . . . . . . . . . 14-2
OnStar Additional
Information . . . . . . . . . . . . . . . . . . 14-5
Index . . . . . . . . . . . . . . . . . . . . . i-1

Black plate (3,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
Introduction iii
The names, logos, emblems,
slogans, vehicle model names, and
vehicle body designs appearing in
this manual including, but not limited
to, GM, the GM logo, CHEVROLET,
the CHEVROLET Emblem, and
EXPRESS are trademarks and/or
service marks of General Motors
LLC, its subsidiaries, affiliates,
or licensors.
This manual describes features that
may or may not be on your specific
vehicle either because they are
options that you did not purchase or
due to changes subsequent to the
printing of this owner manual.Please refer to the purchase
documentation relating to your
specific vehicle to confirm each of
the features found on your vehicle.
For vehicles first sold in Canada,
substitute the name
“General
Motors of Canada Limited” for
Chevrolet Motor Division wherever it
appears in this manual.
If the vehicle has the Duramax
®
Diesel engine, see the Duramax
diesel supplement for additional and
specific information on this engine.
Keep this manual in the vehicle for
quick reference.
Canadian Vehicle Owners
Propriétaires Canadiens
A French language manual can be
obtained from your dealer, at
www.helminc.com, or from:
On peut obtenir un exemplaire de
ce guide en français auprès du
concessionnaire ou à l'adresse
savant:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Using this Manual
To quickly locate information about
the vehicle, use the Index in the
back of the manual. It is an
alphabetical list of what is in the
manual and the page number where
it can be found.
Litho in U.S.A.
Part No. 22796520 B Second Printing©2013 General Motors LLC. All Rights Reserved.

Black plate (4,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
iv Introduction
Danger, Warnings, and
Cautions
{Danger
Text marked{Danger provides
information on risk of fatal injury.
Disregarding this information may
endanger life.
{Warning
Text marked{Warning provides
information on risk of accident or
injury. Disregarding this
information may lead to injury.
{Caution
Text marked{Caution provides
information that may indicate a
hazard that could result in injury
or death. It could also result in
possible damage to the vehicle.
A circle with a slash through it is a
safety symbol which means “Do
Not,” “Do not do this,” or“Do not let
this happen.”
Symbols
The vehicle has components and
labels that use symbols instead of
text. Symbols are shown along with
the text describing the operation or information relating to a specific
component, control, message,
gauge, or indicator.
M:
This symbol is shown when
you need to see the owner manual
for additional instructions or
information.
*: This symbol is shown when
you need to see a service manual
for additional instructions or
information.
Vehicle Symbol Chart
Here are some additional symbols
that may be found on the vehicle
and what they mean. For more
information on the symbol, refer to
the Index.
9: Airbag Readiness Light
#:Air Conditioning
!:Antilock Brake System (ABS)
%:Audio Steering Wheel Controls
or OnStar®(if equipped)
J: Brake System Warning
Light

Black plate (15,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
In Brief 1-15
For vehicles with a FAV button, a
maximum of 36 stations can be
stored as favorites using the six
softkeys below the radio station
frequency tabs and by using the
radio FAV button. Press FAV to go
through up to six pages of favorites,
each having six favorite stations
available per page. Each page of
favorites can contain any
combination of AM and FM stations.
If the radio does not have a FAV
button, up to 18 stations (six FM1,
six FM2, and six AM), can be
programmed on the six numbered
buttons.
For more information on storing a
favorite station, seeOperation on
page 7-6.
Setting the Clock
To set the time and date for the
Radio with CD (MP3):
1. Press
Hand the HR, MIN, MM,
DD, and YYYY (hour, minute,
month, day, and year) display. 2. Press the softkey located below
any one of the tabs that you
want to change.
3. Increase or decrease the time or date, depending on the radio, by
pressing the
©SEEK or¨SEEK
buttons,
sREV or\FWD
buttons, or by turning
f
clockwise or counterclockwise.
For detailed instructions on setting
the clock for your specific audio
system, see Clock on page 5-6.
Satellite Radio
SiriusXM®is a satellite radio service
based in the 48 contiguous United
States and 10 Canadian provinces.
SiriusXM satellite radio has a wide
variety of programming and
commercial-free music, coast to
coast, and in digital-quality sound.
A fee is required to receive the
SiriusXM service. For more information, refer to:
.www.siriusxm.com or call
1-866-635-2349 (U.S.)
.www.xmradio.ca or call
1-877-209-0079 (Canada)
See Satellite Radio on page 7-9.
Portable Audio Devices
This vehicle may have an auxiliary
input on the radio faceplate and a
USB port on the instrument panel.
External devices such as an iPod
®,
laptop computer, MP3 player, CD
changer, or USB storage device can
be connected to the auxiliary port
using a 3.5 mm (1/8 in) input cable
or the USB port depending on the
audio system.
See "Using the Auxiliary Input Jack"
and "Using the USB Port" in
Auxiliary Devices on page 7-17.
Bluetooth®
If equipped with a Bluetooth system,
it allows users with a
Bluetooth-enabled cell phone to

Black plate (20,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
1-20 In Brief
.When road and weather
conditions are appropriate, use
cruise control.
.Always follow posted speed
limits or drive more slowly when
conditions require.
.Keep vehicle tires properly
inflated.
.Combine several trips into a
single trip.
.Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
.Follow recommended scheduled
maintenance.
Roadside Assistance
Program
U.S.: 1-800-243-8872
TTY Users (U.S. Only):
1-888-889-2438
Canada: 1-800-268-6800New Chevrolet owners are
automatically enrolled in the
Roadside Assistance Program.
See
Roadside Assistance Program
on page 13-5.
OnStar®
If equipped, this vehicle has a
comprehensive, in-vehicle system
that can connect to a live Advisor
for Emergency, Security, Navigation,
Connection, and Diagnostic
Services. See OnStar Overview on
page 14-1.

Black plate (2,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
2-2 Keys, Doors, and Windows
The key is used for the ignition and
all door locks.
The key has a bar-coded key tag
that the dealer or qualified locksmith
can use to make new keys. Store
this information in a safe place, not
in the vehicle.
See your dealer if a replacement
key or additional key is needed.
If it becomes difficult to turn a key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.With an active OnStar subscription,
an OnStar Advisor may remotely
unlock the vehicle. See
OnStar
Overview on page 14-1.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement on
page 13-15.
If there is a decrease in the RKE
operating range:
.Check the distance. The
transmitter may be too far from
the vehicle.
.Check the location. Other
vehicles or objects may be
blocking the signal.
.Check the transmitter's battery.
See “Battery Replacement” later
in this section.
.If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
If equipped, the Remote Keyless
Entry (RKE) transmitter functions
work up to 60 m (195 ft) away from
the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System on page 2-2.

Black plate (11,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
Keys, Doors, and Windows 2-11
To open the driver side rear door,
pull the latch release at the inside
edge of the door.
To close the rear doors, close the
driver side rear door first. Then
close the passenger side rear door.
Check to make sure both doors are
completely closed.
Vehicle Security
This vehicle has theft-deterrent
features; however, they do not make
the vehicle impossible to steal.
Immobilizer
SeeRadio Frequency Statement on
page 13-15.
Immobilizer Operation
This vehicle is equipped with the
PASS-Key®III+ (Personalized
Automotive Security System)
theft-deterrent system. PASS-Key III
+ is a passive theft deterrent
system.
The system is automatically armed
when the key is removed from the
ignition.
You do not have to manually arm or
disarm the system.
The security light will come on if
there is a problem with arming or
disarming the theft-deterrent
system. When the PASS-Key III+ system
senses that someone is using the
wrong key, it shuts down the
vehicle's starter and fuel systems.
The starter will not work and fuel will
stop being delivered to the engine.
Anyone using a trial-and-error
method to start the vehicle will be
discouraged because of the high
number of electrical key codes.
If the engine does not start and the
security message comes on, the
key may have a damaged
transponder. Turn the ignition off
and try again.
If the engine still does not start, and
the key appears to be undamaged,
try another ignition key. If the engine
still does not start with the other key,
the vehicle needs service. If the
vehicle does start, the first key may
be faulty. See your dealer or a
locksmith who can service the
PASS-Key III+ to have a new
key made.

Black plate (12,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
2-12 Keys, Doors, and Windows
It is possible for the PASS-Key III+
decoder to learn the transponder
value of a new or replacement key.
Up to eight keys may be
programmed for the vehicle. This
procedure is for learning additional
keys only. If all the currently
programmed keys are lost or do not
operate, you must see your dealer
or a locksmith who can service
PASS-Key III+ to have keys made
and programmed to the system.
See your dealer or a locksmith who
can service PASS-Key III+ to get a
new key blank that is cut exactly as
the ignition key that operates the
system.
To program the new key:
1. Verify the new key has
1
stamped on it.
2. Insert the original, already programmed key into the ignition
lock cylinder and start the
engine. If the engine will not
start, see your dealer for service. 3. After the engine has started, turn
the key to LOCK/OFF and
remove the key.
4. Insert the key to be programmed and turn it to ON/RUN within
10 seconds of removing the
previous key.
The security message will turn
off once the key has been
programmed. It may not be
apparent that the security
message went on due to how
quickly the key is programmed.
5. Repeat Steps 1–4 if additional keys are to be programmed.
If you lose or damage a
PASS-Key III+ key, see your dealer
or a locksmith who can service
PASS-Key III+ to have a new
key made.
Do not leave the key or device that
disarms or deactivates the
theft-deterrent system in the vehicle.
Exterior Mirrors
Convex Mirrors
{Warning
A convex mirror can make things,
like other vehicles, look farther
away than they really are. If you
cut too sharply into the right lane,
you could hit a vehicle on the
right. Check the inside mirror or
glance over your shoulder before
changing lanes.
The passenger side mirror is convex
shaped. A convex mirror's surface is
curved so more can be seen from
the driver seat.
Manual Mirrors
Adjust the mirrors by pressing the
mirror up and down and left and
right.
The mirrors can be manually folded
in or out.

Black plate (22,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
3-22 Seats and Restraints
Warning (Continued)
problems following an airbag
deployment, you should seek
medical attention.
The vehicle has a feature that may
automatically unlock the doors
(if equipped with power door locks),
turn on the interior lamps and
hazard warning flashers, and shut
off the fuel system after the airbags
inflate. You can lock the doors, and
turn off the interior lamps and the
hazard warning flashers by using
the controls for those features.
{Warning
A crash severe enough to inflate
the airbags may have also
damaged important functions in
the vehicle, such as the fuel
system, brake and steering
systems, etc. Even if the vehicle (Continued)
Warning (Continued)
appears to be drivable after a
moderate crash, there may be
concealed damage that could
make it difficult to safely operate
the vehicle.
Use caution if you should attempt
to restart the engine after a crash
has occurred.
In many crashes severe enough to
inflate the airbag, windshields are
broken by vehicle deformation.
Additional windshield breakage may
also occur from the front outboard
passenger airbag.
.Airbags are designed to inflate
only once. After an airbag
inflates, you will need some new
parts for the airbag system.
If you do not get them, the airbag
system will not be there to help
protect you in another crash.
A new system will include airbag
modules and possibly other parts. The service manual for
the vehicle covers the need to
replace other parts.
.The vehicle has a crash sensing
and diagnostic module which
records information after a
crash. See
Vehicle Data
Recording on page 13-13.
.Let only qualified technicians
work on the airbag systems.
Improper service can mean that
an airbag system will not work
properly. See your dealer for
service.
Airbag On-Off Switch
If the instrument panel has one of
the switches pictured in the
following illustrations, the vehicle
has an airbag on-off switch that you
can use to manually turn on or off
the front outboard passenger airbag.

Black plate (25,1)Chevrolet Express Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
6014662) - 2014 - crc - 8/26/13
Seats and Restraints 3-25
{Warning
If the airbag readiness light ever
comes on and stays on, it means
that something may be wrong
with the airbag system. For
example, the right front
passenger airbag could inflate
even though the airbag on-off
switch is turned off.
To help avoid injury to yourself or
others, have the vehicle serviced
right away. SeeAirbag Readiness
Light on page 5-15 for more
information, including important
safety information.
United States
Canada and Mexico To turn the front outboard passenger
airbag on again, insert the ignition
key into the switch, push in, and
move the switch to the on position.
The front outboard passenger
frontal airbag is now enabled, and
may inflate. See
Airbag On-Off Light
on page 5-16 for more information.
Passenger Sensing
System
If the instrument panel has one of
the indicators pictured in the
following illustrations, the vehicle
has a passenger sensing system
unless there is an airbag off switch
located on the instrument panel.
If there is an airbag off switch, the
vehicle does not have a passenger
sensing system. See Airbag On-Off
Switch on page 3-22 for more
information.