service schedule CHEVROLET IMPALA 2009 9.G User Guide

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/chevrolet
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Chevrolet dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Chevrolet — www.chevrolet.com
Chevrolet Merchandise — www.chevymall.com
Help Center — www.chevrolet.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
7-5

Trip Interruption Benets and Assistance:Must
be over 250 kilometres from where your trip was
started to qualify. General Motors of Canada Limited
requires pre-authorization, original detailed receipts,
and a copy of the repair orders. Once authorization
has been received, the Roadside Assistance advisor
will help you make arrangements and explain how to
receive payment.
Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
7-10

Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada) and extended powertrain, and hybrid
specic warranty in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
7-11

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis
and service of your vehicle.
Owner Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-17

A
Accessories and Modications............................ 5-3
Accessory Power............................................2-21
Accessory Power Outlets.................................3-18
Active Fuel Management™...............................2-23
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-72
Additional Required Services, Scheduled
Maintenance................................................. 6-6
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment............................5-96
Air Cleaner/Filter, Engine.................................5-21
Air Conditioning..............................................3-20
Air Filter, Passenger Compartment....................3-23
Airbag
Readiness Light..........................................3-28
Airbag System................................................1-57
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-72
How Does an Airbag Restrain?......................1-63
Passenger Sensing System...........................1-65
Servicing Your Airbag-Equipped Vehicle..........1-71
What Makes an Airbag Inate?......................1-63
What Will You See After an Airbag Inates?....1-64
When Should an Airbag Inate?....................1-62
Where Are the Airbags?...............................1-59Airbags
Passenger Status Indicator...........................3-29
Antenna
Backglass...................................................3-96
Antenna, XM™ Satellite Radio Antenna
System......................................................3-96
Antilock Brake System (ABS)............................. 4-5
Warning Light.............................................3-31
Appearance Care
Aluminum Wheels........................................5-94
Care of Safety Belts....................................5-92
Chemical Paint Spotting...............................5-95
Cleaning Exterior Lamps/Lenses....................5-93
Fabric/Carpet..............................................5-90
Finish Care.................................................5-93
Finish Damage
............................................5-95
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................5-91
Interior Cleaning..........................................5-89
Leather......................................................5-91
Sheet Metal Damage...................................5-95
Tires..........................................................5-95
Underbody Maintenance...............................5-95
Washing Your Vehicle...................................5-92
Weatherstrips..............................................5-92
Windshield and Wiper Blades........................5-94
1

Lights (cont.)
Fog Lamp ..................................................3-40
Highbeam On.............................................3-40
High/Low Beam Changer................................ 3-8
Oil Pressure...............................................3-39
Passenger Airbag Status Indicator..................3-29
Safety Belt Reminders..................................3-27
Security.....................................................3-39
Tire Pressure..............................................3-35
Traction Control System (TCS) Warning..........3-32
Loading Your Vehicle.......................................4-20
Locks
Automatic Door Lock....................................2-10
Delayed Locking..........................................2-10
Door ........................................................... 2-9
Lockout Protection.......................................2-12
Power Door ................................................2-10
Programmable Automatic Door Unlock............2-11
Rear Door Security Locks.............................2-11
Loss of Control...............................................4-11
Lower Anchors and Tethers for Children.............1-45
Lumbar
Manual Controls............................................ 1-6M
Maintenance
Footnotes..................................................... 6-7
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill........................................... 6-8
At Least Once a Month.................................. 6-9
At Least Once a Year.................................... 6-9
Maintenance Record....................................6-15
Maintenance Replacement Parts....................6-13
Maintenance Requirements............................. 6-2
Owner Checks and Services........................... 6-8
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-3
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Lamp...............................3-36
Manual Lumbar Controls.................................... 1-6
Manual Seats................................................... 1-4
Message
DIC Warnings and Messages........................3-49
Mirror Reading Lamps.....................................3-17
8

Ride Control Systems....................................... 4-6
Electronic Stability (ESC)................................ 4-6
Roadside Assistance Program............................ 7-8
Rocking Your Vehicle to Get it Out....................4-20
Roof
Sunroof......................................................2-44
Running the Vehicle While Parked.....................2-31
S
Safety Belt Reminders.....................................3-27
Safety Belts
Care of ......................................................5-92
Extender....................................................1-33
How to Wear Safety Belts Properly................1-18
Lap Belt.....................................................1-32
Lap-Shoulder Belt........................................1-27
Safety Belts Are for Everyone.......................1-13
Use During Pregnancy.................................1-32
Safety Defects
Reporting to General Motors.........................7-16
Reporting to the United States Government.....7-16
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
Additional Required Services........................... 6-6
Scheduling Appointments.................................7-10Seats
Center Seat................................................1-10
Head Restraints............................................ 1-2
Heated Seats............................................... 1-6
Manual Lumbar............................................. 1-6
Power Seats................................................. 1-5
Reclining Seatbacks...................................... 1-7
Split Folding Rear Seat................................1-10
Securing a Child Restraint
Center Front Seat Position............................1-53
Rear Seat Position......................................1-50
Right Front Seat Position..............................1-54
Security Light.................................................3-39
Service........................................................... 5-3
Accessories and Modications......................... 5-3
Adding Equipment to the Outside of the
Vehicle..................................................... 5-5
Doing Your Own Work................................... 5-4
Engine Soon Lamp......................................3-36
Publications Ordering Information...................7-17
Scheduling Appointments..............................7-10
Service Parts Identication Label.......................5-96
Servicing Your Airbag-Equipped Vehicle..............1-71
Setting the Clock............................................3-64
Sheet Metal Damage.......................................5-95
Shifting
Out of Park................................................2-29
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